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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. layer panel crashes

    Scrolling in the layers panel on the laptop crashed illustrator
    and all the images disappeared from the recovered file.
    my illustrator version is 22.1 64bit.
    i am running win10 64 bit up to date.
    please fix this I am loosing whole days work due to this.

    1 vote

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  2. White spot and white line always appear up when I working and when I do an other things it will move into other position

    At the beginning it is work normal as usually then when I add something or move something there will happen a white line and white spot or missing part of my work and I try to ignored them but it will change position

    1 vote

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  3. 1 vote

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  4. Edit Artboards/Convert a box to artboards Illustrator 18

    Why cant Illustrator 18 snap to a box when converting to artboards? Also if you create a box copy it into your library.... then bring it back into illustrator and try to create artboards from it, you get a weird error stating its got a clipping mask or a rotation?

    1 vote

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  5. Extrude and bevel

    Trying to use 3d/extrude and bevel on a mbp 15 and the computer freezes until I cancel. Is it possible the window is showing beyond my screen? (had it connected to a monitor earlier, but restarted 3 times!)

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Invisible on a simulated black background

    (Illustrator CC5)
    When I went to enter some text, The text was invisible, even when I highlighted it

    1 vote

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  7. Illustrator crashing after latest update

    After updating Ai in the desktop app the program crashed on me several times during an afternoon. I worked with the pattern maker tool in one file and manualy in another file. After restarting both Ai and my iMac there is no way to open the files. I get a sign that says "Unable to open drawing". That happens only to the files created after updating. I tried saving as pdf and open the pdf, not working. I tried to open the files on another computer, the same happens. I then placed the pdf in Indesign, saved as a new…

    1 vote

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  8. Illustrator 22.1 doesn't store version information in the metadata

    In previous versions of Illustrator I could view which version of Illustrator a file was saved as, and the version that created it, in 'Get info' in the Mac finder. For example: 'Version: Saved As v.15 Created by v.22.0.1'. This info now isn't saved with the file as shown on the attached screenshots. For us this was a very useful for checking what version a file had been saved for.

    1 vote

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Opening Files Problem

    Not sure what this message means. It started last week.
    I would try to open a file, this warning box would pop up, I would press ok and half of my job is missing. Then i would restart illustrator and try it again. Sometimes it takes me 5 times restarting illustrator to get the files to open correctly.

    1 vote

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  10. loop glitch

    when i draw a loop (or any curved line) with my wacom pen or mouse there is a 50% chance a weird ( I really dont know how to describe it, photos attached) extra color area and if I outline the stroke it stays that way. I just want a regular old stroke to stay the width I chose for it. its very time consuming to go through every loop and tweak it just slightly so the extra stuff goes away.

    i'm using illustrator cc 22.1 on an imac 10.13.3 but had the problem before on my old macbook pro…

    1 vote

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  11. Workspace Disappears

    Issue addressed in the video.
    Help me Help me~

    1 vote

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  12. Illustrator quits unexpectedly when my script run for long

    When I open Illustrator in my MacOS Sierra 10.12.5 and run my script, after 10-20 min Illustrator quits unexpectedly and this log shows up.

    Process: Adobe Illustrator [668]
    Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 22.0.1 (22.0.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [668]
    User ID: 501

    Date/Time: 2018-03-22 11:55:00.252 +0400
    OS Version: Mac OS X 10.12.5 (16F2073)
    Report Version: 12
    Anonymous UUID: 275016EB-9652-BDEE-B228-38BD1F63F6C7

    Time Awake Since Boot: 5800 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCCRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC

    1 vote

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  13. Radial gradient generates broken CSS

    Illustrator CC 22.1. To reproduce, create a rectangle with fill set to any radial gradient. Name the rectangle, open CSS Properties window. Observe the generated CSS:

    .GradientBox
    {
    background : -moz-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
    background : -webkit-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
    background : -webkit-gradient(radial,50% 50% ,0 , 50% 50%, 272.12 ,color-stop(0,rgba(255, 255, 255, 1) ),color-stop(1,rgba(0, 0, 0, 1) ));
    background : -o-radial-gradient(50% 50%, circle farthest-corner, rgba(255, 255, 255, 1) 0%, rgba(0, 0, 0, 1) 100%);
    background : -ms-radial-gradient(50% 50%, circle farthest-corner,…

    1 vote

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  14. When Exporting .ai to .png getting white lines in all designs.

    Have tried every method including saving as tiff,jpg and pdf. lines remain.This is not one design but several.Ruined 2 months of work.Have been doing these for long time and using CS6 for over two years and now suddenly this.Ideas? of a workaround?

    1 vote

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  15. SVG clipboard export adds an extra non-printable character in the end, breaking import.

    When artwork is copied to the clipboard as SVG code,
    a non-printable character is added in the end of the string.

    When saved to a file, doesn't import correctly in Illustrator and throws out an error when viewed in Preview in OSX

    Mac OSX version 10.13.3
    Illustrator version 22.1

    1 vote

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  16. 1 vote

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  17. Illustrator Saving Error with 2 art boards

    We were building a Billoard with extension. Art saved fine with only one artboard. We created a second artboard for the extension, then saved the file , Illustrator error states: the Dimensions of this page are out of range. Total size of both art boards 16.4611 in High x 49.9167 w. Got to have this fixed new Illustrator was updated yesterday.

    1 vote

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  18. Snap to Grid functionality reversed

    Running AI 22.1 on OSX 10.12.6

    When drawing or moving objects, they behave as if 'Snap to Grid' is checked. It isn't. If I check 'Snap to Grid', the snapping behaviour stops.

    1 vote

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  19. graphic bug

    when I copy and paste a vector, or increase / decrease the screen, or do image trace it happens

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  20. My Huion 1610 pro tablet has small bugs in illustrator.

    This doesnt happen in other applications adobe or otherwise. The pen is very jittery in illustrator and its near impossible to get a straight line at times. Also, the mapped keyboard shortcuts dont work correctly. As far as I can tell this is an illustrator issue (I could be wrong) as they seem to port over nicely all other applications.

    1 vote

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