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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. 0 votes

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    0 comments  ·  GPU Rendering Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Border not shown while moving object (v 25.x)

    Yes, as the title says, border not shown anymore while moving objects. This happens since we updated to v 25.x (current version: 25.2.1).

    If this should be a feature, this is just bad. Please give us at least an option to activate/deactivate this behavior. If you have to move objects over a background with the same color, you just can see nothing!

    We go back to version 24.x now, because its not possible to work properly with 25.x. Hope you will change this soon. Thank you.

    0 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Rulers disappear when moving

    macOS Big Sur 11.2.3
    Adobe Illustrator 25.2.1

    Simply trying to place a ruler at the edge of an object, however, ruler disappears and i'm working with an invisible ruler until I let go of left click on the mouse.

    I expect to see the the ruler at all times, unless i instruct the rulers to hide.

    Really makes working with them a little frustrating and certainly slows work flow a little.

    Hope we can have this fixed soon!

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  4. 0 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. guide

    Ho un problema fastidioso. Quando trascino un guida, sparisce e non la vedo mentre la trasporto. Riappare solamente quando rilascio il tasto del muse.
    Sapete aiutarmi?

    1 vote

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote

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    0 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  7. Can't select text. I have to drag over it but then I can't move the text box.

    When I open a file, I can select a text box one time. Then I have to drag over the text to select it. I can't move the text at all with the selection tool. I have to use my arrow keys.

    I've been using Illustrator professionally for 17 years. It gets slower with every update. I don't understand the need for changes when they make it harder to use.

    windows 10 64bit, illustrator 24.3

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Can't change the default General units in Preferences panel

    Currently using Ai 25.0.1(64bit)
    Can't change the default General units in Preferences panel from pixels to any of the listed
    I am trying to change as usually in millimeters but after the last update is not working
    After restart of the app everything comes back in pixels

    0 votes

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    0 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can't Switch Document Color Mode from RBG To CMYK

    When trying to switch document color mode in an opened document it will not switch the color mode.

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
  10. Blob Brush sticks and then releases when starting a stroke. very annoying

    I have tried everything that I know. n Unchecking GPU Performance is not working. I do a lot of work in blob brush and the attached video shows how annoying this is. I have a Wacom Cintiq 22HD.

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    0 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  11. Stroke not aligned with Fill

    Stroke is not aligned with Fill
    When Drawing, the stroke is not rendered on the actual place where it's placed and not properly aligned with Fill

    1 vote

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  12. Library panel button "Add Content" Disabled

    When I have an object selected on the artboard, "Add Content" button is disabled on CC Library panel.

    Also, when trying to add from Swatch options menu, I use the checkbox and select my libray, click the "OK" button but no swatch is added to the CC Library.

    Illustrator version is 24.1 running on macOS Mojave 10.14.6

    0 votes

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    0 comments  ·  Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  13. 0 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. 'sticky' text boxes within sublayers

    Reported this over a year ago, and got no response from anyone. Thought I'd try again.

    Fire up Illustrator 22.0 or 22.1 (and 23.x.x) and create a new document.

    Select the Text tool and draw a rectangular area. Fill it with placeholder text. Select the Rectangle tool and draw a filled rectangle (non-overlapping, though it doesn't matter).

    Double click some word in the text box and start typing. Then in the Layers panel, click the 'select art' square corresponding to the filled rectangle. The rectangle becomes selected and the text box is deselected and all is good and well.

    Deselect…

    0 votes

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    0 comments  ·  Type, Fonts, Text  ·  Flag idea as inappropriate…  ·  Admin →
  15. Transparency on PNG not supported when imported or replaced

    Transparency mask on the png file shows as white when imported or replaced into illustrator data created last week.

    Transparency on the original png file on the illustrator is intact. The problem is seen only when the new png file is uploaded.

    I thought it may be the png file, but the problem occurs only on the illustrator.

    The problem started after updating both Photoshop 2019 and Illustrator 2019.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. Gradient Annotator tool is not visible for some objects but it is for others

    Gradient Annotator tool is not visible for some objects but it is for others

    0 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  18. illustrator CC 2019 selection by path only broken with symbols

    1. In Prefs>Selection and Anchor Display check Object Selection by Path Only.
    2. Drag a symbol from the symbol pane onto the artboard. 2a. It needs to be one with a filled area.
    3. Choose the pen tool.
    4. Draw an unfilled, stroked path with an anchor point that is on top of a filled area of the symbol.
    5. Choose the Direct Selection Tool.
    6. Drag over the anchor point, making sure not to drag over any paths, just a filled area. Alternately, drag over a filled part of a symbol even without a path on top.
    7. Notice that the symbol becomes selected. It should…
    0 votes

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    3 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  19. Color Picker not working correctly

    I'm running Illustrator v23.0.i on a Windows 10

    When I use the Colour Picker to pick up a colour it changes the fill indicator but when I double click the fill box to show the colour makeup it shows Hex 000000

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  20. Gradient panel - Angle tab flashing and temporarily freezing program

    This is a new problem today - I have restarted Adobe and my mac and no fix.

    Summary -

    I have my panels displayed on my UI - The gradient angle tab (even when no gradient is applied) begins to flash repeatedly and quickly - This causes the program to freeze for the second it is flashing.

    Further, once it has completed flashing it changes my tool randomly - I have had it change from move to artboard, from shape to pen, it seems random. Also the I have tried a different keyboard so it is not a bug in…

    0 votes

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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