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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7839 results found

  1. Scaling freeform gradient objects with real-time drawing/editing on.

    When I have real-time drawing turned on, I can't select multiple objects that contain freeform gradients and scale them without losing the appearance of the objects. A single object works, more than one at a time will not. If I turn off real-time in preferences, this resolves the issue.

    Mac os 10.14, Illustrator c 24.2

    Please see videos for demo:

    https://www.loom.com/share/5040af7faaec469ea51dbacec54ad60a

    https://www.loom.com/share/36b855a5d05b4119828a0c7680036ee6

    Problem resolves when turning real-time off:

    https://www.loom.com/share/4d45e69091b149d88b41661b30a49baf

    1 vote
    1 comment  ·  Gradients  ·  Admin →
    How important is this to you?

  2. why can't highlight multiple layers from different group anymore 24.4 update !?

    I suddenly can't highlight multiple layers from different group, by holding down the (shift) key. And deselecting with (Alt) isn't working either!

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  3. Bounding box center points disappears while adding ruler guides in 24.1.3.

    Bounding box center points disappear while adding ruler guides in 24.1.3 please fix.

    1 vote
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

  4. Artboard Missing

    When I open the saved file, I find my artboards missing. The weird part is it saves my work. So every time I open the file I have to create new artboards for the layout I had done.
    Attached Adobe Files consists of 2 layouts:
    Page 1: Original Layout
    Page 2: When I re-open the file. I find all the artboards missing except for a default artboard.

    Very frustrating to recreate the artboards every time.

    Thanks
    Regards

    Mahesh Sutar

    1 vote
    2 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  5. Pasting goes to the back of the layer - and not on top!!!!!

    When copying an object and then pasting the new object goes to the back of the stack of objects and not to the front! Please fix and make it go to the top.

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  6. Smart Guides snapping to the cursor is just making me work much slower

    I have been having problems with smart guides after the recent update. It has been snapping my cursor to objects, which I have never wanted and never will want to do that ever. I just want to simply align objects together, and now I have to use the features in the align window to time-consumingly do the jobs. Please remove the snap-to-cursor feature for the sake of my deadlines.

    1 vote
    1 comment  ·  Admin →
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  7. v24.2 swatches / pattern issues - either one or the other - different from fill drop down

    in the latest version v24.2 (june2020) my swatches dissapeared and if i go to defaults RGB and click on the first (white) and last and then the last pattern in the block then click ADD TO SWATCHES and nothing happens or it only adds the last pattern.

    i added one by one and it worked UNTIL i added a pattern and it erased all colour swatches and only left the patterns. this IS happening with the new update.

    and in the upper left hand (menu bar) if on the fill drop down, it does link to shows the swatches and…

    1 vote
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
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  8. Illustrator 24.2 EPS title information changed to "Adobe Illustrator Artwork"

    Previously when saving eps files, the "Title" information embedded within the file would be the filename. It appears that with version 24.2 the eps title information defaults to "Adobe Illustrator Artwork". Can this be corrected back to the filename? Our RIP uses this title information and now all our files are being processed with the same name.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  9. Linked images don't show when opening a file

    Since the June update, some linked images don't appear when first time opening an existing file. After selecting them with the white arrow and moving them, they suddenly appear.

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Selection tool issue

    The selection tool is not showing its feature to select and resize the object or rotate the object. It's just simply moving the selected object and not increasing or decreasing the size.
    Kindly help.

    1 vote
    1 comment  ·  Tools  ·  Admin →
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  11. When Using (File - Place) illustrator applies an unwanted clipping mask which is not present if opened normally.

    I import lots of vectors and other files from various places on my computer and everytime I use the (File - Place) feature the vector I import has this unwanted clipping mask.

    I find myself clicking ungroup - release clipping mask - ungroup - release clipping mask until the image is completely destroyed and I'm left with a bundle of gradient boxes and an outline of the original shape.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  12. Document Setup - Artboard size not showing cursor

    Pre update the artboard size fields (W: and H: fields) after clicking Document Setup button in top toolbar would show cursor position. After updating to 24.2 the cursor is no longer visible. The field will highlight but we are not able to see the cursor position.

    Please allow for cursor to be visible inside these fields.

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  13. Links palette reporting PNG links as CMYK

    BUG?! Links palette reporting PNG links as CMYK

    OS 10.14.6 / CC 5.1.0.407

    PNG's are RGB, the format doesn't support CMYK.

    1 vote
    1 comment  ·  Other...  ·  Admin →
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  14. Freeze and Crash on every save and Opening issues

    Launches in a window too small to open and freezes and crash when trying to export or save

    1 vote
    1 comment  ·  Launch  ·  Admin →
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  15. Can't Install or Launch ANY version of AI 2020 after the 24.2 update

    On Tuesday (6/16), I updated Illustrator 2020 to version 24.2. I launched it and created a document just fine. Then, Wednesday morning when attempting to launch, I received two different error messages, see below. I have uninstalled and re-installed every version of 2020 now and see the same error messages when I try to open it. I need to have 2020 AND 2019 both on my computer due to a plug-in for a die-cutting plotter (Graphtec plotter; software is Cutting Master 4) that doesn't have an update for AI 2020 available yet. Please help. I am the only designer at…

    1 vote
    3 comments  ·  Launch  ·  Admin →
    How important is this to you?

  16. Reveal in Bridge not working

    At first, I was trying to 'Reveal in Bridge'. Bridge would open but wouldn't navigate to my link.

    So I updated to the latest version of Illustrator CC (I was one version behind) and now the 'Reveal in Bridge' option is greyed out.

    How about a nice 'Reveal in Finder/Explorer' option that we'd all prefer?

    1 vote
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

  17. Zooming Delay

    After updating I'm getting a delay when I zoom in or out, it doesn't react until I perform another action like panning.

    1 vote
    1 comment  ·  Performance  ·  Admin →
    How important is this to you?

  18. Animated zoom malfunction

    Hi guys,

    I am using a Windows 10 rig, fully patched inkl. all drivers and the latest Adobe product versions. Here's the spec of my rig:

    • Core i7 4700K
    • 32 GB RAM
    • Geforce GTX 770 2 GB GDDR
    • SSD Disk

    My issue is a malfunction of animated zoom. Normally I am using STRG + SPACEBAR and my mouse to zoom in and out. In small Ai projects with a small amount of layers it works fine.

    But, if I illustrate a car, with hundreds of layers at a special moment the animated zoom doesn't work anymore. If I use STRG…

    1 vote
    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  19. Redo simply freeze my display. I've Illustrator 24.2 in Win10 Home. I put my laptop on sleep. And then I put it on. Working again.

    I performed multiple redo operations. and the screen just froze. I click buttons, tap mouse but nothing. Then I put my laptop on sleep. When I awaken the laptop it was in some other window, like the input were processed but only my display it was not working. Please resolve soon.

    1 vote
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

  20. TAB not working properly

    When I click TAB it hides or shows or the menus, but if I try to clck TAB immediately again, the function doesn't work. THis wasn't the case in the previous versions.

    TEST done on WIndows - Illustrator 24.2

    1 vote
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?
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