Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7709 results found
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Illustrator quits unexpectedly when my script run for long
When I open Illustrator in my MacOS Sierra 10.12.5 and run my script, after 10-20 min Illustrator quits unexpectedly and this log shows up.
Process: Adobe Illustrator [668]
Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 22.0.1 (22.0.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [668]
User ID: 501Date/Time: 2018-03-22 11:55:00.252 +0400
OS Version: Mac OS X 10.12.5 (16F2073)
Report Version: 12
Anonymous UUID: 275016EB-9652-BDEE-B228-38BD1F63F6C7Time Awake Since Boot: 5800 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXCCRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC…1 vote -
When Exporting .ai to .png getting white lines in all designs.
Have tried every method including saving as tiff,jpg and pdf. lines remain.This is not one design but several.Ruined 2 months of work.Have been doing these for long time and using CS6 for over two years and now suddenly this.Ideas? of a workaround?
1 vote -
SVG clipboard export adds an extra non-printable character in the end, breaking import.
When artwork is copied to the clipboard as SVG code,
a non-printable character is added in the end of the string.When saved to a file, doesn't import correctly in Illustrator and throws out an error when viewed in Preview in OSX
Mac OSX version 10.13.3
Illustrator version 22.11 voteCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
This issue has been fixed in the latest Illustrator version 23.0.3 (WIN) & 23.0.4 (MAC).
Please let us know if you found any discrepancy around this issue.
With Best Regards,
Illustrator Team -
1 vote
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Illustrator Saving Error with 2 art boards
We were building a Billoard with extension. Art saved fine with only one artboard. We created a second artboard for the extension, then saved the file , Illustrator error states: the Dimensions of this page are out of range. Total size of both art boards 16.4611 in High x 49.9167 w. Got to have this fixed new Illustrator was updated yesterday.
1 vote -
Snap to Grid functionality reversed
Running AI 22.1 on OSX 10.12.6
When drawing or moving objects, they behave as if 'Snap to Grid' is checked. It isn't. If I check 'Snap to Grid', the snapping behaviour stops.
1 vote -
Graphic bug
When I copy and paste a vector, or increase / decrease the screen, or do image trace it happens
1 vote -
My Huion 1610 pro tablet has small bugs in illustrator.
This doesnt happen in other applications adobe or otherwise. The pen is very jittery in illustrator and its near impossible to get a straight line at times. Also, the mapped keyboard shortcuts dont work correctly. As far as I can tell this is an illustrator issue (I could be wrong) as they seem to port over nicely all other applications.
1 vote -
Illustrator documents open up as skewed black and gray triangles
When I open a file in illustrator, all that shows up are black and gray skewed lines and triangles. I have uninstalled and re-installed illustrator but has not fixed the problem. The image cannot be seen whatsoever. Attached file shows what SHOULD be the silhouette of the state of Illinois. This is what I get instead:
1 vote -
Illustrator CC 22.1 destroyed my file
22.1 (released today March 15, 2018) destroyed a complex drawing, exhibiting very odd drawing mistakes leading me to quit. Upon reopening the file was corrupted and a single object remained. I suggest NOT updating until this is solved.
1 vote -
Special characters and Data merge
New data merge feature does not import special characters like trademark or inch marks. Followed steps provided on https://helpx.adobe.com/illustrator/using/data-driven-graphics-templates-variables.html
Attached is an example package artwork and a csv for data merge. I need the inch marks and TM to pull in as part of the text.
I have used scripts in the past to generate artwork from data which has worked to pull in any character found here http://hypertransitory.com/blog/2015/04/26/illustrator-variable-data/
AI v22.1
Windows 10 64-bitWill also enter a separate suggestion, but there needs to be an option to name each data set based on data file used so that file…
1 vote -
SCREEN IS ALL BLACK ON OPENING EXISTING FILE
Just updated to latest version of Illustrator this morning and when I open an existing file to work on it, the entire art board is BLACK. Only way to fix the problem is resize the Mac art board window. My whole team is experiencing this problem. PLEASE FIX ASAP.
Also copy-and-paste from illustrator to indesign seems like it has been disabled as well. Come on, folks... this is not good.... Super unhappy.
We have reverted back to the previous version in the meantime.
1 vote -
Discretionary
The discretionary "st" ligature is showing on Arial and Times New Roman when I have discretionary ligatures turned off and standard ligatures turned on.
Illustrator 22.0.1 64-bit
Windows 10 Home
Arial 6.98 (pre-installed with Windows 10)
Times New Roman 6.98 (pre-installed with Windows 10)1 vote -
Placing/updating AI file links in INDD after update takes a very very very long time.
After updating AI and INDD, placing AI files into INDD is taking a very long time. I made an update to an AI file that was placed into an existing INDD files that contains 13 placed AI files. I only updated a few of the linked AI files. Prior to the AI and INDD update, updating these placed links took a few seconds each max. Now, just to update the two links takes about 2 minutes.
This MAY be an AI bug, but I don't know how make that determination as I updated bothat the same time.
1 voteThis seems to an InDesign issue or slowness of your file system or network. Illustrator has no role in the link update / place inside Indesign.
Please log this on Indesign UserVoice : https://indesign.uservoice.com/
or Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . -
Mac is frozen when moving objects around
Hi, I'm using Illustrator CC on a Macbook (High Sierra). It very often freezes completely and nothing helps, but hard reset. It's very annoying, as this happens 10-15 times when making a Figure for a publication. It happens when moving simple objects around. I tried to reinstall and to purge the preferences, nothing really helps. Can someone help?
THanks1 vote -
cant do anything within the latest version of illustrate
when adding two items and then trying to manipulate them I am getting the attached image. this is happening when i try to do any kind of task in Illustrator. I have tried to uninstall and reinstall.
Any help would be great.
I am running 22.1 (64 bit) with the following system Information:OS: Windows
Version: 7.1
System Architecture: x64
Built-In Memory: 8074 MB1 vote -
1 vote
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Using Tab to advance to next dialog box field only works occasionally
Editing text in latest Illustrator (immediately after update)... can't tab between font-size and leading fields - I can get it to work momentarily by closing the box and trying again, but the big returns the next time I try to edit text.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator QE -
resaving bug
When Illustrator was updated to CC2018, I began having a recurring (and very annoying) issue: whenever I try to resave an open file, Illustrator crashes. Sometimes it will also crash if I do too many other actions in a row, though I can't say for sure what triggers that (if it is something consistent). I'm running it on a 2017 iMac with High Sierra. I report this every time it happens.
1 vote -
Illustrator can't read it's own files properly
Looses bitmap figure embedded in .ai file, reports the bitmap is missing when opening. While other software opens the file just right. Including Adobe Acrobat, Gmail preview, apple finder preview and Affinity Designer.
I made a file using Adobe illustrator, this file contains two jpg images. When I save the file and open it using illustrator on two different computers, a dialoge appears complaining the jpgs are missing and offer to replace them.
Oddly other software packages read the same file just fine, INCLUDING the allegedly missing jpg images, and in good quality.I can provide the file if you…
1 vote
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