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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7840 results found

  1. SVG href property exports incorrectly

    When illustrator exports SVGs, it sometimes will use the href property to reference something like an embedded image or gradient from the <defs>, which is reasonable. Docs for the href property here:

    https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/href

    However, safari does not support href yet, and will completely drop the reference, making SVGs widely render incorrectly in safari, up to the latest version. In order to make them work properly, the deprecated xlink:href property must also be used, docs below:

    https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/xlink:href

    All bases can be covered by including both the href and xlink:href properties, until all modern browsers have fully adopted the SVG2 spec.

    1 vote
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  2. Text not read when opening EMF file

    I am running Adobe Illustrator CC version 22.1 on Windows. When I open the attached .emf file, the text elements in the file are omitted. You can see what the file should look like by opening it in MS Paint. The expected behavior is for Illustrator to import all elements, including the text.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  3. Strange Distort Upon Export

    Please see the following thread for the full breakdown: https://forums.adobe.com/message/10450879#10450879

    Stange bug that appears to happen when exporting to JPG and PNG causing the artwork to distort randomly!

    System and Adobe up to date, computer and Illustrator was restarted to no effect and using Macbook Pro 13 inch 2015.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  4. Eraser not making consecutive strokes

    For a while now th eraser is not working properly and it's bugging the **** out of me, it's one of the main tools I use when drawing. Both with a pen and a mouse, both when zoomed in and out - it works for one or two strokes, then after that just won't erase anything until either I deselect/select the object or hit undo. Then it will work for one or two paths again and then I have to repeat the same step. The erasing box - alt and drag while the eraser tool is selected, works always, but…

    1 vote
    0 comments  ·  Tools  ·  Admin →
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  5. Fonts will not allow me to print

    using Illustrator 22.1 after upgrading to the newest version I can not print. I get the error can't print illustration. If I convert the type to outlines it will print.

    How can I get it to print.

    1 vote
    0 comments  ·  Print  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  6. Selecting options in panel dropdown menus always activates the item below the menu

    This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.

    EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu…

    1 vote
    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  7. Switching from one artboard to another drags like a snail when selecting object on the new artboard

    Switching from one artboard to another in Artboard panel drags like a snail when selecting object on the new artboard

    1 vote
    0 comments  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  8. Illustrator crashes when opening an SVG file that contains polyline element without attribute value.

    Windows10
    Illustrator CC 2017.1.0(21.1.0)
    Illustrator CC 2018(22.1)

    This svg crashes Illustrator when opened.

    <svg xmlns="http://www.w3.org/2000/svg">
    <polyline points="" />
    </svg>

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  9. Grid lines disappeared, view-show grid does not help. What can I do?

    Grid lines are not showing, view-show grid does not help. What can I do?

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
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  10. Structure fillings changing back to standard with copy and paste

    when copying a dawing filled with structures (textile) – it changes fillings after copied and pasted. thats new and its hyjacking my daily work ; ) ... now I have to "handfill" the right structures in new copies ; ) ... pleeeeeease bug-fix : )

    1. mac OS High Sierra Version 10.13.4 + latest version illustrator
    2. Fill an object with personal textile patterns (structures) copy and paste
    3. same object with same fillings appears
    4. same object with fillings in wrong sizes from standart pallette appears
    1 vote
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  11. illustrator jagged line

    line and text look jagged and I tried all the settings change by researching in the internet, but nothing fixed it. this problem is persisting for the last two days.

    windows 10
    illustrator cc 2018
    crisp line and text output
    but the line and text are looking jagged

    1 vote
    1 comment  ·  Documents and Artboards  ·  Admin →
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  12. Pasting data from Excel often inserts it as low-res image

    Trying to copy/paste a graph from Excel to Illustrator (or open a PDF from excel). Sometimes it pastes fine as vector shapes, but other times a complex graph paste as pixelated images(the lines still paste as vector lines though). For example instead of pasting a cluster of circles, it pastes a cluster of pixelated circle shapes with a mask....Why doesn't it just paste as vector circle shapes as usual? Is the graph too complex? What are my options?

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  13. Transform W: and H: using Arrow keys works only a single keypress.

    Transform W: and H: using Arrow keys works only a single keypress. After one keypress illustrator start moving the object. See .Gif

    Reproduce:
    1 create object
    2 select object
    3 click in the number of the W of H in the transform panel
    4 press arrow up / down on the keyboard
    5 press again.

    Expected behaviour:
    - For the object to scale up every press of the an arrow key.

    Observed behaviour:
    - First keypress the object scales/resizes
    - Second keypress it start moving.

    1 vote
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  14. Illustrator CC2018 request font

    1 - OSX High Sierra - 2.8 GHz Intel Core i5
    2 - Starting Illustartor it request to download some font (see attached file)
    3 - Tryed to download and Illustrator run correctly, but when I restart computer the messare is the same.
    I alsto tryed to re-install Illustrator but the bug stay
    4 - Every time I run Illustrator the message is the same.

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  15. Option key does not work at all.

    My option key(s) suddenly doesn't function AT ALL, not in CC2018, nor CS5.1. Tried multiple keyboards, and two different iMacs, one running Sierra and the other High Sierra. Tried all updates to no avail. Works fine on my Mac at work running CC2017. Please help with this problem. It's crazy frustrating.

    1 vote
    0 comments  ·  Other...  ·  Admin →
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  16. The pointer has gone crazy!

    -iMac 27 inch (mid 2010)
    -3,2 GHz Intel Core i3
    -Memory 8 GB 1333 MHz DDR3
    -ATI Radeon HD 5670 512 MB

    -MacOS 10.13.5
    -Adobe Illustrator CC 2018 v22.1.0.312

    After updating the last MacOS 10.13.5 system, the cursor/pointer decides to randomly click on the work area. (it's not a mouse problem) This problem is very serious, because it doesn't make me work.

    1 vote
    0 comments  ·  Performance  ·  Admin →
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  17. Crash when applying stroke

    Illustrator often crashes when apply stroke to simple path or compound path. Crash seems random and inconsistent but happens 6-10 times a month.

    1 vote
    1 comment  ·  Performance  ·  Admin →
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  18. illustrator text stroke misaligned in illustrator and when placed in photoshop as smart object

    Strokes seem to be misaligned when working on live small text and cannot be placed into photoshop correctly to apply FX. Adobe CC

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  19. Welcome page doesn't seem to work

    Clicking on the 'see what you can create' or 'swap colours' panels does nothing on my windows 10 machine in Illustrator and InDesign. I like the idea of this though!

    1 vote
    0 comments  ·  Learning and Help  ·  Admin →
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  20. Adobe Illustrator CC 22.1 ME cannot change stroke weight to 0.25 - 0.5 - 0.75 chosing from relevan panel

    If I chose from stroke panel 0.25 or 0.5 or 0.75 stroke weight, then I obtain 25 or 5 or 75 stroke weight line!!
    If I manually type on relevant fileld box 0,25 or 0,5 or 0,75 then I got correctly weight line. The problem may be that Illustrator ME doesn't recognize full stop "." but comma "," only. How can i fix this issue? Thank you

    1 vote
    0 comments  ·  Tools  ·  Admin →
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