Skip to content

Illustrator (Desktop) Bugs

← Adobe Illustrator

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

7840 results found

  1. updated eps files no longer preview

    Running Mac OS 10.13.5, Illustrator CC 22.1

    When opening an existing eps file, I make a change to the file and then save. Then, when importing that file into ID, the image will not preview, and I just get a gray box. This also happens if I do a "save as" and overwrite the old file with the same name. However, if I choose "save a copy," the file previews fine. Help?

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  2. AI can't open file

    Using Windows 7 professional. Have AI 2015. Problem recently started occuring. I would save a file then go back in and try to open it and a box shows up saying it can't be opened. Would try to open another file and the screen would turn white with a time wheel. It would say AI has to close. Windows would contact if a solution was available. No solution!
    Help

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?

  3. Placed graphic glitch

    Placing a 1-bit BMP image and rotating in Ill2018 results in a broken image. Toggling the GPU Preview on fixes the appearance on screen, but exporting to JPG, the issue transfers to the output image.
    I have a video @ http://www.veoh.com/watch/v139306245XMJBdwyS

    I am using a Mac Pro (late 2013) and Illustrator 2018 22.1

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?

  4. global color slider occasionally stuck

    We work from a preset set of colors that I have set up as global colors so that we can easily use percentages of each color in the projects we work on. I have found that not infrequently the global color slider will get "stuck" on the initial percentage it is set to. Trying to change the percentage by typing in a new percentage will get set back to the percentage that it was originally set to (I was just working on a project where I set it to 30% initially. That looked too faint so I typed in "40"…

    1 vote
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  5. creating a simple box crashes the software

    More often than not when I go to create a simple box Illustrator crashes forcing me to FORCE QUIT the software and try again.

    Very time consuming and needless..

    1 vote
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

  6. Bengali Dari Line Break Issue

    The Indic 'dari' (U+0964, "।") reflows to the next line in Bengali, but it should behave like a period and not be allowed to start a line, especially if not preceded by a space. I am using v22.0.1 x64 on Windows 10. I have attached a file to show what I mean.

    1 vote
    0 comments  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?

  7. Opening CC 2015 files that have missing links causes the program to hang/crash

    Old 2015 save files which have a missing linked file cause CC 2018 to hang when opening the file. Opening the file in 2015 bring up the dialogue box 'missing file, do you want to continue to open'. It seems 2018 cant show the dialogue box or some strange bug so it hangs.

    1 vote
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

  8. Can't export a PNG file ([now!] error)

    Hello,

    I am trying to export my illustration in PNG at 300 dpi, but every time it is showing me the attached error. It's not with this file only. Even if I am trying to export a simple rectangle, I am getting the same error. I am using windows 8.1 pro and illustrator version is 2018.

    Kindly help.

    1 vote
    2 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  9. Missing Layers

    Opened my document this morning and all the correct layers were there, closed out because I made no changes so there was nothing to save. reopened my document again all my layers were gone! only showing the orginal base image. Help

    1 vote
    1 comment  ·  Launch  ·  Admin →
    How important is this to you?

  10. Export fails for path item with pattern stroke

    Using File -> Export -> Save for Web or File -> Export -> Export For Screens (at scale greater than 1x) will give an error: "Could not complete this operation. An unknown error has occurred". This error only occurs when this particular item is visible and involved in the area to be exported.
    See attached file and screenshots including that of mentioned path item.

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  11. Illustrator-specific MS Surface Wheel options have disappeared

    Arrange, artboard and other illustrator Surface Wheel tool shortcuts have disappeared, and have been replaced with the OS standard ones.

    1 vote
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

  12. Rearrange All Artboards does not move artwork with it when spacing is adjusted

    1. OS X / Adobe CC 2018 (OS X is where this document ran into this issue, but if it helps troubleshoot, it is being passed back and forth between a Windows 10 machine).

    2. I have a document with multiple artboards. I needed to increase the spacing between them. I went to Rearrange All Artboards where "Move Art with Artboard" was already selected from multiple previous re-arrangings. I changed the spacing from 20px to 60px.

    3. I expected the artboards to have the new spacing, with art in the same location.

    4. The artboards had the new spacing, but the art on every…

    1 vote
    0 comments  ·  Documents and Artboards  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  13. Pantone colours not appearing correctly in email preview

    When I convert a CMYK colour to pantone and then rasterize it into an image (cmyk) to make it smaller for sending, in the email preview (gmail) the pantone colour appears completely wrong.

    file is saved as pdf (cmyk). file is created also in cmyk

    1 vote
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  14. Freeze during heavy detail

    I'm working on a macOS High Sierra Version 10.13.4 MacBook Pro on Illustrator 22.1

    When I have a detailed design - ie a palm tree with numerous branches. I try and resize it or copy paste it and the program freezes then my whole computer freezes and I have to restart the computer.

    I expect this program to be able to handle designs with heavy detail and not freeze up every single time.

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  15. in Illustrator 22.1 clicking the button that resets the workspace does NOTHING. It looks like my "normal screen mode" is broken. Adobe illu

    Your bug reporting experience stinks! Tiny window to compose my message in, having to do a huge amount of scrolling. Your company culture is going south with probably Marketing managers driving these bad decisions...

    Koen, UX Director at my company, 60 seats

    1 vote
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

  16. Ilustrator Crashes when printing to laser cutter.

    Hello,
    I typically use illustrator to print to our Epilog Mini Helix 24" Laser Cutter/Engraver. When printing, you go into setup, select the laser, then go into it's preferences to configure laser-specific settings. When you hit "Print" it sends the files to software provided by Epilog: Job Manager.

    This is an annoyingly repeatable problem, as I am not able to laser cut anything from Illustrator. It crashes every time.

    However, in the past couple days this has suddenly stopped working. No matter what file I try to send to the job manager, the whole program crashes when I hit "Print."…

    1 vote
    0 comments  ·  Print  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  17. Isolation mode only works for a sub-group when double-clicked, option greyed out on right-click dropdown

    I have the latest version of CC. I have a simple group containing a filled path and a more complex sub-group of objects. I can right-click the whole group and isolate it from the rest of the document by selecting "Isolate Selected Group" from the right-click dropdown, but when I try to further isolate the more complex group inside, the option on the right-click dropdown is greyed out.

    Typically I prefer to have the "Double Click to Isolate" deselected from the General Preferences because I often mistakenly enter Isolation Mode when I don't want to be because I've accidentally double-clicked…

    1 vote
    0 comments  ·  Tools  ·  Admin →
    How important is this to you?

  18. Windows 7 Suddenly has Multiple Issues with Illustrator

    Creative Cloud in Windows 7 - The start window no longer displays the correct recently used files. The program locks up unexpectedly and once locked will not allow me to save my work. I must use the Task Manager to get out of the program and then start over from the last saved point.

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  19. Failure to Generate opaque color on shape layering

    WinOS10

    When working in illustrator the artwork appears correct. When I go to export contents to jpeg illustrator incorrectly generates a semi-transparent result when I look at the jpeg file. This is incorrect and I'm claiming this as a bug since I don't see this when rendered in illustrator. The result does not match rendered image.

    Example 1 is a snip of a portion of the image from inside illustrator. Note that the shape lettering is opaque as expected. When I go to export to a jpeg I end up with a shape that is now semi-transparent...a big no-no.

    Please…

    1 vote
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  20. freezes when drawing objects

    Whenever I try and draw an new shape or object illustrator freezes. I have tried updating, uninstalling and reinstalling and nothing has fixed the problem. Have to force close the program to leave.

    macOS X version Yosemite 10.10.5
    Illustrator CC 2017

    1 vote
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?
1 2 … 370 372 374 … 391 392
  • Don't see your idea?

Illustrator (Desktop) Bugs

Categories

Feedback and Knowledge Base

(thinking…)