7713 results found

1. When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up

   When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up. Same thing happens over and over again.

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   1 comment  ·  Launch  ·  Delete…  ·  Admin →
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2. Color settings Reversing to default

   AI is constantly reverting back to a default color setting "Emulate Adobe Illustrator 6.0". Even after im made changes, saved the settings and pressed okay. When I quit the app and relaunch it, i lose my setting.

   This started after I updated Illustrator on March 9, 2021. Im running version: 25.2.1

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3. Clicking an object force drags it wherever my mouse goes

   Anytime I click on an object in Illustrator 25.2 it "sticks" to my cursor. If i'm using my mouse (a Logitech MX Master), it sticks for about 1 second, and drops the object wherever my cursor is positioned. If I use my Macbook's trackpad, it stays stuck until I click again.

   This has made Illustrator completely unusable in every way, and I rely on it for my career. I have no idea what to do, please help me!

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   13 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. Editing a symbol doesn't stay in-place and keeps artboards visible

   1) Editing symbols in place doesn't stay "in place"
   When I double-click a symbol to edit it in place, it moves to a totally different part of the artboard. When I try to position the symbol where I want it and then exit, it moves to a new place in the artboard. When I go to edit it again, it moves yet again elsewhere. It's impossible to get it to stay anywhere consistently.

   2) Editing symbols keeps the "multi" artboard context, which makes it hard to see the symbol you're working on because it's overlaid on the gray background, randomly assigned to some place among all the various artboards being used in the document. So it may cross several artboards, no artboards, or part artboard and part no artboard. Symbols should have no artboard context at all and be displayed on an entirely white field. There is no meaning to a symbol being contained or not contained within a single artboard, to say nothing of it spanning more than one.

   1) Editing symbols in place doesn't stay "in place"
   When I double-click a symbol to edit it in place, it moves to a totally different part of the artboard. When I try to position the symbol where I want it and then exit, it moves to a new place in the artboard. When I go to edit it again, it moves yet again elsewhere. It's impossible to get it to stay anywhere consistently.

   2) Editing symbols keeps the "multi" artboard context, which makes it hard to see the symbol you're working on because it's overlaid on the gray background, randomly… more

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   2 comments  ·  Symbols  ·  Delete…  ·  Admin →
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5. Eyedropper making everything white

   When I select a shape and try to use the eyedropper tool to make it the same color as another shape it turns white. All of my layers are unlocked and visible so I am not sure what it going on.

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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6. AI loses GPU support when using rulers or accessing grouped elements

   Hello @ Adobe!
   Both of my macs (Big Sur, latest updates) show the same reproducible bug with Adobe Ai Version 25 (incl. 25.2): GPU support works just fine when I open a new document and start from scratch. Turning on Rulers or accessing grouped elements by double click instantly turns off GPU support wich I cannot turn back on. After that Ai responds slowly and overall it’s no pleasure to work with. To fix this I need to make sure that in a document all rulers and guides are switched off/deleted. With these measures I can reopen the document and have full GPU rendering until I begin using rulers/guides again.

   These issues are the same on my 2020 MBP 13 M1 and my 2019 iMac i9 with Vega48. First I thought it was because of the new M1 Macs with Rosetta2 but on the Intel Mac with a very different graphics card it was just the same. The problems unfortunately persists.

   I tried un/reinstalling, deleting caches and preferences etc. – nothing worked for Ai from 25.0 to 25.1.

   On my main machine (iMac) I downgraded to Ai 24.3. This solved the issue and I’m able to work again.

   For me Ai 25.x is a completely broken version. I would be very happy if Adobe would quickly provide a bug fix here.

   Kind regards,
   R. Bressel

   Hello @ Adobe!
   Both of my macs (Big Sur, latest updates) show the same reproducible bug with Adobe Ai Version 25 (incl. 25.2): GPU support works just fine when I open a new document and start from scratch. Turning on Rulers or accessing grouped elements by double click instantly turns off GPU support wich I cannot turn back on. After that Ai responds slowly and overall it’s no pleasure to work with. To fix this I need to make sure that in a document all rulers and guides are switched off/deleted. With these measures I can reopen the document and… more

   4 votes

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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7. Illustrator 2021 (25.1.0) slows, freezes, crashes every 1-3 hours.

   I have tried to use Illustrator 25.1.0 on 3 different laptops, ALL instances resulted in the same problem. The application will perform normally for a while, then at some point, typically between 1-3 hours of constant use, the function you are asking for via mouse input will freeze. (examples: moving a text box or shape, highlighting text, etc.) Sometimes the freeze will be preceded by a slight slow down in responsiveness. Once there is a freeze, the menu pull downs are inoperable too, so you can't ask it to save. When it freezes, a recovery file may or may not be generated. The freeze will often require task manager to end. This same type of freeze was happening to me with previous AI versions on laptop #1 dating back to 2018. Recently, which may have coincided with August 2020 release (version 24.3) or October 2020 release (version 25.0), the chronic crashing problem on laptop#1 seemed to be alleviated and I was so relieved that problem might have been fixed after 2+ years of suffering through loosing my work ALL THE TIME and having NO resolution via technical support. However, once January 25.1.0 was updated, the pattern of crashes started again, at which point I started investigating the issue in other laptops. The files I have been testing are lines only, with no effects, and no digital images. 25MB. No art pens installed for any of the laptops.

   Laptop #1
   Lenovo Yoga 720-151KB
   Intel Core i7 7th Gen
   RAM 16.0 GB
   OS: Windows
   Version: 10.0
   System Architecture: x64
   Built-In Memory: 16207 MB
   (0) Intel HD Graphics 22.20.16.4749
   (1) NVIDIA GeForce GTX1050 26.21.14.3648
   (has touch screen)

   Laptop #2
   Lenovo Yoga 730-151WL
   Intel Core i7-8565U CPU @1.80Ghz-2.00Ghz (8th Gen)
   RAM 12.0 GB
   OS: Windows
   Version: 10.0
   System Architecture: x64
   (has touch screen)

   Laptop #3
   
   LG Gram 17
   Intel Core i7 (10th Gen)
   RAM 16GB
   OS: Windows
   Version: 10.0
   System Architecture: x64
   Built-In Memory: 16093 MB
   Intel Iris Plus Graphics 27.20.100.8935
   (does not have touch screen)

   I have tried to use Illustrator 25.1.0 on 3 different laptops, ALL instances resulted in the same problem. The application will perform normally for a while, then at some point, typically between 1-3 hours of constant use, the function you are asking for via mouse input will freeze. (examples: moving a text box or shape, highlighting text, etc.) Sometimes the freeze will be preceded by a slight slow down in responsiveness. Once there is a freeze, the menu pull downs are inoperable too, so you can't ask it to save. When it freezes, a recovery file may or may not… more

   4 votes

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   1 comment  ·  Performance  ·  Delete…  ·  Admin →
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8. Expand and Expand Appearance Greyed out since update

   My 'Expand" And "Expand Appearance" has been greyed out ever since the recent updates. Its like this with every file of mine. They are NOT on locked artboards, they are all expandable files and I tried changing color settings and importing different file types, to see if that would fix it but nothing changed, everything is still greyed out.

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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9. AI2Key plugin not showing when exporting

   Using Mac OS Big Sur 11.2, on an iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Quad-Core Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4 GB

   The option to export Illustrator files to Keynote files: File > Export > Export as... doesn't show the Keynote file Option any more. I am using the plugin created by Christian Holz – @cholz – for over 5 years but it doesn't show up since the last updated of Illustrator a couple of weeks ago and it last update v.25.1 from yesterday didn't fix it. Will it be possible to fix that? As a work around I also installed in my computer the previous version of Illustrator v24.3 that, so far, recognizes the plug in and works perfectly.

   No attached info.

   Thanks
   Information on the plugin here:
   https://www.christianholz.net/keynote_utilities.html#ai2key
   Thanks

   Using Mac OS Big Sur 11.2, on an iMac (Retina 5K, 27-inch, Late 2014), 4 GHz Quad-Core Intel Core i7, 32 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4 GB

   The option to export Illustrator files to Keynote files: File > Export > Export as... doesn't show the Keynote file Option any more. I am using the plugin created by Christian Holz – @cholz – for over 5 years but it doesn't show up since the last updated of Illustrator a couple of weeks ago and it last update v.25.1 from yesterday didn't fix it. Will it be possible… more

   4 votes

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10. scrubby zoom disabled after switching in trace view

    1. Windows 10 pro v. 18363.1316 illustrator v 25.1
    2. switching from trace view to normal view : scrubby zoom not working. closing illustrator and re-open it: scrubby zoom works again in normal view

    3.scrubby zoom should be working in normal view and also on trace view....
    4 scrubby zoom don't work in trace view and stops working when I get back to normal view. I need to close and re-open Illustator to get scrubby zoom to work again in normal view.

    it's a small and simple file. no complicated illustration, only a flat design for a label.

    4 votes

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    3 comments  ·  Performance  ·  Delete…  ·  Admin →
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11. Cannot open cloud documents on another device

    I have an iMac and Macbook Pro both running Catalina, I am using both AI 2020 and 2021 (on both devices) as I have a plugin that is not yet supported on 2021.
    This problem occurs on both devices and both versions of AI, when I work on one device and save to cloud, I cannot then open the saved file on the other device. This works in both directions, no matter which device/version I create the file on. I have to close down illustrator completely and/or restart the device (which is crazy as it is so detrimental to workflow).
    This happens with the simplest and smallest of files, so I do not believe it's an upload time issue - this doesn't just relate to a new file either.
    Once saved the files show up in the cloud on both devices but are only available to open on the device they were last worked on.

    I have an iMac and Macbook Pro both running Catalina, I am using both AI 2020 and 2021 (on both devices) as I have a plugin that is not yet supported on 2021.
    This problem occurs on both devices and both versions of AI, when I work on one device and save to cloud, I cannot then open the saved file on the other device. This works in both directions, no matter which device/version I create the file on. I have to close down illustrator completely and/or restart the device (which is crazy as it is so detrimental to workflow).… more

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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12. Pinselbibliothek falsche Sprache

    Windows 10 Pro Version 1909
    Illustrator 25.1

    Die Pinsel- und Symbolbibliothek ist in Dänischer Sprache - ich brauche Deutsch.

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    1 comment  ·  Tools  ·  Delete…  ·  Admin →
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13. Offset Path value in Large canvas becomes smaller ten times when the effect is used again

    When using a large canvas and doing an Offset path, if I offset a path by say 5mm, the next time I use the tool only 0.5mm shows in the dialog box. Not a big issue, but an error nonetheless.

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    1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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14. Unwanted horizontal text scaling

    Illustrator will apply horizontal scaling to text when I am working on different part of the document. This even happens to text that is on a hidden layer. So far I have failed to "catch Illustrator in the act" so can't say what leads up to it happening. I just look at the text and it is magically scaled! Bah!

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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15. Color Nightmares in 2021 version!! Nothing matches or stays the same!

    Colors are NOT staying the same between HEX values and RGB settings in Illustrator 2021. WE are having a major shitstorm here on this as we are finalizing a Brand Manual and NOTHING is matching of staying the same when we reopen the file. HELP!!!!

    And some RGB colors are showing up as BLACK in the color sliders when they are NOT black at all!

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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16. save as window resize

    Save as window keeps getting smaller every time. I'll resize it and it goes back to small.

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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17. eyedropper leading 0.1

    I have noticed that, in the last few updates to Illustrator, if I copy the type attributes from one text box to another using the eyedropper tool that the leading amount does not get copied. Instead, it gets set to 0.1 -- which really negates the utility of coping type attributes through the eyedropper.

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. Emoji Baseline issues

    Using macOS Big Sur with Illustrator 25.0.1

    Anytime I use emojis on Illustrator, a portion of the emoji below the baseline gets cut off. When I zoom out, it looks normal again. I haven't had this issue before. Even on export, a chunk at the bottom of the emoji still gets cut off.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. New document size - selection problem

    When creating a new document, you cannot click into width or height box and select as one and overwrite - previously you could do this.

    You have to use backspace - incredibly irritating. Please fix.

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    7 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Thanks for reporting the issue , Illustrator team really appreciate this.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :

    1. Kindly provide a short recording with some steps with which you are facing the issue and share with us in a zip file on ShareWithAI@adobe.com .

    Thanks and Regards ,
    Ankit Goyal
    Illustrator Team

20. Unchecking "print as bitmap" does not work

    Basic shape artwork is printing jagged/pixelated edges. Unchecking "print as bitmap" does nothing, as the print summary still shows print as bitmap as "on". Tried setting print to 2400dpi, but lines still jagged.

    Save as PDF and print with Acrobat results in beautiful smooth lines

    Illustrator 25.0.1 on Mac OS 10.14.6

    •  

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    4 votes

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    0 comments  ·  Print  ·  Delete…  ·  Admin →
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