8169 results found

1. Artboards in 2018 can no longer be rapidly deleted

   In past versions of Illustrator, I was able to click on an artboard and continuously delete artboards until I had to ones that I want. Now when I select an artboard and delete it, the selection is deselected. I now have to continuously highlight and delete, highlight and delete until I have removed all the artboards I need.

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   3 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Works as it should in the latest versions, deleting a selected artboard (artboards) now selects the one before it (them). Holding Delete key would rapidly Delete these in succession (at least on Windows).

2. Touch Bar Color Controls are Broken

   Touch bar controls do not change the color of objects when using sliders, and swatches save to touch bar but not to actual swatches panel. Cannot delete swatches from Touch Bar.

   MacBook Pro Late 2016 + Latest MacOS

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   Under Review  ·  2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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3. Fix Illustrator freezing and crashing

   I'm using Illustrator CC 2013.5. Illustrator freezes and ultimately crashes about 7 minutes after opening the program. Have to close the program using Task Manager. Uninstall/reinstall did not fix it.

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   0 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We are closing the ticket due to lack of response.
   If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

4. Naming of Pathfinder functions is inconsistent between the Pathfinder Panel and Effect

   Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.

   The Tooltip shows “Unite” in the Pathfinder Panel
   Unite from the Pathfinder Panel is the same as Add.
   Unite is missing from the Pathfinder Effect and is named Add instead.
   If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.

   The Tooltip shows “Minus Front” in the Pathfinder Panel
   Minus Front from the Pathfinder Panel is the same as Subtract.
   Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
   If you have clicked the Minus Front button in the Pathfinder Panel, the Undo option displays “Undo Subtract”.

   The easiest way to solve this is to change the tooltips in the Pathfinder panel for Unite to Add and for Minus Front to Subtract

   Naming of Pathfinder functions is inconsistent between the Pathfinder Panel (and the Undo text) and the Pathfinder Effect.

   The Tooltip shows “Unite” in the Pathfinder Panel
   Unite from the Pathfinder Panel is the same as Add.
   Unite is missing from the Pathfinder Effect and is named Add instead.
   If you have clicked the Unite button in the Pathfinder Panel, the Undo option displays “Undo Add”.

   The Tooltip shows “Minus Front” in the Pathfinder Panel
   Minus Front from the Pathfinder Panel is the same as Subtract.
   Minus Front is missing in the Pathfinder Effect and is named Subtract instead.
   If you… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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5. Changing Overprint or blending mode on part of a text resets when file is reopened

   1. Create a text box, on a colour background.
   2. Make some of the text a colour, some black.

   The black does not overprint, it reverses ("knocks") out of other text in the same box reverses out (becuase it's colour or white).

   If you fix this by making the black text multiply, on reopening the file, it has reverted to reversing out.

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   2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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6. Image Trace Preview doesn't work

   Image Trace window lets you adjust advanced preferences (color county, angle threshold etc.) When I tick the "preview" box, then image traces according to my selected preferences. But after un-ticking the box it does not return to a normal rasterized image.

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   2 comments  ·  Tools  ·  Delete…  ·  Admin →
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7. Illustrator crashes when using 0 (zero) as first "dash" and second "gap" in stroke menu (Dashed Line)
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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

8. Illustrator CC - Lags constantly every attempt to do something in my layers

   I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

   I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb .ai file, with the artboard being 18 x 22ish.

   Did not notice the constant pin wheel of death in Sierra maybe once.
   Also it also take forever to load and save. possible twice as before.

   As for other aspects, I have a fresh install, my caches are cleaned, my internal ram has been refreshed, I have reinstalled the app. I think this might just be a compatibility issue more than anything, just my hunch.

   Screen Recoding;
   https://www.dropbox.com/s/ohd0f2askehlgqc/Ilustrator%20Lags.mov?dl=0

   I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

   I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb… more

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   3 comments  ·  Performance  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   We haven’t heard from you for a long time.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Regards,
   Mohit

9. Library Drop Down Fails (Creative Cloud not specific to Illustrator)

   Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.

   https://www.youtube.com/watch?v=vhPEVZpS0k4

   Fix is to open Library window wider, or right-click.

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   4 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. [PARM] error?

    I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.

    •  

    •  

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    6 comments  ·  Other...  ·  Delete…  ·  Admin →
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11. PNG files rendered from AE import as blank linked files in Adobe Illustrator

    PNG files rendered from AE import as blank linked files in Adobe Illustrator

    Steps to Reproduce Bug:
    1. Render a PNG from AE using the default Output Module.
    2. Place the resulting PNG into an Adobe Illustrator document.

    Results: PNG does not show in AI document as expected.

    Expected Results: PNG would show as if it had been created/saved in Photoshop.

    Note: Opening the PNG from AE and re-saving it from PS results in at PNG that imports as expected.

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    Started  ·  8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Unable to group

    Unable to group something together. It give me the option to group but when I click it nothing happens, please update Illustrator there are too many glitches now.

    Kind Regards,

    Liam

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    0 comments  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. New file

    There is a bug going on. Click " new file " and nothing happens. Please help me fix this asap

    5 votes

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    2 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. unchecking "use document bleed settings" box in "Save Adobe PDF" does not remove the bleed from the saved file.

    version illustrator 30.1
    windows 11
    issue also replicated on illustrator 30.0 on a mac
    1: create new document with some amount of bleed in "document setup"
    2: save as .pdf will bring up "Save Adobe PDF" Dialog
    3: uncheck "use document bleed settings" box and save the .pdf
    4: open document saved in step 3, it still has the document bleeds that should have been removed by unchecking the "use document bleed settings" box

    the print dialog box also has the use document bleed settings check box, it works correctly when I print to a .pdf file with the "use document bleed settings" box unchecked

    version illustrator 30.1
    windows 11
    issue also replicated on illustrator 30.0 on a mac
    1: create new document with some amount of bleed in "document setup"
    2: save as .pdf will bring up "Save Adobe PDF" Dialog
    3: uncheck "use document bleed settings" box and save the .pdf
    4: open document saved in step 3, it still has the document bleeds that should have been removed by unchecking the "use document bleed settings" box

    the print dialog box also has the use document bleed settings check box, it works correctly when I print to a .pdf file with the "use… more

    4 votes

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    Need More Info  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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15. Breaks in gradients/gradients not rendering/pixels missing

    I'm having issues with exporting artwork from Illustrator, which features a stroke (100pt, round cap) with a gradient (2x colours in gradient, applied along the stroke).

    My operating system:
    MacOS Tahoe 26.2

    The version of Adobe Illustrator (desktop):
    • V30.1and a version 2x updates before
    • A member of the Adobe support group tested my supplied file against other versions of Illustrator and found it is reproducible in at least Illustrator 2023.

    The steps you were taking when you experienced the issues:
    1. Selected File > Export > Export as
    2. Selected ‘PNG’ from format dropdown
    3. Selected ‘Use Artboards’, ‘All’
    4. Clicked ‘Export’
    5. From PNG options export window selected:
    - Resolution: High (300ppi)
    - Anti-aliasing: Type Optimised (hinted)
    - Interlaced: Left unchecked
    - Background colour: Transparent
    6. Clicked ‘Ok’

    Your expected result and the actual result:
    My expected result: A solid gradient along my path in my preferred exported format.
    Actual result: A path with weird white breaks, almost like some pixels are missing or are not rendering correctly.

    Other info for reference:
    I've tried:
    • Exporting a png directly from illustrator, it appears
    • Expanding the stroke and exporting, it appears
    • I've started a new doc and pasted it in there and exported, still appears
    • I've increased the resolution of gradients in my doc setup setting, still appears when exporting.
    • I’ve exported the png with CPU preview switched on, still appears
    • I’ve exported the png with CPU preview switched on and ticked Optimise Art in the PNG settings, still appears.
    • Added extra points to the path, still appears. Note from community member that suggested this and tried themselves on my supplied file: “I didn't see any of the strange glitches along the stroke in GPU Preview regardless of zoom level. But they did show up when switching to CPU Preview. I found that I could make a lot of the tiny white glitches disappear by adding more anchor points to the path. The white glitches also tend to change position or appear/disappear depending on the zoom level. Adding points isn't a 100% good approach though. Even when adding a lot of points to the path a couple white speckles might still appear depending on the zoom level.”

    When it does NOT appear:
    • Placing the AI file into indesign, exporting it as a png
    • Exporting as a jpg from Illustrator
    • When you expand the stroke with a solid colour, then manually set the gradient with the free form gradient setting and adding in your points to create the gradual fade from one colour to another. > my current solution to the problem

    I've checked the artwork and there's no extra points, weird shapes sitting on top of the path. I've given the artwork file to another colleague and posted it in the adobe support group and no one can figure out what the issue is.

    Link to Adobe Support group post: https://community.adobe.com/t5/illustrator-discussions/breaks-in-gradients-gradients-not-rendering/m-p/15664487#M461183

    Attached Gradientglitchstroke.pdf > artwork file.
    And screenshot showing the glitches

    I'm having issues with exporting artwork from Illustrator, which features a stroke (100pt, round cap) with a gradient (2x colours in gradient, applied along the stroke).

    My operating system:
    MacOS Tahoe 26.2

    The version of Adobe Illustrator (desktop):
    • V30.1and a version 2x updates before
    • A member of the Adobe support group tested my supplied file against other versions of Illustrator and found it is reproducible in at least Illustrator 2023.

    The steps you were taking when you experienced the issues:
    1. Selected File > Export > Export as
    2. Selected ‘PNG’ from format dropdown
    3. Selected ‘Use Artboards’,… more

    • 

    •  

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    5 comments  ·  Gradients  ·  Delete…  ·  Admin →
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16. Live Paint + Eyedropper recolors entire Live Paint group (macOS)

    Product/Version: Adobe Illustrator 2026 — v30.1
    OS: macOS 26.2 (Build 25C56)

    Issue:
    When a Live Paint group is selected, using Live Paint Bucket (K) and Option/-click to temporarily switch to the Eyedropper samples a color but also recolors all faces inside the Live Paint group to that sampled color. This prevents using the Eyedropper to “pick a color to paint with” without changing existing fills.

    Expected result as in previous versions: Option-click while using Live Paint should only sample/set the active paint color, without changing existing faces in the Live Paint group.

    Actual result: All faces in the selected Live Paint group change to the sampled color.

    Steps to Reproduce:
    - Create artwork with multiple enclosed faces and group them
    - Select the group with Selection Tool (V)
    - Switch to Live Paint Bucket (K) and click a face to create a Live Paint group.
    - Hold Option/Alt (temporary Eyedropper) and click a color on another object.

    Observe: the entire Live Paint group’s faces recolor to the sampled color.

    Frequency: 100% (whenever the Live Paint group is selected)

    Workaround: Deselect all (Cmd+Shift+A) before sampling, then continue painting, or option+shift with eyedropper.

    Product/Version: Adobe Illustrator 2026 — v30.1
    OS: macOS 26.2 (Build 25C56)

    Issue:
    When a Live Paint group is selected, using Live Paint Bucket (K) and Option/-click to temporarily switch to the Eyedropper samples a color but also recolors all faces inside the Live Paint group to that sampled color. This prevents using the Eyedropper to “pick a color to paint with” without changing existing fills.

    Expected result as in previous versions: Option-click while using Live Paint should only sample/set the active paint color, without changing existing faces in the Live Paint group.

    Actual result: All faces in the selected Live… more

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    5 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Started (Available in Beta)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is resolved in Beta build 30.3.0.73

17. Using Image Trace with specific settings generates large black blob made of gigantic black circles

    Image Trace yields a black blob when adjusting the settings now. For instance, it renders a details drawing into a clump when changing the settings to have 1% for the corners slider. This bug is in AI 2026 only.

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    Need More Info  ·  11 comments  ·  Tools  ·  Delete…  ·  Admin →
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18. Illustrator takes years to save normal sized files without any super expensive graphical elements

    Illustrator takes years to save normal sized files without any super expensive graphical elements

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    Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Dotted Guides are not precise in GPU preview

    Guides should allow us to be sure about alignment.
    And while in CPU it’s mostly true, in GPU preview dotted guides get drawn 1 pixel off.
    These should perfectly overlap the edges of the object aligned!

    Look at the GIF attached

    If you notice a bug with the bounding bounding box not getting displayed when I select the rectangle in the CPU Preview mode — it’s a separate Beta-only bug, reported here: http://illustrator.uservoice.com/forums/939477/suggestions/50759876

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team is investigating this problem.

20. Changes made by plugin tools are not rendered instantly in CPU Outline and Pixel Preview modes

    Just recently something changed for plugins, and changes these make don’t get updated in modes until you force the canvas to redraw (zoom, move, draw in the region... not pan though).
    Here, I try to use one of Astute Graphics’ plugins (it affects many) — I shorten the path, but Ai doesn’t re-render it!

    I bet it’s about performance, but come on! These tools is what keeps Ai afloat for many. Please don’t drop the support.

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    
    

    Thanks for reporting this. At the moment, we’re unable to reproduce the issue on our end.

    To help us investigate further, could you please share:

    • The exact Astute Graphics plugin(s) installed (including version numbers)
    • The Illustrator version/build where you’re seeing the issue
    • Whether the issue is still reproducible in the latest CCD release build or the current beta build

    
    

    If possible, any additional details such as a short screen recording or .ai file where the issue consistently reproduces would be extremely helpful.

    
    

    Thanks for your help and patience—we appreciate you taking the time to report this.

    
    

    Best regards,

    Aishwarya

    Illustrator Team