398 results found

1. Ink value changes to 0 while adjusting color

   When selecting multiple items with a different color mix, values changes to 0 when adjusting a single ink while it shouldn't change. In older versions this doesn't occur.

   In the screencap, the Cyan value changes to 0 so the colormix changes completely.

   Operation version: MacoOS Ventura 13.2.1
   Version Illustator: 27.3.1

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   Done (Available in Beta)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have fixed the issue and a build with the fix is available in Beta.

2. Color guide options reset to default on Illustrator restart

   1. Windows 10 22H2 build 19045.2486
   2. Illustrator 27.2
   3. Open Color Guide Options from Color Guide panel -> customize Steps and/or Variation value -> close and open Illustrator
   4. Expected: Color Guide panel remembers options Result: options reset to default values (4 steps, 100% variation) so you have to re-enter them every time you start Illustrator
   5. not file specific, also happens when setting options with no file open - screenshots attached

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3. Opening Harmony Rules in the Color Guide crashes AI 27.2

   Lately when opening the color guide and clicking on any of the non default harmony rules instantly crashes Illustrator with a segfault. This is happening on several AI files. I am on macOS 13.1 and AI 27.2 on an intel mac. I have attached the crash report from macOS.

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4. Saving to Creative Cloud is Changing My Patterns

   This has to do with repeating patterns. I'm using Adobe Illustrator 2021, desktop.
   Attached is a picture of 2 circles on a background (shield your eyes, it isn't pretty :-)). When I make the pattern - in this case, the circles were drawn with the blob brush - the inside of the 2 circles is empty and we can all see the background. It's a ring. When I pull that pattern out of swatches, however, it will color in that background. In this one, it's black. It changes depending on the pattern and the colors I'm using. And it is not consistent. Sometimes it happens, sometimes it doesn't, and sometimes it happens to just some motifs in a design and not others.
   After countless tries to figure out what it is, it does appear to be that patterns saved to Adobe's Creative Cloud will have this happen, whereas if I save it to my computer, it will not. Thank you for the help!

   This has to do with repeating patterns. I'm using Adobe Illustrator 2021, desktop.
   Attached is a picture of 2 circles on a background (shield your eyes, it isn't pretty :-)). When I make the pattern - in this case, the circles were drawn with the blob brush - the inside of the 2 circles is empty and we can all see the background. It's a ring. When I pull that pattern out of swatches, however, it will color in that background. In this one, it's black. It changes depending on the pattern and the colors I'm using. And it is… more

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   13 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

5. Cannot delete or merge duplicate colors

   My Swatches palette has multiple colors of the same name and formula. When I try to merge them, they don't merge.

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6. Swatch Conflict Dialog, Apply to All checkbox not working

   After checking the Apply to all checkbox when I get a swatch conflict, the box keeps popping up with more conflicts. Esc key doesn't end it. Haven't seen this before v25.
   Mac OS 10.15.7

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7. Eyedropper making everything white

   When I select a shape and try to use the eyedropper tool to make it the same color as another shape it turns white. All of my layers are unlocked and visible so I am not sure what it going on.

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8. Color Nightmares in 2021 version!! Nothing matches or stays the same!

   Colors are NOT staying the same between HEX values and RGB settings in Illustrator 2021. WE are having a major shitstorm here on this as we are finalizing a Brand Manual and NOTHING is matching of staying the same when we reopen the file. HELP!!!!

   And some RGB colors are showing up as BLACK in the color sliders when they are NOT black at all!

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9. 'Edit Color Group' does not respect global or spot color swatches.

   The 'edit color group' tool is a neat little palette explorer, but in practice I never use it because my workflow is centered around global swatches, and it completely ignores that.

   Try this:

   1. Make a few global color swatches. Draw some shapes using them.
   2. Double-click on one of those swatches, play with the sliders, notice that everything drawn in it changes to match.
   3. Make those swatches into a color group.
   4. Select the color group and hit the 'Edit Color Group' button in the Swatches palette.
   5. Change some colors, hit OK, yes you do want to save your changes to the swatch group.
   6. Observe that every swatch you just changed is now non-global, and all art drawn in those formerly-global swatches is now unlinked from the swatches.
   7. Do the same thing again except substitute 'spot color' for 'global color'; observe the similar effects.

   IMHO, Illustrator should preserve the global/spot status of swatches when using this tool.

   And given that it's failed to do this for a while and people have built workflow expectations around this behavior I am completely fine with an 'Edit Color Group preserves spot/global swatches' switch somewhere that defaults to off, if you're worried about people screaming about this. in the next version. :)

   The 'edit color group' tool is a neat little palette explorer, but in practice I never use it because my workflow is centered around global swatches, and it completely ignores that.

   Try this:

   1. Make a few global color swatches. Draw some shapes using them.
   2. Double-click on one of those swatches, play with the sliders, notice that everything drawn in it changes to match.
   3. Make those swatches into a color group.
   4. Select the color group and hit the 'Edit Color Group' button in the Swatches palette.
   5. Change some colors, hit OK, yes you do want to save your changes to the… more
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10. eyedropper tool doens't pick up properties

    The eyedropper tool used to be able to pick up properties from one vector to another. for example when there is a vector shape with a border and a gradient and what to copy the same properties (same border and gradient) on to a different vector shape. Tried using shift, or double clicking on the eyedropper tool to look at the eyedropper options.

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11. Illustrator is changing around my CMYK values in saved swatches

    Illustrator is changing around my CMYK values in saved swatches... For example. I punch in the CMYK values for PMS 427... and hit save... Then when I bring up the file it is completely different values

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12. Global colours don't seem to be preserved in freeform gradients

    I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the freeform gradients. In fact despite going through and linking all the points to specific global swatches, once I save the file, close it and reopen it again, or copy the elements into another file, the freeform gradients seem to completely forget the global swatches. As you can imagine this is very frustrating and currently doubling my workload!

    Any help would be greatly appreciated.

    Thank you!

    Version of Illustrator is 23.0.3
    Operating system is macOS Sierra Version 10.12.5

    I have complex files that are made up of multiple gradients to create a 3D effect. Some of the gradients are linear and some are freeform. I am currently in the process of creating artwork files for both print and digital. To create the digital files I am converting all the files to RGB. There is a specific brand colour that has a different RGB make up than the standard conversion. I thought, no problem, I'll just update the global colour swatch and it should cascade through. But it doesn't! It does on the linear gradients, but not on the… more

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13. Can't drag a color swatch onto a gradient color stop

    macOS High Sierra, then Mojave 10.14.3
    iMac 2017
    Processor 3.4 GHz Intel Core i5
    Memory 24 GB 2400 MHz DDR4
    Graphics Radeon Pro 570 4096 MB

    I used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can just drag the extra stop off of it to work around this, but it’s just another little thing that slows me down.

    macOS High Sierra, then Mojave 10.14.3
    iMac 2017
    Processor 3.4 GHz Intel Core i5
    Memory 24 GB 2400 MHz DDR4
    Graphics Radeon Pro 570 4096 MB

    I used to be able to drag a color swatch onto the color stops on the gradient slider, replacing the existing colors on the slider. Now, in Illustrator 2019, the vast majority of the time it only adds the color swatch as an additional stop instead of replacing it. So the gradient will go from 2 stops to 3 despite me only wanting to replace one of the 2 colors in it. I can… more

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. GPU performance color

    Illustrator CC 2019
    Mojave 10.14.1

    Bright RGB red/pink appearing correctly in swatch, but washed out when filling a shape with same colour on artboard.

    Only way I've found to fix this is to turn off GPU performance and the colour then appears bright and correct, but with GPU off live drawing is very laggy.

    Any fix for this??

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Color not applying correctly on selected objects rvsd

    I guess one cannot revise/edit one's own report. So here goes. I select an object and try to change the color of the stroke and fill by typing in the hex (?) code, e.g., 050505, and the color does not take. I have to move the circle in the select color box for the color to take and even then it is 50/50 as to whether the color holds. I have never had this problem before and it sure is frustrating now!

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Character Styles and Color Picker

    Assigned a color value of #c0c0c0 to a Character Style. Selecting the same text and then checking the color in the Color Picker returns a hex value of #bfbebe. Ideas?

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17. Color Reduction Options reset after restart (keep Preserve White and Black checked)

    1. MacOS 10.13.5 / AI 22.1
    2. changing "Colors" to all, untick "Preserve" White and Black
    3. I expected these options to be saved and the same after a restart of AI
    4. after starting AI "Colors" are always reset to "Auto", "Preserve White" and "Black" is always ticked

    Some of the color reduction options are always reset after restarting AI, e.g. "Colors" will always revert back to auto and "Preserve" white and black will always be ticked.
    Colorize method on the other hand will stick.
    This is like this since at least a couple of versions, also on Windows 10 with AI 22.1

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18. Adobe Illustrator is Changing the Colors Defined in My Swatches?

    I am trying to create a color swatch library that mages the Pantone color manage applications values... But I am noticing when I define a specific swatch and then reopen it the values are different then what I orginially entered.

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Issues with changing tint by typing in % value and hitting Return key

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6

    As per video, after typing in a numerical value for a tint on a global colour in the Color Panel and hitting Return, the value defaults back to original value. In my video, it shows that it’s having issues with values of 50% and 100% but this occurs randomly and can happen with different tint values.

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    4 votes

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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Spot swatch color is not saved correctly when changing the color of an existing swatch

    1. Details of your operating system: Microsoft Windows 10 Pro (10.0.19045 Build 19045)

    2. The version of Adobe Illustrator (desktop): 30.0

    3. The steps you were taking when you experienced the issues:
       Create a new document, add a spot swatch and set the color to 100% cyan (or any color). Apply this spot swatch to an object, like a rectangle for example. Save the document as an .ai file. Then, change the color of the spot swatch to a different color (for example 100% yellow, or any color). Save the document again as an .ai file. Open the document in Acrobat.

    4. Your expected result and the actual result:
       Expected result is that the rectangle in the file when opened in Acrobat should be 100% yellow, following the example above, or whatever the spot swatch color was changed to. Actual result is that the rectangle remains the original color when the document was first saved. If the spot swatch is changed, then copied into a new document then it displays correctly when saved.

    5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
       Open the file in Illustrator and the rectangle is yellow. Open the file in Acrobat and the rectangle is cyan.

    Why does this matter? Many production printing RIPs use the embedded PDF data in the .ai file. If the spot swatch color data is not being updated correctly on a subsequent file save this causes issues in production workflows.

    1. Details of your operating system: Microsoft Windows 10 Pro (10.0.19045 Build 19045)

    2. The version of Adobe Illustrator (desktop): 30.0

    3. The steps you were taking when you experienced the issues:
       Create a new document, add a spot swatch and set the color to 100% cyan (or any color). Apply this spot swatch to an object, like a rectangle for example. Save the document as an .ai file. Then, change the color of the spot swatch to a different color (for example 100% yellow, or any color). Save the document again as an .ai file. Open the document in Acrobat.

    4. Your expected… more

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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Reproducible at the team’s side, will be fixed