1202 results found

1. Objects imported from SVG have their gradients turned upside down

   Illustrator 24.2 on Windows 10 PC.

   Open the attached SVG file. Select the rectangle with the gradient. Now select the Rectangle tool and create another rectangle which will inherit the look of the first rectangle. Now we have two rectangles on the canvas which look the same.

   Yet their appearance in the Appearance panel is different — the imported object has the red color on the bottom while the newly created object has the red color on the top.

   It's not simply a cosmetic issue — if you drag and drop the appearance of the imported rectangle to another object, it will have its gradient turned upside down. I.e. it won't look the same as the object from which the appearance was copied.

   Illustrator 24.2 on Windows 10 PC.

   Open the attached SVG file. Select the rectangle with the gradient. Now select the Rectangle tool and create another rectangle which will inherit the look of the first rectangle. Now we have two rectangles on the canvas which look the same.

   Yet their appearance in the Appearance panel is different — the imported object has the red color on the bottom while the newly created object has the red color on the top.

   It's not simply a cosmetic issue — if you drag and drop the appearance of the imported rectangle to another object,… more

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2. Save As or Save Copy not working

   I have a document (on a network share). I can edit the file and save it normally.

   But SAVE AS or SAVE COPY do not work at all. Just Nothing Happens.
   Sometimes a short spinning ball. No errors, no feedback.

   Illustrator 24.2 on Mac OSX Catalina 10.15.4, iMac 2019 40GB memory

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3. Large size canvas saving to pdf failed

   Using windows 7 and Illustrator 24.2 June release

   As documented for Large size canvas, created a file using 2270x2270 in. While saving it as ai it's saving as expected, but saving it as pdf using pdf ver. 1.6 or later getting an error:

   "The dimension of this page is out of range"

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4. 'Turn off Data Recovery for complex documents' should be on by default

   The data recovery setting for complex documents should be on by default. Secondary to this, why aren't my illustrator settings saved in the Creative Cloud in the creative cloud service we pay so much for? I've had a situation we're I've upgraded to a new illustrator version through CC then started to work not realising this feature is now off!!! I've done a whole lot of work in a large file and not only did it not recover the document after a crash the program reverted the document to a state 2 days prior! The file even says I saved it at close of business and yet here I am with a version of the file from the day I created it. Get your act together Adobe... I have stuck with you for years but I'm getting to the point where I'm starting to consider the competition.

   You should rename the setting to "Turn off Data Recovery for documents you've worked a lot on" because this is basically what this "feature" does.

   Extremely poor form Adobe....

   The data recovery setting for complex documents should be on by default. Secondary to this, why aren't my illustrator settings saved in the Creative Cloud in the creative cloud service we pay so much for? I've had a situation we're I've upgraded to a new illustrator version through CC then started to work not realising this feature is now off!!! I've done a whole lot of work in a large file and not only did it not recover the document after a crash the program reverted the document to a state 2 days prior! The file even says I saved… more

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5. Ai files saved on Windows loose their preview when changing extension to .ait

   To prevent accidentally saving over common library files (stock graphics and the like) we save our artwork files as .ai, then change the extension to .ait so that they will open as an untitled file. There are a couple of reasons I do things this way instead of saving them as .ait files from the get go.

   The main reason is that it's not uncommon that I'll need to run a batch script on several files. As part of that batch, I open the file, make some change(s), then save the file. If the files are initially saved as a template file, they will always open as "Untitled" documents and as such, the user will see a Save As dialog for each document that is batched. If the files are initially saved as ai, then you can always interchange the extensions to get the desired behavior.
   The auxiliary reason is that if you save an .ait file, no preview/thumbnail is saved with it. But if you save it as .ai first, then batch rename the extensions to .ait, the file retains preview information, but it still opens as untitled like we want.
   So that's the workflow and the rationale behind it. However, with the remote working situation, we've encountered issues that we didn't see in the office when everyone was using Mac.

   When a file is saved on a Windows machine, the preview/thumbnail goes away after changing the extension to .ait (regardless of the environment in which the extension is changed). As far as I can tell, the save settings (in the save as dialog) are identical in both operating systems, yet the behavior of the saved files is different. The issue exists in all versions of release 24 that I've tested so far...

   https://community.adobe.com/t5/illustrator/illustrator-files-saved-on-windows-lose-their-preview-thumbnail-when-changing-extension-to-ait/m-p/11166062?page=1#M178707

   To prevent accidentally saving over common library files (stock graphics and the like) we save our artwork files as .ai, then change the extension to .ait so that they will open as an untitled file. There are a couple of reasons I do things this way instead of saving them as .ait files from the get go.

   The main reason is that it's not uncommon that I'll need to run a batch script on several files. As part of that batch, I open the file, make some change(s), then save the file. If the files are initially saved as a… more

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6. Linked images/files got embedded after file [recovered]

   When Illustrator got crashed I reopen the file and the file got recovered with a message saying (could not find a plug-in to read the linked file "links". .....)

   and when I press (ignore) button I saw all my linked got missing and embedded also

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7. Exporting to png creates corrupted png file.

   I'm having an issue with corrupted png files that were exported from Illustrator. If I export from photoshop, it's fine. I have exported from Illustrator a bunch of times before, so not sure what the problem is and what to do to correct the problem. Seems like it started with the latest update, but I'm not totally sure of that. Before this issue started, exporting to png was very fast. Now it is very slow, sometimes crashes the app, and when I do get a file and try to upload it online I get a corrupted file message. Again, this does not happen with Photoshop exported png files.

   I am using the latest version of Illustrator on a Lenovo Yoga with Windows 10.
   0.18362. I have tried export-as and export selection with no luck.

   Thanks!

   I'm having an issue with corrupted png files that were exported from Illustrator. If I export from photoshop, it's fine. I have exported from Illustrator a bunch of times before, so not sure what the problem is and what to do to correct the problem. Seems like it started with the latest update, but I'm not totally sure of that. Before this issue started, exporting to png was very fast. Now it is very slow, sometimes crashes the app, and when I do get a file and try to upload it online I get a corrupted file message. Again, this… more

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8. File opens with two windows opened and closing one doesn’t get saved

   I have one file that whenever I open it, it opens 2 of the same file. This does not happen to any other files I have. Just this one (attached).

   I am running AI 24.0.3 on a Mac.

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9. [Extendscript] SaveDlg Default Filename Bugged

   Hi there,

   I'm having some issues with a custom extendscript that we use in our production house. This script is pretty basic, and is meant to make eps / pdf / ai conversion easier (we have some strict EPS settings that must be followed). This script has worked on AiCC (original release) up through CC 2019, but is now behaving oddly in Illustrator 2020.

   When you run the script, a custom "Save As" dialog should show up. The filename should default to the current document's name, with .eps set as the filetype suffix. However, when running this script in Illustrator 2020, the filename field is ALWAYS defaulting to "Untitled.eps".

   I've attached the script file for reference, along with two screenshots. One that shows how this script's save dialog looks in Illustrator 2019 (correct), and one that shows how this script's save dialog looks in Illustrator 2020 (incorrect).

   It would be great if this was fixed. For reference, I have tested this code on MacOS Mojave 10.14.6 as well as MacOS Catalina 10.15.2. Both OS's result in the same behavior.

   Hi there,

   I'm having some issues with a custom extendscript that we use in our production house. This script is pretty basic, and is meant to make eps / pdf / ai conversion easier (we have some strict EPS settings that must be followed). This script has worked on AiCC (original release) up through CC 2019, but is now behaving oddly in Illustrator 2020.

   When you run the script, a custom "Save As" dialog should show up. The filename should default to the current document's name, with .eps set as the filetype suffix. However, when running this script in Illustrator… more

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10. Temp file string prepended to filename slug

    When saving a PDF copy of a file with cropmarks to a network share a temporary string such as "ai157536670945_" is prepended to the filename in the page info/slug in the cropmark area.

    Ai 2020 24.01 Mac OS Catalina 10.15.1

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    Under Review  ·  Anjali responded

    Thanks for sharing the details.
    We are now able to reproduce the issue.
    The team will be looking into the problem.

    Thank you for the feedback.

11. Symbols and SVGs issues (Illustrator 2020)

    Issue: When an SVG is reopened in Illustrator with a symbol included in the artboard, the symbol shifts in position within a bounding box and crops as if it is within a Clipping Mask. Any black colour value within a symbol isn’t recognised and is automatically changed to HEX colour #000000. When the SVG is previewed in Finder and uploaded to Magento the symbols appear in the correct position.

    Specs and testing: The issue only occurs since updating to Illustrator 2020 (tested on both macOS Majave (10.14 & 10.14.5) and macOS Catalina (10.15.1).

    When opening the SVG in previous versions of Illustrator on the same mac that has an updated version of Illustrator the same issue is happening. This issue does not occur if Illustrator has never been updated to 2020 version.

    Issue: When an SVG is reopened in Illustrator with a symbol included in the artboard, the symbol shifts in position within a bounding box and crops as if it is within a Clipping Mask. Any black colour value within a symbol isn’t recognised and is automatically changed to HEX colour #000000. When the SVG is previewed in Finder and uploaded to Magento the symbols appear in the correct position.

    Specs and testing: The issue only occurs since updating to Illustrator 2020 (tested on both macOS Majave (10.14 & 10.14.5) and macOS Catalina (10.15.1).

    When opening the SVG in previous versions… more

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12. 24 ver layer missing when opening in 23.1.1 version

    Illustrator ver 24. error!!!
    Saved a file in the new version with 2 layers, one layer went missing when I opened it in 23.1.1 version (the previous version). The same applies to PDF files.
    Please advise as this is so important for our printing process.
    Both systems (iMac 2019)
    Thanks!

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13. "Save A Copy" Action major issue

    When recording a "Save A Copy" action, it won't let us choose a folder. Rather we are forced to choose a filename. So when we ever use this Action, all of our files are saved and overwritten as the same filename.

    Please let us choose a folder like the "Save As" action.

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14. saving as an svg file, the part that should be the path tag is output as an ellipse tag.

    operating system
    MacOS 10.14.6 Mojave

    1. Draw an ellipse.
    2. Duplicate vertically.
    3. “Intersect” in the path finder.
    4. Save as svg file.
    5. When viewed with a web browser, the left and right sides are rounded. It should be sharp. I looked inside the svg file with a text editor, the part that should be the "path" tag is the "ellipse" tag.

    Until Illustrator CC 2017, there is no problem because it is output with the "path" tag. Since Illustrator CC 2018 and later, it will be an "ellipse" tag, so the shape will be broken.

    https://community.adobe.com/t5/Illustrator/Trouble-exporting-shape-with-points-to-SVG/m-p/10720571#M151356

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15. Symbol mangling when exporting into svg

    I see an incorrect result when exporting into SVG through File -> Export -> Export As... -> save as SVG. I have two gradient filled rectangles presented as symbols (see .ai inside the attached .zip), one is blue gradient and the other is gray gradient. When export into svg, the resulting image shows both rectangles filled with gray gradient (see .svg inside the .zip).

    It looks like AI thinks both symbols are visually the same an merges them into a single symbol. If i use solid colors, this doesn't happen.

    As for SVG options see 'svg_options.png' inside the .zip.

    Check 'system_info.txt' inside the .zip for system info.

    NOTE: Change the attached file's extension to .zip to extract the related files.

    I see an incorrect result when exporting into SVG through File -> Export -> Export As... -> save as SVG. I have two gradient filled rectangles presented as symbols (see .ai inside the attached .zip), one is blue gradient and the other is gray gradient. When export into svg, the resulting image shows both rectangles filled with gray gradient (see .svg inside the .zip).

    It looks like AI thinks both symbols are visually the same an merges them into a single symbol. If i use solid colors, this doesn't happen.

    As for SVG options see 'svg_options.png' inside the .zip.

    Check… more

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16. Save As Crash

    Illustrator is crashing constantly when trying to "Save As" after updating to v23.1. Optimizing for slow networks feature is disabled. Crash occurs after choosing the location to save the file. Illustrator hangs for about 2-3 seconds before the crash window pops up. Save as works immediately after launching the program but occurs again later on.

    Windows 10 Home

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17. Hyperlink lost if Export to SVG

    If I create a shape and attach a hyperlink to it using Attributes, then use File > Export > Export As > SVG, the link no longer exists. If the file is opened using a browser there is no link and the code doesn’t contain the link. If I use File > Save As > SVG the link remains, however, using ‘Export As’ optimizes the SVG for the web, so I should use this option. Why is using ‘Export As’ removing the hyperlink? I have just started using AI - am I doing something wrong or is this a bug? Thank you.

    If I create a shape and attach a hyperlink to it using Attributes, then use File > Export > Export As > SVG, the link no longer exists. If the file is opened using a browser there is no link and the code doesn’t contain the link. If I use File > Save As > SVG the link remains, however, using ‘Export As’ optimizes the SVG for the web, so I should use this option. Why is using ‘Export As’ removing the hyperlink? I have just started using AI - am I doing something wrong or is this a bug?… more

    3 votes

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18. Unknown error when re-linking image

    When I re-link an image I get a message saying "An unknown error has occurred."
    I am adding this to the growing list of problems since upgrading to 2019.

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19. insanely-bloated file size with placed images

    Placing a 4.2 mb JPEG in Illustrator document (with little or no text or vector art) results in a file size of over 40 mb. Adobe dismisses this as "expected behavior" and closes the case with no effort to fix an obvious problem.
    An Illustrator document with 47 mb of placed JPEGs and nominal text and vector art yields a 513+ mb document! An 18-page (1-side print) PDF produced from this document was 523 mb. WAY too big to send via e-mail or FTP, the client had to come to my office with a thumb drive and download it from my iMac.
    While I can understand a few mb of bloated coding in the Illustrator or PDF formatting, perhaps a 50 or even 80 mb file, half a gigabyte is f*cking inexcusable.

    Placing a 4.2 mb JPEG in Illustrator document (with little or no text or vector art) results in a file size of over 40 mb. Adobe dismisses this as "expected behavior" and closes the case with no effort to fix an obvious problem.
    An Illustrator document with 47 mb of placed JPEGs and nominal text and vector art yields a 513+ mb document! An 18-page (1-side print) PDF produced from this document was 523 mb. WAY too big to send via e-mail or FTP, the client had to come to my office with a thumb drive and download it from… more

    3 votes

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20. SVG: RTL text is shifted

    We have tried to import correct SVG with RTL text. The SVG looks ok in browsers(Chrome, FireFox). If we just open the SVG file in Adobe Illustrator the RTL text will be shifted to the right. As we see Adobe Illustrator pre-processes SVG but the result looks incorrectly. Are there some specifics of RTL processing that we can take into account? We aspect to see the same SVG rendering as in browsers. (see attached file : as SVG files can not be attached, I've replaced .svg with .txt)

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    Added to Backlog  ·  Dirk Schulze responded

    Hello Maksim,

    Thanks a lot for bringing this issue to our attention. We can confirm the issue and added it to our backlog.

    Greetings,
    Dirk