1143 results found

1. Illustrator file flattened when saved as .PSD (when 'write layers" is clicked on export)

   Windows 10 Photoshop 22.4.3, Illustrator 25.3.1
   When I export an Adobe Illustrator file as a .PSD and click "write layers", the file is flattened when I open it in Photoshop. The layers are not being retained.

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2. Can't open my most recent aic file

   Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.

   Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the file from there. I've tried starting a new file and then clicking File > Open recent files> and that way I get a message saying: Error opening ""
   I've also tried uninstalling v25.01 and the error still occurs.

   Please help!

   Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.

   Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the… more

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3. Export Artboards occasionally exports bleed

   I'm using Windows 10, up to date as of 8th Nov 2020.

   I have a new file, 85mm x 55mm. set up with a 3mm bleed. When attempting to export a JPG or PNG without the bleed (so, only the artboard visible) it still outputs the bleed area. I have tried exporting for screen, exporting with the 'Use Artboards' box both checked and unchecked. I have even reset my Illustrator preferences. No idea why this is suddenly not working in V25.0

   I also get an error when attempting to export at 300DPI, which has never been an issue in the past.

   I'm using Windows 10, up to date as of 8th Nov 2020.

   I have a new file, 85mm x 55mm. set up with a 3mm bleed. When attempting to export a JPG or PNG without the bleed (so, only the artboard visible) it still outputs the bleed area. I have tried exporting for screen, exporting with the 'Use Artboards' box both checked and unchecked. I have even reset my Illustrator preferences. No idea why this is suddenly not working in V25.0

   I also get an error when attempting to export at 300DPI, which has never been an issue in the… more

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4. Illustrator CC 2018 in macOS High Sierra Save 'Adobe PDF' presets/.joboptions scrambled, unsorted, mixed up

   Since the Illustrator CC got updated to 2018 in macOS High Sierra, whenever saving as Adobe PDF, the PDF print settings/job options got all scrambled/mixed up in the 'Save Adobe PDF' dialog.

   These should be sorted alphabetically, but as you can see they're all mixed up. A couple of colleagues are also experiencing this. Is there any way to workaround/fix this issue? See related thread from InDesign - could a startup JSX fix this issue?

   See my original post on the Illustrator users forum: https://forums.adobe.com/message/10419940#

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   Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

5. some graphics missing when exporting artboard using "export as"

   Hello, I am experiencing strange results during artboard export - after export to bitmap file, there is often some part of graphics missing. Latest example is this - the 1pt stroke, visible in editor, is not present on exported image. Simillar result achieved in numerous different cases, ussually some shapes or contours with white color are missing in exported image. I am includign source files, you will have the background photo link missing, but this can be replaced with any colored box with same result. This is dangerous bug, because you have to control your exports carefully, and is easy to miss some part of your layout in final data (like small logo on banners made for client last week :) )

   Hello, I am experiencing strange results during artboard export - after export to bitmap file, there is often some part of graphics missing. Latest example is this - the 1pt stroke, visible in editor, is not present on exported image. Simillar result achieved in numerous different cases, ussually some shapes or contours with white color are missing in exported image. I am includign source files, you will have the background photo link missing, but this can be replaced with any colored box with same result. This is dangerous bug, because you have to control your exports carefully, and is easy… more

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   The white outlines in the file have Overprint attribute set. White + overprint result in empty objects, please remove overprint attribute from the white objects and try export again.

6. Illustrator 27 packaging bug

   Mac OS Big Sur 11.7
   Adobe Illustrator 27
   Mac mini M1

   Package command destroys filenames and replaces links with others. That's catastrophic for my job. Please fix it as soon as possible.
   Also, could not upload files for helping you reproduce the issue.

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   Done (In Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This issues is fixed in the Prerelease build 27.0.1.620. You can test the fix if you are a member of the Prerelease program (https://adobeprerelease.com)

7. broken: Save Variable Library

   since Ai 26.3.1

   saving variable library from the variables panels result in this error:
   'The filter cannot complete because of an unknown error.'

   Also a related issue is that scripts using 'exportVariables' function will fail

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8. A lot of empty PNG when using Export for Screens function

   When exporting with Export for Screens, many empty pngs are created in the file folder. The bug occurs completely randomly. The number of files also defies any explanation. There may be 10 or 1000 files at a time.

   System: Windows 10, Illustrator v.26.0.3

   New details: this bug occurs if you copy complex graphics to the clipboard. Video attached. I suspect the meshes are to blame.

   Update: If you disable Clipboard Handling → Include SVG Code or clipboard log Windows, the problem disappears.

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9. Empty error message

   I keep getting an empty error message modal, with no way to close it or exit out of it. It keeps happening when I want to save an .ai file

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10. Mega huge trim printer marks in PDF copy, using large canvas document

    AI 25.4.1 / Win10

    ACTION TAKEN:
    Saving a copy of A2 sized AI project as PDF file (print-production style).

    RESULT:
    Extremely huge printer marks in PDF (see screenshots)!
    Tried several PDF versions in saving dialogue with same failed result.

    WORK-AROUND:
    1. Verify artboard size (and PDF document size as well) several times, just to be sure if my mind works OK this morning. And it's working fine (sight of relief :-)
    2. To make printer-ready PDF, original AI file was imported to InDesign (via import, Cmd+D).
    3. Then, upscaled imported graphics to 100% (which made me guess than original AI is somehow saved in 1:10 scale).

    AI 25.4.1 / Win10

    ACTION TAKEN:
    Saving a copy of A2 sized AI project as PDF file (print-production style).

    RESULT:
    Extremely huge printer marks in PDF (see screenshots)!
    Tried several PDF versions in saving dialogue with same failed result.

    WORK-AROUND:
    1. Verify artboard size (and PDF document size as well) several times, just to be sure if my mind works OK this morning. And it's working fine (sight of relief :-)
    2. To make printer-ready PDF, original AI file was imported to InDesign (via import, Cmd+D).
    3. Then, upscaled imported graphics to 100% (which made me guess than original AI… more

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11. Missing transparency in placed PDFs

    I do have issues with Illustrator displaying transparencies of placed PDFs as solid.

    Steps to reproduce:

    1. Open a new document.
    2. Draw two partially overlapping rectangles with different colors.
    3. Set he opacity of the frontmost rectangle to 50%.
    4. Save this document as a PDF with setting Illustrator Standard (see attached file).
    5. Open a second document.
    6. Place the PDF file.

    Expected result:

    The topmost rectangle should be displayed with transparency.

    Actual result:

    The topmost rectangle is not transparent.

    If you save the document with the placed PDF itself as PDF file, the rectangle is still transparent, so this is a display issue of Illustrator. Now it’s getting really weird: If you place this second PDF file in a new Illustrator document … all looks fine.

    I am using Illustrator 25.0.1 on MacOS 10.14.6.

    I do have issues with Illustrator displaying transparencies of placed PDFs as solid.

    Steps to reproduce:

    1. Open a new document.
    2. Draw two partially overlapping rectangles with different colors.
    3. Set he opacity of the frontmost rectangle to 50%.
    4. Save this document as a PDF with setting Illustrator Standard (see attached file).
    5. Open a second document.
    6. Place the PDF file.

    Expected result:

    The topmost rectangle should be displayed with transparency.

    Actual result:

    The topmost rectangle is not transparent.

    If you save the document with the placed PDF itself as PDF file, the rectangle is still transparent, so this is a display issue… more

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12. Reading SVG does not respect dominant-baseline="middle" attribute

    For <text> elements

    dominant-baseline="hanging" and dominant-baseline="baseline" are parsed correctly, with text aligned on top and bottom, respectively.

    But dominant-baseline="middle" is not respected, and is instead rendered as dominant-baseline="baseline".

    This produces misaligned text, which is displayed aligned normally by Edge, Firefox, Chrome.

    Cheers

    Juraj

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13. SAVE AS PDF NOT WORKING

    Installed Adobe Illustrator 2020 recently and all was working OK for about a week. Now, suddenly, am no longer able to save files as pdfs. When I try, it gives me an error; the file shows no thumbnail and says it's "missing all pdf content".

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14. illustrator save as PDF bug - v24.0

    i have a problem with the new version of illustrator 2020 (v24):

    if i save a file as PDF i am not able to open it or preview it
    - see the test.pdf how all pdf files saved under illustrator v24 looks for me...

    System: iMac Pro 2017 - Mojave 10.14.6

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

15. Adobe Illustrator CC 2019 is not able to generate PDF-compatible files

    No matter what I do (re-save as a AI, EPS, PDF, check/uncheck 'create PDF compatible file', etc...), if I save as a PDF, the PDF will show up saying "This is an Adobe Illustrator File that was saved without PDF content" etc... Is this a version 2019 bug??? What am I doing wrong?

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Save As not working, a black dialog is displayed

    When I save the document a black window appear and no data showing

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17. Illustrator 27.9 Adobe PDF Preset will match what it was last modified to.

    This seems new to 27.9 and removes confidence in save presets.

    Steps to replicate:
    1) Save file as Adobe PDF format
    2) Select [Smallest File Size] from presets.
    3) Check Preserve Illustrator Editing Capabilities (note it now says: [Smallest File Size] (Modified))
    4) Click Save PDF
    5) Save file as Adobe PDF format
    6) Select [Smallest File Size] from presets.

    Notice the Preserve Illustrator Editing Capabilities is now selected. Also notice the preset name hasn’t changed to say it's (Modified).

    2022 Mac Studio M1 Max, Illustrator 27.9

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    Done (In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue seems to be fixed in Illustrator Beta 28.1.0.100.

    Please update it (or install it from CCD, if you don’t have it) and verify if the issue is no longer happening.

18. TIFF形式で書き出す時に日本語でファイル名をつけるとTIFFファイルのレイヤー名が文字化けする

    Illustrator ver25.3.1 ja_JP/Macintosh
    macOS10.15.6

    再現手順
    １．アートボード上にアートワークを用意する。
    ２．ファイルメニュより「書き出し＞書き出し形式」を選択しオプションのTIFFファイルを選択する。
    ３．書き出されたTIFFファイルをPhotoshopで開くとレイヤー名が文字化けしている。

    結果
    TIFFファイルのレイヤー名が文字化けしている。

    期待する結果
    TIFFファイルのレイヤー名がver.25.2.3での結果のように正常に出力される。

    これは大勢に影響のない問題ですが、一連のUnicodeテキストの取り扱いに関する不具合だと考えられます。
    書き出されたTIFFファイルのイメージリソースブロック中の8BIMシグネチャ（TIFFファイルはリトルエンディアンですからファイル内のバイト順序は逆転してMIB8で保持されています）の関連する識別子が２つあります。このうちnormがシフトJISコードでビッグエンディアンにて記述されます。もうひとつのluniはUnicodeでリトルエンディアンで記述されるのが本来の状態です。このluniの方が文字化けを起こす要因です。しかし、どの様な変換エラーなのかまでは把握できませんでした。以下は不具合が生じている部分の抜粋です。いずれもファイル名は「テスト-1.tif」としています。

    ver.25.2.3による出力
    C630 B930 C830 2D00 3100

    ver.25.3.1での出力
    C900 6500 C900 5800 C900 6700 2D00 3100

    ※各文字コードはリトルエンディアンですからUnicodeLTとなります。
    ※最新版のPhotoshopはmormの方を正しく出力出来ないバグが存在します。

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    Completed (Comments Open)  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「日本語ファイル名で書き出した TIFF ファイルのレイヤー名が文字化け」問題を修正した、Illustrator 2021（ver.25.4.1）を一般リリースいたしました。

    Creative Cloud デスクトップアプリケーションから、製品版のアップデートが可能となっておりますので、動作をお確かめください。

    もし、修正されていないような場合は、コメントをお願いいたします。

    今後ともよろしくお願いいたします。

    Illustrator チーム

19. Exporting assets as SVG with asset export tool is buggy

    Asset export in illustrator is a very convenient tool, the only problem I found is when exporting my drawings to SVGs they get distorted, but when I take my objects one by one to a single document and fit them in an artboard and save the document as SVG the problem resolves (a big process), essentially because SVG saving settings for saving a document isn't the same when for exporting with asset export, I believe it isn't a big problem to solve and I hope for it to get fixed soon, I can reply with images to assist my point.

    Thank you

    Asset export in illustrator is a very convenient tool, the only problem I found is when exporting my drawings to SVGs they get distorted, but when I take my objects one by one to a single document and fit them in an artboard and save the document as SVG the problem resolves (a big process), essentially because SVG saving settings for saving a document isn't the same when for exporting with asset export, I believe it isn't a big problem to solve and I hope for it to get fixed soon, I can reply with images to assist my point.

    … more

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20. Asset Export not respecting Clipping Mask on image

    When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size

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    Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

    Hi,

    Gentle Reminder.

    Please share the given details at ShareWithAI@adobe.com
    1) If the issue is reproducible on latest build 25.2.3?
    2) Is multiple AI versions installed in your system? If yes, please share the details.
    3) Some video & Test file for our reference.

    Thanks,
    Illustrator team

    Also, please mention the title of this issue as the subject of the mail.

    Thanks