1190 results found

1. 制作したデータを保存する際に、拡張子まで選択される。

   Macbook Pro（15-inch.2016）マジック ツールバー搭載モデル
   macOS Catalina 10.15.3

   Illustrator2020／Photoshop2020
   制作データを保存しようとすると、ファイル名だけでなく、毎回必ず拡張子まで選択されます。
   「別名で保存」「複製を保存」問わず、毎回必ず拡張子まで選択される為、ファイル名を変更しようとすると拡張子まで消えてしまいます。
   その都度ファイル名を選択し直してから保存していますが、煩わしくてしかたありません。
   この症状はIllustratorだけでなく、Photoshopでも同じ現象が起こります。
   他のアプリケーションでは、データを保存する際このような症状は出ません。
   解決方法を教えてください。

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. illustrator doesn't save file!

   illustrator doesn't save file!
   1 - opened the file
   2 - made edits
   3 - saved
   4 - the save indicator showed that the file was saved
   5 - closed the file
   6 - opened the file - changes were not saved !!!!!!

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Placing/opening/importing DXF broken in Illustrator 2021

   1. Windows Version 10,Adobe Illustrator V25.0
   2. Placing DXF into AI dosuments
   3. Used to work fine in previous version
   4. No error, just a blank import. Since the new version of Illustrator (2021 / v25), the place or open option for DXF files no longer works for old format DXF files. Autodesk Fusion 360 exports/ saves DXF file in an very old version. (I assume this is to maintain compatibility with older CNC machines.) The version they export is AC1014. We used to be able to open /place these DXF files into Illustrator 2020, but with the release of Illustrator 2021, these DXF come in as a blank page.

   1. Windows Version 10,Adobe Illustrator V25.0
   2. Placing DXF into AI dosuments
   3. Used to work fine in previous version
   4. No error, just a blank import. Since the new version of Illustrator (2021 / v25), the place or open option for DXF files no longer works for old format DXF files. Autodesk Fusion 360 exports/ saves DXF file in an very old version. (I assume this is to maintain compatibility with older CNC machines.) The version they export is AC1014. We used to be able to open /place these DXF files into Illustrator 2020, but with the release of Illustrator 2021, these DXF… more
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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Trim Transparent Pixels on PNG Export BROKEN in 24.3

   Exporting PNG used to trim out transparent pixels but in Version 24.3 that feature is broken. Exporting PNG results in a file with the dimensions of the object or group INCLUDING transparent pixels.

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

5. Files missing text elements when opening in illustrator.

   Illustrator CC 24.0.1 windows.
   when i open files i recently saved they are missing half of the text elements.
   I can open the files in adobe acrobat and everything looks correct but when i open in illustrator its missing.

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   6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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6. pdf cannot be displayed

   Hi, Since update Illustrator 2020, when I save ai to pdf file, it cannot be displayed the thumbnail, and even use Acrobat open still can't see it. Please see attached.
   Thanks!

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7. png file blurry after exporting file

   my illustartor file logo is very good but when i export that file in png jpeg it looks like blurry...please can help me

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8. empty progress dialog

   BUG: Hitting save, switching to another application for a bit, and then coming back to Illustrator leaves a non-dismissable, persistent blank "Progress" dialog floating behind Illustrator's windows. These empty dialogs often stack up, and only ever go away by quitting the application.

   Expected: whatever dialog this is supposed to be clears itself up, cleans itself up, and puts itself away.

   Mac Powerbook touchbar
   MacOS Mojave 10.14.3
   Illustrator 23.0.2

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

   Is this happening on win 7 only?

   Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

   Have you encountered this issue with the latest Illustrator build?

   Thanks
   Anish Kumar

9. Cannot place images. Just updated to latest version

   Totally fails to place any image.

   I have just updated, uninstalled and re-installed and updated my macbook to High Sierra.

   Macbook Pro mid-2015

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   5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

10. Incorrect stroke-width on Import of SVG

    I've converted a series of EPS graphics to SVG using Inkscape. Most of these graphics have a "transform" attribute that is used to reduce the dimensions/stroke-width of each path. On open, Illustrator handles the dimensions correctly, but does not appear to apply the stroke-width correctly. I've written a PHP script that removes the transform by manually overriding each coordinate/stroke and the SVG's seem to now work correctly. Here's the link to the library if anyone wants to try it:

    https://github.com/bpopp/svgtransform/

    There's also a more in-depth description of this bug.

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11. Open file that is already open deletes unsaved changes without prompt

    If a document is already open and have changes that aren't saved and the user accidently opens the same file, the file closes without giving the user a chance to save changes...

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    11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. SVG export for screens distorted

    Vectors getting quite distorted creating SVGs of logos even with 5 decimal places and no minify. I've had to copy and paste into Sketch then export SVGs from there, not ideal at all.

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    Added to Backlog  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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13. SVG text export failure

    Illustrator 22.0.1 cannot export text layer names to SVG, which seriously impairs our SVG processing pipeline. Tested on both Mac and PC.
    To reproduce:
    • Create a blank document
    • Create a new text object with the Type tool
    • Give the text object a name in the Layers control panel
    • Export to SVG, setting Object IDs to "Layer Names"

    The resulting SVG code will contain a <text> entity, but without its "id" attribute!

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

14. Can't Save multiple artboards as a Single File PDF from Export for Screens in 29.6

    Even though the single file option is checked, multiple artboards will not be saved in a single file, but as separate PDFs.
    This worked in previous versions.
    See forum report from Helena here:
    https://community.adobe.com/t5/illustrator-discussions/illustrator-2025-mac-os-15-4-1-can-t-save-single-file-pdf-from-export-for-screen/m-p/15381019#M445463

    6 votes

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    Fix is available in version 29.7.1

15. 「ドキュメントの描画モードを分離」を適用したIllustrator形式ファイルを配置すると中身が表示されない

    macOS13.6.7/Windows11
    Illustrator.28.6

    1. 新規ドキュメント上に適当に図形を描画、描画モード（乗算など）を設定する。
    2. ドキュメントの描画モードを分離を設定してIllustrator2020形式（PDF五感）で保存する。
    3. 新規ドキュメントを作成し、先のドキュメントを配置する。
    4. 配置されたドキュメントの内容が表示されず、空白のドキュメントを配置した状態と同様にある。

    期待する結果
    配置ドキュメントを正常に描画する。

    実際の結果
    配置された「ドキュメントの描画モードを分離」を行ったIllustrator形式ファイルは内容を正常に表示できない。

    回避方法
    Illustratorドキュメントに配置する場合Illustrator形式ファイルではなく別途PDFを書き出せば配置は可能ですが、データによってはPDFが意図したとおり書き出されない場合があります。
    基本的にはドキュメントに対してのこれらの処理は行わずに個別に調整するのが無難です。

    ここでは「ドキュメントの描画モードを分離」を行ったドキュメントについて報告しましたが、「ドキュメントのグループの抜き」が適用されたIllustrator形式ファイルも同様の問題を抱えています。

    6 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  MIE responded

    ご報告いただきました内容について只今検証中です。

    進展がありましたら追ってご連絡差し上げます。

    よろしくお願いいたします。

    
    

    イラストレーターデスクトップ版チーム

16. Export for Screens does not remember color model format settings for JPG 100, JPG 80, etc.

    When Illustrator is closed, it forgets the color model that was chosen for exporting JPEGs with Export for Screens.

    For reference of how this setting is accessed:
    File > Export > Export for Screens
    Then in the Formats area, click the gear icon.
    In the column, select any of the JPG formats (JPG 100, JPG 80, et cetera).
    Then there is a drop-down labeled "Color Model" that allows you to choose between CMYK, RGB, and grayscale.

    If you select RGB then click "Save Settings" it will remember the setting while Illustrator is open. But when you close Illustrator, and open it again, the setting will be reverted to CMYK when you are working in a CMYK document.

    This is rather annoying for me because I work in the exhibit design field and graphic layout are intended for print (CMYK) but often need to be visualized in 3D models which require RGB images. So exporting to RGB is essential and having to change the setting frequently adds more hassle to the process.

    When Illustrator is closed, it forgets the color model that was chosen for exporting JPEGs with Export for Screens.

    For reference of how this setting is accessed:
    File > Export > Export for Screens
    Then in the Formats area, click the gear icon.
    In the column, select any of the JPG formats (JPG 100, JPG 80, et cetera).
    Then there is a drop-down labeled "Color Model" that allows you to choose between CMYK, RGB, and grayscale.

    If you select RGB then click "Save Settings" it will remember the setting while Illustrator is open. But when you close Illustrator, and open… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Unable to "Save for Web (Legacy)"

    When trying to save for web I get the following error "Could not complete this operation. An unknown error has occurred"

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    9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team confirms the bug exists, can replicate it, and is going to fix the problem. Thank you all for the heads up.

18. SVG Export Settings not applied

    Operating System: macOS Monterey v12.1
    Illustrator version: 26.1

    Steps:
    1. Open .ai file or .svg file in Illustrator that uses a gradient
    2. Export as SVG with the following settings (see attached screenshot):
    - Styling: Presentation attributes
    - Font: SVG
    - Images: Preserve
    - Object IDs: Unique
    - Decimal 2
    - Minify: yes
    - Responsive: yes

    Expected Result:
    - The SVG elements use the "fill", "stroke", etc attributes directly
    - No <style> tag
    - No inline style attributes in the SVG elements
    - Object IDs are random strings (uuid)
    - SVG shouldn't have the <?xml starting tag

    Actual Result:
    - Object IDs are not random, it' using "a, b, c, d, ..." as the IDs - similar pattern to what Object IDs = Minimal would look like
    - There is no styling applied at all
    - When opening the file in Chrome, the styling is lost and most elements appear black

    This is an issue because it conflicts with other elements on the web page that the SVG will be displayed on

    Operating System: macOS Monterey v12.1
    Illustrator version: 26.1

    Steps:
    1. Open .ai file or .svg file in Illustrator that uses a gradient
    2. Export as SVG with the following settings (see attached screenshot):
    - Styling: Presentation attributes
    - Font: SVG
    - Images: Preserve
    - Object IDs: Unique
    - Decimal 2
    - Minify: yes
    - Responsive: yes

    Expected Result:
    - The SVG elements use the "fill", "stroke", etc attributes directly
    - No <style> tag
    - No inline style attributes in the SVG elements
    - Object IDs are random strings (uuid)
    - SVG shouldn't have the <?xml starting tag

    Actual Result:
    -… more

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    6 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Regards,

    Rohit Jain

    Illustrator Team

19. Error css classes in svg export

    In version before 26.2, applying a graphic style to a simple object (rectangle, line, etc.) allowed the name of that graphic style to be used as a CSS class in the an exported SVG. So a graphic style of "thick-outline" would become a CSS class called ".thick-outline" when the SVG file was exported with internal CSS.

    Now, a useless class called "cls-1" is applied to the illustrator object instead, making re-use of overriding of the style in the SVG difficult. This is a regression that makes the usefulness of the SVG export feature limited.

    See below for a comparison of files exported in 26.1 vs. 26.2:

    26.1
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48">
    <defs>
    <style>
    .wo-icon--outline-thick {
    fill: none;
    stroke: #1a1a1a;
    stroke-linecap: round;
    stroke-linejoin: round;
    stroke-width: 3px;
    }
    </style>
    </defs>
    <polyline class="wo-icon--outline-thick" points="19.94 13.5 30.38 23.93 19.94 34.37"/>
    </svg>

    26.2:
    <?xml version="1.0" encoding="UTF-8"?>
    <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48">
    <defs>
    <style>
    .wo-icon--outline-thick, .cls-1 {
    stroke: #1a1a1a;
    stroke-linecap: round;
    stroke-linejoin: round;
    stroke-width: 3px;
    }

      .cls-1 {
        fill: none;
      }
    </style>
    

    </defs>
    <polyline class="cls-1" points="18 12 30 24 18 36"/>
    </svg>

    In version before 26.2, applying a graphic style to a simple object (rectangle, line, etc.) allowed the name of that graphic style to be used as a CSS class in the an exported SVG. So a graphic style of "thick-outline" would become a CSS class called ".thick-outline" when the SVG file was exported with internal CSS.

    Now, a useless class called "cls-1" is applied to the illustrator object instead, making re-use of overriding of the style in the SVG difficult. This is a regression that makes the usefulness of the SVG export feature limited.

    See below for a comparison of… more

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20. Data Recovery is Disabled for This Document

    Shortly after creating a new file, I receive the message "Data recover is disabled for this document due to an error in recovery process in last session. To enable data recovery, save this document with a different name.". I've not used any complex art and have not saved the file.

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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