1204 results found

1. 「ドキュメントの描画モードを分離」を適用したIllustrator形式ファイルを配置すると中身が表示されない

   macOS13.6.7/Windows11
   Illustrator.28.6

   1. 新規ドキュメント上に適当に図形を描画、描画モード（乗算など）を設定する。
   2. ドキュメントの描画モードを分離を設定してIllustrator2020形式（PDF五感）で保存する。
   3. 新規ドキュメントを作成し、先のドキュメントを配置する。
   4. 配置されたドキュメントの内容が表示されず、空白のドキュメントを配置した状態と同様にある。

   期待する結果
   配置ドキュメントを正常に描画する。

   実際の結果
   配置された「ドキュメントの描画モードを分離」を行ったIllustrator形式ファイルは内容を正常に表示できない。

   回避方法
   Illustratorドキュメントに配置する場合Illustrator形式ファイルではなく別途PDFを書き出せば配置は可能ですが、データによってはPDFが意図したとおり書き出されない場合があります。
   基本的にはドキュメントに対してのこれらの処理は行わずに個別に調整するのが無難です。

   ここでは「ドキュメントの描画モードを分離」を行ったドキュメントについて報告しましたが、「ドキュメントのグループの抜き」が適用されたIllustrator形式ファイルも同様の問題を抱えています。

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  MIE responded

   ご報告いただきました内容について只今検証中です。

   進展がありましたら追ってご連絡差し上げます。

   よろしくお願いいたします。

   イラストレーターデスクトップ版チーム

2. Export for Screens does not remember color model format settings for JPG 100, JPG 80, etc.

   When Illustrator is closed, it forgets the color model that was chosen for exporting JPEGs with Export for Screens.

   For reference of how this setting is accessed:
   File > Export > Export for Screens
   Then in the Formats area, click the gear icon.
   In the column, select any of the JPG formats (JPG 100, JPG 80, et cetera).
   Then there is a drop-down labeled "Color Model" that allows you to choose between CMYK, RGB, and grayscale.

   If you select RGB then click "Save Settings" it will remember the setting while Illustrator is open. But when you close Illustrator, and open it again, the setting will be reverted to CMYK when you are working in a CMYK document.

   This is rather annoying for me because I work in the exhibit design field and graphic layout are intended for print (CMYK) but often need to be visualized in 3D models which require RGB images. So exporting to RGB is essential and having to change the setting frequently adds more hassle to the process.

   When Illustrator is closed, it forgets the color model that was chosen for exporting JPEGs with Export for Screens.

   For reference of how this setting is accessed:
   File > Export > Export for Screens
   Then in the Formats area, click the gear icon.
   In the column, select any of the JPG formats (JPG 100, JPG 80, et cetera).
   Then there is a drop-down labeled "Color Model" that allows you to choose between CMYK, RGB, and grayscale.

   If you select RGB then click "Save Settings" it will remember the setting while Illustrator is open. But when you close Illustrator, and open… more

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3. Unable to "Save for Web (Legacy)"

   When trying to save for web I get the following error "Could not complete this operation. An unknown error has occurred"

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   9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team confirms the bug exists, can replicate it, and is going to fix the problem. Thank you all for the heads up.

4. SVG Export Settings not applied

   Operating System: macOS Monterey v12.1
   Illustrator version: 26.1

   Steps:
   1. Open .ai file or .svg file in Illustrator that uses a gradient
   2. Export as SVG with the following settings (see attached screenshot):
   - Styling: Presentation attributes
   - Font: SVG
   - Images: Preserve
   - Object IDs: Unique
   - Decimal 2
   - Minify: yes
   - Responsive: yes

   Expected Result:
   - The SVG elements use the "fill", "stroke", etc attributes directly
   - No <style> tag
   - No inline style attributes in the SVG elements
   - Object IDs are random strings (uuid)
   - SVG shouldn't have the <?xml starting tag

   Actual Result:
   - Object IDs are not random, it' using "a, b, c, d, ..." as the IDs - similar pattern to what Object IDs = Minimal would look like
   - There is no styling applied at all
   - When opening the file in Chrome, the styling is lost and most elements appear black

   This is an issue because it conflicts with other elements on the web page that the SVG will be displayed on

   Operating System: macOS Monterey v12.1
   Illustrator version: 26.1

   Steps:
   1. Open .ai file or .svg file in Illustrator that uses a gradient
   2. Export as SVG with the following settings (see attached screenshot):
   - Styling: Presentation attributes
   - Font: SVG
   - Images: Preserve
   - Object IDs: Unique
   - Decimal 2
   - Minify: yes
   - Responsive: yes

   Expected Result:
   - The SVG elements use the "fill", "stroke", etc attributes directly
   - No <style> tag
   - No inline style attributes in the SVG elements
   - Object IDs are random strings (uuid)
   - SVG shouldn't have the <?xml starting tag

   Actual Result:
   -… more

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   Completed (Comments Open)  ·  Illustrator Engineering responded

   I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

   Regards,

   Rohit Jain

   Illustrator Team

5. Error css classes in svg export

   In version before 26.2, applying a graphic style to a simple object (rectangle, line, etc.) allowed the name of that graphic style to be used as a CSS class in the an exported SVG. So a graphic style of "thick-outline" would become a CSS class called ".thick-outline" when the SVG file was exported with internal CSS.

   Now, a useless class called "cls-1" is applied to the illustrator object instead, making re-use of overriding of the style in the SVG difficult. This is a regression that makes the usefulness of the SVG export feature limited.

   See below for a comparison of files exported in 26.1 vs. 26.2:

   26.1
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48">
   <defs>
   <style>
   .wo-icon--outline-thick {
   fill: none;
   stroke: #1a1a1a;
   stroke-linecap: round;
   stroke-linejoin: round;
   stroke-width: 3px;
   }
   </style>
   </defs>
   <polyline class="wo-icon--outline-thick" points="19.94 13.5 30.38 23.93 19.94 34.37"/>
   </svg>

   26.2:
   <?xml version="1.0" encoding="UTF-8"?>
   <svg id="Layer_1" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48">
   <defs>
   <style>
   .wo-icon--outline-thick, .cls-1 {
   stroke: #1a1a1a;
   stroke-linecap: round;
   stroke-linejoin: round;
   stroke-width: 3px;
   }

     .cls-1 {
       fill: none;
     }
   </style>
   

   </defs>
   <polyline class="cls-1" points="18 12 30 24 18 36"/>
   </svg>

   In version before 26.2, applying a graphic style to a simple object (rectangle, line, etc.) allowed the name of that graphic style to be used as a CSS class in the an exported SVG. So a graphic style of "thick-outline" would become a CSS class called ".thick-outline" when the SVG file was exported with internal CSS.

   Now, a useless class called "cls-1" is applied to the illustrator object instead, making re-use of overriding of the style in the SVG difficult. This is a regression that makes the usefulness of the SVG export feature limited.

   See below for a comparison of… more

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6. Data Recovery is Disabled for This Document

   Shortly after creating a new file, I receive the message "Data recover is disabled for this document due to an error in recovery process in last session. To enable data recovery, save this document with a different name.". I've not used any complex art and have not saved the file.

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7. Doesn't open cloud files

   Illustrator just couldn't open a file saved in the cloud.
   This issue only occurring when a file was double-clicked. When I single click on the file, it opens normally after installation.
   This problem has occurred after the update.

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8. Recovery Files Missing, Autorecovery enabled

   I had auto-recovery on before Illustrator crashed however when I restarted the program I received a prompt that said auto-recovery is now disabled. I tried to manually recover the files from the data recovery folder but there are no files in the folder even though it say the most recent update was when I last opened the missing files.

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9. Accessible title is ignored when opening or exporting an SVG

   When an SVG document with a <title> element is opened, the title appears to be silently dropped. I don't see it in the Document Title of the File Properties nor in any layer. Moreover, when a Document Title is provided in the File Properties no <title> element is created in the SVG export. This is a significant barrier to creating accessible content for a file type that is becoming ubiquitous on the web. Yes, a title can be entered separately in a text editor after export, but such a requirement unnecessarily adds significant fragility to the process of creating/editing accessible content.

   When an SVG document with a <title> element is opened, the title appears to be silently dropped. I don't see it in the Document Title of the File Properties nor in any layer. Moreover, when a Document Title is provided in the File Properties no <title> element is created in the SVG export. This is a significant barrier to creating accessible content for a file type that is becoming ubiquitous on the web. Yes, a title can be entered separately in a text editor after export, but such a requirement unnecessarily adds significant fragility to the process of creating/editing accessible… more

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10. Illustrator 24.2 not saving changes!!!!!

    Since the last update it already happened twice, and I am mad as ****!!!

    I just had another file that I worked one day before, and when I opened it now, the file has a lot of missing changes! Pretty much hours of work are gone! And I will have to do all over again! Luckily I had saved a copy as PDF to show to the client, so some graphics I could recover, but all the text elements I will have to redo!

    And the crazy thing is that I have the habit of saving changes pretty much every 5 min!

    I am saving the files locally, into external hard drives. I had the same problem with two different files, each one saved in a different had driver.

    If it is a bug, it is absurd and unacceptable!

    Since the last update it already happened twice, and I am mad as ****!!!

    I just had another file that I worked one day before, and when I opened it now, the file has a lot of missing changes! Pretty much hours of work are gone! And I will have to do all over again! Luckily I had saved a copy as PDF to show to the client, so some graphics I could recover, but all the text elements I will have to redo!

    And the crazy thing is that I have the habit of saving changes pretty much every… more

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11. Temp file string prepended to filename slug like "ai2483293123FileName.ai"

    When saving a PDF copy of a file with cropmarks to a network share a temporary string such as "ai157536670945_" is prepended to the filename in the page info/slug in the cropmark area.

    Ai 2020 24.01 Mac OS Catalina 10.15.1

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    Under Review  ·  Anjali responded

    Thanks for sharing the details.
    We are now able to reproduce the issue.
    The team will be looking into the problem.

    Thank you for the feedback.

12. The hinting not applied when export to JPG with anti-aliasing set to Hint in "Export for screen"

    When exporting a JPG using "Export for screen", the hint information applied in the anti-aliasing setting is not applied and the expected output cannot be obtained.

    environment / OSX10.13.6/Illustrator ver.24.0.0

    Step to reproduce.
    1. Files -> Export -> Export for screen
    2. Set the Format as "JPG 100" and click the Preferences icon.
    3. Choose "JPG100" and set the Antialias as "Hint".
    4. Click apply and export.

    Result : The Hint no applied.

    We need to get correct images like Illustrator ver.23.

    Workaround
    Use another functionality such as "Save for Web" or use Illustrator ver.23.

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Disabling 'Export in Background' in Preferences > File Handling helps to workaround the problem (until the actual fix). Make sure you enable 'Art Optimized (Supersampling)' as an anti-aliasing option in Export for Screens settings as well.

13. Google Backup and Sync (aka Google Drive) locks Illustrator files and saving fails unless I quit Backup and Sync.

    This happens intermittently but frequently. Google support assures me this is not caused by them, though I don't believe it. Still, is there anything that can be done from Adobe's side?

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14. "Save as PDF"/"View PDF after saving" checked/Acrobat DC error "file not found"

    "Save as PDF"/"View PDF after saving" checked/Acrobat DC error "file not found"
    10/4/2019 Illustrator CC update broke "Save as" PDF option of viewing the PDF after a save-as to PDF. Acrobat DC gives a"PDF not found" error, but displays the file in the "Recent" Home window.

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15. Image embed option in SVG options does not work

    Environment:
    OS: Windows 10 Home
    Illustrator Version 23.0.3 (64 bit)

    Recreating the bug:
    1. Create some Illustrator artwork with a linked image (.jpg, .png, etc).
    2. Export an SVG through File > Export > Export As...
    3. Select the Image > Embed option.

    The resulting SVG does not contain the image. This was an issue introduced with Illustrator 2019, the 2018 version worked fine. Right now I'm embedding the image into the AI file itself as a workaround and then exporting it using the same method since that embeds the image into the SVG, but it would be nice if I could keep the AI file lightweight by linking the image.

    Environment:
    OS: Windows 10 Home
    Illustrator Version 23.0.3 (64 bit)

    Recreating the bug:
    1. Create some Illustrator artwork with a linked image (.jpg, .png, etc).
    2. Export an SVG through File > Export > Export As...
    3. Select the Image > Embed option.

    The resulting SVG does not contain the image. This was an issue introduced with Illustrator 2019, the 2018 version worked fine. Right now I'm embedding the image into the AI file itself as a workaround and then exporting it using the same method since that embeds the image into the SVG, but it would be nice if… more

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16. cannot place image into Illustrator.

    Cannot place or drage image to illustrator.
    Sometimes only a rectangle with X in the middle appears, or just the selection pointer appears after I try to place (using the menu) or dragging an image to the Illustrator.
    I used different *.png, *.jpg files and I could not place image in the illustrator.
    Need help.
    I use Windows 10.

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17. Illustrator doesn't support 'vector-effect' in SVG import

    Illustrator doesn't support 'vector-effect' in SVG import.
    'vector-effect' has 3 values : non-scaling-stroke | none | inherit

    https://jsfiddle.net/api/mdn/
    Please open it any browser and you will see the perfect result (scaling) which is not supporting on any version of Illustrator.

    6 votes

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18. svg text

    Exporting SVG on Illustrator CC 2019 23.0.2 on MacOS 10.14.3 is giving inconsistent results in regards to text. I am trying to export a file as an SVG with Font option set to SVG. However, the SVG file exported has some texts converted to paths or outlines and some texts are preserved as texts, which is what is desired. We have also tried this under Illustrator CC 2019 23.0.1 on Windows 10 Home with same results. We have included a sample file for you to test.

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    Added to Backlog  ·  Dirk Schulze responded

    Hi Akshay,

    We were able to confirm the issue that you see. The issue indeed does not happen with Illustrator 2018 (22.1).

    We identified hyphenation as the potential culprit. To workaround the issue, either disable hyphenation in the Paragraph panel or make sure text does not get hyphenated.

    We are sorry that you experience the issue and are working on fixing the issue.

    The Adobe Illustrator Team

19. Can't save preview - error notice |

    after simply saving an illustration
    i get this error.
    It seems i get it across both my systems
    uninstalled and reinstalled illustrator (AiCC18)
    i still get it...
    seems to not affect the files them selves...(all seems well)
    Just seems to be a bit anoying...

    kai
    †

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    The issue seems to be file corruption, our support should be able to recover some of the information when you contact them. A file normally corrupts when the disk is not available during file wrote or when Illustrator crashes. We also do not support network drives which is prone to file corruption when writing large files.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

20. Cannot open multiple files

    1. Version 21.1.0 (windows)
    2. Selecting multiple files, right clicking to open all files
    3. Expected results that all files open the same way I have been opening files for years.
    4. Only one file opens and locks illustrator, need to close out program through task manager, restart computer and that sometimes fixes the issue. If not I have to uninstall and reinstall illustrator and that fixes the issue for a day or two.
    6 votes

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.