Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
962 results found
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Bug: Object Coordinates Not Aligning with Page
When trying to align two groups of objects, the coordinates in relation to the actual position on the page do not match the coordinates in the Y axis value box. (see attached images)
The top edge of the object is -108", the middle is 5.5" (actual is ~3.5") and the bottom edge is 119" on an 8.5x11" layout.
Details:
* It happens when the group of objects on the layer is selected
* Objects did not indicate any parts outside of it's rectangle selection area that would throw off the measurements (triple checked)
* A stripped down file where the…1 vote -
When maximizing Illustrator it extends beyond the screen borders.
I have a vertical dual monitor setup. At one time it was a horizontal setup, but that was in prior versions before version 22.0.1 64 Bit. Anytime I try to maximize on my 3840x2160 laptop monitor it will expand beyond the screen border. I have attached a screenshot. Only started happening since the last update. I have tried changing settings for my screens and within illustrator but it still doesn't seem to fix the issue. Can anyone help?
Thanks,
Aydia1 vote -
alt-drag initiate emergence of a strange text object
When I dragging an object with alt, a strange text appears.
1 voteMarking resolved based on user comment
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When clicked on file>export, the menus closes.
Operating System: MAC High Sierra
When clicking on export under FIle menu the menu closes, This is not expected as this might happen by mistake before the sub menu has opened.
This is also not consistent with photoshop file>export.
In photoshop when clicked on export menu under file, the menu will not get closed.1 vote -
Character Properties Disappears in "Draw Inside"
Can't access the Character Properties (like changing font/size/line height) while in "Draw Inside" mode. I have to create/edit text in my main layer and cut/paste it in the "Draw Inside" object.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator Team -
I can draw a selection square, and then right click for context menu, but AI doesn't manage to select anything.
I can draw a selection square, and then right click for context menu, but AI doesn't manage to select anything before the menu appears.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks
Anish Kumar
Illustrator Team -
Selecting multiple objects with different opacities incorrectly reports their opacities as 0%
AI CC 2018 - MacOS Sierra
When selecting multiple objects with two different opacities (say one square at 80% and another at 40%) it reports their value as 0%.1 vote -
Selecting list view does not change from grid view in "Start" screen.
v22.0.1
Selecting "list" view in the "start" window does not change the view. Have restarted numerous times. Not a big deal, but annoying when I need to see full file names (which are truncated in grid view).
1 voteThe issue no longer happens in the latest versions of Illustrator.
If it still happens for you — please comment back with details.
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Item on Selection Menu repeated in the dropdown list
I actually using the the spanish version and is there a repeated name for menu option "Object" and it seems to be useless.
1 voteNo longer happens in latest versions.
If you have a similar problem still, please comment back.
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Menu Issues
MacOS High Sierra 10.13.1
Illustrator 22.0.1When the Application Frame is disabled, the menu items are displayed incorrectly. The "View" menu is attached.
I have reset the preferences and the menus seemed to work fine, but when I disabled the application frame, they went crazy again.
Also discussed on Twitter with Customer Care. https://twitter.com/scottzirkel/status/928392054660530176
1 voteHi Scott,
Thanks for reporting the issue. Illustrator team appreciates this.
We are able to repro this issue at our end.
With Best Regards,
Raghuveer Singh -
1 vote
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Create New
I have Illustrator 2018. Whenever I click create new, I'm expecting to see the full range of canvas options, but instead it's cut off at web (instead of including Art & Illustration canvases etc.). Resizing the window still cuts it off, and sometimes it'll fit but there will be white space instead of filling the window.
1 votePlease get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
UI bug
illustrator CC 2018 (ver. 22.0.1(64bit) / windows 10 Falls creator
UI gets 'mangled', rendering it unusable, displays 'eating' each other or disappearing or not appearing, usually starts in 'control' area. Happens after various length of time, no special event triggering it.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Name layer pop up panel appears twice
On macOS 10.12.6, working with a Wacom. If you double-click on a layer to rename it and the panel pops up to rename, clicking OK doesn't get rid of the panel. It re-appears a second time.
1 votePlease accept my sincere apology for the inconvenience.
If you are still facing this issue, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
I can't paste into a new layer
I've updated to Illustrator version 22.0.0. I am working on a file where I need to replace a logo bug, so created a new layer. I've locked the original layer and then tried to paste the new bug onto the new layer (yes, it is selected), but I get the notice "You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all approriate layers?" So now I have to paste onto the original layer first, then move up to new layer. Is this a bug?
1 voteAs stated in the comment, if 'Paste Remembers Layers' option is turned off in Layers panel’s menu, this is an expected behavior — Illustrator tries to paste the art into a layer with the same name it was copied from, ignoring the selection in Layers.
If you disable it, Ai will respect the layer selected.
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unable to turn off this new touch type button in the character panel
unable to turn off this new touch type button in the character panel
1 voteHi Steve,
Sorry to hear that you are facing this issue. If you want to turn it off, you need to switch to some other tool. Or you can remove it from panel by the flyout menu.
If this doesn’t resolve your issue, then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here
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Asset Export Panel Empty
Unable to use "Asset Export" because the panel is empty. Help please.
1 voteI am closing the ticket due to lack of response.
Please get in touch support using any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
"New Document" window doesn't scale on Windows 10
On Windows 10, the "New Document" window (reachable from the "Get Started" window by pressing "Create new...", for example) doesn't scale according to the scaling set in Windows display settings.
Set to 250% (Windows recommendation), the window looks fine.
Set to smaller values, the content doesn't fit in the frame. See attachment (200%).1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Issue when typing in the font name field to find a font
v. 22.0.0
iMac 2017 on High SierraI use English and Greek keyboards on my Mac.
Very often I start typing in the Fonts field to find a specific font.
If the keyboard is set to Greek when I start typing, I delete anything I have typed, use the keyboard shortcut and start again.The bug is that the shortcut to switch keyboard language doesn't work while I am doing this.
I have to grab the mouse and go on the Mac's menu bar and do it there, then go back in illustrator and start typing again.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Pasting non-English text from Word
v. 22.0.0
iMac 2017 High SierraPasting some Russian or Chinese text from Word, in my case, and then trying to change the font, collapses the font samples popup menu so I am unable to do it.
I figured it was some formatting the text had from the word file because the same scenario but with unformatted text from TextEdit app, didn't trigger the bug.
Still it is very frustrating having to copy my texts to TextEdit first!
1 vote
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