974 results found

1. It does not change even if you enter a value on the Transform panel

   After entering X position, move to Y position with tab key and enter and enter value and value will not change even if enter key or tab key is pressed.

   Sometimes, this bug appears in Y position or Height.

   macOS High Sierra, Illustrator CC 2017, 2018 and macOS Mojave, Illustrator CC 2018

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2. 文字化け

   ver. 22.1, macOS 10.14 (Mojave)

   添付のスクリーンショットのように検索の部分の文字列が文字化けします。

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Illustrator version 22 is not supported on macOS 10.14 (Mojave).
   Please upgrade to version 23 to resolve the issue.

3. Missing functionality when using external displays

   When using multiple external displays, Illustrator New Document screen and Helpful Hints popups not displaying properly resulting in inability to see and select options necessary to create a new document or see all of the information in the popups and close the popups.

   I've called support twice without a resolution. Attempts to resolve have included updating both primary and secondary display drivers.

   Work around for creating new is to change Preferences to "Use legacy 'File New' interface", but this doesn't resolve the Helpful Hints popups which can't be closed as a result of this bug.

   My specific system configuration file is attached.

   When using multiple external displays, Illustrator New Document screen and Helpful Hints popups not displaying properly resulting in inability to see and select options necessary to create a new document or see all of the information in the popups and close the popups.

   I've called support twice without a resolution. Attempts to resolve have included updating both primary and secondary display drivers.

   Work around for creating new is to change Preferences to "Use legacy 'File New' interface", but this doesn't resolve the Helpful Hints popups which can't be closed as a result of this bug.

   My specific system configuration file… more

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4. Illustrator and taskbar auto-hide

   I use the auto-hide feature for my taskbar on my dual-monitor Windows machine (specs below), but for some reason in Illustrator ONLY, I have to click out of Illustrator to access my taskbar. This does not happen in Ps, Ae or Pr
   So, if I'm working in Illustrator I have my main panel on my left monitor and my panes on the right. I have to click on my desktop below my panes to access my taskbar. (see screen shot)

   Windows 7 Professional SP1
   Intel Xeon CPU E5-2650 v4 @ 2.20GHz
   32GB ram

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5. Illustrator files explorer window bug

   Hi,

   Please see attached screenshot. There is bug on your file explorer window. All recent files and cc files are floating EXTREMELY to the left. There is so much real-estate space on the right. There is also no horizontal scrollbar.

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6. Selecting options in panel dropdown menus always activates the item below the menu

   This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.
   
   EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu is overlaying a swatch in the swatches panel below. When I click on it, I momentarily see the 80% selection take effect, then immediately my gradient is changed to the swatch BELOW the selection menu.
   
   To be clear: this happens all the time with many menus on many panels. I am not accidentally double clicking my mouse. It happens 100% of the time, makingit impossible to use any of the dropdown menus. My only option is to view the possible optoins then actually type them into the box, OR, pull the panel away from other panels so nothing is below. This appears to be an issue with how the program is processing mouse clicks. It seems to read the click, activate the releavnt menu option, close the menu, then read the mouse click again. There is nothing that I, as a user, can do about it.

   This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.
   
   EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu… more

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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Illustrator File Loading Problem

   When opening a file Illustrator makes the program window really small then loads the entire file before giving the error message "Not enough room for the document to open" this is extraordinarily inefficient and very embarrassing when sitting with a client, especially seeing as though they are being charged for the time!

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8. Fit to selected art bug

   System, Mac high Sierra 10.13.4
   Adobe release 22.1

   The program is not making the first choice. If not, I try to choose again.

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9. variable

   Hello,

   I use an illustrator file with variables with 100 datasets.

   Problem: when switching through datasets via the small triangle buttons recently gives strange popup "the actual values are not captured and will be deleted when switching , continue?" - was not the case before!! i never had this message since 1 year and i nothing changed, apart from the content of the variables.

   When clicking button "ok" the next dataset is shown without problem. The problem is that i cannot make a batch processing any more, because this useless message needs to be clicked every time.

   I dont understand which "actual values" are meant and "not captured". The values are fixed and not changed??!?

   CC2018 22.1 64bit

   Hello,

   I use an illustrator file with variables with 100 datasets.

   Problem: when switching through datasets via the small triangle buttons recently gives strange popup "the actual values are not captured and will be deleted when switching , continue?" - was not the case before!! i never had this message since 1 year and i nothing changed, apart from the content of the variables.

   When clicking button "ok" the next dataset is shown without problem. The problem is that i cannot make a batch processing any more, because this useless message needs to be clicked every time.

   I dont understand… more

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   Request to Contact Support  ·  Anish Kumar responded

   Please accept my sincere apology for the inconvenience. Looks like the current values in the document that are linked to variable are updated and not captured in new data set. Try capturing new data set and then switch.
   If this doesn’t solve your problem,
   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . we will need someone to look into your machine to figure out what is going on here.

10. Adding Preset Brushes to Brushes CAN cause drop down menu to break

    I wanted to have all the brushes that come packed with Illustrator available to me at all times. I loaded the ones I wanted, selected and added the brushes. Once I did this the drop down menu crashes and will not come back, the top is lost and does not scroll up. This has effected all my documents until I closed down Illustrator. When I did this again it was fine.... any ideas?

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    Resolved (Comments Open)  ·  Anish Kumar responded

    Hi Benjamin,

    Once you load all the brushes that you need in brushes panel, Save it as library from the flyout and you can open this library everytime you want to use it.
    You can mark the library persistent, so that it opens on restarting the application.
    Hope this helps. If you still need help write to sharewithai@adobe.com with mention of this.

    Thanks
    Anish Kumar
    Illustrator Team

11. Using Tab to advance to next dialog box field only works occasionally

    Editing text in latest Illustrator (immediately after update)... can't tab between font-size and leading fields - I can get it to work momentarily by closing the box and trying again, but the big returns the next time I try to edit text.

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator QE

12. 4k scaling glitch

    When opening Ai on my pc with 4k resolution, a lot of the content on the menu page i off, and I can't resize them to see the rest.
    This is also current in the "new document" setup.
    Very irritating.

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13. Bug: Object Coordinates Not Aligning with Page

    When trying to align two groups of objects, the coordinates in relation to the actual position on the page do not match the coordinates in the Y axis value box. (see attached images)

    The top edge of the object is -108", the middle is 5.5" (actual is ~3.5") and the bottom edge is 119" on an 8.5x11" layout.

    Details:
    * It happens when the group of objects on the layer is selected
    * Objects did not indicate any parts outside of it's rectangle selection area that would throw off the measurements (triple checked)
    * A stripped down file where the same errors occur is attached.

    Illustrator Version: 22.0.1 64-bit Windows 10

    When trying to align two groups of objects, the coordinates in relation to the actual position on the page do not match the coordinates in the Y axis value box. (see attached images)

    The top edge of the object is -108", the middle is 5.5" (actual is ~3.5") and the bottom edge is 119" on an 8.5x11" layout.

    Details:
    * It happens when the group of objects on the layer is selected
    * Objects did not indicate any parts outside of it's rectangle selection area that would throw off the measurements (triple checked)
    * A stripped down file where the… more

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14. When maximizing Illustrator it extends beyond the screen borders.

    I have a vertical dual monitor setup. At one time it was a horizontal setup, but that was in prior versions before version 22.0.1 64 Bit. Anytime I try to maximize on my 3840x2160 laptop monitor it will expand beyond the screen border. I have attached a screenshot. Only started happening since the last update. I have tried changing settings for my screens and within illustrator but it still doesn't seem to fix the issue. Can anyone help?

    Thanks,
    Aydia

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15. Adobe Color Themes bug

    The "Open Color Themes Panel" button in Swatches opens a broken panel that cannot be resized to see it's web view. It can only be resized vertically. Seems like it went unchecked and shipped.

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16. alt-drag initiate emergence of a strange text object

    When I dragging an object with alt, a strange text appears.

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    Resolved (Comments Open)  ·  Anish Kumar responded

    Marking resolved based on user comment

17. Home Screen and New Document dialog are rendered glitchy, with partial duplicates of their content layered

    Upon opening the 2018 CC apps the welcome/launch and the New File screens have 2 layers attached and thus makes it hard to select the file or action that I want.

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18. When clicked on file>export, the menus closes.

    Operating System: MAC High Sierra

    When clicking on export under FIle menu the menu closes, This is not expected as this might happen by mistake before the sub menu has opened.

    This is also not consistent with photoshop file>export.
    In photoshop when clicked on export menu under file, the menu will not get closed.

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19. I can draw a selection square, and then right click for context menu, but AI doesn't manage to select anything.

    I can draw a selection square, and then right click for context menu, but AI doesn't manage to select anything before the menu appears.

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

20. Selecting multiple objects with different opacities incorrectly reports their opacities as 0%

    AI CC 2018 - MacOS Sierra
    When selecting multiple objects with two different opacities (say one square at 80% and another at 40%) it reports their value as 0%.

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