Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
989 results found
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Drop shadow bug on modal dialogs
Modal dialogs in Illustrator 22.0.1 (64-bit) on Windows are rendering incorrectly for me.
11 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Persistent Toolbar Rich Tooltips
Tooltips are particularly buggy when using more than one monitor, they tend to persist and keep animating whilst users are attempting to focus on what they are doing within the interface.
10 votesClaimed to be fixed in the latest 30.3 general release.
However, there was a new report about these showing up. Please update, check, read the comments, and if you experience something similar, upvote and comment.
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Open / Save As dialog windows open too small
Any time I want to open or save a file the window that opens is too small to see all the file names and it constantly defaults back to the small size. It needs to maintain the last size you dragged it to.
MacOS BIG SUR cc2020 and 2021
10 votes -
MacOS Big Sur rendering bug.
Hi!
I am an apple developer and I installed Big Sur beta (now on version 3) for work. I run into a problem with Illustrator that other people are not seeing. If I open one file everything is OK. When opening two or more files, I get a really nasty visual problem, with Illustror only. See file attached. Is anybody else having this problem, is there a way to fix it? I reinstalled Illustrator and it keeps happening.10 votesThis issue is resolved in Big Sur (macOS 11) public release
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Illustrator splash stays always on top
This really goes for any Adobe program but the programs always pop to the top of all of my windows which drives me crazy. I hate when I'm trying to multi-task only to have the Progress window pop up in the middle of my view. Or worse when the program Window itself jumps to the front. I use this software in a professional setting so I'm always working on something else when my files are loading. Please stop forcing the program and progress bars to the front of all open windows.
10 votes -
Zoom - Scroll Wheel
In Illustrator CC the program seems hardwired to not listen to the tablet settings about scroll wheel zoom or even touch pad zoom. There are lots of people online complaining about this and trying to find work arounds.
I suggest just creating a hard wired button like photoshop did to fix this issue.
This wasn't an issue with Illustrator CS4, so I'm not sure what changed.10 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Scroll wheel is very slow and unresponsive in Adobe Illustrator 30.0
Since updating to 30.0 today, the UI seems very slow, particularly when using the scroll wheel to navigate the canvas.
9 votesThis issue is fixed in Illustrator 30.7
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[Illustrator 2025, 29.0][Win11 Pro 23H2] No Recent Local Files in the Welcome Screen
Recent local files and their previews are completely gone from the welcome screen in Illustrator 2025, 29.0.
Changing the number of visible recent files, restarting the computer, disabling/enabling GPU acceleration and even doing a clean install of Illustrator didn't help.
9 votesAs stated in an update at forums, there is a solution.
A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.
If it persists, follow these steps:
1. Close all Adobe apps, including the Creative Cloud desktop app.
2. Navigate to the following folder location:
Mac: ~/Library/Caches/Adobe/CCX Welcome folder
Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\
3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.
4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.
Leave a comment if this resolves the issue or not.
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Pressing Tab to Show All Palettes focuses a random third-party extension’s input on Windows
Reported by Enisio:
I use the Tab key a lot to hide/show panels, to instantly clear the panel clutter on the screen.
Pressing Tab activates RANDOM extension.This is bad, because I work with shortcut keys: T is for writingS for Scale, R for rotation, etc.
When an extension gets focused, I can’t call the tool I need and type something in the extension panel instead.Same thing with all the extensions below. I think all extensions behave this way. Has anyone ever paid attention?
ScripshonTrees
Console Panel
Jsxlauncher
LAScripts
...Happens with Win 10 + AI 2024 — but…
9 votes -
Transform Pattern Tiles Checkbox in Settings resets after applying Transofm Effect in Appearance Panel
Hi there!
When you check "Transform Pattern Tiles" in Settings, and after that - edit or apply the Transform effect in the Appearance panel without checking "Transform Patterns" in the Transform Effect window (even if you are not editing a pattern fill), the "Transform Pattern Tiles" checkbox in Settings resets.You don't think about Patterns when you are editing not a pattern fill. So it's insanely inconvenient.
9 votes -
Swatches panel does not remember the size of chips when toggling List / Thumbnails view
When I choose to display Large Thumbnail View in Swatches panel’s flyout menu, I expect Ai to respect my size choice and remember it, when I use the two buttons in the panel itself to switch List / Thumbnails modes.
Instead, Illustrator forces it to Small (which can be OK, since I never chose the List to be large) and does not even remember my previous choice when I switch back (which is totally not OK).
See the GIF, please.
Love and honor user data. This is what we use the app for — to create data. This includes not…9 votes -
ファイル保存時のファイル名編集ポップアップで十字キーを使うとポップアップが落ちる
- MacOS Ventura 13.0／Adobe Illustrator 26.3.1
- Illustratorファイル保存時にファイル名変更欄でのカーソル移動および保存先フォルダを選択するため，十字キーを押した．
- 十字キーに従ってカーソルを移動させたり，フォルダを移動したりできる.
- どの十字キーを押しても，ポップアップ画面が落ちた．
- なし
9 votes -
Windows版27.3.1で現行版MS-IME利用時にCtrl+ホイール移動でフリーズ
Windows版27.3.1+MS-IMEが現行版（旧バージョンにしていない）の場合、Ctrl+マウスホイールによる横スクロールを実行するとフリーズします
- Windowsの設定で、日本語IMEの全般設定で「以前のバージョンのMicrosoft IMEを使う」をOFFの状態（デフォルト状態）
- 27.3.1で新規ファイルを作成する
- Ctrl+マウスホイールで横スクロールを繰り返す
この操作のみでフリーズし、一切の操作がきかなくなります。
「以前のバージョンのMicrosoft IMEを使う」をONにすることで回避はできますが、従来の27.2ではこの問題は起きていませんでした。
こちらについてはIllustratorフォーラムの投稿にて発覚しました。https://adobe.ly/3JmAvWA
https://adobe.ly/3Jna2rU9 votes製品版ビルド27.5にて、こちらのバグが対応されました。Creative Cloud Desktopより、アップデートをしてお使いください。
バグ報告のご協力、大変ありがとうございました🙏また、ご迷惑をおかけしまして申し訳ありませんでした🙇♂️
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Dialog box pop up warning when opening the application for IllustratorGc.jsx
Illustrator version:25.3 (updated today to run natively for M1)
Hardware Specifications:
MacBook Pro M1
OS: macOS Big Sur 11.4I updated my Illustrator today to run natively on M1 and have been facing this issue for a while.
I changed none of my preferences but randomly seem to be getting this warning pop-up that does not go away when clicking on 'Continue' or 'Cancel' - I tried reinstalling the app which didn't work at first, so I removed my preferences and tried again but that did not fix it. It seems the warning pop-ups just when I open the application…
9 votes -
Can't highlight values in fields
Since update today, cannot click and drag across the numbers in the dimension boxes (properties). Can only double click to highlight. It's bugged at best.
9 votesIs this still an issue in the latest builds?
Does it happen only in Properties or other panels affected as well? If it’s still bugged — please record a short video showing the way it behaves at your side.
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Graphic Styles Panel Crashes Illustrator (macOS Movaje)
Illustrator CC 2019 on macOS Mojave becomes unusable after loading the "Graphic Styles" panel. After the panel loads, there's a brief beach ball followed by the "Not enough memory to process the appearance" error message. The menus then become "greyed out" and the only way to proceed is to force quit illustrator and restart.
On the surface I can avoid loading the "Graphic Styles" panel, but there are other panels that I need to load that only load with the "Graphic Styles" panel attached to them.
I've deleted the AI preferences and uninstalled/reinstalled Illustrator and the result is the same.
9 votes -
Panels are mixed up and showing wrong content when docked
I have been having issues when I click between two tabs that I group together in the same panel it will essentially freeze and only show me one of the panels if I am clicking on another. So for example I have the layer and link tab in one panel. I am currently on the layers panel and when I click on the links tab to switch to that panel it continues to show me the layers panel when I am looking to see the links panel if that makes sense? The only way of fixing this is restarting the…
9 votes -
Workspace panels move on their own
While using the new Illustrator CC v.23, the workspace will randomly move around and cover up the artboard that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.
9 votesWe have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating
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Illustrator uses UI scaling for menus from main display in dual display setup
Windows 10, version 1803
Illustrator CC (22.1)I have a dual display setup. Display 1 is 109ppi (27", 2560x1440) set to 100% UI scale in Windows settings. Display 2 is 282ppi (15.6", 3840x2160) set to 225% UI scale in Windows settings.
Illustrator is set to 'scale to higher supported scale factor'
If Illustrator is placed on display 2, with display 1 set as the 'main' or primary display in windows settings, Most UI items within Illustrator display as expected but menus and some other items become unreadable, because Illustrator appears to take its UI scaling setting from the display set…
9 votes -
The interface doesn't appear
When I open Ai, the interface never load(1). If I pass the cursor over the top, that bottons appear(2). And, if I select a new color of interface appear the rest(3), but if I press "Ok", that disappears.
Intel Core i3-5005U CPU @ 2.00 GHz
4Gb ram
64bits system9 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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