Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
939 results found
-
Workspace panels move on their own
While using the new Illustrator CC v.23, the workspace will randomly move around and cover up the artboard that I am working on. I can simply click "reset workspace" and it's back to normal it is very frequently that the workspaces move around randomly. Please fix, Thanks.
9 votesWe have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating
-
The interface doesn't appear
When I open Ai, the interface never load(1). If I pass the cursor over the top, that bottons appear(2). And, if I select a new color of interface appear the rest(3), but if I press "Ok", that disappears.
Intel Core i3-5005U CPU @ 2.00 GHz
4Gb ram
64bits system9 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
[Illustrator 2025, 29.0][Win11 Pro 23H2] No Recent Local Files in the Welcome Screen
Recent local files and their previews are completely gone from the welcome screen in Illustrator 2025, 29.0.
Changing the number of visible recent files, restarting the computer, disabling/enabling GPU acceleration and even doing a clean install of Illustrator didn't help.
8 votesAs stated in an update at forums, there is a solution.
A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.
If it persists, follow these steps:
1. Close all Adobe apps, including the Creative Cloud desktop app.
2. Navigate to the following folder location:
Mac: ~/Library/Caches/Adobe/CCX Welcome folder
Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\
3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.
4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.
Leave a comment if this resolves the issue or not.
-
Hitting Escape while editing a field does not cancel the value but applies it
I don’t know why nobody reports this...
If I input something in a field and I want to abort and return to the previous value, I hit Escape.Sometimes the first Escape closes the suggestions dropdown (like in browsers), and only the second one restores the previous value.
A LOT of apps follow this rule except browsers:
Affinity Designer, Inkscape, CorelDRAW, Blender...
Non-design ones too: MS Office, Google Docs, various text editors... A LOT.Some apps keep the value entered, but don’t apply it, and put the old one back when an object get reselected — Xara does it.
Some…
8 votes -
レイヤー名に改行コードが入っている場合、MacとWindowsでレイヤーパネルの表記が異なる。
macOS Ventura 13.6.3、Windows10／11
Illustrator ver.28.2（以前のバージョンも同様の挙動）1.テキストエディタ等から改行を含むテキストをコピーする。
2.Illustratorに移り、新規ドキュメントを開きレイヤーパネルを選択する。
3.レイヤー 1を選択しレイヤー名をダブルクリックするかダイアログを表示してレイヤー名にテキストエディター等でコピーした改行を含むテキストをペーストする。
4.Macでは改行がZWNBSのように扱われ表示されます。Windowsでは改行として扱われ改行以後が折り返され上部だけがかすかに見えます。期待する結果
プラットフォームが違ってもレイヤー名の表示がおなじになる。実際の結果
MacとWindowsでレイヤー名の表示が異なる。これはレイヤー名に改行コードが入ってしまうという特殊なケースでの挙動の違いです。しかし、レイヤー名をテキストエディタ等からコピーしてきてペーストするというシナリオは考えられることです。プラットフォームの違いで表示が異なるのは問題です。
理想を言えば、レイヤー名に改行が混ざっていた場合は改行コード自体をドロップしてしまうのが良いように思います。Windowsの折り返して読めない部分が生じるのはダメです。8 votes -
Recent file history missing on app launch
Since updating to the latest version, on starting Illustrator I just get the "start a new file fast" section but no recent file history icons.
Once I've opened and then closed a file the app returns to the home screen and then my recent history is showing but the Start A New File Fast bit has gone.
Once I close illustrator down and re-open it the history disappears again :(
Using Illustrator v24 via a Creative Cloud Suite account on Windows 10. I've tried uninstalling, rebooting and re-installing. No change.
8 votes -
Workspaces can’t be switched, managed, or saved
NONE of my pallets/Windows opened into the application. When I try to switch to built-in or custom Workspaces, nothing changes. The Workspace STAYS selected as my previously-selected Workspace and none show up. If I manually go look at the Windows in the menu, none are open and I can MANUALLY open them and move them around... "Manage Workspaces" and "New Workspace" are disabled (Gray) and no matter what I do, I cannot change or override. I have quit/relaunched numerous times - same results.
8 votes -
Export for screens: in sRGB, embedding colorsync profile, compression for PNG
I see a difference in options between photoshop and illustrator. For Illustrator, it would make sense to export for screens and force a conversion to sRGB –even when your drawing is still in CMYK. I notice that Illustrator doesn't change colormode, while Photoshop does (when exporting, PS converts to the working RGB or sRGB if you make that choice).
Besides that, I think it is very important to add compression to PNG files. And why not embed colorsyncprofiles in PNG files? It's a benefit when profiles are embedded because webbrowsers will show the image as similar.8 votes -
STOP THE 'A New Version Of Illustrator Is Now Available' Pop Up annoying everyone...
How about you get rid of this annoying "A New Version Or Illustrator Is Now Available" pop up???
ITS REALLY ANNOYING!!!!!!!!!!!!!!
8 votes -
With multiple projects open, can only view one tab
In new AI2019, if I have multiple tabs open, only the tab originally opened is usable unless I open the other tabs in a new window.
8 votesHi Joel,
Thanks for reporting the issue. I tried reproducing this on my computer but couldn’t reach to your conclusion. Can you please share the steps and a screen shot if possible with us. Is this happening every time or in some specific scenario. Also please let me know on which OS are you working.
-
black screen problem
When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
Version 22.1, MacOS 10.13.3, MacBook Pro with external monitor as main screen.8 votesThanks for confirming that it is working fine in 23.0.3
I am closing the issue now. If you still face the issue please send am email to sharewithai@adobe.com and mention this thread and my name in the mail.Thanks
Anish Kumar
Illustrator Team -
Can't drag layers in layers palette
I suddenly cannot drag layers in the layers palette. I just need to place a layer on top of another, which I've been doing for over a decade. Please fix this now.
8 votes -
cannot merge layers
version 22.0.1 brand new download of illustator
The action cannot complete because a parameter is invalid.
(possibly a program error) ......... this is what i get when trying to merge layers.8 votes -
The menu does not respond well right after Illustrator launches
en_US
Immediately after starting Illustrator, the menu does not respond to clicks and only works once every two times. Also, the phenomenon occurs that opening a new document does not show up the first time. Focusing on another application and refocusing on Illustrator fixes the problem.
While investigating the cause, it seems to be triggered by the presence of an invalid plugin or its warning screen. Without it, it worked fine.
Steps to reproduce
- Put the invalid plugin into Illustrator's plugin folder
- Start Illustrator
- Click the File menu
Expected result
The File menu will open.
Actual result
Nothing happens. A…
7 votes -
ファイル保存時のファイル名編集ポップアップで十字キーを使うとポップアップが落ちる
- MacOS Ventura 13.0／Adobe Illustrator 26.3.1
- Illustratorファイル保存時にファイル名変更欄でのカーソル移動および保存先フォルダを選択するため，十字キーを押した．
- 十字キーに従ってカーソルを移動させたり，フォルダを移動したりできる.
- どの十字キーを押しても，ポップアップ画面が落ちた．
- なし
7 votes -
[M1 Mac Mini] Area outside artboard flickers when mouse is moving
This is a weird one, because everything works just fine when you first launch the software. However once your computer goes to sleep and log back in, the area outside the outboard within your file window flickers as you move your mouse around.
A workaround is to quit Illustrator and start it back up.
I'm running Adobe Illustrator 25.2 on my Mac Mini M1 with 8GB RAM and 512GB SSD.
7 votes -
After latest update, workspaces no longer work
Any time I launch Illustrator now, it completely clears the interface (no tools, control bar, nothing). Additionally, if I try to select a workspace, it does nothing.
I can bring the elements back in one-by-one, just like normal, but the Save Workspace is completely grayed out (I did have previously save workspaces).
Needless to say, this is extremely frustrating to have to spend minutes re-setting up the interface each time I want to use it.
7 votes -
New version of Illustrator Smart Guides do not work
Ever since the last update, and now also with the brand new version (as of 6/17/20), the Smart Guides have stopped working properly, almost non-existent.
7 votes -
Ctrl+Tab does not work when Caps Lock is on
When Caps Lock is on, the Ctrl+Tab shortcut for switching document windows does not work.
When Caps Lock is off, the Ctrl+Tab shortcut works normally.
I believe that this is not intentional behavior.
All the computers in my studio are experiencing this problem, resetting preferences does not help.Windows 10 64bit (this problem was also present on Windows 8.1 64bit and older versions of Illustrator)
Latest Illustrator version
Intel i7 processor
32 GB of RAM
NVIDIA GTX graphics card7 votes -
Menu Bars dont hold. keep disappearing
Hi,
This is relaly frustrating. The Menu bars (all of them) keep disappearing when I click on them. By disappearing, I mean as if someone is pressing escape key. I cant select anything in the drop down, or have to move my mouse super quickly before the menu disappears :(Also, the keyboard shortcuts don't work. please help!
7 votes
![pastedImage_0[1].png 14 KB](/assets/209600542/pastedImage_0%5B1%5D.png){kind=link}
- Don't see your idea?