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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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387 results found

  1. 'Scrap' appearing in preview mode

    See screen grabs; unwanted shapes appear along contours in filled shapes.
    I'm on MacOS10.14.6
    AI 25.0.1

    4 votes
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. アウトライン表示するとCPUプレビューになり重くなる

    アウトライン表示しなければサクサク動く。
    一度でもアウトライン表示するとCPUになり、重くなる。
    illsutratorを再起動しないとGPUに戻らない。

    スペック。

    Adobe Illustrator 2021 25.3.1
    Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz
    32.0 GB (31.9 GB 使用可能)
    OpenGL Version: 4.6.0 NVIDIA 471.41
    Renderer: NVIDIA GeForce RTX 2080 Ti/PCIe/SSE2

    4 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ver.26.1 へのアップデート後に同様の問題が発生するという報告が、以下の英語トピックにも寄せられていますので、追跡調査をいたします。

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-using-gpu-gets-greyed-out-permanently-with-ou

    よろしくお願いいたします。

    Illustrator チーム

  3. Long fake mirage curved path when zoomed in at maximum

    I used the Object > Expand on a stroke path I created
    When I zoom in to like 12750% or more, I see this long pen line that doesn't connect to the next anchor point, but when I zoom out it disappears like it was never there.
    It's nothing much, but it is annoying to keep seeing when I work.

    Windows 10
    25.3.1

    4 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. Artwork disappears when zoomed in

    Whenever I am zooming in (2400% +), my artwork disappears and the who canvas turns gray. If I mouse over my artwork, i'll see a very pixelated outline of my artwork. I've attached a screenshot of my issue. I've tried restarting my MBP, uninstalling and reinstalling AI. I've tried closing out AI and reopening– but nothing I am doing is fixing this issue. Please help, I need to continue working on client projects.

    4 votes
    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. GPU preview replaced by CPU permanently

    Mojave 10.14.6 / Ill version 25.2.1 / GPU Performance Activated / AMD Radeon Pro 570X
    The ai file opens in CPU preview and cannot return to GPU. Colours seem altered, very vivid. That happens to all files with linked images! I worked as ususal, can't remember if any update run.
    I have downgraded Illustrator to 25.2, & Photoshop to 22.2 and problem was not fixed.

    4 votes
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. AI loses GPU support when using rulers or accessing grouped elements

    Hello @ Adobe!
    Both of my macs (Big Sur, latest updates) show the same reproducible bug with Adobe Ai Version 25 (incl. 25.2): GPU support works just fine when I open a new document and start from scratch. Turning on Rulers or accessing grouped elements by double click instantly turns off GPU support wich I cannot turn back on. After that Ai responds slowly and overall it’s no pleasure to work with. To fix this I need to make sure that in a document all rulers and guides are switched off/deleted. With these measures I can reopen the document and…

    4 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. New Illustrator 2020 laggy and slow on the simplest of tasks

    Illustrator 2020 is really laggy and slow, only when completing simple tasks like colour picking, moving art-boards, selecting different objects, or even just wanting to zoom in or out.

    4 votes
    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Under Review  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    General slowness on using Illustrator on Mac is one of the major issues reported in this thread. Illustrator team made significant progress in replacing Illustrator’s GPU rendering engine from OpenGL to macOS Native Metal Rendering Engine – https://developer.apple.com/metal/.
    We have observed common operations like Zoom, Pan, and rendering operations are now smoother in cases where it was sluggish as reported in this thread. We urge Mac users to try the Illustrator Beta build with Metal support and share your feedback.
    Please note, this may not address other performance issues reported in this thread not related to rendering like File Save, Export, or slowness in any particular feature.

    This build is available in Illustrator Prerelease Download Section – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713

  8. multi-GPU setups cause Illustrator to glitch out and become unresponsive

    I've got a two-GPU computer. If I'm using GPU preview mode, after working for a while (around 20-30 mins or more), the entire Illustrator UI will glitch out and become very artifact-y and unresponsive, and I can no longer work on the files I've got open, necessitating a restart of the app.

    This started happening right after I upgraded from one GPU to two, about a year ago. It happens only in GPU preview mode, not CPU. I've tried updating GPU drivers, updating Illustrator itself--nothing fixes the problem. I've seen other people online with multi-GPU setups say the same thing…

    4 votes
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  9. GPU performance

    GPU performance in iMac 27" 5k with AMD Radeon R9 M380 2 GB
    turns colors to a pale tone.

    Using CPU preview turns back the vivid colors but it slows down the performance.

    Any clue how to fix this?

    I'm using the latest update of Mojave and Illustrator v. 23.0.1

    4 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Illustrator Crashes on external monitor

    When I try to create a new page or open a file on my external monitor illustrator crashes. im using windows 10 latest version and latest illustrator.

    4 votes
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  11. 2019 AI GPU Preview Is Worse Than Before and Buggy

    2019 AI GPU Preview Is Worse Than Before and Buggy

    4 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  12. 線を細く設定した際の表示バグ

    線の太さを0.001pxなどに設定した場合、設定は出来ているのに実際の線の表示位置と、選択できる線実体の位置にズレが生じます。
    表示限界かとは思いますが、表示できないなら設定も出来なくすべきかと思います。

    3 votes
    Under Review  ·  10 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. Panning with hand tool is not fluid

    Using hand tool and moving through the file is not fluid!! Version 28.6

    3 votes
    10 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,


    Thank you for reporting the issue. However, we are unable to reproduce it on our end. To help us investigate further, could you kindly provide the following:

    1. The AI file where the issue occurs.
    2. A short screen recording demonstrating the problem.


    This will enable us to analyze and address the issue more effectively.


    Warm regards,

    Aishwarya G Gadodia

    Illustrator Team

  14. Objects aligned with edge of artboard render as if overlapping

    When aligning an object against the edge of an artboard, the program will render it as if overlapping the edge by a tiny amount, depending on zoom.

    Extremely disruptive when when working, compounded by the snapping being unreliable (as per separate bug report).

    3 votes
    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. flickering zoom in / zoom out

    Illustrator is making heavy flickering while zoom in/zoom out. I have 4090GPU but performance is terrible.

    3 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  16. Certain shapes make illustrator change from GPU to CPU. Can't change back until a fresh reinstall.

    I created this glass effect on my laptop and exported it to drive to download onto my PC. It opens normally with GPU preview but it switches to CPU if I zoom into my work. After some experimenting I found out it's only because of my shapes that create the glass effect. It affects both my laptop and PC. Laptop uses 1660 Max Q, not intergrated graphics.

    It also affects other files (not consistent), that I open at the same time. Other files that are affected can't be changed back to GPU preview despite reopening the files individually. PC restart…

    3 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  17. When working with hi-res Black and White Bitmaps Illustrator goes to CPU preview disabling GPU Animated / Scrubby Zoom.

    When using hi-res BW bitmaps, 'Scrubby Zoom' or 'Animated Zoom' disables itself even if it's enabled in preferences. This happens after roughly 1 or 2 seconds after opening a file with this kind of images. The window goes from CMYK/Preview mode to CMYK/CPU mode as if it was in Separations Preview or CPU preview, even though it wasn't set to either of those. View>View Using GPU becomes grayed out so I can't go back.

    This bug is happening on a file with 2 1200dpi bitmap 5"x5" (embedded and/or linked), each under 1MB in size, making the Illustrator file 3MB total,…

    3 votes
    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  18. GPU visual bugs on Mac

    • Vector outlines never line up with the actual shapes when zoomed in
    • In outline mode, zooming in causing the outlines to flicker and disappear
    • Infrequent jagged vector bug

    iMac Pro 2017
    macOS Monterey 12.4
    3.2 GHz 8-Core Intel Xeon W
    32 GB ram
    Radeon Pro Vega 56 8GB

    3 votes
    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  19. Swatch & Tool Names don't appear when I pause/hover the cursor over them.

    MacOs Monterey 12.0.1
    Adobe Illustrator 26.2.1

    When you hover over a swatch or tool & leave the cursor there for a second, the name of the swatch/tool always showed along with keyboard shortcuts for many of the tools.

    I was searching the Pantone colors & two colors came up. Rather than just one quick step, I had to do several.

    What should happen:
    I hover the cursor over the colors for a second to see which was which. Then I pick the one I was looking for.

    What happens now:
    I hover the cursor over the colors & nothing shows…

    3 votes
    8 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  20. My GPU (AMD Radeon RX 6600M) is not recognized by the latest version of Illustrator, although it is detected and utilized by Photoshop...

    My GPU (AMD Radeon RX 6600M) is not recognized by the latest version of Illustrator (26.0.3), although it is detected and utilized by Photoshop...
    Anyone knows where the problem may come from and how to solve the issue?
    Cheers

    3 votes
    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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