7718 results found

1. Incorrect handling of mouse clicks on the Home Screen

   On the Home Screen (Preferences > General > Show the Home Screen When No Documents Are Open) the tiles representing the recent documents handle mouse clicks incorrectly.

   Currently, to register a MOUSE CLICK event and open the clicked document, the position of the mouse cursor during the MOUSE DOWN event and the subsequent MOUSE UP event must be exactly the same.

   Normally, to register a click it's enough that both DOWN and UP events occur within the same active area. It means that the mouse cursor can move while the mouse button is down (between the DOWN and UP events), and the click will still be registered.

   For example, this is correct for the same Home Screen, if you try to click on one of the Presets buttons.

   This is a minor issue if one uses a mouse. But many graphic designers use graphic tablets. And with a graphic tablet it's very difficult to perform such a click. Meaning that for a significant part of the Illustrator's user base the recent documents section is very inaccessible.

   On the Home Screen (Preferences > General > Show the Home Screen When No Documents Are Open) the tiles representing the recent documents handle mouse clicks incorrectly.

   Currently, to register a MOUSE CLICK event and open the clicked document, the position of the mouse cursor during the MOUSE DOWN event and the subsequent MOUSE UP event must be exactly the same.

   Normally, to register a click it's enough that both DOWN and UP events occur within the same active area. It means that the mouse cursor can move while the mouse button is down (between the DOWN and UP events),… more

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. プレビューを終了できません。指定した処理を実行できませんでした。

   プレビューができない。

   ショートカットキーでグループ解除を繰り返し行っているとアートボード以外がすべて黒塗り状態になりAi操作不可能、反応なしに（Windowsキーからweb等は開けPCは正常に動く）。PC再起動でファイルは開けたがプレビューが出来ない状態（線画）CPUアウトラインになる。PC再起動とAi再インストールを繰り返し行う。
   表示操作　ショートカット操作でプレビューを行うにもプレビューを終了できません。指定した処理を実行できませんでした。と出て改善しない。

   OS: Windows11 Pro　Intel 1265h　RAM32G
   アプリのバージョン再インストール前: Illustrator CC 2023 ver.28

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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3. Text to Vector prompt doesn't work

   When I write a prompt and hit 'generate', the bar loads as normal but then produces an error message saying, "Something went wrong, try again".
   This also doesn't work for the sample prompts provided by the program.

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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4. Error al procesar la apariencia de objeto al momento de aplicar el efecto 3D

   Al momento de aplicar el efecto 3D a un objeto, me aparece "error al procesar la apariencia de objeto". Ya intenté volver a instalar Illustrator y otras sugerencias, pero el error persiste. Aclaro que antes si me funcionaba, y de un momento a otro dejó de hacerlo.

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   0 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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5. The "Placement options" in the document have been replaced with the computer's final settings

   I placed an 'img-1.ai' picture in Document-A with the placement option set to Bounding Box.
   After saving and closing it, I created a new document, Document-B.
   In Document-B, I placed the 'img-2.ai' picture with the placement option set to Bleed.
   After saving and closing Document-B, I reopened Document-A.
   The placement option for 'img-1.ai' had changed to Bleed.

   Why does the placement option not follow the document but instead follows the last-used setting?
   If I send the document to the client, they will see the incorrect layout.

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   0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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6. Previewing Mid-High Complexity files incredible Sluggish - Losing time and money

   So this has become tottally unnaceptable adobe.
   For the price we pay monthly, it's unnaceptable that the engine used for rendering is so primitive in comparison with one used on other (more cheaper) software such as Affinity Designer.

   This should be one of the features you should be focusing more.

   In this thread i mentioned that since some versions of ILLUSTRATOR, the same designs i had years ago, started working more and more sluggish when previewing. And no matter the HW upgrades, it's the same. (i prefer how i worked on these 3-4 years ago)
   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45650629-illustrator-crash-and-spikes-gpu-3080ti-requesti

   The most intriguing stuff:
   1. Clipping, panning, zooming, unearthly slow on files with complexity more than medium.
   2. On GPU Preview - Illustrator is not using all the system resources in a balanced way (Nor CPU nor GPU) > It's only flooding the RAM (i've got 64) and when stuffing an artwork under multiple clipping paths, the RAM exponetially get's occupied, even though i CTRL+C just once. > The only solution to step back the RAM occupation is (funny) switching to CPU Preview
   3. RAM Overkill (as stated above) > ending abruptly with Illustrator Crash.

   The PC build is more than decent (12900K, 64 DDR4 of Ram G.Skill, 3080Ti, 980 SSD's)

   Problem is present most of the time but it is exponential with the complexity and size of the file.
   On the complex file i show in the videos, you can see how sluggish illustrator is, and how much latency it has, versus Affinity Designer 2 which has some sort of different interpretation when zooming and panning.
   This is a 600 Mb file with indeed a lot of data inside.

   So this has become tottally unnaceptable adobe.
   For the price we pay monthly, it's unnaceptable that the engine used for rendering is so primitive in comparison with one used on other (more cheaper) software such as Affinity Designer.

   This should be one of the features you should be focusing more.

   In this thread i mentioned that since some versions of ILLUSTRATOR, the same designs i had years ago, started working more and more sluggish when previewing. And no matter the HW upgrades, it's the same. (i prefer how i worked on these 3-4 years ago)
   https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45650629-illustrator-crash-and-spikes-gpu-3080ti-requesti

   The most intriguing stuff:… more

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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7. GPU performance issues on Mac mini with second display attached

   I am having problems with GPU performance on my Mac mini (Apple M2, 16GB) with two displays attached.

   For example, when I move an object by using the arrow keys in quick succession, the artwork often does not refresh correctly. If I wait a while (sometimes about half a second) or press any key (e.g. the space bar), the artwork will update.

   Disconnecting the second display, resolves the problem. Also using the CPU to preview solves it.

   After further investigation, I found that it was not just the second monitor that was causing the Illustrator preview to stutter: I am using the same space for both monitors (see “Displays have separate Spaces” https://support.apple.com/en-us/guide/mac-help/mh14112/mac) – if I change this in the system preferences to use different spaces, the problem disappears.

   I am having problems with GPU performance on my Mac mini (Apple M2, 16GB) with two displays attached.

   For example, when I move an object by using the arrow keys in quick succession, the artwork often does not refresh correctly. If I wait a while (sometimes about half a second) or press any key (e.g. the space bar), the artwork will update.

   Disconnecting the second display, resolves the problem. Also using the CPU to preview solves it.

   After further investigation, I found that it was not just the second monitor that was causing the Illustrator preview to stutter: I am… more

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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8. Delay and Unresponsiveness in Help Search Function

   OS: macOS Sonoma 14.1 - Adobe Illustrator 28.0

   I am experiencing a persistent issue with the Help drop-down menu in Adobe Illustrator. Whenever I attempt to use the search function within this menu, the program becomes unresponsive for a prolonged period. This issue occurs consistently on the initial use of the search feature during a session.

   To Reproduce: Open Adobe Illustrator, click on the 'Help' drop-down menu, type any query into the search bar.

   Expected Result: The search function should respond promptly, displaying results as the query is typed.

   Actual Result: Upon entering the first character in the search bar, the entire Illustrator application becomes unresponsive for an extended period. After this pause, the program displays results. Subsequent uses of the search function within the same session are issue-free.

   The issue occurs on the first use of the search function in every new session of Adobe Illustrator.

   As far as I can tell, this problem is exclusive to Adobe Illustrator and does not occur in other Adobe Creative Cloud applications.

   The issue persists even after restarting the application and the system, resetting preferences, and uninstalling and reinstalling the program.

   OS: macOS Sonoma 14.1 - Adobe Illustrator 28.0

   I am experiencing a persistent issue with the Help drop-down menu in Adobe Illustrator. Whenever I attempt to use the search function within this menu, the program becomes unresponsive for a prolonged period. This issue occurs consistently on the initial use of the search feature during a session.

   To Reproduce: Open Adobe Illustrator, click on the 'Help' drop-down menu, type any query into the search bar.

   Expected Result: The search function should respond promptly, displaying results as the query is typed.

   Actual Result: Upon entering the first character in the search bar,… more

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   1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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9. Can not "Save As" in Adobe Illustrator

   I'm using macOS Sonoma 14.1 on a iMac 27-inch monitor.
   After I upgraded to Sonoma I can not "Save As" any illustrator files in Illustrator 2023 or 2024. I can only save as if I open a previous file that I have saved on my hard drive before upgrading. I have made sure that I have "read/write" privileges but still no luck on saving new file unless I save it to iCloud. Has anyone had the same problem. I have researched on the web and have seen that this problem has been discussed for many years but this is the first time I have experienced this. I can not figure out if this is a app problem or a system problem because this problem never happened until I upgraded to Sonoma. Any advise is welcomed.

   I'm using macOS Sonoma 14.1 on a iMac 27-inch monitor.
   After I upgraded to Sonoma I can not "Save As" any illustrator files in Illustrator 2023 or 2024. I can only save as if I open a previous file that I have saved on my hard drive before upgrading. I have made sure that I have "read/write" privileges but still no luck on saving new file unless I save it to iCloud. Has anyone had the same problem. I have researched on the web and have seen that this problem has been discussed for many years but this is the… more

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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10. Registration point and boundaries of a certain symbol jump when a document is opened

    1. Open the attached document (and review the steps from the GIF)
    2. Notice the second symbol's boundaries are giant (although the registration point is displayed within the artboard), and the Symbols panel seemingly shows nothing in its thumb
    3. Double click the second symbol to edit it
    4. The symbol opens and jumps into the middle of its giant boundaries, and the registration point moves as well
    5. Exit the mode
    6. The symbol is now displayed in its intended place, has normal boundaries, has the registration point in the same place, has a normal thumb...
    7. ...but if you make other changes in a doc, save and reopen it — you’d get the the same exact problem as before.

    The appearance of the document is broken, and exporting it give wrong results. This is a very dangerous problem and leads to errors and money loss.

    1. Open the attached document (and review the steps from the GIF)
    2. Notice the second symbol's boundaries are giant (although the registration point is displayed within the artboard), and the Symbols panel seemingly shows nothing in its thumb
    3. Double click the second symbol to edit it
    4. The symbol opens and jumps into the middle of its giant boundaries, and the registration point moves as well
    5. Exit the mode
    6. The symbol is now displayed in its intended place, has normal boundaries, has the registration point in the same place, has a normal thumb...
    7. ...but if you make other changes in a doc,… more

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    0 comments  ·  Symbols  ·  Delete…  ·  Admin →
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11. File Folder Permanent Deletion Bug

    I was opening up a file, and right clicked on a folder to rename it. My finger slipped, and I clicked "move to trash" which is right next to "rename"

    The folder disappeared.

    Ctrl Z did not restore it

    IT WAS NOT IN THE TRASH.

    It was GONE.

    Please investigate why files/folders are PERMANENTLY DELETED if you attempt to rename them in the open file menu and slip and hit 'move to trash' by simple mistake, or at least give a warning about PERMANENT DELETION. I am very upset to have lost a couple hours' work this way.

    Edit: The file location was not on my computer but on a network. I would a >least< expect a confirmation of permanent deletion since MacOS gives a warning when attempting to 'move to trash' a similar folder in the Finder.

    I was opening up a file, and right clicked on a folder to rename it. My finger slipped, and I clicked "move to trash" which is right next to "rename"

    The folder disappeared.

    Ctrl Z did not restore it

    IT WAS NOT IN THE TRASH.

    It was GONE.

    Please investigate why files/folders are PERMANENTLY DELETED if you attempt to rename them in the open file menu and slip and hit 'move to trash' by simple mistake, or at least give a warning about PERMANENT DELETION. I am very upset to have lost a couple hours' work this way.

    Edit: The… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Hitting Alt Makes Cursor Look/Feel Laggy and Slow

    This has been going on for MANY years/versions of Illustrator and I've seen many posts here about the issue but it's yet to be resolved or have any work arounds.

    All you have to do to replicate the bug is to hit alt (don't even need to hold it) and assuming you're on a high refresh rate monitor you will instantly feel input lag and see the cursor moving at what appears to be 30fps or less, until you left click with mouse, then it will go back to normal. When you hit ALT there should be no difference in the rendering of the mouse cursor. It should feel and look just as smooth as before you hit ALT.

    While this isn't a program breaking bug it's still annoying nonetheless. When you're used to moving the mouse at a certain speed and you hit alt to duplicate or whatever you want to do the mouse instantly feels off/slow and it really breaks down the smoothness of the program to me since ALT is a very critical hotkey.

    Please work on fixing this next update.

    This happens on newest version 28 and has happened on every version of illustrator as far back as I can remember over 8 years. Win 11 64 bit fully updated but again happened on Win 10 64 bit also. This is NOT an operating system specific issue. This is a bug within the Adobe Illustrator engine.

    This has been going on for MANY years/versions of Illustrator and I've seen many posts here about the issue but it's yet to be resolved or have any work arounds.

    All you have to do to replicate the bug is to hit alt (don't even need to hold it) and assuming you're on a high refresh rate monitor you will instantly feel input lag and see the cursor moving at what appears to be 30fps or less, until you left click with mouse, then it will go back to normal. When you hit ALT there should be no difference in… more

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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13. Magic Wand tool selects things it shouldn't

    In the video below, I have four shapes: two black squares with a transparent stroke (i.e., no stroke), a black square with a gold stroke, and a red square with a gold stroke. The tolerance level in the Magic Wand palette is set to zero for both strokes and fills.

    If "Fill Color" only is checked, and you click on a plain black square with the Magic Wand tool, both plain black squares and the black square with the gold fill are selected as expected.

    If "Stroke Color" only is checked, and you click on a plain black square, both plain black squares are selected as expected. If you click on one of the other squares that have a gold stroke, then both squares with gold strokes are selected as expected.

    But if "Fill Color" and "Stroke Color" are both checked, then clicking on a plain black square selects both plain black squares as well as the black square with the gold stroke. This is wrong; the gold stroked square should not have been selected.

    https://youtu.be/Fmg2h5qUXbQ

    I'm using Illustrator 28.0 on macOS 13.5.2.

    In the video below, I have four shapes: two black squares with a transparent stroke (i.e., no stroke), a black square with a gold stroke, and a red square with a gold stroke. The tolerance level in the Magic Wand palette is set to zero for both strokes and fills.

    If "Fill Color" only is checked, and you click on a plain black square with the Magic Wand tool, both plain black squares and the black square with the gold fill are selected as expected.

    If "Stroke Color" only is checked, and you click on a plain black square, both… more

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    3 comments  ·  Tools  ·  Delete…  ·  Admin →
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14. Libraries panel and Properties panel disappear

    When I click on either the property or library panels they disappear. I have to go up to the view menu option to retrieve them again.

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    1 comment  ·  Properties Panel  ·  Delete…  ·  Admin →
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15. Corrupted Mac screenshot exports when using Export for Screens

    When exporting multiple artboards that feature Mac screenshots via Illustrator > File > Export for Screens, the exported screenshot data looks corrupted / distorted. However, using File > Save for Web (legacy) results in a clear export.

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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16. Demension Font size

    when i using the demension tool, the size of the number to small and then me change the size of demension number and it only work on one, so when i click orther demension number the number of font size has changed but the demension number is not

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    2 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue seems to be resolved in the latest builds.

    Please verify or refute it and comment back.

17. Text to vector jaggedy jagg

    So, I've been messing with text to vector, and tried implementing it to my workflow.
    When Illustrating sometimes am in need of an assets that create a look, so I tried prompting glasses and 9/10 am getting results that are to jaggy and not usable.. I ended drawing them at the end.
    I tried pushing slider to more/less details and did not got expected results

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    2 comments  ·  Other...  ·  Delete…  ·  Admin →
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18. Make it possible again to move Text by its Anchor Point

    When Text is baseline shifted, it is no longer possible to move the Text Object by grabbing its Anchor Point, unfortunately.

    Please repair that.

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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19. Changing text case switches hyphenation on ( from off )

    Switching the text case from one case to another turns hyphenation on if it was previously set to off.

    I believe this is a new bug in v 27.9. ( today's date is Oct 5 ,2023 for the record )

    This is especially bad becuase users have been asking for hyphenation to be OFF by default. Asking for years and years. 5+ years I think.

    2 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Faulty upscaling of 3D object

    1. Windows 11 latest stable release
    2. Illustrator 29.9 (Desktop)
    3. I applied the 3D effect » Extrude & Bevel to my logo design then upscaled it to maximum size as I need exported large raster png of the logo design, but when I upscaled it it just couldn't handle the size as you can see in the attached screenshot below.
    4. To be able scale the 3D graphics without any limitations, damaged graphics

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