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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7799 results found

  1. Properties Panel won't stay open

    When I have the navigator and the properties panel on the right side on top of each other, the properties panel will close if I expand the navigator and vice versa. This has not been a problem in other versions.

    2 votes
    0 comments  ·  Properties Panel  ·  Admin →
    How important is this to you?

  2. Saving dialogue box is persistent above all other apps and windows (mac)

    I think the Illustrator save dialogue box that persists above all other windows on my mac, should not stay above all apps and windows - should stay top of stack within the illustrator environment only

    2 votes
    0 comments  ·  User Interface  ·  Admin →
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  3. svg import - Support of class assignments at group level

    AI 23.0.3 on Win 10
    We tried to open a svg created with another tool in AI but there are always display problems. So we compared svg code created in both tools of a filled rectangle and a line.
    AI ignores the settings of the svg because of NO support of class on group level (g class). CSS is also not always read well.

    Is there a possibility to fix this problem?

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  4. Recolor Artwork stops working if more than one document is open

    If I have two documents open, I am unable to use Recolor Artwork under Color Guide. It just stops working. Nothing happens when I pull the sliders, click to randomly change the color order or click on color groups. It's broken.

    Everything turns back to normal when I close the other document.

    2 votes
    1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  5. Type objects duplicated on top and converted to outlines

    Sometimes when opening up a file, type objects are copied and placed exactly above the original type object, and converted to outlines. There are sometimes anywhere from 1 to 3 duplicated objects. It usually affects every type object in the document. The same issue has been affecting my colleagues' computers, and we often work off of the same documents and share them with each other.

    We all have 15" MacBook Pros, using either Illustrator version 2018 or 2019, on Mojave.

    2 votes
    1 comment  ·  Type, Fonts, Text  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Does this problem happen with the latest Illustrator build?

    If it does — please provide additional information:

    1. What is the format of the document used, .ai or .pdf?

    2. Does it happen with all the the type objects in a document, or only for some specific fonts, or point / area type only?

    3. Do these have any effects or custom appearance applied?

    If you have a chance to create a test file with this issue reproducible — please share it in the comments.

  6. User guide local (russian) correction

    User guide local (russian) correction. Make legend and transcription both cyrillic or both latin.

    Right:
    https://helpx.adobe.com/illustrator/using/data-driven-graphics-templates-variables.html#Accessthedatamergefunctionality

    Not right:
    https://helpx.adobe.com/ru/illustrator/using/data-driven-graphics-templates-variables.html#%D0%94%D0%BE%D1%81%D1%82%D1%83%D0%BF%D0%BA%D1%84%D1%83%D0%BD%D0%BA%D1%86%D0%B8%D0%B8%D0%BE%D0%B1%D1%8A%D0%B5%D0%B4%D0%B8%D0%BD%D0%B5%D0%BD%D0%B8%D1%8F%D0%B4%D0%B0%D0%BD%D0%BD%D1%8B%D1%85

    2 votes
    1 comment  ·  Other...  ·  Admin →
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  7. Svg export

    Hi! I met with you at CreativePro conference in Seattle. I would like to see more control when exporting svg from Illustrator. More specifically, the ability to remove the title tag when exporting. If not, that's ok, the svgomg site cleans up svg code well. Thank you!

    2 votes
    4 comments  ·  File Save, Import and Export  ·  Admin →
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  8. Cannot double click to open an AI document, or open a smart object from Photoshop

    If Illustrator is closed, I can double-click on a file name, or a smart object in photoshop, and the file will open in Illustrator. If Illustrator is open this is not possible. My workaround has been to open the file from within Illustrator (tedious, but doable). However, there is no workaround to open a photoshop smart object. So I literally have to close Illustrator each and every time I want to open and edit a smart object. At first I thought this had to do with having objects on the clipboard, but even after clearing the clipboard this is still…

    2 votes
    0 comments  ·  Documents and Artboards  ·  Admin →
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  9. Why can't you use negative numbers in Move transform panel?

    This is such a bizarre bug. Sometimes the panel will come in with negative numbers already in there (based on a previous move by hand in the program?) But make any adjustment and the number turns positive. I can work around it using reflect tool but it shouldn't require such an extra work around.

    2 votes
    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Admin →
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  10. How about not releasing Illustrator chock full of bugs?

    I'd like to choose a category, but it's multiple at this point. The main ones...

    • Bounding box randomly disappears. I turn it on. It randomly turns off.
    • I select text and go to change factors and the changes affect other text that's not even selected.
    • Photoshop completely changed the sizing to no longer require shift to preserve aspect ratio, which is unnecessary and fixing the things not broken, but if you're gonna do it in one app, do it in all. Kinda ridiculous to jump between programs and not have same functionality.
    • If I go from dual monitors to single,…
    2 votes
    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

  11. flickering black rectangle

    when I move the cursor a black rectangle appears flickering alongside it. Its very confusing and off-putting. this happens with most but not all tools.
    Is this something simple that i don't know about or is this something wrong? I have tried closing Illustrator and re-opening but it is still happening. not noticed it before.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  12. Document window opens as narrow strip, will not expand to full width

    Every document. Every time.

    Multiple documents stack inside this narrow window.
    Documents set to open in tabs.
    Same regardless if Illustrator is opened first or opens with document.
    Documents on external drives and local machine.

    Illustrator 23.0.4
    2016 MacBook Pro 15-inch 16 GB RAM
    Mid-2015 MacBook Pro Retina 15-inch 16 GB RAM
    MacOS Mojave (current)
    Mac Illustrator CC 2019 (current)
    Application Frame turned off. (with frame turned on things work differently... fine)
    Both built in display and 32-inch 4k.

    Only started this when I upgraded to CC 2019.

    Clicking here expands the window too it's original, correct size.

    Reset preferences.…

    2 votes
    21 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  13. Illustrator not selecting color from CC color library

    I am using MacOS Mojave 10.14.15 and recently updated illustrator to 23.0.4.
    I've noticed that I unable to change my foreground/background color from selecting from my CC color library panel.

    2 votes
    0 comments  ·  Colors, Swatches, Patterns  ·  Admin →
    How important is this to you?

  14. Illustrator CC 2019 (v23.0.3) will not open files and immediately crashes when trying to do so.

    I've been trying to work on both .ai and .eps files in Illustrator but it won't open them. It just crashes immediately when trying to do so. Is this a common occurrence with this version? Is there a new update coming soon?

    This is an issue that is hindering work severely. I would appreciate anyone's insight on this.

    I'm running...

    Illustrator CC 2019 (v23.0.3)

    Windows 10 Pro
    i7-6850k @ 3.60GHz
    32GB RAM
    GTX 1080 - Driver v418.91

    Thanks

    2 votes
    1 comment  ·  Launch  ·  Admin →
    How important is this to you?

  15. 2019 v23.0.4 running VERY Slow and doesn't function correctly

    I am not sure what happened, but in the past week v23 has gone horribly wrong. I am not sure when exactly my computer updated to v23.0.4, but I'm sure that was the start to the problems.

    When you first start the application, it seems to work just like it should, but then you give it a minute or load any sort of file, and it slows WAY down.
    Even creating simple boxes on an artboard will cause it happen. If you drag and size a box, it may actually do that, or it will decided to ask you the…

    2 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?

  16. Align to Artboard Bug 23.0.4

    Usually when selecting a single object, the align panel defaults to "Align to Artboard." Since upgrading today, it's not doing that. It stays in Align to Selection mode and then the buttons do nothing. Happened after update to 23.0.4 on Mac OS 10.14.5

    2 votes
    0 comments  ·  Other...  ·  Admin →
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  17. Can't open a second illustrator file by double clicking

    If I double click on a .ai file to launch illustrator and work on that file immediately, everything works fine. but if, after that, I try to do the same with a second or third .ai file, they won't open. the only way to open multiple files is to first launch illustrator (without double clicking an existing file) and then open the .ai files I want to work on.

    it is very annoying and it has been reported many times, but adobe claims to have fixed it with the latest version (23.0.3) which is not true.

    2 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  18. Change saving process to equal Indesign / Photoshop's

    As you likely know, Illustrator and Google Backup & Sync are not working a long. Discussions with lame work arounds are given, but maybe you can just use the same saving method as Photoshop or Indesign. These programmes work fine with Google Drive / backup & sync, so why not use that method instead?

    2 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
    How important is this to you?

  19. 2019 v23.3 still keeps crashing

    I'm just using a regular brush tool but 5 minutes using it voluntarily closes the app. It keeps happening every five minutes. I'm using surface pro i5

    2 votes
    0 comments  ·  Tools  ·  Admin →
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  20. Using 'Paste in place' - it doesn't work as expected

    If I create 20 blank art boards the same size and then create artwork on one, containing a background rectangle and a logo rectangle in one corner and then I use the paste in place command by using cmd+C on the selected items on art board 1 (the background and logo rectangles) and then use cmd+SHFT+V on each of those other art boards to accurately paste the items on each board it often either doesn't place, places incorrectly, can work out which art board is selected etc I have tried clicking on each of the art boards 'to activate' in…

    2 votes
    1 comment  ·  Documents and Artboards  ·  Admin →
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