Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
5941 results found
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After I type text, I can't correct a word. When I click on it it will select a new text box above it. I can only delete the entire text.
After typing a word/paragraph, I can not delete any part of the word except I can select it and delete the entire word/text box. I just got illustrator a couple of months ago and I have always had a problem with it, but now it doesn't work at all. Help!
2 votesHi,
I am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html. Please give a reference to this post so that we can identify you.Thanks.
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Bounding box does not rotate correctly with certain elements
If you take two lines and make an X shape and group it, when rotating this shape (say 30%), the bounding box resets to straight up and down (as opposed to rotating with the X shape) so any further scaling of this shape will be off. In this case, the X will become asymmetrical with any further scaling. This is a new bug as previously versions of Illustrator kept the bounding box oriented as it was originally.
This is on a Mac with the latest Illustrator CC.
2 votes -
Disappearing Content
After zooming in or isolating objects, other objects disappear upon zooming out. I have to select and isolate invisible objects in order for them to reappear.
2 votes -
Adobe Illustrator CC 2017 SDK Download Page Broken (404)
Here is where the download Link should be but the page returns a 404.
http://www.adobe.com/devnet/illustrator/sdk/eula_cc_2017.html
2 votesyou seemed to have reached here through some bookmarked link. Our coordinates have changed since last few months.
Please use this link https://console.adobe.io/downloads/ai to get the SDK.If you an actively into developing plugins for Illustrator please join us on our pre-release program so that you can get jumpstarts before we even release versions to our customers.
Link to join the pre-release program: http://adobe.ly/1Q3rCPI -
AIGPUSNIFFER doesn't quit
Version 21.1.0
When quitting illustrator the AIGPUSNIFFER process continues to run, even though it should terminate, unless the task is manually ended in task manager. This is a huge issue considering it puts CPU usage at a high level which consequently affects battery life.
2 votes -
Illustrator shows paths with extremely many points incorrect, without showing a warning to user
Sometimes EPS files I want to open in Illustrator contain paths with many many points. When opening in Illustrator no warning is shown, but polygons are not shown correctly as the fill color is disappeared (and the polygon path seems to be broken/not closed anymore). Is the limit 32.000 points? If so: please enlarge this amount OR show a warning when opening a file: now users cannot trust your Illustrator here.
Example file:2 votes -
Keyboard doesn't register a shortcut
In Adobe InDesign and Photoshop you can assign any key on an international keyboards to any function.
Illustrator do not recognize international keyboards. You may register but it won’t work.
What a shame since it's the oldest app in the family.2 votes -
Exporting SVG 1.2 Tiny gives a metadata / namespaces error
I use Illustrator CC 2017 21.1.0.
When exporting an Illustrator document to SVG 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:
<!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
<!DOCTYPE svg [
<!ENTITY ns_extend "http://ns.adobe.com/Extensibility/1.0/">
<!ENTITY ns_ai "http://ns.adobe.com/AdobeIllustrator/10.0/">
<!ENTITY ns_graphs "http://ns.adobe.com/Graphs/1.0/">
<!ENTITY ns_vars "http://ns.adobe.com/Variables/1.0/">
<!ENTITY ns_imrep "http://ns.adobe.com/ImageReplacement/1.0/">
<!ENTITY ns_sfw "http://ns.adobe.com/SaveForWeb/1.0/">
<!ENTITY ns_custom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
<!ENTITY ns_adobe_xpath "http://ns.adobe.com/XPath/1.0/">
]>
I have exported with the following settings in Illustrator, see attachment2.
Look forward to hear from you.
Regards,
Ed Boon
Visioned.net2 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
GPU Performance stops working when enabled
Illustrator 21.1.0 (64-bit)
GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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User guide correction
Customer support asked that I make this post via their twitter account. I found that the content in the user guide identifying the various symbols and marks of the swatch panel is not accurately labeled. E and F are wrong. They should say LAB and RGB but they instead are calling the icons CMYK AND RGB. Could be highly confusing those just learning the software. Thanks!!
2 votes -
Illustrator doesn't find color profile, which are shown in Indesign
Hi everybody,
I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.
I reopened Illustrator and also de- and reinstalled it...
Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?
Thanks a lot!
Best wishes
Rene2 votesAn installed color profile can be accessed and used like this:
Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.
Then go to Edit > Assign Profile and set it.
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Can't create new artwork
new button and menu item just start dialog box so can't create any new artwork from scatch
2 votes -
Application crash when copy/pasting SVG paths
I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.
Adobe Illustrator CC (latest) Windows 10 64bit
Steps:
1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
2. Select any part of the logo.
3. Copy using Edit -> Copy or CTRL+C
4. Paste using Edit -> Paste or CTRL+V
5. The application…2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Appearance pallet, 2 top stacks always expand, after use Type Tool
Illustrator 22.0.0 72@102345, Illustrator 21.1.0 and all previous CC versions
Steps:
1. Open Illustrator, new document
2. Open Appearance Palette (Shift+F6)
3. Collapse all stacks in Appearance Palette (if they expanded)
4. Choose Type Tool
5. Use Type Tool in any place of document
6. ESC and Click any place of documentExpected result:
Appearance Palette Stacks remain minimized (folded)Actual result:
2 top Appearance Palette Stacks are expand (unfolded)2 votes -
Open New File
BUG, one of many, if I click File > New I just see a black pop up windows...
1 vote -
GPU Preview hides black faded background in live vector envelope; CPU Preview renders correctly
Illustrator 30.8.2 incorrectly displays a live vector envelope containing clipping masks, transparency and a gradient fade in GPU Preview. The black background disappears, while the white pattern and black lettering remain visible.
Switching to View → Preview on CPU (Cmd+E) immediately restores the background without changing the artwork. Exported PNGs also retain the correct black background and fade.
System:
• Illustrator 30.8.2
• macOS 27.2, build 26B123
• MacBook Pro, Apple M1, 8 GB RAM
• CMYK documentSteps to investigate:
1. Open the attached Illustrator sample.
2. Locate the live envelope below the empty artboard. It is intentionally on…1 vote -
Ai files not opening on the first attempt
Illustrator sometimes goes into this status when trying to open an Ai file. The first time you hit open it just doesn't respond or recognize the action, the second time you do it it tries to but gets locked into this status and can only be solved by closing and reopening the app. I recently updated my version.
1 vote -
AI gave me a made up vector instead of a vector of my drawing
I tried to vector my drawing and the AI gave me a made up vector of it's own and charged me for a result I never asked for. I used a default prompt, following the tutorial example. The vector produced looked like a transformer type character. Any advice would be helpful.
1 vote -
Arabic text engine: keep letter shaping when converting to outlines
When Arabic text is converted to outlines in Illustrator, the letter shaping occasionally breaks on ligatures, and copy-pasting shaped text from InDesign into Illustrator still loses joining in some fonts. A more reliable Middle Eastern text engine, with a shaping check before outlining, would save a lot of manual rework for designers producing Arabic signage and transport guides.
Most of my Arabic layout work is for public information posters — timetables, tariffs and wayfinding.
A preflight warning when a glyph would lose its contextual form would be a small but valuable addition.
1 vote -
Illustrator Share for Review Automatically Links New Documents to Unrelated Older Projects
Adobe Illustrator Version: 30.8.2
Operating Systems: Windows and macOS (multiple team members affected)Our team has been experiencing a recurring issue with Illustrator's Share for Review feature. When opening Share for Review on a document, Illustrator sometimes automatically associates that document with an existing review link from a completely unrelated project.
This happens even with brand-new documents created from scratch that have never been shared for review. These files were not created from copies or templates of the older documents and are unrelated to them.
For example, I am currently working on a new Illustrator document, but when I open…
1 vote
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