7697 results found

1. Adobe Illustrator did not save and included my link files. Those files were not embedded.

   Usually, to prevents lost files, I will save and checked the "include link files". However, now this feature isnt working. I tried several times but the files in my Ai hasnt been embedded. It is very annoying because I will need to embed all the files manually. Please FIX this

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2. Regional - Indian Font Issues

   Google Fonts that work for hindi and other regional languages seem to get messed up when used in illustrator. Please help urgent. Tried Noto Sans, Sarala font..

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

3. Selecting hidden guides by mistake

   This is difficult to explain, so I'll just go through some steps:

   Create some horizontal guides. Make sure they aren't locked.
   Now hide guides, you don't want to be bothered with them while you're working on some objects in a different column.
   Add some circles or something. They need to overlap where you drew the guides originally.
   Drag select over your circles and distribute them on center.

   It took me a while to figure this one out. searching for it was no help.

   The reason it looks jacked is that it's allowing you to move the guides as objects. You can't See that you have them selected, but you do, and so it's distributing those as well.

   You shouldn't be able to select a hidden guide at all. You can't select a hidden object, why should guides be any different? That's the main issue here. Please fix that.

   This is difficult to explain, so I'll just go through some steps:

   Create some horizontal guides. Make sure they aren't locked.
   Now hide guides, you don't want to be bothered with them while you're working on some objects in a different column.
   Add some circles or something. They need to overlap where you drew the guides originally.
   Drag select over your circles and distribute them on center.

   It took me a while to figure this one out. searching for it was no help.

   The reason it looks jacked is that it's allowing you to move the guides as objects. You… more

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4. Acrobat DC PDF file has a difference spot color name than the same PDF imported into Illustrator

   1. A production file was created in Illustrator CC 2017 (21.1.0) Windows 7 and saved as a PDF for print.
   2. The file needed editing and when opened again in CC 2018 (22.1.0) on Windows 10, one of the spot color names in illustrator is different from the PDF file.
   3. File-open repeats the issue, but File- Place imports the correct spot color name.
   4. Not only did the spot color name change but the text underneath a color call out, we do use Tortoise SVN software which could be part of the issue. Why would illustrator read that file differently than Acrobat DC?

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5. Not Responding

   My Illustrator is slow and with-in a few minutes after opening says not responding. What do I need to do to fix this problem? I need it for school work

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

6. Freezing when working on files with lots of details

   I've noticed others are having this exact same problem:

   When working on files with a large number of items, the program will freeze up the whole computer -- necessitating a forced reboot. This happens constantly with the latest update.

   MacBook Pro, 13 inch, 2016 (touchbar Mac)
   Adobe Illustrator 22.1

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

7. Major Type issues

   Having major dramas with type. I cannot select any existing type in any file. I cannot add any type either. On the rare occasion that any cursor may appear, it is so tiny as to be impossible to see anything. On typing, no text appears at all.
   Extremely weird and extremely frustrating.

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   Request to Contact Support  ·  Anish Kumar responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks
   Anish Kumar
   Illustrator Team

8. secondary view moves when editing text

   OSX 10.13.5, Illustrator 22.1.

   When I have two windows open on the same document and start editing text, the inactive window will recenter its view on wherever my text cursor is.

   Reproduction:

   1. Open a new document
   2. Draw something off on the side of it
   3. Zoom in on this thing
   4. view>new window
   5. arrange both windows so you can see them at once
   6. recenter the new window far away from the thing you drew in step 2
   7. in the window that's not showing the thing you drew in step 2 make a new text box, or create a new point type object
   8. start typing stuff
   9. observe that the inactive window has changed its view to center on the text

   This drives me crazy when I have pasted the script for a page of comics into the side of one document, and am trying to rework it into a series of word balloons scattered about the page.

   OSX 10.13.5, Illustrator 22.1.

   When I have two windows open on the same document and start editing text, the inactive window will recenter its view on wherever my text cursor is.

   Reproduction:

   1. Open a new document
   2. Draw something off on the side of it
   3. Zoom in on this thing
   4. view>new window
   5. arrange both windows so you can see them at once
   6. recenter the new window far away from the thing you drew in step 2
   7. in the window that's not showing the thing you drew in step 2 make a new text box, or create a new point type object
   8. … more
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9. Illustrator locking up

   Since the latest update for Adobe Illustrator on Mac I have found it locks up frequently with complex files. The cursor turns into the spinning umbrella and will stay that way for several minutes.

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10. I bought the adobe Illustrator but cant access the tutorials HELP please

    I bought Illustrator but cannot get the tutorials but I can use Illustrator but the tutorials would help but you think every one has a photograpic memrory or I dont know why cannot cause need to get started or I cannot keep paying monthly

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    Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please visit the tutorial URL directly as Jeff mentioned earlier.

11. Resizing Bug

    Been having a lot of issues with a bug in the last couple weeks. I frequently find that the bounding box disappears (even when I have on 'show bounding box') absolutely out of nowhere. The program then proceeds to get very glitchy when trying to move the selected text, then crashes and shuts down. Doesn't allow transformations. I find myself restarting the program multiple times a day and it is honestly unacceptable. This is the most up to date version of illustrator.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

12. "Save for Web (Legacy)" defaults to some arbitrary folder (on Win10)

    Whenever I do a "Save for Web (Legacy)" the first time in an Illustrator session, it defaults to some arbitrary location that has nothing to do with... well, anything. I think it might have been the location I used the first time I issued the command under Illustrator 22.0, but that was months ago, so I can't say for sure.

    If I choose a different directory and save my images/slices there, that's becomes the new default directory for the remainder of that Illustrator session. But if I exit and restart Illustrator, it's back to defaulting to a location that makes no sense.

    IDEALLY: the directory that I wound up doing a Save for Web into should be recorded in the .AI file when I save it afterwards, such that the next time I edit that file and need to re-export my slices, it defaults to saving them where I put them last time.

    And if I've never done a Save for Web on this particular .AI file (and haven't done a Save for Web during this current session, either), defaulting to the same location as the .AI file would not be a bad guess. It would at least have the advantage of making some sense.

    Whenever I do a "Save for Web (Legacy)" the first time in an Illustrator session, it defaults to some arbitrary location that has nothing to do with... well, anything. I think it might have been the location I used the first time I issued the command under Illustrator 22.0, but that was months ago, so I can't say for sure.

    If I choose a different directory and save my images/slices there, that's becomes the new default directory for the remainder of that Illustrator session. But if I exit and restart Illustrator, it's back to defaulting to a location that makes… more

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13. Illustrator 22.1 crashing on MacOS high sierra every time I try and save work

    Hi Adobe tem,

    I have just updated Illustrator to version 22.1 from my creative cloud and it is crashing every time I try and save (both locally and to the server). I am running MAC OS High Sierra 10.13.5

    Will there be a bug fix coming as I have noticed a lot of other people commenting with similar issues.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

14. Blob brush describes a path, not a form

    Recently, when I use blob brush with my wacom one, it describes a path, not a form. If I use the mouse, blob brush works well. I do not know how can I solve it.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

15. SVG href property exports incorrectly

    When illustrator exports SVGs, it sometimes will use the href property to reference something like an embedded image or gradient from the <defs>, which is reasonable. Docs for the href property here:

    https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/href

    However, safari does not support href yet, and will completely drop the reference, making SVGs widely render incorrectly in safari, up to the latest version. In order to make them work properly, the deprecated xlink:href property must also be used, docs below:

    https://developer.mozilla.org/en-US/docs/Web/SVG/Attribute/xlink:href

    All bases can be covered by including both the href and xlink:href properties, until all modern browsers have fully adopted the SVG2 spec.

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    Request to Contact Support  ·  Dirk Schulze responded

    If you should see the issue still, please contact us via email sharewithai (at) adobe dot com.

    Closing due to inactivity.

16. Text not read when opening EMF file

    I am running Adobe Illustrator CC version 22.1 on Windows. When I open the attached .emf file, the text elements in the file are omitted. You can see what the file should look like by opening it in MS Paint. The expected behavior is for Illustrator to import all elements, including the text.

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17. Strange Distort Upon Export

    Please see the following thread for the full breakdown: https://forums.adobe.com/message/10450879#10450879

    Stange bug that appears to happen when exporting to JPG and PNG causing the artwork to distort randomly!

    System and Adobe up to date, computer and Illustrator was restarted to no effect and using Macbook Pro 13 inch 2015.

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18. Eraser not making consecutive strokes

    For a while now th eraser is not working properly and it's bugging the **** out of me, it's one of the main tools I use when drawing. Both with a pen and a mouse, both when zoomed in and out - it works for one or two strokes, then after that just won't erase anything until either I deselect/select the object or hit undo. Then it will work for one or two paths again and then I have to repeat the same step. The erasing box - alt and drag while the eraser tool is selected, works always, but I do usually erase precise areas and rarely they're a square or rectangle.

    For a while now th eraser is not working properly and it's bugging the **** out of me, it's one of the main tools I use when drawing. Both with a pen and a mouse, both when zoomed in and out - it works for one or two strokes, then after that just won't erase anything until either I deselect/select the object or hit undo. Then it will work for one or two paths again and then I have to repeat the same step. The erasing box - alt and drag while the eraser tool is selected, works always, but… more

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

19. Fonts will not allow me to print

    using Illustrator 22.1 after upgrading to the newest version I can not print. I get the error can't print illustration. If I convert the type to outlines it will print.

    How can I get it to print.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

20. Selecting options in panel dropdown menus always activates the item below the menu

    This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.
    
    EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu is overlaying a swatch in the swatches panel below. When I click on it, I momentarily see the 80% selection take effect, then immediately my gradient is changed to the swatch BELOW the selection menu.
    
    To be clear: this happens all the time with many menus on many panels. I am not accidentally double clicking my mouse. It happens 100% of the time, makingit impossible to use any of the dropdown menus. My only option is to view the possible optoins then actually type them into the box, OR, pull the panel away from other panels so nothing is below. This appears to be an issue with how the program is processing mouse clicks. It seems to read the click, activate the releavnt menu option, close the menu, then read the mouse click again. There is nothing that I, as a user, can do about it.

    This bug has been affecting me for many months through multiple updates. It happens consistently. When I click an item in a dropdown menu within a tool panel, no matter how careful I am I end up activating whatever option is BELOW the menu at that location.
    
    EXAMPL (see attached video): In the gradient panel I select the Location option, which opens a dropdown menu with 10 options (0% to 100%). When the Location menu opens, it hangs down over the tool panel below. In this case, Swatches. I select 80%: the physical location of that option in the menu… more

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.