Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8135 results found
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brush pressure issue
so, i recently just bought this new tablet (GAOMON M106K), so i could make some drawings but when i started to use it with the pressure it randomly puts off these dot like ends for the lines. This is really getting me frustrated because i cant find anyone who has this problem, it inst the pen or tablet either because i have tried it on different software and its perfect. If anyone could get back to me that would be great
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
symbols are not displayed
I have a problem with symbols which I use frequently to have consistent UI.
The problem happens sometimes that when reopened a file (package) after some time the symbol is not displayed! To see the symbol I need to enter it & exit symbol mode after that while I am in the file everything is fine till next time I enter the symbol!!!1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator 22.1 hangs on start; reinstall only fix I can find
I have a late 2013 Mac Pro, running OS 10.13.5. This problem started about 2 months ago for no apparent reason. When I'm done with Illustrator for the day, I'll quit the application. It may be a couple of days before I have to re-enter illustrator. Most of the time this works, but now, randomly, upon clicking on the application on the launch bar, the splash screen comes up and then the app appears to load, but no start window appears. The illustrator menu bar is there, but is grayed out and you can mouse over the menu bar options which will even drop down when clicked but they are all grayed out as well. The only way I can quit the program is to force quit. I've tried restarting to see if that will fix the issue, with no success. The only thing that fixes it is uninstalling from the creative cloud menu, and then reinstalling. I've had to do this 5 times in the last 2 months and its getting really frustrating. Any assistance would be greatly appreciated.
I have a late 2013 Mac Pro, running OS 10.13.5. This problem started about 2 months ago for no apparent reason. When I'm done with Illustrator for the day, I'll quit the application. It may be a couple of days before I have to re-enter illustrator. Most of the time this works, but now, randomly, upon clicking on the application on the launch bar, the splash screen comes up and then the app appears to load, but no start window appears. The illustrator menu bar is there, but is grayed out and you can mouse over the menu bar options…
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Make lines look straight again
So, I would expect to let straight lines look or be straight and not inexact, triangeled or non-point.
macOS Sierra | 10.12.6
iMac (21,5", 2013)
3,1 GHz Intel Core i7
16 GB 1600 MHz DDR3
NVIDIA GeForce GT 750M 1024 MBIllustrator CC 2018 22.0.1
1 vote -
Illustrator is not frozen but you can't see anything you're doing to your work
Since the update I have had a lot of issues when creating art. Everything starts smoothly, I can see everything I'm doing in real time and can see which brush strokes I'm creating. A little ways through drawing, I can no longer see my brush strokes. I can click other options in illustrator (i.e. select layers, lock and unlock, hover over options etc.) and do other things in the process but I can't see anything that i'm actually doing to my artwork! I have to restart the program almost every ten minutes and it's driving me absolutely mad. Is there a solution for this? Is this happening to anyone else?
Since the update I have had a lot of issues when creating art. Everything starts smoothly, I can see everything I'm doing in real time and can see which brush strokes I'm creating. A little ways through drawing, I can no longer see my brush strokes. I can click other options in illustrator (i.e. select layers, lock and unlock, hover over options etc.) and do other things in the process but I can't see anything that i'm actually doing to my artwork! I have to restart the program almost every ten minutes and it's driving me absolutely mad. Is there…
1 vote -
After using
After Using the Calligraphy brush, after a couple of strokes, the artboard freezes until I save and reupload the program.
1 vote -
Devanagari scripts
The use of devanagari scripts in most Creative Suite is really laborious. It took me a long time before finding the way to have a correct display of simple copy/paste from Word or any other source of hindi or sanskrit texts by adjusting, in TWO différents dialog boxes the appropriate settings. I finally found the way to do it but, as I wanted to use a composition in a webpage, I exported my composition as SVG, and the result was just terrible: no word was correctly spelled and I had to retype all of them in Dreamweaver (which has a ton of bugs, but poses no problem with devanagari script!).
So, please make this feature work!
Thanking you in advance,
Regards
Pascal GarinThe use of devanagari scripts in most Creative Suite is really laborious. It took me a long time before finding the way to have a correct display of simple copy/paste from Word or any other source of hindi or sanskrit texts by adjusting, in TWO différents dialog boxes the appropriate settings. I finally found the way to do it but, as I wanted to use a composition in a webpage, I exported my composition as SVG, and the result was just terrible: no word was correctly spelled and I had to retype all of them in Dreamweaver (which has…
1 votePlease post the .ai file and exported SVG file
-Rama
Illustrator Team -
Since I updated to High Sierra 10.13.5 Illustrator CC 22.1 freezes when I move items
Since I updated to High Sierra 10.13.5,
Illustrator CC 22.1 freezes when I move items.Especially when my selection is rather large, I easily end up with a blocked screen and the only thing i see is the rotating cursor.
A hard reboot is the only solution I can do.....1 vote -
Adobe Illustrator has found an error it can't correct
How do I deal with the Adobe Illustrator error message "Adobe Illustrator has found an error it can't correct"? It shows up for one Illustrator file but not others. Why does it give me this pop up every time?
I'm running Win10 64-bit.
Dell Inspiron 11 3000 I31620003 11.6 Notebook
Adobe Illustrator CC2017
Thanks1 voteunfortunately the file you mention is corrupt. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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CMYK sliders don't work when decimals appear
Mac OSX High Sierra Version 10.13.5 Adobe Illustrator 22.1
I am new this month to Adobe Illustrator.
I have been able to use my app for only 3 days in the last 3 weeks. I have a 2 second wheel of death whenever decimals appear instead of the normal number percentages. A few things happen when the decimals appear, either trying to use the sliders freezes the screen as it fades, or I can move the sliders and the decimals disappear, (3 days only), or I have just the decimals and cannot change the colors. Note the shade of yellow that has been clicked on and is recorded as decimals.
I am new to taking screenshots, so if I did it wrong let me know please. Thank you for your time and effort.Mac OSX High Sierra Version 10.13.5 Adobe Illustrator 22.1
I am new this month to Adobe Illustrator.
I have been able to use my app for only 3 days in the last 3 weeks. I have a 2 second wheel of death whenever decimals appear instead of the normal number percentages. A few things happen when the decimals appear, either trying to use the sliders freezes the screen as it fades, or I can move the sliders and the decimals disappear, (3 days only), or I have just the decimals and cannot change the colors. Note the shade of yellow…1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Thick Stroke and Spikes
Windows 10 HP; Adobe Illustrator CC;
1st Problem: Thick Stroke
Everytime I make an outline, its a huge stroke when it only says its suppose to be 1 pt. I don't know if I messed with the settings or something but can someone please tell me how to fix it.
2nd problem: I'm trying to make watercolor background and when I try to add a gradient to my brush strokes it completely ruins the stroke and freezes the program! Please help! I don't know anything about computers so I'm such a beginner!1 voteThank you for trying out Illustrator for your artistic creations. Everyone is a beginner when they start I am sure spending time on the product shall make you an expect in next few years. If there is anything we can help you speed up please do not hesitate to exercise to option to call up support or use our forums forums.adobe.com to engage with peer artists.
RESOLVED: As Egor mentioned please adjust your zoom level, 1 pt will look bug at 6400% zoom. Look for zoom drop down at bottom left of your screen.
CAN NOT REPRODUCE: We could not recreate the issue where gradient freezes the application. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thank you for trying out Illustrator for your artistic creations. Everyone is a beginner when they start I am sure spending time on the product shall make you an expect in next few years. If there is anything we can help you speed up please do not hesitate to exercise to option to call up support or use our forums forums.adobe.com to engage with peer artists.
RESOLVED: As Egor mentioned please adjust your zoom level, 1 pt will look bug at 6400% zoom. Look for zoom drop down at bottom left of your screen.
CAN NOT REPRODUCE: We could not recreate the issue where gradient freezes the application. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to…
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Keyboard shortcut for Change Case > UPPERCASE is missing
- In version 22.1 there is no anymore option for Type > Change Case > UPPERCASE in Keyboard Shortcuts.
- I miss that Shortcut, that's all.
1 votePlease set a keyboard shortcut of your choice using the knowledge base : https://helpx.adobe.com/illustrator/using/customizing-keyboard-shortcuts.html
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Screen Problems
Hi, There.
I use Illustrator CC 2018 and my OS is Win10 64bit.
Graphic Card is NVIDIA GeForce GTX 1050Ti.
My illustrator have a problem comes up.
The problem is when i drawing or moved object and that gray is what breaks my screen.(like a images.)
I checked GPU Performance of illustrator Options.
but, This problem is over and over again!
Could you send me an email with the details?
1 voteunfortunately we have not been able to recreate the problem on our machine with similar configuration.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.some additional suggestion: You may want to keep your memory free by reducing the number of undoes – last 200 edits in memory may be too much of data in memory that you may not need ever.
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Not able to draw, everything in a document is not rendered
I have created a new document but when I do Ctrl+0, it shows resized percentage but actual document does not resize. Even when drawing nothing shows up. But when i am closing the document, it shows everything.
I have attached the video.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Live shape missing radius
When creating a shape, then deleting an anchor point, the remaining anchor point does not have radius transforming options available.
See screenshots.
1 vote -
can't close document
- In version 22.1 I can't close document window by double-clicking title bar like earlier versions.
- I am Illustrator user since 1987 and I really don't want to deal with this new feature.
1 vote -
New from Template...
In version 22.1 ”New from Template...” command works just like ”Open...” command. Earlier version ”New from Template” opens always template files from Cool Extras folder.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
We could not understand the issue you mentioned. Hence we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Adobe Illustrator did not save and included my link files. Those files were not embedded.
Usually, to prevents lost files, I will save and checked the "include link files". However, now this feature isnt working. I tried several times but the files in my Ai hasnt been embedded. It is very annoying because I will need to embed all the files manually. Please FIX this
1 vote -
Regional - Indian Font Issues
Google Fonts that work for hindi and other regional languages seem to get messed up when used in illustrator. Please help urgent. Tried Noto Sans, Sarala font..
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Selecting hidden guides by mistake
This is difficult to explain, so I'll just go through some steps:
Create some horizontal guides. Make sure they aren't locked.
Now hide guides, you don't want to be bothered with them while you're working on some objects in a different column.
Add some circles or something. They need to overlap where you drew the guides originally.
Drag select over your circles and distribute them on center.It took me a while to figure this one out. searching for it was no help.
The reason it looks jacked is that it's allowing you to move the guides as objects. You can't See that you have them selected, but you do, and so it's distributing those as well.
You shouldn't be able to select a hidden guide at all. You can't select a hidden object, why should guides be any different? That's the main issue here. Please fix that.
This is difficult to explain, so I'll just go through some steps:
Create some horizontal guides. Make sure they aren't locked.
Now hide guides, you don't want to be bothered with them while you're working on some objects in a different column.
Add some circles or something. They need to overlap where you drew the guides originally.
Drag select over your circles and distribute them on center.It took me a while to figure this one out. searching for it was no help.
The reason it looks jacked is that it's allowing you to move the guides as objects. You…
1 vote
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