Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
- or
No existing idea results
- ~ No ideas found ~
8145 results found
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バウンディングボックスでのオブジェクト調整時にプレビュー境界が利用されない。
macOS 13.6.3 iMac27inch(Intel/32GB mem/1TB Storage)/MacMini(M1/16GB mem/512GB Storage)
Illustrator ver.28.3問題が発生したときに実行していた手順
1.環境設定で「プレビュー境界」のチェックボックスをオンにする。
2.「表示→バウンディングボックを表示」でバウンディングボックスの表示を有効にする。
3.100pt×100ptの矩形を描画し10ptの線幅を付ける。この状態では変形パネルのwとhはそれぞれ110ptと表示されている。
4.3の矩形の任意のコーナーをドラッグするためにマウスポインタを近づけプレスした瞬間にバウンディングボックスがプレビュー境界基準から線幅を参照しない状態となり線幅の分拡大された状態からの調整となる。想定していた結果
プレビュー境界が有効な状態でバウンディングボックスを操作できる。実際の結果
バウンディングボックスでの調整を行おうとしている間はプレビュー境界が無効になった状態での操作になる。2020(ver24)以降「プレビュー境界を使用」をチェックしている場合バウンディングボックスは線幅を含めた状態で表示されますが、そのバウンディングボックスを利用して拡大・縮小を行おうとした場合、ver23までのバージョンと同様にプレビュー境界を使わない状態での調整となります。そのため、バウンディングボックスの任意のコーナーをプレスした瞬間にオブジェクトが自動的に拡大された状態からのスタートとなります。この状態では微調整は難しく、運用上はプレビュー境界をオフにしないとバウンディングボックスによる調整はできないと考えます。
5 votes -
Variation in exported image size based on coordinate position when using Asset Export
I think I'm seeing a bug in the size of an exported image when using Asset Export for Illustrator v27.5 on Windows 10 22H2 19045.3803. Here's what I've done and the result I'm seeing:
- Create a new empty document, I used an artboard size of 60" x 36" with coordinates (0", 0")
- Add a square to Layer 1 sized to 5" x 5" with a position of (10", 10")
- Create a new layer, Layer 2
- Add another square to Layer 2 sized to 5" x 5" with a position of (30.5", 20.5")
- Select Layer 1 and Layer 2 in the Layers menu
- Then select Collect for Export
- In Asset Export, change the export settings to scale to a resolution of 25 PPI as PNG
- Then export
I had expected I would get 2 images each with dimensions of 125 x 125. Instead, I get one image at 125 x 125 and the other image at 126 x 126.
This seems like a bug where the export is rasterized based on the artboard coordinate system instead of the asset's relative coordinate system, which can result in fractional dimensions that round up. Is it possible to get a bug fix for this or is there a newer version of AI that has this fix?
I think I'm seeing a bug in the size of an exported image when using Asset Export for Illustrator v27.5 on Windows 10 22H2 19045.3803. Here's what I've done and the result I'm seeing:
- Create a new empty document, I used an artboard size of 60" x 36" with coordinates (0", 0")
- Add a square to Layer 1 sized to 5" x 5" with a position of (10", 10")
- Create a new layer, Layer 2
- Add another square to Layer 2 sized to 5" x 5" with a position of (30.5", 20.5")
- Select Layer 1 and Layer 2 in…
5 votes -
Modifying paragraph / character style doesn't trigger the unsaved changes flag
Illustrator doesn't prompt to save changes to paragraph styles if no other changes are made to a document.
To reproduce:
1. Create a document, add a paragraph style, save and close.
2. Reopen document, modify the paragraph style, close document.Expected:
At the end of step 2, when closing the document, Illustrator should ask if I want to save my changes, but it does not. After modifying the paragraph style, I can also see that the asterisk (*) does not appear next to the filename on the current tab, which normally indicates unsaved changes.28.2 on macOS 12.6.5
5 votes -
Adobe Illustrator scrolling issue with XP-Pen tablet
Hi, I am using XP-pen Star 0-3 tablet. My tablet is correctly with other Adobe programs, only in Adobe illustrator it starts working erratically while scrolling.
I can function normally in Adobe illustrator, however whenever I touch any scrolling bar, entire artboard starts scrolling with movement of mouse.
I have attached the video for better clarity.
Please help5 votes -
App freezes when battery is low
The app freezes when the battery on my MacOS laptop gets low. However, it freezes in such a way that MacOS doesn't realize that the app is frozen.
5 votes -
Plugin menu items in Select menu appear above saved selections without a divider
Plugins can add their own menu commands in different menus.
Specifically in Select menu, they get treated weirdly.Normally, without any plugins installed, the bottom of Select menu looks fine, like this:
Save Selection...
Edit Selection...
Update Selection ← this is a new command added recently
<end of menu>When at least one saved selection is added, Ai adds a horizontal separator and list saved selection under it:
Save Selection...
Edit Selection...
Update Selection
————————————————
My Amazing Selection
<end of menu>Again, descent.
But with plugins onboard it looks like the attached image.
All plugin items are placed under the separator, above the saved presets (and if no selections are saved, there is no separator even).Not OK, and it always bugged me.
The order I think makes more sense is this:
Save Selection...
Edit Selection...
Update Selection
————————————————
My Amazing Selection
————————————————
Plugin items
<end of menu>It makes the saved selections closer to their corresponding commands, and separates them from plugin items. Surely, when no selections are saved, the separator still should be there, to separate plugin ones from native commands.
The developer told me they add the menu commands to the kSelectMenuExternalGroup, 'as prescribed by Adobe'.
Within that menu group (not alphabetized), the menu items are added in whatever order the plugins are loaded. The developer has no control over where Illustrator chooses to add its saved selections and possibly its separator.Please address this.
Plugins can add their own menu commands in different menus.
Specifically in Select menu, they get treated weirdly.Normally, without any plugins installed, the bottom of Select menu looks fine, like this:
Save Selection...
Edit Selection...
Update Selection ← this is a new command added recently
<end of menu>When at least one saved selection is added, Ai adds a horizontal separator and list saved selection under it:
Save Selection...
Edit Selection...
Update Selection
————————————————
My Amazing Selection
<end of menu>Again, descent.
But with plugins onboard it looks like the attached image.
All plugin items are placed under the…5 votes -
Hidden clipping mask still contributes to exported image
I had a design with two clippings mask applied to it, for layout and previewing purposes.
When time to export a final image comes, I hide the top-level smaller one, and leave the larger one at the bottom to clip my design.But when I review the exported image, I realize Illustrator removed the some elements of the design, despite me seeing them on canvas. It took a live brush and deleted some parts of it even!
Take a look at the file attached.
1. Open it
2. Study the layer structure, notice a hidden clipping mask. Note the design now is clipped to the artboard’s boundaries — this is what I expect to get on export
3. Export the document to a TIFF, with any settings
4. Review the image, notice missing elementsWorkarounds are known to me. Again, I have my reasons to have this completely legal layer structure, to have one mask hidden, and to have the other one kept (this test document is a distilled version of a larger one I had with many more artboards).
Please address this.
I had a design with two clippings mask applied to it, for layout and previewing purposes.
When time to export a final image comes, I hide the top-level smaller one, and leave the larger one at the bottom to clip my design.But when I review the exported image, I realize Illustrator removed the some elements of the design, despite me seeing them on canvas. It took a live brush and deleted some parts of it even!
Take a look at the file attached.
1. Open it
2. Study the layer structure, notice a hidden clipping mask. Note the…5 votes -
Shortcut for "New from template" does not always work on the home screen
Open a fresh instance of Illustrator 2024 mac, use the CMD+Shift+N shortcut to open the new from template window, close it and try again. Most often the shortcut does not work. This is also the case if the shortcut is used after closing a file and returning to the home screen.
5 votes -
Accent changes fonts
When we use Variable Concepr Fonts if I write text that contain letters with accents, the style of the typography changes. It's quite annoying.
OSX Ventura 13.6
Illustrator CC2024
(See image)5 votes -
Retype does not work at all in Czech version of Illustrator CC 2024 (28.0)
The Retype function does not work at all on Windows 10. All attempts end with the message Selection not recognized. It doesn't matter if it's a vector, a bitmap. It doesn't recognize anything. Not even Hello in Helvetica.
On MacOS 13.4.1 the app displays possible similar fonts but you can’t select them, download them, nothing. Dead end.Nice work, Adobe!
5 votes -
Page ruler covers contextual task bar
The default position for Contextual Task Bar is on top left corner of the page and when the ruler is on top half of the bar is covered by ruler. The user must relocate the bar to use it properly...
5 votes -
v27.8.1 - Random files having images corrupted upon file save
Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max
After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by downgrading to version 27.7. Also any file that has been damaged by saving out of 27.8.1 can be then opened in 27.7 and re-saved and the issue will have been fixed.
Screenshot samples attached. Could not provided Ai files due to size.
Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max
After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by…
5 votesThe released version 27.9 should have a fix for this issue. Please test it to make sure images don’t get corrupted anymore and reply back.
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Image Trace panel becomes empty when docked
with the new update, image trace is not working properly. it keeps on being empty . and you can only choose from the options from above not in the window . then i have to always restart illustrator and close the tab of it and reclick the image trace tab for it to show temporarily because when you do an image trace then click on "advance" it will again be blank! no options just grey
5 votes -
Can't open document in which high dpi pictures are linked or embedded on apple silicon
Can't open document in which high dpi pictures are linked or embedded on apple silicon
Files for replicating bug : https://we.tl/t-P3NRtsd0Ue
or https://shared-assets.adobe.com/link/973a7a70-f913-472a-64d1-474ceb6b6959Procedure to replicate bug : Open “ImportFileInside.ai” on Mac studio M1 (apple silicon) machine and change the links inside from “FileLowDPI.ai” file to “FileHighDPI.ai” file. It doesn’t work and show an error message but works on Intel based Macs.
5 votes -
Unknown error when placing PDF in illustrator
An unknown error occurs when placing PDF files into Illustrator. This appears to be an M1 issues as it does not occur on the Intel platforms or when I launch the Intel version on the M1 System.
5 votes -
Pencil Tool - unknown error - Illustrator 27.5
Whilst working and switching to the pencil tool I get an unknown error warning, and have to quit the program to try and fix it.
5 votes -
Free transform tool groups selected layers to one layer
When selecting several Layers and using the Free Transform Tool, Illustrator moves all these layers to 1 single layer.
I guess this is a bug or am I doing something wrong?5 votes -
クラウドドキュメントで文字スタイルを削除した後開き直すと削除した文字スタイルが表示される
環境
macOS 12.6.3
Illustrator 26.5.2 および 27.3.1再現方法
1. 新規書類を作成し文字スタイルを作成しクラウドドキュメントとして保存する。
2. 1で作成した文字スタイルを削除してドキュメントを閉じる。
3. 閉じたクラウドドキュメントを開くと削除したはずの文字スタイルが表示されるただし1で作成したクラウドドキュメントを開きその文字スタイルを編集したり新たな文字スタイルを追加した後に削除した場合はそのクラウドドキュメントを開き直しても削除した文字スタイルは表示されませんでした。
クラウドドキュメントのみで発生する事象でコンピュータに保存したドキュメントでは発生しないことを確認しています。
5 votes -
Illustrator suddenly switching to CPU preview, GPU preview greyed out
My little research has shown that the preview mode changes when zooming if the cmyk document contains cmyk images. In a cmyk document with rgb images or an rgb document with rgb/cmyk images, there is no gpu to cpu preview switching when zooming. To reproduce the bug, the document must include multiple images in order to impact performance during scaling. My system: i5 8400, 32 Gb, GTX1650 with latest Studio Driver installed, Asus PA329C, windows 11 Build 22621.1265, Illustrator 27.3.1 Here's what it looks like on my system.
5 votesIt is expected to have this bug fixed in the latest version, 27.4. Please test if it works fine for you and comment back.
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Illustrator crashes when you change document color mode from RGB to CMYK and from CMYK to RGB
Illustrator crashes when you change a document color mode from RGB to CMYK, if the file was created in RGB and contains vector objects. If the file was created as CMYK and you try to change it to RGB, Illustrator crashes too.
- MacOS Ventura 13.1
- Illustrator 27.2
- Explained in the problem description
- Expected result - change color mode of the document. Actual result - application crashes.
- Attached a video and report from Apple
5 votes
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