7711 results found

1. My brush does not display stroke

   Im drawing in illustrator and when I got to the brush tool and draw it sometimes shows a dot or it doesn't show anything at all. When I release after drawing it shows the stroke but the finished product. You can see how annoying this is when sketching an idea. It just draws but doesn't show the brush outline before you release to make the line.

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2. The operation cannot be complete beacuse of an unknown error. [STEX]

   Trying to use Freeform Gradient on a more complex shape(image attached) and I get this error "The operation cannot be complete because of an unknown error. [STEX]"
   I tried making a new doc and still same issue. Some of the elements are coloured, but not all.
   System: MacOS Mojave Version 10.14.6
   Illustrator Version 23.0.6
   Thanks!

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   5 comments  ·  Gradients  ·  Delete…  ·  Admin →
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3. Giant Font Menu in Secondary Monitor

   Using an external/secondary monitor off of a Surface Pro 6. The Font Menu is so big it's unusable. Works fine on the main display, but gets like this on the second monitor.

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4. Image Trace panel greys out on existing traced object

   CC2019 v23.0.6

   After tracing an object, the Image Trace panel is greyed out. The only way to 'activate' the options is to switch views in the Control Bar a couple of times. It's arbitrary and annoying.

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5. Color Swatches added to a Library disappear at random or don’t get added

   Color swatches have disappeared at random. I try adding new color swatches by a USER defined library, and it's adding only patterns, no colors.

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6. Eyedropper tool to show color values on hover like Photoshop does

   Please can you make the eyedropper work how Photoshop does so that when you hover the tool over your artwork, it shows the color values of what is under the cursor in the Info panel. You can get the info by clicking but would be really useful with gradients to see what that specific value is rather than it picking up the gradient when you click.

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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7. Illustrator crashes with every use. First, the drop menus depopulate, next the save dialog box dissapears, and then the program freezes

   My issues with illustrator 2019 started with previous update, but I'm running Windows 10 Pro 1903 and it's still a problem. Seems I've been lucky though to have this only happen to me recently. People have been raising their hands on this being an issue for them since October 2018! Unbelievable. So what's the solution?

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8. Raster images should always honor the layer order and transparency values when scaling/moving/rotating

   When moving/rotating/scaling Raster images should always honor the layer order and transparency values.

   With "show images in outline mode" selected, I often drop in low res raster images on the bottom layer and outline them with the pen tool in higher level layers.. problem is the way illustrator handles raster images. If i draw a line on top of a raster image, then attempt to scale that raster image, my line is temporarily hidden while scaling, moving or rotating the raster image, making it nearly impossible to re-align my raster image to match newly drawn vector lines. Also, raster images with transparency are temporarily opaque when moving/scaling/rotating. so any foreground lines i may want to use for a scale reference are invisible when using the move/rotate/scale operations.

   When moving/rotating/scaling Raster images should always honor the layer order and transparency values.

   With "show images in outline mode" selected, I often drop in low res raster images on the bottom layer and outline them with the pen tool in higher level layers.. problem is the way illustrator handles raster images. If i draw a line on top of a raster image, then attempt to scale that raster image, my line is temporarily hidden while scaling, moving or rotating the raster image, making it nearly impossible to re-align my raster image to match newly drawn vector lines. Also, raster images… more

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9. Place Tiff with layer comps doesn't retain selected comps on save and reopen

   Placing layered Tiffs with Layer Comps into Illustrator doesn't maintain the reference to those layer comps when reopening the file.

   Steps:
   1. Make PSD with layer comps and save as layered Tiff.
   2. Place layered Tiff into Illustrator with "Show Layer Options" selected.
   3. From "Tiff options" dialogue select "Layer Comps <dropdown select layer comp A>"
   4. Also, select "When updating link: <dropdown select 'Keep layer visibility overrides'>"
   4. Repeat steps 2, 3 and 4 selecting a different layer comp
   5. Save and close file
   6. Reopen file. Layer comps on our (multiple) systems revert to all showing the "Last document state" meaning all placed objects have to be relinked and layer comps reselected every single time the file is opened

   The expected result is for the selected layer comps to stay as requested.

   Mac (fully up to date)
   Illustrator 23.0.4

   Placing layered Tiffs with Layer Comps into Illustrator doesn't maintain the reference to those layer comps when reopening the file.

   Steps:
   1. Make PSD with layer comps and save as layered Tiff.
   2. Place layered Tiff into Illustrator with "Show Layer Options" selected.
   3. From "Tiff options" dialogue select "Layer Comps <dropdown select layer comp A>"
   4. Also, select "When updating link: <dropdown select 'Keep layer visibility overrides'>"
   4. Repeat steps 2, 3 and 4 selecting a different layer comp
   5. Save and close file
   6. Reopen file. Layer comps on our (multiple) systems revert to all showing the "Last… more

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10. Gradients Crashing Illustrator

    Every time I drag a color swatch, whether an existing swatch or eye-dropped, into my gradient panel, Illustrator crashes. I'm also having issues with my gradient sliders spazzing out when trying to drag them. It causes my program to freeze up. I have one file open and only five gradients in my file, so not enough to overload illustrator. It's making my job extremely hard to do. I have also restarted and tried re-installing illustrator.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    This certainly is not a normal behaviour of Illustrator.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Illustrator taking forever to save

    Version 23.0.4 taking forever to save relatively small files- not sure what's going on but this problem began this week and persists after reinstall.

    help!

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    This certainly is not a normal behaviour of Illustrator.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. AI unusable performance lag

    As soon as I open a artboard or template I experience
    
    5-10 Seconds UI lag for menus and tools

    If I close the artboard the menus are responsive

    Hardware Overview:

    Model Name: MacBook Pro
    Model Identifier: MacBookPro15,3
    Processor Name: Intel Core i9
    Processor Speed: 2.3 GHz
    Number of Processors: 1
    Total Number of Cores: 8
    L2 Cache (per Core): 256 KB
    L3 Cache: 16 MB
    Hyper-Threading Technology: Enabled
    Memory: 32 GB
    Radeon Pro Vega 16:

    4 votes

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    5 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    This certainly is not a normal behaviour of Illustrator.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. AI doesn't warn about matching hotkeys for commands and actions

    Actions can only be bound to F-keys.
    Keyboard shortcuts can be match to almost anything, including F-keys.
    When user tries to register new keyboard shortcut that already exists, AI warns them about conflict.
    But when user creates new shortcut for F-combination, already taken by action, AI says nothing.
    For example, if one of my actions uses Ctrl+Shift+F2, and then I want to assign same Ctrl+Shift+F2 for 'Change case' command, AI won't notify me. Action will run, but not a command then. If I uses Ctrl+Alt+Shift+F2 for that (or any) command, it still won't run, but action will do.

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14. BUG: pdf with CMYK JPEG is inverted when opened in Illustrator

    Tested on Mac OS 10.14.6 with Adobe Illustrator 23.0.4

    METHOD
    open a PDF that contains a CMYK JPEG image in Illustrator
    (This PDF was created by converting a CMYK JPEG file to PDF in Acrobat DC Pro 2019)

    RESULT
    image is shown inverted in illustrator (same issue opened in Photoshop as "image").
    Opening in Photoshop as "page" it looks ok, but this cannot be selected in Illustrator.

    PDF and original JPEG are attached.

    EXPECTED
    visually the same as input file, no inverted image

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15. Duplicated artboards containing Export Assets link to the new artwork not the original

    As the title says, Assets in the Export panel move from the original artboard and become linked to the new artwork on the duplicated artboards. Subsequently when you remove any artwork from the new artboard, you inadvertantly remove the asset from the Export panel.

    Methodology:
    Duplicate an artboard (which contains an asset in the export assets panel) via the Alt-drag method. Ensure the move/copy artwork option is enabled. Delete the new copy of the artwork/asset on the new artboard, and the asset is removed from the export panel.

    Expected behaviour:
    Any link to/connection to export assets should be retained by the original artwork on the original artboard, thereby enabling the new duplicated artwork to act as a guide for a modified creation and such that once any components are removed, the original asset remains intact.

    As the title says, Assets in the Export panel move from the original artboard and become linked to the new artwork on the duplicated artboards. Subsequently when you remove any artwork from the new artboard, you inadvertantly remove the asset from the Export panel.

    Methodology:
    Duplicate an artboard (which contains an asset in the export assets panel) via the Alt-drag method. Ensure the move/copy artwork option is enabled. Delete the new copy of the artwork/asset on the new artboard, and the asset is removed from the export panel.

    Expected behaviour:
    Any link to/connection to export assets should be retained by… more

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16. TIFF images as assets in CC Libraries are always placed as PNG images on the artboard

    1. Affected: Illustrator CC all versions that are working with CC Libraries.
       Tested with Illustrator CC 2019 version 23.0.3 on Windows 10. Illustrator versions on Mac OS X are also reported.

    2. Steps to reproduce the issue:
       Do a new CC Library.
       Add TIFF images saved from PhotoShop CC 2019 to the new library.
       Two options how you can do this that I know of:
       A. Drag the files from your file system to the open and empty library.
       B. Use Adobe Bridge CC 2019 to drag files to the open library.

    3. Expected result:
       If I want to use an image TIFF asset in my layout and place it on the artboard from a CC Library the placed image should show up as TIFF image with all the right properties, like the right color space, original resolution etc.pp.

    4. Actual result:
       The placed TIFF is converted to PNG, color space is always RGB, regradless of the original. Always indicating transparency. Even if the original file stored in the CC Library has no transparency at all.

    More details can be seen in this discussion at Adobe InDesign User Forum:

    Bibliotecas CC - Indesign convierte imágenes TIFF en PNG
    franp30034553 Jul 16, 2019 11:02 AM
    https://forums.adobe.com/message/11168505#11168505

    Regards,
    Uwe Laubender
    ( ACP )

    PS: We can see the same issue with Adobe InDesign when placing TIFF images from CC Libraries.

    PPS: Also did a bug report at Adobe Bridge Uservoice:
    https://adobebridge.uservoice.com/forums/905377-report-bugs/suggestions/38165185-tiff-images-added-to-cc-library-are-considered-as

    and Adobe InDesign Uservoice:
    https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38209615-tiff-images-as-assets-in-cc-libraries-are-always-p

    1. Affected: Illustrator CC all versions that are working with CC Libraries.
       Tested with Illustrator CC 2019 version 23.0.3 on Windows 10. Illustrator versions on Mac OS X are also reported.

    2. Steps to reproduce the issue:
       Do a new CC Library.
       Add TIFF images saved from PhotoShop CC 2019 to the new library.
       Two options how you can do this that I know of:
       A. Drag the files from your file system to the open and empty library.
       B. Use Adobe Bridge CC 2019 to drag files to the open library.

    3. Expected result:
       If I want to use an image TIFF… more

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17. Graph tool doesn't work at all

    I can't get the chart tool to work at all in this latest version. It's not grayed out in the toolbar, and yet clicking on ANY chart format does nothing.

    In the Object > Graph menu, the only available option is Type, and even that just creates a loaded cursor that does nothing. What's going on?

    Using Mac OS 10.14.5 and Illustrator 23.0.4

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18. Illustrator Recovery-Mode has Turned all my Images Black

    I was in the process of saving my original Illustrator file and it froze then crashed, I re-opened the software and it recovered the document but all my images have turned black.

    And it's not a links problem, most images are embedded and I have a separate links folder containing the remaining linked images, as you can see there are no missing links.

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19. eyedropper tool doens't pick up properties

    The eyedropper tool used to be able to pick up properties from one vector to another. for example when there is a vector shape with a border and a gradient and what to copy the same properties (same border and gradient) on to a different vector shape. Tried using shift, or double clicking on the eyedropper tool to look at the eyedropper options.

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20. Pop up window for gradient comes up and stops all work

    turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit

    turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background

    in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated

    suggest that you have some user experince folks test new features like this before rollout - mabye demo it / poll (small pilot) to see what people think

    I had to save and quit my work - luckily I was able to do that

    thank you

    turn off the new pop up window for new features - popped up in the middle of work and I literally could not continue :( I had to quit

    turn off the new pop up window for new features - it appears seemingly out of the blue with no option to turn it off - no quiet fade to background

    in illustrator: - this help item popped up in the middle of work and I literally could not continue ... :( - the help item was on the gradient feature - which I obv. activated

    suggest that you have some… more

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