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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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7839 results found

  1. Popup Message: Error loading plugins

    There is a bug. Once I launch Illustrator I get the popup message about Error loading plugins. SelectiveUnlock.aip. Otherwise the program functions after I click on OK to close the popup.

    4 votes
    2 comments  ·  Launch  ·  Admin →
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  2. "Don't show again" check box

    "Don't show again" apparently means show every d*mn time.

    Checking the box never works. Why?

    And why does the pop-up that wants to give you the Adobe Illustrator tour show up every time I restart the program? I've used this program 20 years. I don't want to take the freakin' tour. Ever.

    Fix your sh*tty program and make it as good as it was before CC.

    4 votes
    0 comments  ·  Other...  ·  Admin →
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  3. Export resolution

    There is an inconsistency between illustrator and the rest of the world (Photoshop / Bridge / Finder) regarding export resolutions.
    When one exports a 100px board on Ai set at 300ppi the file info shows 422 x 422 i.e. 100 * 300 / 72 on Ps an export will show as 100 X 100 which makes sense and that’s how other programs view it.

    4 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  4. can't save file due to unexpected error keeps occuring, and then saves on next attempt

    4 votes
    0 comments  ·  File Save, Import and Export  ·  Admin →
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  5. Gradient stroke cannot be cut and pasted.

    Reproduction:

    1. Draw a path with a gradient stroke and no fill.
    2. Select and cut or copy the path.
    3. Paste. Normally, In Front, Behind, or In Place.
    4. The expected result is, of course, a new copy of this gradient-stroked path.
    5. Actual results range from a copy of the path with the stroke expanded, an image that was cut and paste sometime last week, or an error popup that says "This operation cannot complete because of an unknown error [PDF!]"

    Seen on OSX 10.14.6 with AI 24.1 and AI 24.1.2.

    4 votes
    3 comments  ·  Gradients  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the comment from the OP, the LaunchBar clipboard manager seems to not be compatible the Illustrator format. The same happens with other clipboards managers, including the default one for Windows. However, there are reports it used to work with previous versions of Illustrator. If you have more details on this, or the same problem, — please comment.

  6. Image trace error

    Whenever I use Image Trace option. I get the following message - "this operation cannot be complete because of an unknown error" [CANT]. I am using windows 7, Intel i3 processor and AI 32 bit. Can you please help. I went through the File explorer exercise in other comments but nothing is 'denied' in properties.

    4 votes
    0 comments  ·  Tools  ·  Admin →
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  7. CC Library Character Styles Set Leading to .01pt

    Character Style works fine in Character styles panel, but using Character Styles saved in a CC Library, results in leading being set to .01pt.

    This is with a style saved from document to library, or created directly in CC library.

    4 votes
    1 comment  ·  Cloud, Libraries  ·  Admin →
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  8. Save for Web locks and unresponsive

    I've been encountering this issue for a while now.

    Whenever I save for web and need to size up an image or the image is not done loading and I click save but then close the box, everything freezes and there's nothing to do, but to force quit.

    I've attached a video of the issue

    4 votes
    2 comments  ·  File Save, Import and Export  ·  Admin →
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  9. Escape Button and Arrow Keys not working with latest Illustrator 2020

    This was a previous bug that seems to be resurrected: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35763892-escape-key-and-arrows-not-working-with-illustrator

    Escape and arrow keys randomly stop working. If I close the application and restart it sometimes solves the issue, but I'd really like to not have to close everything down and start it all back up again every time it stops working 5 - 10 min into editing a document. :(

    4 votes
    4 comments  ·  Performance  ·  Admin →
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  10. Exporting to PNG with smaller dimensions than artboard creates blurry edges

    If you have an artboard, let say sized at 160x160px, and export down to 1/10th the size (e.g., 16x16px) the export will be blurred on both the Y and X-axis in Illustrator version 24.

    I have attempted to uninstall Adobe (both with and without my preferences), I have attempted to change the the PPI/DPI settings as well. Nothing seemed to fix this.

    The only workaround I can find currently is to reinstall version 23, which will soon be removed from the creative cloud.

    4 votes
    1 comment  ·  File Save, Import and Export  ·  Admin →
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  11. Can't move text along path - vertical line handles missing

    The vertical lines that usually show up when pushing text along the path is missing. Even when using Direct Selection Tool, there are no handles to control the direction and placement of text along a path which is very frustrating.

    Operating System:
    Macbook Pro (retina, mid 2015)
    macOS Mojave V10.14.5
    Processor 2.2 GHz Intel Core i7
    Illustrator v24.1.2

    4 votes
    0 comments  ·  Type, Fonts, Text  ·  Admin →
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  12. Using shortcut adds icon to toolbar

    Hi,

    I want to have customized toolbars that only show the tools I've specified. However, when I select a tool via a shortcut, e.g V for Selection Tool, that icon is then added to my custom toolbars. Very frustrating and distracting.

    4 votes
    0 comments  ·  User Interface  ·  Admin →
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  13. Save As and Save

    I open an existing file, make edits and either Save As or Save (ctrl+s). A dialog box says the file couldn't be saved because of various possible reasons which none of are true. I immediately try to Save As or Save (ctrl+s) after closing the dialog and the save is successful. This happens 99% of the time since 24.0.1 (possibly sooner).

    4 votes
    4 comments  ·  File Save, Import and Export  ·  Admin →
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  14. Illustrator and InDesign crashing multiple times a day

    I have a weird crash — many but not all times I step away from my Mac (2020 MacBook Pro 16" running Catalina; 64GB RAM, AMD Radeon Pro 5500M 8 GB; Intel UHD Graphics 630 1536 MB), Illustrator goes down (and often, InDesign as well). I'll come back and wake up the machine and am greeted with system crash messages. The crash message seems to be related to Dispatch queue. Is it possible this is tied to sleep functionality, or perhaps a GPU issue? Would love to resolve this.

    4 votes
    0 comments  ·  Performance  ·  Admin →
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  15. The operation cannot complete because of an unknown error. [>MIT]

    I get the error "The operation cannot complete because of an unknown error. [>MIT]" and once I hit the ok button it closes down. I have uninstalled three times, wiped all preferences, restarted the computer. Nothing I am doing is working. Help! TIA

    4 votes
    4 comments  ·  Launch  ·  Admin →
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  16. Point Transformation after Undo

    In Illustrator version 2.1 (macOS Catalina 10.15.3) as well as whatever the most previous version of Illustrator was I have been experience an issue where after undoing a point movement of a shape with the direct selection point, further transformations to the point can nor be made. If I attempt to move the point (or any points on the shape in question) they snap back to their previous positions. The only solution I have found is to cut the object and baste it again, where after further point transformations will work. This is a tedious work around in work with…

    4 votes
    1 comment  ·  Tools  ·  Admin →
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  17. AIPaintStyleSuite not found

    Trying to update a plugin to use the Illustrator 2020 SDK on Mac. Previously using the 2017 SDK. The SPBasicSuite AcquireSuite function fails to find the AIPaintStyleSuite when building with the 2020 SDK.

    4 votes
    3 comments  ·  SDK and Scripting  ·  Admin →
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  18. Illustrator Window Disappears When Changing Screen Focus

    When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.

    It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.

    This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and…

    4 votes
    2 comments  ·  Other...  ·  Admin →
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  19. Saving to iCloud Drive creates multiple versions of the same file.

    Saved a file to a folder on iCloud Drive (on the Desktop with iCloud Drive Desktop & Document Sync enabled). The file is still open in Illustrator, yet there are 3 versions of the file in the folder.

    What I am assuming is happening is that the file is being taken off of the desktop and saved to the cloud, but then Illustrator is rewriting the file because it can't see the original file. This hasn't happened before with Illustrator until the 2020 updates and I've saved all my files to iCloud Drive folders since it became a thing.

    I…

    4 votes
    3 comments  ·  File Save, Import and Export  ·  Admin →
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  20. Image Trace, Saving files, Swatch panel

    Running AI 2020, v 24.0.3 on Mac High Sierra v 10.13.6

    • Save & Save As commands are not working at all. Commands are there, seems like they work (able to click, asks for file name, location, etc), but file never appears/saves. Have tried saving as new file types, names, etc, but nothing works.

    • Image Trace, same issue. Button is there and I click on it but nothing happens.

    • Swatch panel has disappeared completely. Searched "Swatch" in illustrator help search bar says "no results found". "Swatches" not under windows menu. Have loaded different workspaces, none have it.

    Have quit and restarted…

    4 votes
    0 comments  ·  Performance  ·  Admin →
    How important is this to you?
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