Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8069 results found
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Illustrator 2021 crashes when trying to import AutoCad DWG
Every time I try and open an AutoCAD dwgs in illustrator, the options to choose what scale I want comes up and when I click ok, the whole program crashes and the pop up box comes up asking if I want to send a report to illustrator. I cant open any of my dwg drawings at all!
I've uninstalled and re-installed illustrator many times and updated it to make sure its the latest update and I've turned my computer off and on many times but nothing works. It worked for me before I updated so I think its the latest…
3 votes -
Perte d'une fonctionnalité qui était très pratique : l'arborescence lors de l'import de fichiers DXF.
Depuis la version 25.1 perte d'une fonctionnalité qui était très pratique : l'arborescence lors de l'import de fichiers DXF.
Lors de l'import de fichiers DXF à partir d'un logiciel CAD (Solid Edge), chaque pièce de l'assemblage était reconnue par Illustrator (1 pièce = 1 calque).
Ce n'est plus le cas depuis les dernières mise à jour (dernière mise à jour qui fonctionne : 25.0.1)3 votes -
Info panel useless for graphs
[Illustrator 25.0, Windows 10 Enterprise]
When using Group Select tool to select an element within a graph, the Info panel shows nonsensical values (e.g. W: -2730p6 H: -2730p6 ). Since the Transform panel has never shown values for graph elements (grayed out, 0 and 0), we relied on the Info panel to check the size of graph elements.
We use Illustrator exclusively for graphs, and this bug makes it impossible to follow our sizing standards.
This is an ongoing bug, every graph, every element of it, all the time.
Please fix the Info panel, or better yet, make the Transform…3 votes -
Intel HD Graphics 4600 unsupported video driver
We've updated to the latest available driver from Intel for this integrated graphics card on our laptop.
https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40
However, Illustrator still warns of incompatibilities every time we launch it. We've set our discrete NVIDIA graphics card as the preferred GPU, and it's listed in the Edit > Preferences > Performance > GPU Details. However, Illustrator still appears to be trying to verify the Intel drivers. There's not an option to disable the onboard graphics chip in our BIOS (MSI laptop). We tried disabling the onboard graphics in Windows Device Manager, but that didn't appear to make any difference. We saw…
3 votes -
All PNG's exported are blurry
Every time I export a file to PNG, it comes out blurry. It also appears blurry when I turn on the pixel preview. I have never experienced this problem until I recently updated my version of Illustrator. Exporting to PDF does not cause an issue.
I am using Windows 10 Pro version 19042.746, with Intel(R) Core(TM) i5-10500T CPU @ 2.30GHz 2.30 GHz, Installed ram: 32.0 GB (31.8 GB usable), 64-bit operating system, x64-based processor.
Illustrator version 25.1
3 votes -
AMD Ryzen 7 PRO 4750U Radeon GPU not recognized (but works in Premiere, Lightroom)
Illustrator does not use the GPU (Setings->Performance says "Compatible GPU not available", even though below the device is listed under "GPU Details".
However, all other Adobe CC apps (Lightroom, Premiere) do recognize and use the GPU without any problems.
Windows 10, (v2004, build 19041.746); Illustrator 25.2 (64-bit)
3 votes -
Slack & Illustrator freeze each other
Sometimes Illustrator freezes on save and f I click Slack, I notice that it also has frozen. If I force quit Slack, Illustrator sometines unfreezes without having to force quit it.
HELP!
3 votes -
Type — Different Opacity Settings Not Displayed (GPU Preview)
AI Version: 25.2
OS: MacOS 11.2.1
Using GPU PreviewProblem:
- With some type selected, edit the text and change the Opacity of only some letters.
- Note that those characters do not look changes.
- Switch to CPU Preview and note that the Opacity of those letters now display as expected.
3 votesI am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Opacity Doesn't Live Update when using Properties Panel + Keyboard
AI Version: 25.2
OS: MacOS 11.2.1
Using CPU & GPU PreviewProblem:
- With an object selected, open the Properties Panel.
- Click in the Opacity field and use the keyboard to increment the opacity up or down.
- Note that the object's opacity doesn't change unless the change is accepted either by pressing the Return key, or clicking into the artwork.
Expected Behaviour:
- As the opacity is adjusted using the keyboard, the artwork should demonstrate the changed opacity.
Notes:
- If you use the Transparency Panel, and adjust the Opacity there, the keyboard commands are recognized as usual.3 votesCompleted (Comments Open) ·
AdminArchana Kumari
(Lead Software Engineer, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Archana Kumari
Illustrator Team
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Illustrator automatically changing colors
When you place image (RGB) into Illustrator it would preserve the color profile. Now it changes it automatically and this seems to be a common problem if you search the internet. Fix it as it makes this program far less useful.
3 votes -
Smooth Blend Tool Broken
On the Mac OS, when blending between two shapes using the smooth blend tool, 7/10 times the blend will not be smooth but have one step between the shapes. I can instead create lots of steps as a work-around, but the designated tool does not work. If the shapes are separated far enough, more (but few) steps will appear.
In the images below, you will see an attempted blend between a dark green gradient square, and a light green square. I am using the smooth blend tool.
3 votes -
New DXF importer makes closed filled shapes come as solid facets, groups are lost
I import a DXF block filled by a solid Hatch.
Previously (stillworking in Ai2019) the shape comes as a filled closed path
now it opens as tons of single filled triangles
3 votes -
Pantone Connect
Hi there,
When trying to load the Pantone Connect Extension I see a black window instead of the swatches and other features of the extension. The only message I see is a purple link that says “reload plugin” which has no effect when I click on it. This was the case for the 2020 version when I tried it today, so I updated all my apps, thinking this might help. However, the same error occurs with the 2021 versions of Photoshop, Illustrator and Indesign. When I last used the extension in summer last year, it worked great… has there been…
3 votes -
Unit increments for Large canvas documents have fractions
Since the introduction of the large canvas sizes (which is awesome, by the way) I have been noticing that my increments of measure particularly in type and keyboard increments within the preferences have been scaling down to microscopic numbers when I change from feet to inches or points. I then get these odd numbers when scaling type with the keyboard shortcuts.
3 votes -
Package in Illustrator 2021 not copying fonts - Windows 10
The package functionnality in Illustrator 2021 does not copy the fonts to the package folder. The report doesn't display any error.
The same job was packaged on Mac and worked fine.3 votes -
type tool is fundamentally broken.
Why did you f up the type tool?? It, like almost everything else in Illustrator, doesn't work as good as it did a few versions back. I don't mind you making changes, but when it starts to impede productivity, it's a problem. I hate this program now. HATE. It's a buggy, aggravating, and just does not work seamlessly as it once did.
With the type tool, I have issues placing the cursor in the type. if I use the hand tool in conjunction with the type tool, it overrides the hand tool and starts adding spaces. Neve been a problem…
3 votes -
illustrator 2021 won't open large files created in 2020 version
Opening large files created in the 2020 version gives a message " Illustrator could partially read this file. We recovered as much of the file as possible, but some content might be missing. Open to view the recovered file."
Any file with multiple layers or artboards only shows one artboard and layers are missing. The weird thing is the preview shows the full file and artboards, they just won't open.
Is anyone else having this problem? I've found that if you install illustrator 2020 and open it there it usually works (although not always)
3 votes -
Apple Emoji glyphs now crop at the bottom when rasterising + viewing - after Big Sur update
I have updated to Big Sur. 2018 MacBook Pro. The Apple Emoji glyphs updated. Now, they are cropped about 3-5px on the bottom. Baseline shift doesn't help, rasterising doesn't help, changing the size of the type doesn't help. The emoji are permanently cropped now in both 2019 and 2020 AI versions, as well as in Photoshop. This is both when viewing the letterform, and when rasterising or outlining it. Please help! <3 I am trying to finish a job that looked great before Big Sur. Can't find anything on line.
3 votes -
COPING ISSUES
When I copy something and the I try to paste it there is nothing in the memory buffer.It happens all the time with my colleagues too.Please fix it
Best Regards
Stoycho Yordanov3 votes -
Warped Object moves up artboard when changing Bend or Distortion
- Using Windows 10, latest version, and Adobe Illustrator V 25.1 (but this has occurred in every version of AI I've ever owned)
- After I warp an object, if I change the Bend or Distortion amount in the Top Toolbar the object shifts up the artboard. This happens whether I input an amount and hit enter, or if I just use the arrow keys to increase or decrease an amount. Additionally, if I go into the Object>Envelope Distort>Reset with Warp menu, it shifts up.
- I would expect the object to remain in the same place on the artboard, and change the…
3 votes
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