Illustrator documents open to a red / black screen
Resizing the document window rectifies the issue, annoying nevertheless
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.
Application frame bug.
If you turn off application frame, and then create a new document, the new document window is unusable, its either completely black or (in my case completely red). If you then turn the application frame back on, the view refreshes and you can see your Pasteboard and Canvas.
This is suing the latest version of Illustrator and is easily reproducible on different mac's running the latest version of High Sierra (10.13.4)
Screenshot attached of the issue
Ryan Vickerman commented
Same issue here...
I'm encountering a red artboard when I open ALL Illustrator files. I think it may be a GPU issue...as when I turn off GPU Performance under Illustrator prefs, it works fine.
I'm running CC Illustrator 22.1 (latest) on a (bought new) 2017 MacBook Pro 2.8 with16GB RAM, Radeon Pro 555 2GB/Intel HD Graphics 650 1.5GB graphics on High Sierra. Here's a video of me opening a simple business card (1.5MB file)...
Also posted here...https://forums.adobe.com/thread/2475816
Don Paluh commented
I just had the same issue. I turned on Application Frame, and it was OK. Then I turned it back off and opened a new document, and it also was OK.
Unchecking GPU performance fixed it for me.
You just need to turn off the GPU performance, this fixed it for me. Definitely a bug that needs to be fixed from the adobe team
System info to previous post, sorry:
- Apple LED Cinema Display, 27-inch (2560 x 1440), Radeon Pro 560 4096 MB graphics
-MacBook Pro (15-inch, 2017) with touch bar
Same problem (Sierra 10.12.6, Adobe CC Illustrator 22.1)
The red screen does disappear when changing to Window > Application frame.
Same for me.
2014 MacBook Pro 15 / OS 10.13.3
Have an Eizo external monitor.
Files open as black. If I resize or drag to laptop and back, they are fine. Super annoying.
Neal Eaton commented
Sorry. Did not include system info:
2017 MacBook Pro 15 in. w/Touch Bar
16gb Radeon Pro 560 4gb + Intel HD Graphics 630 1536mb
Neal Eaton commented
I have the same issue with a fully red document window on my Primary (external monitor) upon opening a file from Finder or through the AI Open Dialog Box. It has been going on for a few weeks, and just now have turned off GPU acceleration, and that seems to have resolved. Wont be enabling the Application Frame, because I do not like that interface.
HOWEVER, I am having an additional issue with palettes moving from their preferred locations...my tool palette will move from the left side of the screen to the right, my swatches/color/layers/etc grouped palettes will move from the left edge of the screen toward the center, and be placed OVER the tool palette.
ALSO with rulers enabled, they never stay on from document to document...I have to manually turn them on with EVERY document. Seems like this was not an issue in earlier CC versions and definitely was not an issue in CS6. Minor annoyance, but still there.
I also have secondary monitor as my primary desktop.
But the mentioned workarounds help for now..
Adobe Illustrator CC 22.1
MacBookPro Retina, 15', Mid 2015)
2,8 GHz Intel Core i7
AMD Radeon R9 M370X 2 GB
Intel Iris Pro 1536 MB
High Sierra Version 10.13.3
Eric Shawver commented
Same here. Red screen every time when using secondary monitor (with Application Frame turned off).
Adobe Illustrator CC (22.1)
MacBook Pro (15-inch, 2017)
Processor 2.8GHz Intel Core i7
macOS High Sierra Version 10.13.3
Tom Waterhouse commented
Just to confirm, it's the same solution for me as well. Basically adjusting the workspace in any of the following ways will fix the issue:
- Resizing the window;
- Turning on the application frame (or toggling it on/off);
- Moving the document to another monitor.
The issue appears to be having a secondary monitor as your primary desktop.
Thanks for the help, hopefully this is something that can be fixed, but we have workarounds for now.
Turning on the Application Frame only fixes documents that are open. If the Application Frame is already on and I open or create a new document, I still have the black screen problem.
I have the red document issue and my secondary monitor is my main application monitor. I have the application frame off. Always. Once I dragged my red document window to my primary monitor, the file returned to normal. I was able to drag it over to my secondary and work away.
Turning on Application Frame does solve this issue for me.
Ivan Espervik commented
Did you mean Application Frame? (Not work.) Does not solve the issue here. Only turning off GPU accelereation permanently solves it.
Thank you Daniel for the confirmation. We have also found out that the issue only reproduces when the additional monitor is the primary and once you open another document in the tab or do a new document that openes in the tab the problem goes away.
Others please comment on the thread so that we have have few more confirmation and update the workaround for benefit for all.
i activated the application framework and then there is no problem with the red screen with activated GPU.
Im on a macbook pro 2017 2,8 GHz Intel Core i7
Radeon Pro 555 2 GB
Intel HD Graphics 630 1536 MB
I'm having the same issue immediately after upgrade.
MacBook Pro (15-inch, 2017) Radeon Pro 560 4 GB
Intel HD Graphics 630 1536 MB