8148 results found

1. Collapsing layers with Opt/Alt won’t collapse sublayers

   When Opt/Alt + click on layer, only the TOPMOST sublayer is collapsed. The rest of the sublayers remain expanded.

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   0 comments  ·  Layers  ·  Edit…  ·  Delete…  ·  Admin →
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2. 正常に動かず作業できない
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   1 comment  ·  Actions  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please tell more.

   Share a video recording provide test files, explain the problem in details, share OS and hardware specs, along with the Illustrator version.

3. I can't use and control the mouse
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Zuher, please provide more information. Record a video, provide a test file or specific steps if there are specific actions needed, mention your OS and hardware details, the version number, so that the team could try to reproduce the problem at their side.

4. Artboard renaming doesn't work

   When I rename an artboard, either through clicking the artboard name above my graphic, or by going through the Artboard properties panel, I change the artboard name, then save the document, and close it. When I reopen the document the previous artboard name is there, the new one wasn't saved. This happens in an .ai and .svg file.
   (The webform for submitting ideas doesn't let me upload .ai or .svg files.)

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   Request to Contact Support  ·  1 comment  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. I can't see any shapes I have created inside and outside the artboard, even when I have not selected any preview options

   I am not able to see any shapes, I created inside and outside the artboard. I made sure that none of the preview options are selected, still after zooming in and out whole shapes are disappearing from the illustrator software.

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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6. Acrobat PDF File Format error when saving .AI documents. The size of the passed callbacks struct is wrong.

   Illustrator 30.0 (64 bit.) windows 11 recently loaded then I updated to 30.0. since then 99 % of the time I open my current .AI files to update them and save them, I receive this error which I can't fix. The only way to bypass it is the save to the downloads folder and then over write the original unsaved file with the new version. This is affecting my production time, so it is quite urgent. It could be a setting but as I don't understand the message I can't fix it.

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   Need More Info  ·  0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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7. Cloud saving only works after creating a project

   Operating System: Windows 11 Home, Version 25H2 (Build 26200.7171)
   Illustrator Version: 30.0 (64-bit)

   Steps to reproduce:
   When trying to save a new file as a Cloud Document, the “Save” button remains greyed out.
   I am correctly signed in to my Adobe account and can open existing Cloud files without issues.
   However, Illustrator will not allow saving to the Cloud unless I first manually create a new Project folder.

   Expected result:
   Saving directly to “Your Files” in the Creative Cloud should work without having to create a project.

   Actual result:
   No valid Cloud location is detected until a new project is created manually.
   After creating a project, the file can be saved normally.

   Workaround:
   Create a new project folder

   Operating System: Windows 11 Home, Version 25H2 (Build 26200.7171)
   Illustrator Version: 30.0 (64-bit)

   Steps to reproduce:
   When trying to save a new file as a Cloud Document, the “Save” button remains greyed out.
   I am correctly signed in to my Adobe account and can open existing Cloud files without issues.
   However, Illustrator will not allow saving to the Cloud unless I first manually create a new Project folder.

   Expected result:
   Saving directly to “Your Files” in the Creative Cloud should work without having to create a project.

   Actual result:
   No valid Cloud location is detected until a new project is… more

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Illustrator freezing when clicking on top bar menu MacOS 15.7.2

   Currently in macOS Sequoia 15.7.2: on multiple iMac m1 24" running it, illustrator freezes sometimes when clicking the top menu bar, have to force quit. The bug is not replicable on a specific event, it just happens sometimes.

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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9. Illustrator 30.0 (2026) .ai files open at 1/10 scale in Adobe Acrobat and RIP software (Onyx) – large artboards only

   This issue is affecting multiple users in our environment with the following setups:

   Hardware: Apple Mac Studio (M1 and M2)

   OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

   Adobe Illustrator (desktop): 30.0 (2026 release)

   For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

   Basically:

   When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it appears at roughly 1/10th of the intended scale. This can also be replicated by opening the files in Acrobat.

   The same files saved as PDF from Illustrator 2026 open at the correct size in the RIP, and .ai files saved from Illustrator 2025 also open at the correct scale. This suggests the problem is specific to the Illustrator 2026 .ai format for large artboards.

   Steps to reproduce:

   On a Mac Studio (M1 or M2) running macOS Sequoia, open Adobe Illustrator 30.0 (2026).

   Create a new document with a large artboard (52x300).

   Add some content.

   Save the file as a native .ai file (Illustrator 2026 default format).

   Open the saved .ai file in Onyx (RIP software) or Adobe Acrobat.

   Compare the size reported by Acrobat or Onyx (or measured within the RIP) to the original artboard / artwork dimensions in Illustrator.

   For comparison:

   From the same Illustrator 2026 document, Save As → PDF with default or standard print settings.

   Open the PDF in Onyx or Acrobat and check the size.

   Repeat the same test using Adobe Illustrator 2025, saving an .ai file with the same artboard dimensions, and open that .ai in Onyx or Acrobat.

   Expected result:

   The .ai file saved from Illustrator 30.0 (2026) should open in Acrobat and Onyx at the exact same scale and dimensions as defined in the Illustrator document (matching the large artboard size).

   The size reported in the RIP should match the Illustrator artboard (just as it does with Illustrator 2025 .ai files and 2026 PDFs).

   Actual result:

   Illustrator 30.0 (2026) .ai files with large artboards open in Acrobat and Onyx at approximately 1/10th of the correct scale.

   The same artwork:

   Opens at the correct scale as a PDF exported from Illustrator 2026.

   Opens at the correct scale when saved as .ai from Illustrator 2025.

   So the incorrect scaling appears specific to 2026 .ai files + large artboards.

   Scope / notes:

   Issue has been reproduced by multiple users in our environment, all on M1/M2 Mac Studios.

   Affected OS: macOS Sequoia (and likely the previous macOS version on some machines; behavior appears consistent across both).

   The common factor is Illustrator 30.0 (2026) + large artboard .ai.

   PDF workflow works fine, as does Illustrator 2025, which is our current workaround, but we prefer to send native .ai files to the RIP, and we use the large artboards extensively.

   I would upload example files, but .ai files are apparently an invalid file type to upload here.

   This issue is affecting multiple users in our environment with the following setups:

   Hardware: Apple Mac Studio (M1 and M2)

   OS: macOS Sequoia (and possibly the prior macOS version – behavior appears on machines that have not yet updated as well)

   Adobe Illustrator (desktop): 30.0 (2026 release)

   For the time being, we have reverted back to Illustrator 2025 where the same workflow works correctly.

   Basically:

   When we save .ai files with large artboards from Illustrator 30.0 (2026) and then open those files in our printer RIP software (Onyx), the artwork does not come in at the correct size. Instead, it… more

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminRohit Jain (Admin, Adobe Illustrator) responded

   This issue has been resolved and the fix is now available in our latest beta version, 30.2.12.

   We kindly request you to update and share your feedback.

   We sincerely apologize for any inconvenience caused.

10. Text Converted to Outlines Upon Copy in 2026 with Keyboard Maestro Installed

    Adobe Illustrator 2026 (30.0)
    macOS Sequoia 15.7.1
    Keyboard Maestro 11.0.4

    When copying a live text object in Adobe Illustrator 2026 (point type, area type, type on a path objects), pasting with CMD+V or Edit > Paste converts the text into outlines when Keyboard Maestro Mac automation software is running.

    Quitting Keyboard Maestro Engine stops the behavior so that copying and pasting gives live text in the pasted object.

    Disabling com.adobe.svg as a clipboard copy flavor also fixes the problem, allowing copy and paste to preserve live text instead of creating outlines.

    This problem does not occur in Illustrator 2025 (29.8.3) or 2024 (28.7.10). User's history usage anecdotally confirms that the problem did not occur in any version of Illustrator '22, '23, '24, or '25.

    The problem is not because of a macro (tested with every group and macro disabled). If the Keyboard Maestro Clipboard History monitor is running, copying live text in Adobe Illustrator 2026 converts that text to outlines.

    Developer of Keyboard Maestro reviewed the bug and confirmed user's decision to report it to Adobe.

    Temporary solution: exclude Adobe Illustrator 2026 from Keyboard Maestro's Clipboard History via the KM Settings.

    Adobe Illustrator 2026 (30.0)
    macOS Sequoia 15.7.1
    Keyboard Maestro 11.0.4

    When copying a live text object in Adobe Illustrator 2026 (point type, area type, type on a path objects), pasting with CMD+V or Edit > Paste converts the text into outlines when Keyboard Maestro Mac automation software is running.

    Quitting Keyboard Maestro Engine stops the behavior so that copying and pasting gives live text in the pasted object.

    Disabling com.adobe.svg as a clipboard copy flavor also fixes the problem, allowing copy and paste to preserve live text instead of creating outlines.

    This problem does not occur in Illustrator 2025 (29.8.3)… more

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    0 comments  ·  Type, Fonts, Text  ·  Edit…  ·  Delete…  ·  Admin →
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11. PDF Export for Screens saving full document even thought multiple files selected

    When you 'Export for Screens' as a range or tick certain artboards to export as PDF. These exported PDFs opens the full document rather than just the selected artboard. This happens when you open an exported PDF artboard in Illustrator 2026, but if you open it in 2025 version it opens as it should.

    Version 30.0
    OSX Sonoma 14.31

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12. GPU glitch / flicker / spinning wheel lag while moving artboards (since Illustrator 29.8.3 - 30.0)

    There is an annoying bug with GPU glitch / flicker / spinning wheel lag while moving artboards (since Illustrator 29.8.3 - 30.0)

    1. Choose artboard tool
    2. Move artboard

    glitch and laggy movement

    How to fix this?
    (It is absolutely NO option to turn of GPU ussage!)

    iMac Pro 2017
    Prozessor 2,3 GHz 18-Core Intel Xeon W Grafik Radeon Pro Vega 64 16 GB
    Speicher 128 GB 2666 MHz DDR4
    macOS Sequoia 15.7.1

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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13. Command+V not working in Pantone Connect

    I just had an automatic update for Illustrator version [30.0], and since then, copying the hex code and pasting with shortcut Command+V is not working in the Pantone Connect extension. It seems that it is working with a right click of the mouse, but does anyone have an idea why the shortcut is not working anymore, as this was way faster?
    I'm on Apple M4 Pro 24GB Version 15.6.1 (24G90).

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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14. CCライブラリー

    再起動しても固まって動かない。＋でカラーを追加もカラー選択もできない。

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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15. Image links broken in Illustrator 29.8 for different users

    We work as a team on Windows, files are linked from an area like "C:\Users\UserName\SharedDrive\" where the user name changes based on the team member.

    Illustrator 29.4 can handle this change. For example, if Jane and I are working on the same file, she can place a file with a link C:\Users\Jane\SharedDrive\file name.jpg, and when I open the file, Illustrator updates the link to C:\Users\Sarah\SharedDrive\file name.jpg with no issues.

    Jane updated to Illustrator 29.8.2 and suddenly all her links appear as missing on my computer. I tried also updating to 29.8.2 and links remained broken. We both downgraded to 29.4 and she resaved the file, links are working again for both computers. This seems to be a bug in Illustrator 29.8.2.

    We work as a team on Windows, files are linked from an area like "C:\Users\UserName\SharedDrive\" where the user name changes based on the team member.

    Illustrator 29.4 can handle this change. For example, if Jane and I are working on the same file, she can place a file with a link C:\Users\Jane\SharedDrive\file name.jpg, and when I open the file, Illustrator updates the link to C:\Users\Sarah\SharedDrive\file name.jpg with no issues.

    Jane updated to Illustrator 29.8.2 and suddenly all her links appear as missing on my computer. I tried also updating to 29.8.2 and links remained broken. We both downgraded to 29.4… more

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    0 comments  ·  Images, Links  ·  Edit…  ·  Delete…  ·  Admin →
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16. Libraries Panel coming up black v 29.8.2

    Libraries Panel is coming up black in v29.8.2 on MacBook Pro M1 2020, iOS 15.5 (24F74). I checked my CC app and can see everything there, but the panel won't do anything in Illustrator.

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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17. Ai crashed and the recovered file is missing changes made in last 2 hours

    Illustrator just crashed after 10 hours of work!!!!!! It recovered the file, but only at the stage I was probably at after just 2 hours — the rest is completely lost! I checked everything, and it saved approximately nothing!!!! I'm furious right now!

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18. meu gerador de imagem nao esta funcionando, ele sempre exibe a mensagem de erro, que estão com uma alta demanda, e não sei o que fazer.

    Meu gerador de imagem não está funcionando, ele sempre exibe a mensagem de erro, que estão com uma alta demanda, e não sei o que fazer.

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    0 comments  ·  Tools  ·  Edit…  ·  Delete…  ·  Admin →
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19. Share and Review Pin Function is not working

    Various Operating Systems Mac and PC. Various users.
    Illustrator Desktop V 29.8.2
    Trying to markup a Share for Review document
    Trying to add a pin and the pin tool does not show up and when I add the comment it just adds it as "unmapped".

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20. Error in startup script with InDesign path, line: 1 I/0 error since latest update 29.8.2

    This error pops up on every Illustrator startup now:

    Error in C:\Program Files (x86)\Common Files\Adobe\Startup Scripts
    CC\Adobe InDesign\indesign-v20.0.jsx
    Line I:
    I/0 error

    Tried reinstalling Creative Cloud and all apps using CC cleaner, no effect. Tried resetting preferences, no effect. Renaming the .jsx file helps but it's not recreated and presumably has some purpose (removing a similar one for Photoshop breaks Bridge Batch actions for instance).

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    2 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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