Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8075 results found
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SVG files open altered
My files are continuously saving incorrectly. They look great when I save, but when I close out and open it later, things are not as they were. Anchors/handles jump out of whack, stylized effects disappear, rasterized images go blank or disappear; it is maddening. I cannot use this program if my files do not reopen as I saved them. They are exactly right when I hit save, but upon reopening, or opening in another program, they are altered in infuriatingly time-consuming ways.
Possible related symptoms -- upon saving a file, Illustrator regularly tells me my file has been modified outside…
1 vote -
There’s an issue with the undo function (Cmd + Z). Instead of undoing the last action, it jumps back to a much earlier point
There’s an issue with the undo function (Cmd + Z). Instead of undoing the last action, it jumps back to a much earlier point, and then it can’t be redone — it’s as if the last few steps never happened. Sometimes this also happens when saving the project, which is very problematic. It seems to occur randomly, and the only way to fix it is to close and reopen the program — but that doesn’t recover the lost actions either. I have the latest version of the app and a Macbook Pro M2 with 16gb of RAM.
1 vote -
While the file is still running in the software, it has vanished from the folder.
Regretfully, my file is no longer in the area where I saved it, but it is still open in the software, and I am unable to save it to any folder or Adobe Cloud. I don't know why this is occurring.
Illustrator 29.3.1
1 vote -
Can't print gradients!
Running Illustrator 29.4 on a brand new Mac Studio Ms Ultra. I can no longer print ANY gradients (past or newly created) that I make in Illustrator and save as a pdf. I can view them on the screen, but they disappear when printed—the whole shape/object/type is just missing. Never had this issue in the decades that I have been using Illustrator. Printing to a Canon inkjet with most current driver installed. HELP ME, PLEASE.
1 vote -
Artboard size units not right
Ai 29.4 / Sequoia 15.4
Create an artboard of 59,4 x 60 cm, add some graphics. Save as .pdf.
Place in InDesign, and see how it is actually 5,94 x 6 cm.
I think Illustrator messes with mm and cm.1 vote -
Documents don't open
If I create a new document the dialog appears and I select the option and hit OK. Then the screen does not show the document. Only a gray screen. The same happens when I try to open an existent document. I have to close and and open several times until it opens or create the document.
1 vote -
Transform inputs in Properties panel won't let me change/add values
This is insane. The Transform inputs of the Properties Panel won't let me enter values for the X and Y coordinates OR the H and W. I am using Mac Sequoia. Is there some secret setting that I need to change to make these values accessible? I changed from Windows to Mac because (allegedly), Mac would be able to handle Adobe much better. So far, not at all true.
1 vote -
Multiscreen display problem
On Windows 11 pro. Multiscreen HP. Launching and Activating (to use), Adobe Illustrator causes multiscreen display, to reset to Landscape and also Disrupt other windows to Minimise and Maximise and change Portrait to Landscape format, without reason.
This also occurs over one minute, which is a waste of time, when I'm regularly jumping into Adobe Illustrator.
The layout display setup should be maintained and not be disrupted repeatedly. Please stop changing Windows display format and let the OS do the job.
I can confirm this is a problem with Adobe Illustrator with a simple test. When I activate ALL other…
1 vote -
Cursed Path includes non deletable artifacts — part of shape when outlined.
I have drawn custom shapes using the pen tool. Visible artifacts are growing out of anchors. When I switch to outline mode, these artifacts are not visible, yet when I expand the strokes, the artifacts become part of the resulting shape. I cannot resolve this by deleting the anchors that cause the issue, if I do that and then reconnect the remaining points, the artifact simply reappears. I'm attaching an Illustrator file with the cursed paths so that others can see if they experience the same issue or if they can resolve it.
I am running Illustrator cc 29.4 on…
1 voteHi All,
Thanks for reporting the issue!
We’ve reviewed the issue, but unfortunately, we're unable to reproduce the issue on our end.
To help us investigate further, could you please share:
- The .ai file where you’re seeing the issue
- Or a short screen recording capturing the issue from the start
Also, let us know:
- Is the issue 100% reproducible on your side, or does it happen intermittently?
Your input will help us get to the root of the problem faster.
Looking forward to your response!
Regards,
Aishwarya G Gadodia
Illustrator Team
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illustrator与Magnet软件冲突
当magnet与illustrator同时运行时，illustrator会出现严重的卡死或卡顿
1 vote -
Can’t paste from Photoshop
It works from Photoshop to Illustrator (I had to ensure both were Illustrator2025/Photoshop2025 were running)
1 vote -
Properties panel doesn't show any settings
Using Illustrator 29.4 with macOS 15.3, the Properties panel doesn't show anything anymore but the "Quick selections" text (might not be the right term as my software is in French)
1 vote -
Manque de générer les vecteurs dans le menu objet
Je trouve pas la fonctionnalité "générer les vecteurs"
1 vote -
Illustrator not working
When I open Illustrator the processor dramatically slows down, to the point I can't have anything else open. Photoshop, on the other hand, works fine. When I try to move my mouse in Illustrator it takes ages, the screen starts flickering when I click on something for a few minutes before I click something else and it happens again. Sometimes it crashes. I updated Illustrator last week to the newest version, then uninstalled it because I blamed the problem on the update, but version 29.4 works just as bad. It all happened suddenly, the drivers are updated and I have…
1 voteSonia, this is something something from the support team would have to take a look into...
Try to reach an agent from this page — https://helpx.adobe.com/contact.html?step=ILST (use the chat button at the right bottom corner)
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Creative Cloud Fonts wont sync.
The fonts already installed via Creative Cloud show missing in Illustrator. It also keep removing the font from the font family stating font was unable to be installed due to an error. So every time I open Illustrator or simply start my system there a new font missing. CC sprouts an error regarding a font. Never had this issue before.
1 vote -
Flatten Transparency color change
Illustrator 2024 29.4 (64-bit) Windows 11 Pro, Intel(R) Core(TM) Ultra 7 165H 3.80 GHz, 32 GB Ram
When using the "flatten transparency" or "rasterize" options, there is a single line of text that keeps changing color. See screen shots attached. This happens regardless of what settings I select. I need the color of the text to be maintained through the operation.
1 vote -
Remove the window
Listen to me. Please remove the window, this program is very buggy and does not work periodically, frequent departures. DELETE IT.
1 vote -
Solid black bar 1.5" wide across entire width of screen blocking top part of opened file
On opening existing file, solid black bar 1.5" wide and across entire screen at top of screen blocks that portion of file. Cannot resize it or delete it. Cannot access that part of file for editing. Was fine 3/30/25 after upgrading Illustrator on that day due to issues of uncontrollable mouse action.
TEST YOUR PRODUCT BETTER BEFORE RELEASING IT!!!!!
1 vote -
PDF no mantiene valores de color
Al generar un PDF/X-4 con una calidad de salida específica, los valores originales no se conservan, sino que se convierten completamente a dicha calidad de salida.
0 votes -
Problem with Grouping Layers
I didn't use to have this problem and it doesn't seem to happen all the time, but when it happens it is annoying. That is, when I want to group two different sets of separately grouped objects into a grouped layer, what happens is that each of the layer groups with specific set of objects become combined into one single layer group. That is, the objects are no longer layer grouped by their original layer groups, but all the objects where combined into the same layer group. An Example would be: One layer group contains yellow objects and another layer…
1 vote
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