8075 results found

1. Crash when clicking on options in … (More Options) popup in the Properties panel

   This one exist for at least a year: when object is selected and Properties panel docked to the right, click on the … (More Options) button in the Transform section. Then it either crashes immediately or when some option is modified (like "Scale Strokes and Effects").

   I remember I reported that while ago, but got no reply and obviously no attention from support team.

   Top of the crash report:

   Process: Adobe Illustrator [44604]
   Path: /Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 28.3.0 (28.3.0)
   Code Type: ARM-64 (Native)
   Parent Process: launchd [1]
   User ID: 501

   Date/Time: 2024-03-23 20:18:35.4441 +0200
   OS Version: macOS 13.6.5 (22G621)
   Report Version: 12
   Anonymous UUID: 7ABCBAF3-9B93-72F9-4C87-153C354F26DA

   Sleep/Wake UUID: 6FE71DB3-8669-425E-9C7F-EC00BE3DEEFF

   Time Awake Since Boot: 380000 seconds
   Time Since Wake: 1440 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0 Dispatch queue: com.apple.main-thread

   Exception Type: EXCBADACCESS (SIGSEGV)
   Exception Codes: KERNINVALIDADDRESS at 0x0000000000000000
   Exception Codes: 0x0000000000000001, 0x0000000000000000

   Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
   Terminating Process: exc handler [44604]

   VM Region Info: 0 is not in any region. Bytes before following region: 4334239744
   REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
   UNUSED SPACE AT START
   --->
   
   __TEXT 102574000-1039a8000 [ 20.2M] r-x/r-x SM=COW ...e Illustrator

   Kernel Triage:
   VM - (arg = 0x0) pmapenter retried due to resource shortage
   VM - (arg = 0x0) pmapenter retried due to resource shortage

   Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
   0 TransformPalett 0x13e3d6928 0x13e3c4000 + 76072
   1 TransformPalett 0x13e3d4fec 0x13e3c4000 + 69612
   2 TransformPalett 0x13e3e71b0 0x13e3c4000 + 143792
   3 TransformPalett 0x13e3da9a0 0x13e3c4000 + 92576
   4 TransformPalett 0x13e3cf194 0x13e3c4000 + 45460
   5 TransformPalett 0x13e3d0c4c 0x13e3c4000 + 52300
   6 TransformPalett 0x13e3cf80c 0x13e3c4000 + 47116
   7 dvaui 0x106b78220 0x106b04000 + 475680
   8 dvaui 0x106b76a70 0x106b04000 + 469616
   9 dvaui 0x106b775b4 dvaui::controls::UIInteractiveControlView::FinishInteractiveChange() + 48
   10 dvaui 0x106c64a64 dvaui::controls::UITextEdit::TextMessageNotify(dvaui::controls::TextEditAction, dvaui::controls::OSEditText*) + 388
   11 dvaui 0x106be5928 dvaui::controls::UINumberEdit::TextMessageNotify(dvaui::controls::TextEditAction, dvaui::controls::OSEditText*) + 24
   12 dvaui 0x106b3550c dvaui::controls::OSEditText::SendTextEditAction(dvaui::controls::TextEditAction) + 168
   13 dvaui 0x106b2c6e4 dvaui::controls::OSEditTextItemMAC::UIFocusChanged(dvaui::ui::FocusChangeReason) + 128
   14 dvaui 0x106e4fac8 dvaui::ui::UINode::UIDispatchFocusChange(std::1::list<boost::intrusiveptr<dvaui::ui::UINode>, std::1::allocator<boost::intrusiveptr<dvaui::ui::UINode>>> const&, dvaui::ui::FocusChangeReason) + 76
   15 dvaui 0x106e4fcf8 dvaui::ui::UINode::UIUpdateKeyboardFocusStateDueToLoss() + 192
   16 dvaui 0x106e6bd14 dvaui::ui::UIDialog::UIActivationChanged(dvaui::ui::UINode::WindowActivation) + 28
   17 dvacore 0x104bc6a24 0x104b6c000 + 371236
   18 Adobe Illustrator 0x102b509d8 0x102574000 + 6146520
   19 dvacore 0x104bc691c dvacore::config::ExecuteTopLevelFunction(std::__1::function<void ()>, bool*) + 92

   This one exist for at least a year: when object is selected and Properties panel docked to the right, click on the … (More Options) button in the Transform section. Then it either crashes immediately or when some option is modified (like "Scale Strokes and Effects").

   I remember I reported that while ago, but got no reply and obviously no attention from support team.

   Top of the crash report:

   Process: Adobe Illustrator [44604]
   Path: /Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 28.3.0 (28.3.0)
   Code Type: ARM-64 (Native)
   Parent Process: launchd [1]
   User ID: 501

   Date/Time: 2024-03-23 20:18:35.4441 +0200
   OS… more

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. I can't save files

   I can't save files.
   Whenever I try to save any of them, a notification comes up which says that the file cannot be found.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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3. Blank PNG export

   Files exported as pngs in the newest version of illustrator are coming up as blank and will export as 0 bytes. This is happening on desktop and laptop for Mac, unsure if happening on PC/Windows.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Pasting text from Microsoft Office does not work on Mac but works on PC

   This has been an issue for quite a while on many different machines Mac OS version, and Illustrator versions over the years and is consistent. When copying text or vectors containing text like graphs from a Microsoft Office app like Excel, PowerPoint, or Word. Then pasting into Illustrator, the graphics and vectors are correct but the text is illegible in that it is corrupted in some way so it looks like symbols.

   I know it works on Windows as this is my usual workaround in the past, but my main machine is a Mac and this is a very annoying workflow.

   This has been an issue for quite a while on many different machines Mac OS version, and Illustrator versions over the years and is consistent. When copying text or vectors containing text like graphs from a Microsoft Office app like Excel, PowerPoint, or Word. Then pasting into Illustrator, the graphics and vectors are correct but the text is illegible in that it is corrupted in some way so it looks like symbols.

   I know it works on Windows as this is my usual workaround in the past, but my main machine is a Mac and this is a very annoying… more

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. Artboard not sizing correctly

   This issue continues happening. I am attaching 2 screenshots showing the issue. Image 1 shows the top right corner of the artboard when I "fit to page." Image 2 shows the artboard after I've zoomed out once. The edge of the artboard moves in, but visually, the white part of the artboard doesn't move.

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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6. Objects missing when save as pdf

   When I want to save the file as a pdf, various elements are missing in the exported file. These are mainly rectangles that are filled with a color gradient.
   I have already tried various export formats, but the problem only occurs with pdf exports, regardless of which pdf format I use. I have not found any errors within the export settings as I have not changed the process before.

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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7. PDF opened without changes, but I can see the changes in preview

   1. macOs Big Sur 11.3.1
   2. adobe illustrator 25.3.1 (desktop)
   3. I'm importing PDF file that were changed. In preview before opening I see the changes on the image. Then I choose to import all pages. And when the file is opened, there are not changes and the name of the file is untitled.
   4. I expect to see file with all my changes and the title of the file is the same as the file I choose to open.
   5. The screenshots are attached.

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   4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. "Select a File Format to open file"

   Multiple Illustrator files with vector polygons and linework from ArcGIS Pro are no longer opening properly and are instead prompting: "Select a File Format to open file" with "Text" or "ArcGIS - Adobe Illustrator" as options. Selecting either option opens an empty, blank file. How can I continue editing the original Illustrator files?

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   2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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9. Paste in front places objects in a wrong position

   Just updated to Illustrator 28.3 on macOS Ventura 13.4 on iMac 19,1.
   Paste in front is fine on current artboard copied from. But paste in front does not land in corresponding location on another target artboard.
   i.e. - copy text or art from artboard A. Paste in front artboard A lands in exact same spot. Paste in front artboard B (same size, but to the right of A) lands at -6.568" @ 139.125° from artboard A location (up and to the left). Artboard C (2nd document) lands up and to the left -19.6735" @ 169.064° of expected location.

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   3 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The bug vanished after a reboot.

   If you encounter this again — please leave a comment.

10. Screen flashing while tool tips is on and hoovering over docked toolbar

    While using the advanced toolbar and the 'show tool tips' feature, the screen flashes/glitches very fast and violently. I turned off the tool tips and the glitch stops. The tool tips feature is helpful but this glitch makes it useless/painful.

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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11. Can't make a blend out of two expanded letter

    I cannot MAKE the blend.... no matter what I try it is not working.
    I have expanded both letters and expanded the appearance of the path between them with no avail... Can someone please help me this is driving me bananas

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    1 comment  ·  Blends  ·  Delete…  ·  Admin →
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12. Colocar novamente as opções da janela de traçado

    Não é possível que uma versão nova tenha um retrocesso e fique limitada em algo tão básico como modificar os traçados, falei com o suporte e me confirmaram que realmente não tem mais, não posso modificar o traçado básico para ter pontas ou ser intermitente ou ficar interno, centrado ou externo à forma... que retrocesso é esse?

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    1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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13. Illustrator won't export the correct artboards

    Everytime i try to export a document, either as a PDF, JPEG, PNG, it won't export the correct artboards; say I have a document with 10 artboards and I want to export only 1 to 5, it will export all the pages. If I'm trying to export just one artboard as a JPEG, sometimes it will export another one randomly. Yes I'm making sure the artboards are labeled correctly, yes I type the correct numbers when exporting, but nothing seems to help, illustrator just exports whatever, I have to save the document, close it and open it again and try again for it to work correctly (I have to do this process as many times as it takes)

    Everytime i try to export a document, either as a PDF, JPEG, PNG, it won't export the correct artboards; say I have a document with 10 artboards and I want to export only 1 to 5, it will export all the pages. If I'm trying to export just one artboard as a JPEG, sometimes it will export another one randomly. Yes I'm making sure the artboards are labeled correctly, yes I type the correct numbers when exporting, but nothing seems to help, illustrator just exports whatever, I have to save the document, close it and open it again and try… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Can't change size

    The cursor doesn't let me resize anything including text, images and figures.
    It only allows me to change places but doesn't let me change the size.

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    1 comment  ·  Actions  ·  Delete…  ·  Admin →
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15. Preview of the 3D cube in the Effect 3D (classic) dialog is garbled or missing

    When opening effect the preview is garbled.
    Rotating 3D cube, it is flashing or disappearing.
    Changing angles via keyboard has same bug.
    AI beta 28.4.32

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    2 comments  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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16. Ungrouping - Have to ungroup 5 times before it ungroups

    Ungrouping for the last few days has not been working properly. I group 2 objects together, and then when i try to ungroup them i have to tell it to ungroup 5 times before it actually does it.

    Illustrator 2024 28.2

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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17. Libraries are responding super slowly

    Interacting with the libraries panel is SUPER slow.
    Right clicking on an item takes ~ 15 seconds for the menu to show up.
    Selecting something from the menu takes just as long to work.
    "adding to library" take 10-15 seconds.
    moving/organizing the items in the library takes 10-15 seconds

    While waiting, I can still use the drawing window/artboards no problem.
    This started happening last week. (approx feb 26 2024)

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    1 comment  ·  Performance  ·  Edit…  ·  Delete…  ·  Admin →
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18. 不同位置，相同分布对齐，得到的结果不一样？

    一个圆放在矩形的不同位置，使用相同的分布对齐方式，得到的结果不一样？如视频：

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    0 comments  ·  Align, Distribute  ·  Edit…  ·  Delete…  ·  Admin →
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19. Illustrator freezing, crashing and lagging. Every time I use it!

    I've been having this problem for at least a month or so, but recently it has gotten way worse! Every time I use Illustrator, no matter the file type/size/specs, it would freeze randomly. I cant press anything, I can't save. The only way out is the force quit. This was my "manageable" problem since the files usually were recovered. However, note it is getting way worse. It is freezing multiple times a session and even crashing now. It says it cannot save due to errors or just full on crashes mid save. I am also now even having launch problems!

    The freezing is definitely what happens most often. But the crashing, freezing, inability to save, and now launch problems are inhibiting my everyday work.

    I have never had a problem like this before until 2024, please help!!! I have a 2023 Macbook Pro with the M2 that is currently running Sonoma 14.3.1 and Illustrator 2024.

    I don't have any weird or corrupt files to my knowledge, and this happens no matter how big or small the file I am working on. I am sick of the freezing, crashes and spinning wheel of death :(

    I've been having this problem for at least a month or so, but recently it has gotten way worse! Every time I use Illustrator, no matter the file type/size/specs, it would freeze randomly. I cant press anything, I can't save. The only way out is the force quit. This was my "manageable" problem since the files usually were recovered. However, note it is getting way worse. It is freezing multiple times a session and even crashing now. It says it cannot save due to errors or just full on crashes mid save. I am also now even having launch problems!

    … more

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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20. Windows 10 22H2 / Illstrator 28.3で正常に起動しない

    1. Windows 10 22H2 / Illstrator 28.3
    2. Illstrator 28.3の起動
    3. 正常な起動
    4. アプリケーションが応答しない

    28.3にアップデートしたところ、正常に起動しなくなりました。アプリケーションが応答しません、となります。ひとつ前のバージョンでは正常に起動しておりました。

    正常起動しなくなった後

    a. ウイスル対策ソフト無効化
    b. AIの環境設定ファイルの削除
    c. AIのアンインストールおよび再インストール

    を試しましたが、状況は改善せず。

    また、Windows 11 23H2環境では、28.3も正常に起動します。

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    1 comment  ·  Launch  ·  Edit…  ·  Delete…  ·  Admin →
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