1124 results found

1. Batch exporting ai>psd does not work in latest Illustrator update.

   Batch exporting does not work in latest update. The images appear to process, and as each image is processed, there is a message that a photoshop file is being created. However, the end result files are the same ai files that I began with. Using Mac OS 10.14.

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   0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Transparency Mask - PDF Processing BUG - Color Profiles

   Transparency Mask - PDF Processing BUG - Color Profiles

   Screen Shot 2018-11-09 at 10.10.25 AM.png
   Assigned Color Conversion

   Screen Shot 2018-11-09 at 10.08.19 AM.png

   Save As PDF
   Output Options
   - Color
   -- Color Conversion: No Conversion
   -- Profile Inclusion Policy: Include All Profiles

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3. Unable to activate fonts because "Not signed in" even though I am signed in!

   I am trying to open an Illustrator file that has two fonts which are not installed on my computer.

   When I open the file, a dialog comes up and I click the "Find Fonts" button. However, it gives me an error saying that I am not signed in (see attachment "not signed in").

   I am not able to click the Help menu option because the Find Font dialog window does not allow me to focus on the main window.

   When I close the Find Font dialog, I check the help menu to discover that I am, in fact signed in! (see attachment "signed-in")

   This is a terrible user experience to say the least.

   I am trying to open an Illustrator file that has two fonts which are not installed on my computer.

   When I open the file, a dialog comes up and I click the "Find Fonts" button. However, it gives me an error saying that I am not signed in (see attachment "not signed in").

   I am not able to click the Help menu option because the Find Font dialog window does not allow me to focus on the main window.

   When I close the Find Font dialog, I check the help menu to discover that I am, in fact signed in!… more

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   Request to Contact Support  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

4. When I export as png, application crashes

   Adobe version: 22.1, OS: Windows 10 (the adobe application is on a virtual desktop for security reasons.)

   From the last 2 weeks, I have not been able to export to png. This was never an issue until recently. I get a prompt for export for multiple screens. I've tried exporting it in multiple dpi (72, 192, and 300). This also crashes. I've tried choosing a single asset and exporting selection. This also results in a crash.

   Please help me find a solution.

   Thanks,
   Lubna.

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5. Adobe Illustrator 23.0.1 does not open files while running.

   The Issue:

   Adobe Illustrator won't open files ( .ai .eps , etc ) when Illustrator is running.
   Won't open files from Bridge, or explorer by double clicking or right click-> open with.
   Won't open files that are downloaded, by clicking on them,
   Won't open files from Internet Explorer with option: Open

   Illustrator Does open files when the program is not running.

   I did not install any additional plugins.

   Adobe Illustrator version:
   CC 23.0.1 ( Windows)

   Creative Cloud App Version:
   4.7.0.400

   i've checked files association in Win10, and in Adobe Bridge, reinstalled the app, updated, resetarted my computer.

   ---

   System Information

   ---

     Time of this report: 11/5/2018, 12:23:59
   
            Machine name: PLWN8750
   
              Machine Id: {E840FC2A-5C6E-4204-95C0-3BBD508F16B2}
   
        Operating System: Windows 10 Enterprise 64-bit (10.0, Build 16299) (16299.rs3_release_svc.180808-1748)
   
                Language: English (Regional Setting: English)
   
     System Manufacturer: Dell Inc.
   
            System Model: Precision 5520
   
                    BIOS: 1.10.1
   
               Processor: Intel(R) Xeon(R) CPU E3-1505M v6 @ 3.00GHz (8 CPUs), ~3.0GHz
   
                  Memory: 16384MB RAM
   
     Available OS Memory: 16228MB RAM
   

   FIX I've installed older version 23.0.0, and files open correctly, please fix it in next updates.

   The Issue:

   Adobe Illustrator won't open files ( .ai .eps , etc ) when Illustrator is running.
   Won't open files from Bridge, or explorer by double clicking or right click-> open with.
   Won't open files that are downloaded, by clicking on them,
   Won't open files from Internet Explorer with option: Open

   Illustrator Does open files when the program is not running.

   I did not install any additional plugins.

   Adobe Illustrator version:
   CC 23.0.1 ( Windows)

   Creative Cloud App Version:
   4.7.0.400

   i've checked files association in Win10, and in Adobe Bridge, reinstalled the app, updated, resetarted my computer.

   ---

   System Information

   ---

     Time

   … more
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6. Unable to save to Illustrator 8 legacy format

   Illustrator 23.0.1 (64-bit)
   Windows 7 Pro SP1 x64

   File saved as Illustrator 8 cannot be reopened by Illustrator CC 2019 or earlier versions.

   Create simple file (can be blank, but this doesn't show the full problem.
   Save as Illustrator 8 format.
   Attempt to ope.
   Error message (see screenshot) is displayed.
   Click OK.
   File then opens, but has no content.

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7. Illustrator won't export SVGs - V. 23.0.1

   When trying to export (for screens) artboards and/or assets, it does create subfolders but won't export any SVGs.

   It does export PNGs etc but not SVGs.

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8. Changed placed item outside of illustrator does not mark the AI Document as changed...

   If I have an illustrator document open that has a linked placed item within it, and the document has just been save, and I modify and save the placed item outside of illustrator - AI prompts me that the item has changed and asks if I was to update the placed artwork. If I select YES, the artwork is updated but the AI document is not internally marked as changed - e.g. I can close the file and it will not prompt me to save.

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9. CC 2019 hangs/crashes on quitting on Windows

   Everything was fine until i signed out and singed in again the subscription license 2 weeks ago, on my Windows 7 system.
   Each time when i try to close Illustrator, it hangs. I tried the following, but does not work:
   - sign out and sign again the license
   - clean prefs and reinstall

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10. Save for Web

    Hi,

    This problem has persisted for a long time. On the image I have attached you can see that there is a vertical white line to left of the red square. When exporting the white line is still there – the only way to avoid it is to have the graphics stretched beyond the artboard before exporting.

    Why has this never been fixed??

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11. Illustrator does not open files or create new files; macOS High Sierra 10.13.3

    I'm running Illustrator CC 2019 on a MacBook running High Sierra 10.13.3 I cannot open files or create new files at all.

    3 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Hide File Extension on Export

    It's very annoying that when exporting to .jpg, etc. the hide file extension box is automatically checked. This is awful. Why?!?

    2 votes

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13. Illustrator CC 2019 (v3.0)

    I generate a PDF from Illustrator with "High Quality Print" option and unable to view in Acrobat DC.

    This is happening only after I update the Illustrator CC 2019 (v23.0)

    I have attached the screenshot.

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14. JPG Import bug CC 2019

    macOS 10.13.6
    Ai 23.0

    Try to open or place a .jpg or .jpeg file
    -> Error-Message "File could not be read because there was an error"

    Does work with other images. I attached the original image.

    (After running the image through imageOptim the import works)

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    2 votes

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    Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi Jan,

    Thanks for logging the issue.

    Is it possible to share the source JPEG file with the AI team at:
    sharewithaiATTHERATEadobeDOTcom

    If possible please also do share the steps that how you created the JPEG file.

    With Best Regards,
    Illustrator Team

15. Can't drag and drop or place png or jpeg files

    macOS Mojave Version 10.14
    MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)

    Illustrator 23.0

    I try to drag and drop or place png/jpeg files and nothing happens. When selecting and pasting an image an error message says 'Not enough memory to place file.' This never happened before updating to 23.0

    4 votes

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16. illustrator wont open file windows

    I have searched the support site and user voice with no results.

    When I attempt to drag an *.ai file from the explorer window to Illustrator, or when I double click the file, it does not open. When I double click the file, Illustrator opens or switches to the window, my cursor briefly shows the 'thinking' animation but nothing happens.

    • There is no freeze or crash
    • Restart of the application did not fix the issue.
    • File>>Open is the only way I can open files
    • This happens to all files whether created with CC 2019 or earlier versions

    Specs:
    Illustrator CC 2019
    Windows 10

    I have searched the support site and user voice with no results.

    When I attempt to drag an *.ai file from the explorer window to Illustrator, or when I double click the file, it does not open. When I double click the file, Illustrator opens or switches to the window, my cursor briefly shows the 'thinking' animation but nothing happens.

    • There is no freeze or crash
    • Restart of the application did not fix the issue.
    • File>>Open is the only way I can open files
    • This happens to all files whether created with CC 2019 or earlier versions

    Specs:
    Illustrator CC… more

    15 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Cannot open .ai files after update. Windows 10

    After new October update for Illustrator CC 2019, I can no longer open .ai files? I get the 'how to you want to open this file?' window appear.

    If I right click .ai file > properties > opens with, change. and select the correct Illustrator it still does not change!

    2 votes

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18. AI crashes on opening PDFs

    Attempting to open a PDF proof generated from InDesign, AI quits without warning. Either using right-click/Open With… or File -> Open from within AI produces this result.

    OSX 10.13.6
    Illustrator 23.0
    Mid-2015 MBP.

    2 votes

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    If the issue is still reproducible with AI 23.0.2 then please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

19. Export as SVG: linked image gets deleted

    Hi All,
    I have an issue when exporting to SVG.
    I created an AI file with a linked jpg image as a background, and some text on top.
    When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
    So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try to export again I get an SVG with no background image, because the link is broken.
    I tried to embed the image in the AI file before exporting. When I export the first time, same as before, SVG is correct but I lose the image file, even if it's embedded and not linked, this is very strange. If I try again without original image file, I get an SVG file with background image, but it's much bigger than before, like 400kb instead of 80kb. Comparing the 2 SVGs, I see in the code that the first one has the image embedded as jpg, and the second as png, don't know why.

    AI 23 on macOS High Sierra 10.13.6

    Hi All,
    I have an issue when exporting to SVG.
    I created an AI file with a linked jpg image as a background, and some text on top.
    When I export to SVG, the original jpg image gets deleted (I mean the original file, it disappears from Finder, it's not even in the recycle bin) and then Illustrator gives me the message "Some files are missing or modified in the links panel. Would you like to update them now?".
    So, the first time I export, the SVG is saved correctly but I lose the original image file, if I try… more

    4 votes

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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is fixed in Illustrator 23.0.2 update

20. Illustrator CC 2019 freezes when trying to save.

    Illustrator freezes while trying to save, both locally or on a network drive.

    6 votes

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    Need More Info  ·  Anish Kumar responded

    Hi,

    I would like to know if your issue is resolved ? If not please help us by answering few questions-

    Hardware you were working?
    Is this very frequent?
    Your operating system?
    Are you connected to a VPN?

    Please revert us back with the above information,it may help us to reproduce the issue in house.