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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8136 results found

  1. The white-filled circle arrowhead has some very strange geometry.

    The white-filled circle arrowhead in Support Files/Resources/en_us/Arrowheads.ai has two doubled points in the black circle. This results in unexpected imagery when a path is given this arrowhead, expanded, and has further effects applied.

    Screenshots: outline view, and outline view with half of each point pair selected and moved down 1pt.

    This was discovered in 25.3.1 but I bet it's been lurking there long enough that it predates your current source control tree. :)

    2 votes

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    1 comment  ·  Strokes  ·  Admin →
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  2. Anchor Points and Handles Missing

    When selecting the outline, anchor points (and their handles) seem to disappear, making it near impossible to create the desired curve. It was working fine the other day. I am using version 25.0.1 on a Mac. I have tried this in both OS 10.15.7 and OS 11.2, with the same results. Image below is when outline is selected with Direct Selection Tool (Usually anchor points and handles are visible here)

    5 votes

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    2 comments  ·  Tools  ·  Admin →
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  3. [M1 Mac Mini] Area outside artboard flickers when mouse is moving

    This is a weird one, because everything works just fine when you first launch the software. However once your computer goes to sleep and log back in, the area outside the outboard within your file window flickers as you move your mouse around.

    A workaround is to quit Illustrator and start it back up.

    I'm running Adobe Illustrator 25.2 on my Mac Mini M1 with 8GB RAM and 512GB SSD.

    7 votes

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  4. Color changes when saving as .eps

    Saving out a pattern with a purple background as .eps turns out as black when previewing the file on the computer or in pdf-reader and when opened on other computers. Opening the file back into illustrator still shows everything as purple.

    MacOS BigSur 11.4
    illustrator 25.2.3

    Right side show as the colors are perceived in illustrator, left side is what other software see when opening the file.

    1 vote

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  5. Can't open my most recent aic file

    Using windows 10. I created the file on v25.0 of illustrator and yesterday updated to v25.01 and the file continued to work fine and my work was saved.

    Today I am unable to open that one file from my cloud documents. On the illustrator home page if I click on the file preview nothing happens, whereas with every other document clicking on the preview opens the document. I have tried opening it from my cloud storage webpage but it just opens the home page of the desktop app. It also says there's an error when I try to download the…

    10 votes

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  6. Program beta response to clicking/deleting... lagging

    Simple clicking to deactivate a tool, or deleting objects now have a distinct delay. Something has changed in the Illustrator Beta this week that looses track of what is highlighted.

    1 vote

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    1 comment  ·  Performance  ·  Admin →
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  7. Artwork flashing/glitching while dragging text

    Artwork on different layers is flashing while dragging text. See attached video.
    -Windows 10 Pro 64-bit build 19043
    -Intel i5-8600, NVIDIA GTX 1060 6GB
    -Illustrator 25.4.1 (64-bit)

    The error can be replicated by dragging the text at the bottom of the artboard. Zooming in/out seems to redraw everything properly.

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  8. 24.3.1 (64 bit) At 64000 magnification a small tick appears at the end of drawn lines causing the anchor to be offset

    24.3.1 (64 bit) At 64000 magnification a small tick appears at the end of drawn lines causing the anchor to be offset.

    1 vote

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  9. Selected UI field not readable

    The existing contents of all UI fields go blank/white when they are double/triple clicked to manually enter a value.

    I would expect the existing value to be highlighted/selected in grey so that they're legible.

    Examples attached:
    1. Before
    2. After double-clicking the "12 pt" value

    2 votes

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  10. Applying stroke for a non-grouped marqueed set of shapes removes fill from those objects (v25.3.1)

    Just as the title says, selecting a set of non-grouped objects and applying a stroke that selection causes all of the fills in those shapes to be removed.

    MacBook Pro
    •Quad-Core Intel Core i7, 3.1 GHz
    • Memory: 16 GB
    • Mac OS Big Sur 11.4
    • Illustrator v 25.3.1

    1 vote

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  11. Saved swatches from previous version doesn't look the same

    I've made a custom palette in an earlier version of Illustrator. Now importing these swatches into new documents the swatches and codes are vastly different - both cmyk and rgb swatches has been altered.

    On reference picture - left side colors are original swatch colors, right side is the imported swatches. Also attaching the correct color codes.

    What happened? How do I fix this?

    MacOS Big Sur 11.4
    Problem noticed in AI 25.2.3

    3 votes

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  12. BUG: Save As EPS using Artboards changes layer visibility

    I have an AI file with two artboards which I. exported into two separate EPS files, however the layer visibility was changed randomly and did not match the current layout. Note, preview "tiff" image in Finder was correct.

    Upon opening the file, I had to go through and turn on / off the appropriate layers to bring it back to the current state. Unlocking all layers and attempting to do this again did not change the results.

    Must have been introduced in the most recent update as this has previously worked as expected.

    Ver 25.2.3 - Mac OS 11.4

    2 votes

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  13. Extremely slow to drag items, zoom in and out shows glitches

    Mac OS Catalina, ver. 10.15.7
    MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports), 2,3 GHz Quad-Core Intel Core i7, 32 GB 3733 MHz LPDDR4X, Intel Iris Plus Graphics 1536 MB

    Illustrator: 25.2.3

    Illustrator is very slow at times and shows the rainbow wheel when I'm trying to move objects (even simple ones) around the artboard.
    Also when zooming in and out the artwork becomes glitched (shows some fragments duplicated or parts of the artwork disappear). Restarting the program temporarily fixes the issue.

    2 votes

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  14. Imported SVG: y coordinate of coordinate space translation is ignored

    In Illustrator 24.3.2, if I import an SVG file with the instruction
    transform=“translate(x y)”
    the y value reverts to zero when Illustrator displays the artwork.
    This appears to be fixed in version 25.4.1, however I am working with a critical, multi-user workflow, where we are not yet ready to advance to that version...

    1 vote

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  15. very slow when exporting multiple PDFs. If I export page by page it works fine but when you switch to multiple PDFs at the same time the tim

    very slow when exporting multiple PDFs. If I export page by page it works fine but when you switch to multiple PDFs at the same time the times become really long.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  16. Paste in Front not pasting on current artboard

    Paste in Front keeps pasting objects back on the original artboard, not on the one I have in focus, or a selected object on. Seems to error randomly, but when it does not work, it blows my productivity.

    3 votes

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  17. Variable Fonts style order on Character pallete

    When a variable font has an instance (that is not the first master) set as the default, it shows on top of the list and not in its right place. It should not move to the top of the list.
    Please see images.

    2 votes

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  18. 1 vote

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  19. pattern glitch

    When moving an object with a pattern fill, I get these streaks and the lag is TERRIBLE. This also happens when editing a pattern as well.

    I'm working on a new iMac with an M1 chip. So far my Adobe programs run very slowly... not the upgrade I thought I'd be making.

    Please fix the pattern interface.

    2 votes

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  20. Art will not display, instead art flashes occasionally while alternating with an all-white & all-orange pasteboard.

    MacOS 11.3.1
    MacBook Pro 13 Inch M1 2020
    Illustrator 25.4.1

    Illustrator opens fine. however, once I open a document or create a new one, any interaction with the artboard causes the art to disappear and be replaced by flashing color blocks, sometimes white, sometimes orange, sometimes blue, and very occasionally I can see a glimpse of the art if I hold the command key.

    • Switching off GPU acceleration does not make anything better.
    • Uninstalling and reinstalling Illustrator made the problem less profound. The art looks fine until I try to click on anything, then disappears into a field…

    1 vote

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