Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8135 results found
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Illustrator cloud documents gone - return on uninstall and reinstall, but gone again
Every time Illustrator starts up it says "cloud documents gone"
Have to uninstall and reinstall to get them to show...
but cloud document are gone again after next boot
The interface eventually breaks, the tools bars stop working, can not change layouts. Signed in, using the most recent version up to date, see attached image.2 votes -
25.3.1 disable GPU visualization
In this update, GPU visualization disable. I had to reinstal a preview version to solve this issue.
2 votes -
Exporting svg through "export selection" bug issue
I had a logo that had text converted to outline. So it was a shape. ( when you select an object and you go to file> Export Selection and choose .svg ) The letter "O" shifted, see screen shots.
1 vote -
スライス作成直後はスライスオプションのショートカットが無効になります
MacOSX 11.4
Illustrator ver.25.3.1「矩形を選択→オブジェクト＞スライス＞作成」の手順でスライスを作成した直後はショートカット（eg: option+command+K) でスライスオプションのウィンドが開きません。
一度「矩形を選択→オブジェクト＞スライス＞スライスオプション」の手順でスライスオプションのウィンドを開くと以降はショートカットで同ウインドを開くことができるようになります。
以前のバージョンからの症状ですが、バージョンがいくつか上がっても修正されないため報告いたします。2 votes -
Champ de texte invisible
Tous les champs de texte ne sont plus visibles quand ils sont sélectionnés
1 vote -
Direct Select tool selecting unnecessary groups
Steps to repeat making unecessary groups (just one of many ways) in order to test how they break the direct select tool, and cause unpredictable appearances:
1) make a rectangle.
2) apply a "3D Extrude & Bevel" effect
3) Expand appearanceNow that you've flattened your 3D object, you'll have an extra 4 unnecessary groups come along for the ride. But you won't know this unless you use Vector Firstaid, or use the appearance panel to manually inspect the situation (argh!).
4) Now use the direct select tool to click in the centre of one paths of the shape (direct…
1 vote -
Graphic Styles lost, duplicated and hard to manage in general.
I have painstakingly applied graphic styles to hundreds of icons (the final icon library is for a large CAD application and comprises nearly 2600 icons) but all of a sudden, the styles are not recognised any more. Objects are still graphically the same but when I select an object, the styles panel does not light up where it should.
I have been having trouble getting graphic styles to work properly with styles getting duplicated and the very clunky way of saving and reapplying graphic styles to objects. This issue just makes me think I shouldn't bother. What are Graphic Styles…2 votes -
Masking/clipping a sprayed Symbol Set drops performance
Was working with spraying symbols to create a pattern, and then masking it. Symbol spraying etc, work great, until you mask them (transparency mask or clipping mask) after which any editing of symbols grinds to a halt.
Even after unmasking, the symbols still cannot be quickly edited.
1 vote -
separation preview isnt working with eps files with the new update
I used to place eps files into a new work space and the separation preview would show the color separation, the new update wont show any colors nor even cmyk like it used to before you places a linked image. how do i fix this issue? when an older version od ai is installed it works fine but the new update has stopped working
1 vote -
Helpx practice files not loading in Ai
I am trying to go through a helpx tutorial to learn illustrator. I downloaded the practice file on helpx but am getting an error when trying to open it in illustrator.
1 vote -
[BUG] .PNGs displaying as though they have a drop shadow
.png files are displaying as though a drop shadow has been added to them - files display correctly in Photoshop. Document I've been working in is CMYK.
Windows 10 Enterprise
Illustrator 25.4.11 vote -
Creation and modified date become the same when saved on Illustrator files 2020 (Mac only)
The creation date on illustrator files changes when the file is modified — I need to see creation date for accurate search and timings
24.1.3 version
It has been reported previously but I cant find the post.-
2025-05-19_16-26-28.jpg 393 KB -
2025-05-19_16-25-32.jpg 241 KB -
Screenshot 2023-03-14 at 10.38.39 AM.png 23 KB -
Screen Shot 2022-07-08 at 12.49.10 PM.png 908 KB -
Screen Shot 2022-07-08 at 12.49.58 PM.png 381 KB -
Screen Shot 2021-01-24 at 12.04.41 PM.png 59 KB -
Screen Shot 2019-12-05 at 1.12.16 PM.png 47 KB
24 votes -
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Gaussian Blur Bug Changes Appearance Between Different Versions
This is a major flaw!
We have an Illustrator file created in CC 2019 (23.0.6), it contains a PSD element that has a gaussian blur effect applied to it in Illustrator, set to a radius of 9 pixels, this produced a subtle blurred appearance. The file was then sent to a printer for test printing where they are using Illustrator CC 2021 (version unknown) and when they open the file the object becomes very blurred, completely changing its appearance.
I've managed to replicate the bug using Illustrator CC 2020, the object's radius blur effect changes to 9.021 pixels and the…
4 votes -
Overwriting PDF-Files does not work anymore with build 24.0.2 !
Overwriting PDF-Files does not work anymore with build 24.0.2 ! Till 24.0.1 it works. Pleas fix this. Current Update is a desaster.
79 votesCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi All,
We have fixed this issue in 24.0.3 version of Illustrator (MAC only issue). Please update to 24.0.3 if you are encountering this issue. For all the other issues which you are encountering regarding the update or the new document dialog or any other please create another User Voice thread for that issue so that we can track it there itself.
Thanks & Regards,
Illustrator Team -
Unable to activate fonts
I am unable to activate new fonts using the find more feature in AI. When I attempt to activate a font, it attempts to activate but does not complete. However, the font is indicated as active on fonts.adobe.com, yet still not available in AI.
3 votes -
Error message when exporting PNG, [!now]
OS: macOS Big Sur version 11.2.3 (20D91)
Illustrator version 25.2.1When using "export as" from the file menu, after making all selections and confirming, I get the error message "The operation cannot complete because of an unknown error [!now]"
I have to click OK to get rid of this message, however the image appears to export normally (PNG)5 votes -
Warning Message "Partially selected objects..." Repeated
The warning message repeats:
"Partially selected objects cannot be set as key objects. In order to set an object as a key object, make sure the entire object is selected and try again."
10 votesThe problem no longer happens in latest releases, like 26 and 27.
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Export for screens scale problem
Sometime ago, I entered 0.2x in the scale field in the Export for Screens dialog. Now, in all documents, even if I set the scale to 1, I get the 0.2x scale. Even in new documents! I have even tried to delete the scale definition, it always comes back as 0.2x
2 votes -
Illustrator is completely gray
When I open illustrator it is completely gray, I have already installed several times and it does not fix.
1 vote -
Polygon is broken when opening from SVG
The details to reproduce:
1. Windows 10.
2. Illustrator v. 25.3.1
3. At least one polygon is broken during the import.
4. The actual and expected results can be found in the attached AIBrokenPolygon.png file.
5. See attached SVG file (accomack_county.txt, please change the extension to zip)2 votes
.png){kind=link}
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