8206 results found

1. Selection in the right pane

   Since a recent update of Illustrator, it has been very difficult or even almost impossible to select data in the right panels with the mouse. The cursor is stuck, and you must either use the keyboard to erase data and change their value or double-click on the data and replace its value.
   This bug was not present in the former versions of Illustrator (Windows).
   Regards,
   Pascal Garin

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   4 comments  ·  User Interface  ·  Delete…  ·  Admin →
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2. Inconsistent colors across the Adobe apps, even when synced via Bridge

   With the new CC update, I can't calibrate colour across apps using Color Settings in Bridge. This started happening often on the previous release, but I was able to fix it by resetting this in Bridge. Now, it doesn't work. See attached – same Pantone colour (50% of Pantone Bridge 7500) in InDesign and Illustrator. The InDesign is accurate; Illustrator is not. Nothing I do seems to help. I may revert to older Bridge and Photoshop until you sort this out.

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   3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Seems to not happen anymore in latest builds. Please comment if you still get anything like this.

3. Artboard's anchor points not working as expected.

   Illustrator 25.4.1, Windows 10 Pro 21H1 build 19043.1110
   I am trying to set the size of the artboard to the dimensions of certain elements in the drawing.
   For this I would pick an anchor point of an artboard and align it with an anchorpoint of an object, smart guides and every necessary snap option is active.
   However, the result is that the artboard is always off.
   After trying for some time I found out that it's not the anchor point of the artboard that is aligned with the other anchor point, but the cursor. And the cursor is always a bit off.
   Cannot take screenshots of the cursor with Windows tools, so to reproduce, you'll need to try to drag the anchor point of an artboard onto another anchor point. Then zoom in to the result, it should always be off.

   Illustrator 25.4.1, Windows 10 Pro 21H1 build 19043.1110
   I am trying to set the size of the artboard to the dimensions of certain elements in the drawing.
   For this I would pick an anchor point of an artboard and align it with an anchorpoint of an object, smart guides and every necessary snap option is active.
   However, the result is that the artboard is always off.
   After trying for some time I found out that it's not the anchor point of the artboard that is aligned with the other anchor point, but the cursor. And the cursor is always a… more

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   2 comments  ·  Snapping  ·  Delete…  ·  Admin →
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4. Zoom not working!!!

   Neither pinch nor scroll are working correctly. I tried turning off animated zoom and it doesn't work that way either.

   Very unreliable and choppy with huge steps when it does happen to trigger.

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   2 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Animated zoom works only in GPU rendering mode and won’t work in specialized modes like Pixel or Overprint Preview — they still rely on CPU calculations.

5. Resizing window distorts artwork and interface

   Selecting Edit>Recolor Artwork resulted in Illustrator distorting the contents of the user interface when the application window was resized. I was unable to replicate the problem after restarting Illustrator. The attached screenshot is not resized, it is exactly as Illustrator appeared after the bug manifested.

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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6. Lag when mouseover on Font menu

   On macOS, if you click the "Type" menu in the menubar at the top of the screen, then hover over "Font" in the dropdown menu, there is serious lag as the fonts load. Sometimes if you're just passing over the Font option on your way to another item, you can experience lag for 3-5 seconds as the fonts load anyway.

   Illustrator 26.0.1, macOS 10.15.7, Macbook Pro 2019 16" 8 core i9.

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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7. Screen goes white as soon as I draw something

   As soon as I open an Illustrator document and draw or touch an object, the screen goes white. I switch between gpu and cpu rendering, nothing changes.

   M1 MBP, newest os and illustrator version, not the beta or pre version, rosetta 2 mode.

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team is aware of a similar looking issue, where this is due to Anchor Point Size preference set to Max value. Please check if changing it from Max to any other value resolves this and comment back.

   The investigation continues to get the root cause of this preference corruption.

8. Replace Font - Skip options does not let you skip

   Replace Font - Skip options does not let you skip some times. Selected to Don't Show on documnent open. but it still Does, and at time WON'T let you proceed without fixing a font.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. v25.4 Changed ID format for items with same name when saving SVGs

   Do this on both v25.3.1 with v25.4 (Both Mac, Windows):
   Assuming Identify Objects By Object Name is on.
   1) Create new document
   2) Create two items (e.g. rectangle)
   3) Rename rectangles to same name
   4) Save SVG (not export)

   Expected format from v25.3.1:
   <rect id="rect_1_" ...
<rect id="rect" ...

   Actual v25.4 output:
   <rect id="rect_00000161598596446820662850000009930553674419257219_" ...
<rect id="rect"


   We have clients who have CSS selectors that dynamically change the SVG, so now they can't update their designs in our system because it breaks the CSS selectors.

   Afterwards, changing "Identify Objects By" shows that same ID name in the layers panel.

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   1 comment  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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10. Gradient along a stroke blend

    When blending 2 gradient strokes (gradient along stroke) the blend orientation does not stay consistent with the 2 original strokes. I know I can get the required results with gradient within a stroke or converting outline path etc. but I need to get it to work using 'gradient along stoke' for my purposes.

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    2 comments  ·  Gradients  ·  Delete…  ·  Admin →
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11. In CC2020 and later, referencing the created property of the File class returns "null”.

    Environment
    macOS 10.15.6
    Illustrator CC ver.25.1

    Step and reproduce
    1.Select menu ”File->Script->Other Script" and choose below one.

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    Expected result
    Illustrator shows "null". It must be return files created date.

    Actual result
    ”null” is returned.

    In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
    "modified" property behaves similarly strangely in relation to this issue.

    This behavier shows only macOS. Windows can return as normal.

    //Japanese
    オペレーティングシステムおよび Adobe Illustratorのバージョン
    macOS 10.15.6
    Illustrator CC ver.25.1

    問題が発生したときに実行していた手順
    File->Script->Other Script"とメニューより以下に示す内容のJavaScript（ExtendScript）を選択する。

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    本来ファイル作成日がアラートされるべきだが"null"が表示される。

    想定していた結果
    ファイル製作日が表示。

    実際の結果
    ”null” が表示

    CC2019ではこのプロパティは正常に取得可能でした。2020以降で不具合が発生したものと思われます。また、2021ファミリーに置いても他のアプリケーションではこのcreatedプロパティを正常に取得可能です。この問題に関連してmodifiedプロパティも同様のおかしな挙動となっています。
    この不具合はmacOSのみで生じます。Windowsでは上記のスクリプトは正常に動作します。

    Environment
    macOS 10.15.6
    Illustrator CC ver.25.1

    Step and reproduce
    1.Select menu ”File->Script->Other Script" and choose below one.

    //JavaScript File detail
    var f=File.openDialog("");
    alert(f.created);

    Expected result
    Illustrator shows "null". It must be return files created date.

    Actual result
    ”null” is returned.

    In CC2019 this property was successfully retrieved. It seems that a problem occurred after CC2020. Also, even if we put it in the 2021 family, other applications can get "created" property normally.
    "modified" property behaves similarly strangely in relation to this issue.

    This behavier shows only macOS. Windows can return as normal.

    //Japanese
    オペレーティングシステムおよび Adobe Illustratorのバージョン
    macOS 10.15.6
    Illustrator CC… more

    10 votes

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    0 comments  ·  SDK and Scripting  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

12. 表示拡大時にグレーアウトする

    macOS Catalina 10.15.7
    Mac mini (2018)
    CPU／Intel Core i5 3GHz
    メモリ／16 GB 2667 MHz DDR4
    Intel UHD Graphics 630 1536 MB
    Adobe illustrator 2021(25.3.1)

    GPUレンダリングはOFF

    画面表示を拡大時（拡大率はまちまち）にグレーアウトする。
    縮小していくと、グレーアウトは直ります。
    会社の同じ環境の人も、同じ現象が起こっています。

    4 votes

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    0 comments  ·  Other...  ·  Delete…  ·  Admin →
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    Under Review  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    再現ファイルのご提供、および追加情報のご提供により、画面表示のグレーアウト現象を再現確認いたしました。

    ・使用マシンが Intel Mac
    ・環境設定の GPU パフォーマンスが無効
    ・複数ドキュメントを開いている
    ・開いている2番目以降のドキュメントで 1200% 以上にズームする

    上記のすべての条件が揃うと再現されますが、ズームアウトすると表示が戻ります。
    また、GPU パフォーマンスを有効にするほか、単一ドキュメントを開いてでの作業で現象を回避できます。
    この現象は、M1 Mac（M1 ネイティブ、および Rosetta 起動）では再現しません。

    今後、詳細な検証作業を行います。
    情報のアップデートがありましたら、こちらでご報告いたします。
    よろしくお願いいたします。

    Illustrator チーム

13. Groups inside compound paths lead to problems

    Today I'm going to bring you awareness to the way Illustrator treats groups in compounds.

    For me it sounds strange already — why would I want a group inside of a compound path?
    What would I use it for?
    Ai won’t allow me to go isolate this group to edit its components.
    Ai would not show it in the Layers tree — for some reason we can’t expand a compound path to see its children, like we can do with the groups.
    Ai won’t give scripts a way to see these groups inside of compound paths — and this leads to problems when you have to cycle through a path’s children.

    Still, Ai allows to create groups in compounds.

    The very first option, when you select a group and command Create Compound Path, is fixed — Illustrator ungroups it for us, it seems, and then creates a compound path — if you uncompound it, you would get objects ungrouped.

    The second one is simple as that, but is not fixed.
    Create a new compound path from two or more objects. Leave it.
    Create a new group from whatever number objects. Cut it.
    Isolate the first compound path. Paste the group in the compound path.
    There you have it, a group in a compound path.
    A script won’t see its children when because AI never tells it is a group and not just a first level child.
    If you uncompound it, the group will be there.

    You don’t have to isolate and paste to create these.
    Ai just makes them occasionally.
    Draw two rectangles, one atop another.
    Select them both and grab Shape Builder.
    Click the inner rectangle once and then click one more time, but with Alt held.
    And now you have a compound path that is comprised from a group entirely.

    So the problem is that Ai can’t treat these uniformly. It says both yes and no:
    — Ai doesn't allow to naively create compounds from groups — no
    — You can paste groups inside — yes
    — You can't expand compounds in Layers tree or isolate them — no
    — You can have these done with default tools — yes
    — But scripts won't see them — no
    Guess, dear user!

    Please make this more predictable.
    Make these legal and give tools to control OR make the impossible entirely and make sure they stay like it.
    Which way to choose?
    Which one you prefer and why?
    Let’s discuss it.

    Today I'm going to bring you awareness to the way Illustrator treats groups in compounds.

    For me it sounds strange already — why would I want a group inside of a compound path?
    What would I use it for?
    Ai won’t allow me to go isolate this group to edit its components.
    Ai would not show it in the Layers tree — for some reason we can’t expand a compound path to see its children, like we can do with the groups.
    Ai won’t give scripts a way to see these groups inside of compound paths — and this leads… more

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    13 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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14. Illustrator 2021 (Version 25.0.0) crashing when running Variable Importer script

    Ever since the update, the program crashes when you either "test" the files before importing the variables or even if you skip this step and directly choose importing the variables, it completely crashes the application. I require this script for my job and have a project due this Friday, October 30th 2020. Please address immediately.

    15 votes

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    13 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

    This issue is fixed in AI 25.1 release, available for download from Creative Cloud Desktop.

15. Button Text Alignment Issue

    This is disturbing, This button alignment issue is seen in Indesign & Photoshop as well.

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    0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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16. Input Boxes turn blank when Tabbing

    Input fields turn blank when tabbing between them (tab key), and do not show the current value.

    Keywords:
    text entry
    text entries
    input fields
    input boxes
    blank
    white
    bug

    AI version 25.3
    macOS 10.17.7

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    3 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are able to reproduce this issue and investigating this further.

    Kindly use below mentioned workaround meanwhile:
    1)Set macOS UI to “System Preferences → General → Highlight Color to any other options in UI than Graphite”

    Regards
    Ankit Goyal

17. File won't SAVE nor SAVE AS; only SAVE AS COPY

    Working on MacBook Pro, Catalina OS, Illustrator 25.2
    The "SAVE" file is not an option. Whether an existing (an existing file with or without changes), or a new file - I cannot "SAVE".

    The "SAVE AS" option looks to be available, but then it does not work.

    The only thing that is a workable option is "SAVE AS COPY". Which is nonsense. This just started happening and I can't fix it. I've tried uninstalling Illustrator and re-installing. No change.

    This is completely unacceptable and I've wasted 3 hours of precious deadline time trying to figure this out. HELP!!!

    ARGH!!!!

    7 votes

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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18. Can't export SVG

    trying to export selection as SVG. Illustrator goes through the motions, opens the destination folder and... nothing, no file, not a thing.

    4 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Lasso tool not selecting

    Since updating Illustrator a month or so ago, the lasso tool rarely works. No vector points are selected and I'm having to use the direct select tool instead.

    10 votes

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    11 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Does it happen all the time for you, or occasionally? in any file, or a specific one? If a certain one — can you share it?

    What is your exact OS details and version used?

    Can you record a short video demonstrating the issue?

    Please comment back, the team lack details on this issues and can’t really start investigations this.

20. Annoying undo behaviour - please don't undo the values in the dialogs

    It has been like this forever but it is very annoying all the same: when you have selected an object and you hit Return to move it by a value of n px, and you undo that action, the x and y values in the Move dialog have been restored to their former value. 99% of the time this is annoying and not what I need. I want the value to be remembered and not undone. I only want the OPERATION to be undone.

    2 votes

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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