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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8111 results found

  1. Unable to turn off anti-aliasing when exporting a BMP - Illustrator 25.0

    Using Illustrator 25.0

    Exporting file as BMP, RGB @ 1200ppi with Anti-aliasing set to none but the file still shows anti-aliasing.

    Had to go back to Illustrator 24.3 to get a bmp without anti-aliasing.

    1 vote

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  2. AIC save as causing crash

    When working with an AIC file it can not yet be embedded into InDesign. In order to do so, I need a local copy of the file.

    When choosing "save as" and then a local folder, on pressing save Illustrator crashes. I have tried this several times on a few different computers now :(

    Have had to resort to copying the contents and setting up a new document locally in which to paste - not efficient at all!

    1 vote

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  3. Just update to Catalina 10.15.7 and having lots of issues with Illustrator.

    Just updated to Catalina 10.15.7 and having lots of issues with Illustrator. Initially it wouldn't open. Rebooted and it opened after several attempts. Now can't save a file, it just hangs at the 'Writing illustrator EPS format...' First only got to 3%, now 100% and can't get past that.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  4. Bad version for save option panel

    Illustrator 25.0 (2021) - macOS 10.15.7 (Catalina)

    There is only 2020 version for save option panel, no 2021 version.

    1 vote

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  5. Unexpected fills when editing a pattern swatch

    I manually created a pattern swatch and discovered I had an error. When I pull the pattern tile onto the artboard to edit I have fills where there were none. The motifs and lettering were created in Illustrator on iPad with the blob brush tool and then arranged into a repeating tile on the desktop -- most current CC release. I suspect the path orientation is reversed as when I try to remove the fill I still have a filled shape.

    macOS Catalina 10.15.7, Illustrator Beta 25.0 78@21978

    1 vote

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  6. Illustrator remains on top at all times

    I don't know if I've done something or there is a bug, but AI is stuck ontop as the front window and must be manually minimized. Selecting another programs from the task bar doesn't minimize or force AI to drop back. This is really hurting my work flow and driving me nuts.

    Working on fully up to date AI2020
    Windows 10 Pro
    Dell Precision M7540
    Intel i9-9980

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  7. Save As or Save Copy not working

    I have a document (on a network share). I can edit the file and save it normally.

    But SAVE AS or SAVE COPY do not work at all. Just Nothing Happens.
    Sometimes a short spinning ball. No errors, no feedback.

    Illustrator 24.2 on Mac OSX Catalina 10.15.4, iMac 2019 40GB memory

    3 votes

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  8. Mouse right-click Select next Object Below does not work

    When I right-click with the mouse on an object and try to select next object below it does not work/does nothing.

    20 votes

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    3 comments  ·  Other...  ·  Admin →
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    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  9. A semicircle shape gets exported as a circle in SVG

    When I create a shape that is between a circle and a square, it is rendered as a circle in an SVG export, while a PNG export (via save for web) makes a good shape.

    5 votes

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  10. Contour extérieur impossible sur du texte

    Le réglage pour placer le contour de mon texte à l'extérieur est impossible à cliquer alors que d'habitude ça fonctionne

    1 vote

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    1 comment  ·  Other...  ·  Admin →
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  11. 「戻る」「進む」を繰り返すとオブジェクトが消える

    1:os…windows10
     バージョン:2020。2020/9/4現在で最新のもの
    2:ショートカットキーで、「戻る」「進む」を何度か連打する
    3:データの巻き戻し等ができる
    4:「戻る」「進む」で変化があったオブジェクト自体が丸ごと消える
     例)テキストオブジェクト「こんにちは」の「は」の部分に変更があった場合、テキストオブジェクト「こんにちは」自体が消滅します

    今回大切なデザインデータが消えて憤っています。便利な機能追加は有難いですが、デバックはきちんとやって頂きたいです。これは数人体制で1日デバックすれば分かるレベルかと。
    今後に期待しています。

    2 votes

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    0 comments  ·  Other...  ·  Admin →
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  12. Objects missing when exporting JPEG

    Objects/vectors on my art board are missing when exporting file to jpeg. Issue started happening in new Ai 2020 update.

    2 votes

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  13. Export for screen file name not working

    So, I am using Illustrator 25.0 on a Mac 10.15.7 and when I want to export artboards through export for screen menu, the output file only contains the artboard name. The file name is missing (as prefix).

    The process is:
    1. I create a document.
    2. Draw a rectangle (or anything) in artboard named 'rectangle'.
    3. Save it anywhere as 'test.ai'
    4. Export the artboard using export for screen as a JPG, with default settings — Ai won't show any file name.
    5. The exported file is named rectangle.jpg instead of test-rectangle.jpg

    In older versions the exported artboard used to…

    1 vote

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  14. Freezing when selecting multiple artboards

    Windows 10 Ver.2004 (build 19041.421)
    Illustrator Ver 24.2.1

    1. Make multiple artboards
    2. Select two artboards

    This operation freezes the operation of Illustrator.

    This problem does not occur in Ver.23.1 and 22.1.

    1 vote

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  15. Copy-pasted text don’t show ö,ü,ä,õ letters

    If I copy "täpitähed" (or whatever text with those letters in) it gives messy text where öüäõ letters are not seen at all. It worked nicely before... but now sometime it becomes this messy paste. Can you please fix it!

    2 votes

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  16. Align to dropdown not working

    Version: 24.3 (64-bit)

    Expected behaviour: Change the 'Align to' dropdown between 'Selection' and 'Artboard'

    Actual behaviour: The 'Align to' dropdown in the Align panel only updates when multiple objects are selected.

    2 votes

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    0 comments  ·  Tools  ·  Admin →
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  17. My knife tool is missing

    The knife tool has been below the scissors before, but now its gone ... Why?
    (see image below)

    3 votes

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    6 comments  ·  Tools  ·  Admin →
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    The tool is still there, but he team decided to hide the Knife tool from the Basic toolbar, based on the usage statistics, aiming to reduce clutter for new users.

    You can still access it. There are two options:

    1. Go to Window > Toolbars and pick Advanced, to view the classic tool layout, including all plugin tools added.

    2. Press Edit Toolbar button at the bottom of your current toolbar (with three dots), find the Knife there (it’s the last one in the Modify section), and drag it into the panel in the slot you find fitting (be careful not to insert it into a tool-group by mistake, it’s a tight wiggle).

  18. Accessing onedrive files

    We store all our art files on onedrive. I am unable to import or access illustrator files from our onedrive. Would love to be able to open, edit and re-save to make in the moment adjustments. Or am I doing something wrong?

    1 vote

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  19. コピー&ペーストできない

    「別名で保存」を新規フォルダの中にするとき、ファイル名をコピーし、「新規フォルダ」を選択。
    その「新規フォルダ」の名称として先にコピーしたファイル名をペーストすることができない。(もちろん拡張子は抜いてです)

    1 vote

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    0 comments  ·  Launch  ·  Admin →
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  20. Problem with Direct selections (A) - Clicking on the patch does not mark the object

    Hi,
    something has changed in Illustrator updates.

    I understand that an object nested / masked in an object should not be editable with the Selections Tool (V) from the main object level. Yes, and that's good.

    But definitely NOT when use tool (A). This is a different work scope situation in Illustrator when working with the Direct Selections Tool (A).
    Then each track visible in the Outline view should be selectable.

    This has made the job a lot more complicated now when I want to select objects inside a crop and edit their properties or shape.

    Unwanted change in illustrator…

    1 vote

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