Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8047 results found
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1 vote
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AI unusable performance lag
As soon as I open a artboard or template I experience
5-10 Seconds UI lag for menus and toolsIf I close the artboard the menus are responsive
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro15,3
Processor Name: Intel Core i9
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 8
L2 Cache (per Core): 256 KB
L3 Cache: 16 MB
Hyper-Threading Technology: Enabled
Memory: 32 GB
Radeon Pro Vega 16:4 votesThis certainly is not a normal behaviour of Illustrator.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
BUG? CC Color Library: Not Applied or Freezing
When I select an object and tried to color it from my CC library colrs - it doesn't apply to the shape/font - if I right click on a color in the CC library Panel, the panel freezes for a moment and disappears.
5 votes -
Character Panel Typing Font Names Manually Issue
When trying to type certain font names manually in the first field the placement of the letters jumps to the wrong spot.
When I type "Arial Bold", "Arial Regular", or "Cooper Black" the cursor or text placement seems to fail and not type the text in order from left to right. I saw one other post here with a similar issue but it could not be reproduced. This is the first time I have seen this so far on the new Illustrator CC 2020. After typing the "o" in "Arial Bold" the letters end up typing to the left of…
2 votesHi All,
Apologies for the inconvieniecne caused to you due to this issue but we are not able to reproduce the issue at our end.
To nail down the issue further we would like the following information from your end :
1) Setting in the font search dialog – (“Search Entire Font Name” or “Search first name only”)
It would be really helpful if you could provide a short video having steps to reproduce the issue.Share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Multiple Users Open Same File and Overwrite Work
Operating System: Windows 10 Pro
When I have a file open, my coworker can open the file and does not get notified that the file is already opened or locked. He can work in the file and save, and it overwrites my version. Then when I go to save, I get notified that the file was 'modified outside of Illustrator, do I want to continue?" If you click yes, it overwrites his work and his work is lost. Is this a bug that it does not indicate that the file is already open by another user?1 vote -
Help > Illustrator Help goes to marketing page
Selecting Illustrator Help from the Help menu no longer links to Illustrator information and search links, but goes to a generic CC marketing page. From there, there is no clear path, and it requires at least two more clicks, in addition to having to figure out which are the appropriate links to follow. This is not helpful, and takes time away from productive work.
1 voteHelp > Illustrator Help now opens the Discover panel, with the immediate in-app access to articles, with the search option.
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Photoshop-styled background raster in Illustrator when typing text
In Illustrator 2020 there is a visual bug. When editing text there suddenly comes a pixel pattern (like the one when you use Photoshop and have no images). This happens out of the text frame. When zooming out or in, it goes away, but when I am typing again it comes back at unexpected moments in weird places.
There's further really nothing else. It's just weird to the eye and this feels like a bug important enough to report it. I somehow don't like to report bugs, but I do hope Adobe is aware of this issue. For the fixing…
1 vote -
Can't save illustration .278
Cannot save any file, whether it is .ai or any other format. cannot export any format either. Keep getting error that says "Can't save the illustration. .278"
4 votes -
SVGs from Photoshop or Illustrator are wonky
I submitted a bug as part of a crash report within the past week regarding Illustrator's inability to export a clean SVG—it seems to always add padding that isn't necessary or wanted and makes issues for our web programmer. I'm on macOS Sierra using the latest CC version of Illustrator. I have to now rebuild my AI graphic (copy my shapes in as shape layers) in PS and then export that as SVG to get a clean SVG.
But here's where inconvenient gets weird. I'll open the PS-made SVG in AI, make some edits to clean up some off-positioned points…
1 vote -
Unable to uncheck Type Pref Indic options & Fill object with placeholder text on preference migration from 22.1
- MacOS Sierra ; Illustrator CC 23.0.1
- I'm trying to get the punctuation right while typing in Hindi, but I can't select "Indic Options". I went to Preferences>Type>Language Options. I can select "Show East Asian Options" but i can't seem to select "Show Indic Options" which is a bug.
- I expected to type correctly in Hindi
- I can't type in Hindi with the right punctuation and I'm on a strict deadline! Help
25 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Since updating to the 2020 version of CC, Illustrator seems to freeze up.
Freezing. Plus, I'm trying to create a dotted stroke with the stroke panel and my stroke always reverts to a solid line.
I'm running Windows 10 and just updated it today 12/7/19 and no change.3 votes -
keeps freezing..brush, text tools
ai 2020 just downloaded keeps freezing...windows 10..nonsense..after paying all this money..everytime I use it it freezes..this is a brand new laptop I bought just for this...1tb/ 256 ss drive..nonsense
2 votes -
Toggling outline view should not modify file
When toggling Preview/Outline mode, the current file behaves as though a modification was made, even though nothing appears in the Undo history.
Steps to reproduce:
1. Open an existing AI file
2. Go to "View" menu
3. Select "Outline" (or "Preview", if the file was saved whilst in Outline view)
4. Go to "Undo" menu
5. Notice there's nothing to undoThis is only a nitpick, but it's been gnawing at me for a while.
4 votes -
Alt+drag to duplicate from center not snapping to grid
As described, if you Alt+drag object to duplicate from center point, it won't snap to the grid. If you drag not from the center point, it will snap normally.
Is this a feature or a bug?Feel free to watch the example video below.
1 vote -
aligning rectangle control bar
Bug report_ Illustrator 2020. Only downloaded a few days ago.
If I create a rectangle using the control bar it won't let me align it using the alignment tools. If I create it by hand and then adjust the measurements to what I wanted then the alignment tools work.
1 vote -
1 vote
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Height and Width indicator at cursor switched when resizing a box.
When I go to resize a box, the height and width indicators at the cursor are switched.
1 voteThe rectangle you are scaling is probably rotated 90 degrees, and how has the width oriented along the Y-axis.
See, rectangles are drawn as live shapes when created in versions after 2014, and they remember their widths and heights independently from the size of their bounding boxes (which can differ a lot if a shape is rotated to an arbitrary angle).
This is somewhat confusing... but your own height does not get smaller if you lay down, isn’t it?
To solve this, you can convert your live rectangle into a path and then immediately convert it back t a rectangle again (Object > Shape > Expand Shape / Convert to Shape) — this will effectively reset the rotation to a 'normal' way.
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1 vote
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Paste in Place displays Perspective Grid widget
I have Windows 10, Adobe Illustrator 2019 23.1
Every time I copy something and try to paste in place, I get a long amount of random actions all by itself, and it ends with the perspective thing in the corner.
I've had to do a shortcut key replacement for that function.2 votes -
Saving .ai file on Catalina taking way too long
Saving (command + S ) .ai file on Catalina taking way too long. Force quit applications says illustrator is not responding, left alone for about 8 minutes, it finally saves.
2 votes
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