Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8155 results found
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Scatter Brush - cannot make adjustments
Mac OS 10.14.1 Illustrator 23.0.1 Scatter Brush dialog will not Preview adjustments, will not accept "OK." Must Cancel and lose adjustments to leave dialog.
4 votes -
4K Display Proportion or scaling distortion
I'm having the following problem which has been noted as a bug by Adobe support:
When creating a square image or artboard on a 4K monitor (mine's a Samsung U28-E590) the rendered image or artboard (and anything else really) is made longer in the X/horizontal dimension. So a 130 x 130mm block measures 130 x 135mm when measured with a physical ruler at 1:1 scale.By simply moving the entire application window over to the Macbook side the proportions are displayed correctly and the X and Y sides are identical. This issue arrises regardless of starting up Ai on the…
1 vote -
eps import slow (e.g. for eps created in Matlab)
The import of eps-files created in other programs (e.g. Matlab) is slow: opening a file of 10 kb can take 10-30 seconds. Why?
I am using AI CC 22.1.
3 votes -
Color picker works weird with gradient sliders
Sometimes Color Picker, summoned for SELECTED color gradient slider with double-click on Fill in toolbox, shows color Black instead of actual color, but when applied, turns color to white even.
23 votesI am happy to share that we have fixed this bug in our latest release – 26.0.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Problems with Illustrator crashing when printing ink separations as a PDF
I'm having problems with Illustrator crashing when printing ink separations as a PDF. I didn't have the issue before, but now I am. Thankfully I'm able to print my separations to the RIP just fine, so work can progress. However when I try to print separations as a PDF to look them over before sending to the rip, the program freezes and eventually crashes. Does anyone know why this happens and how it can be resolved?
2 votes -
Illustrator stops, not responding
Operating system is Windows 7 Enterprise, Illustrator is CC 2018 or 2019. I begin to work for only 15 sec and then the program pauses with the blue spinning wheel. If I click again the screen shows a (not responding) title at the top and goes grey. This process takes another 15 sec and then snaps back into place and works again, but only for another 15 sec and repeats. I've opened and closed the program several times and also restarted the computer but no change. This only happens in Illustrator and no other CC programs I use. Any ideas…
3 votes -
Illustrator Start UP
When I am opening an .ai file, it takes me to the start menu, and I can only open one .ai file at a time, when double clicking. I am running 23.0.3
1 vote -
Importing a page from a multi-page PDF replaces the already imported one
Hi!
Ever since Illustrator 23 when opening a PDF with multiple pages with a document already open, the PDF opens into that open document and changes the artboard. At the same time it also opens a new empty document with the name of the PDF. It does not matter if I use open from the menu or if I use drag and drop... When no other file is open it behaves like it should and opens the PDF correctly.
Please provide a solution...
thanks,
best regards,
Roger
1 vote -
Weird font rendering problem
I have a client-provided font (IND-Hoboken Sans) that is rendering W (capital w) strangely. The apex should be square/flat, but Adobe apps (I used Illustrator as my test, but I've seen the same problem in Photoshop as well) render the 1st & 3rd apex on an angle (even more bizarrely, different angles). Other applications (Font Book, TextEdit, MS Word, Keynote) render the character square as expected.
Most bizarrely, Acrobat does NOT have this problem & renders the character as the system does (ie. as expected). As a test, I created an Illustrator file with the same word as both live…
1 vote -
Isolate Selected Groups Does Not Work in CC 2019
Spent 4 days following a tutorial thinking I was losing my mind.
Then, it dawned on me I downloaded CC 2019 four days ago.
Downloaded CC2017 and the operation works as advertised.
Used especially for cartooning…
Goes like this:
1. Select all inked artwork>Object>Expand Appearances>Merge.
Create and color a rectangle covering artwork.
Select All>Merge
Then>>>>>Right Click<<<< and click "Select Isolate Selected Groups”
This will put editable color with all closed line work.The enclosed pic is where things go wrong in 2019
Once Isolate Selected groups is clicked you should be able to delete the outside green in isolation mode…4 votesPlease post a test file
-Rama
Illustrator Team -
Completely wrong displayed information
Illustrator is displaying offset clipping masks, will Not display Objects properly or at all as if they are entirely transparent with every setting I can find that says it shouldn't be.
1 vote -
Delayed mouse movements when rulers are on
I have just switched from a PC to a Macbook Pro 15.
I never experienced any issues on my PC in the last 2 years of work, but since I started to work on the Macbook I noticed that the my mouse/trackpad movements were being delayed (feeling sluggish) when I had rulers on. I later noticed that this issue is present throughout Photoshop and InDesign as well.I tried community recommended fixes such as turning off dictation and disabling "Scale Cursor Proportionally", and none of it has worked.
While I can have smooth mouse movements with rulers off, scrolling/navigating through…
2 votes -
Line Segment tool not working, unable to access
Line Segment tool not working, unable to access
2 votesIs this still a problem for you?
Please share more details on this if yes, please
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Illustrator 2019 23.0.4 suffering from (memory) problems
Illustrator is very unstable. Sometimes it starts with all menus grayed out - need to force quit. It complains about memory when working on very simple documents. Hangs the complete Mac - needs hard restart.
Lots of issues, not always reproductable, without error messages - seems quite fundamental.1 vote -
Illustrator Not Responding
My illustrator program says that it is not responding every time I save. It eventually works but takes 10 or so minutes to save each time. Which is a huge draw back because if I like to save a lot to ensure the safety of my files it impacts my performance by slowing me down.
I am working off of a server but I don't think that would effect my save proformance.
I've checked the Nvidia pannel and set my GTX graphics card as default just in case as well.
I have a cpu and memory meter that aren't showing…
3 votes -
Align to compound shape / key object bug (CC 23.0.1 / Win 7)
While trying to distribute spacing using the Align palette, I've noticed a strange align bug which only appears to affect compound shapes when trying to align to a key object.
Steps to recreate:
1. Select two objects, one of which is a compound shape
2. Make the compound shape the key object (click on it while selected)
3. Set a distribute spacing distance in the Align palette, and click on the horizontal/vertical distribute spacing button.Result:
The key object moves by the preset amount set and the second object get spaced from the key object by the same amount.Expected…
9 votes -
EPS Saving
Whenever I try saving a file as an EPS one, it continuously keeps separating my art boards into their own files, when I need them to stay in one sole file (as it should). This has happened on my personal macbook and the one I use at work various times and is setting back print jobs. Can we go back to retaining files on one until specified to not?
1 vote -
illustrator brushtool NOT displaying brush stoke in realtime
I'm using quadro 2000 + 24GB Ram + dual xeon x5650.
But when i using brush tool, turn on GPU performance.
illustrator brush tool NOT displaying brush stoke in real times when i drawing. It work when i turn off GPU performance.ps: my system work fine AI 2018
3 votes -
Text entry error when naming Adobe CC library items
First of all, great to see CC libraries getting some love with the addition of groups. I'd love to see further refinements, as I use CC libraries for all projects.
One issue I'm having with V23.01 on a Mac (Mojave V10.14.3) is with naming CC library items I've just dragged into the Libraries panel. The behavior I'd expect to see would be for the new item's name field to get keyboard focus, allowing me to immediately type in the name of the item I'd just added.
Currently, the item gets a default name (e.g. "Artwork 1," "Artwork 2," etc.). If…
3 votes -
my shift, control, option and command keys are not working
iMac v. 10.14.5 (18F132)
(Retina 5K, 27-inch, 2017)
Processor 3.8 GHz Intel Core i5
Memory 16 GB 2400 MHz DDR4
Illustrator 23.0.4I don't know exactly when it started, but I cannot use my shift, control, command, or option keys. They work perfectly fine in combinations like shift+w, shift+arrows or command+c, and so on. They work from my Wacom, but not from the keyboard. It seems like I have the same issue in Photoshop.
1 vote
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