Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8058 results found
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Exporting as PNG I am loosing part of my stroke
I'm having a problem while exporting as PNG from Illustrator CC. I use export for screens and I adjust the size width and high and choose PNG format to export. The when I open my image in png format my stroke is getting cut off. :/
I attached a file in png format and another file in jpg format with any problem.
2 votes -
Releasing a Layer Mask releases all clipping masks within
When I create a layer mask that includes clipping masks within, there are problems releasing the layer mask.
a) Using the Layers panel Make/Release Button releases some of the clipping masks within. (see attached movie)
b) Using the Properties panel button and/or the Object > Mask > Release will appear to do nothing, but is a redraw issue requiring View > Outline / View > Preview toggle.Mac OS 10.12.6, AI 23.0.1
3 votes -
Pasted shapes from Illustrator turn to graphics in Indesign
You cannot cut and past even a simple vector shape from the very latest Illustrator CC into the very latest Indesign CC without the shape being turned into a graphic in Indesign. I back installed to the last versions for both programs and it is work again. I have this exact setup at home (Mojave) and it work perfectly but at work (High Sierra) I had upgraded to the latest of both programs and hence the issue.
What should happen is the shape from illustrator remains an editable vector in indesign.
I experienced this today (19 March 2019)
2 votes -
If a pdf is opened in illustrator, edited and saved; it asks to update the file as there are modifications. Now it goes in loop.
If a pdf is opened in illustrator, edited and saved; it asks to update the file as there are modifications. Now it goes in loop.
1 vote -
Freeform Gradient tool tip pop up won’t go away
Using Windows 10 on Dell XPS15. tool tips pop up appears and then i cant make it go away... I've disabled the tool tips in the Preferences menu but it hasn't made any difference. Is this a bug or something to do with my system?
3 votes -
Blend Tool doesn't create/show a spine when blending between two open paths
Normally when creating a blend between two objects with the Blend tool (or Object > Blend > Make), Illustrator creates and shows a spine that can be manipulated with the Pen, Direct Selection and other tools. This spine makes it easy to edit the path of the blend with the Pen and Direct Selection tools.
When creating a blend between two open paths, however, Illustrator does not create or show this spine.
8 votes -
Can't add Anchor points
I've been on all the forums and I've tried everything suggested.
I can't add anchor points - I have a new MacBook Pro.1 vote -
Freeform Gradient line mode misbehaviour
The new Freeform gradient tool seems to be full of bugs :(
One such example is when you are working with a line type gradient that has 3 or more points, selecting a certain point, double clicking to change the colour and then selecting the eyedropper will change the point selection to the most recently created point.
Illustrator 23.0
MacOS 10.12.66 votes -
Touch Workspace Inconsistent
I have a Dell XPS 15 9570; it's more laptop than tablet, but it does have some touchscreen functionality.
When I first launched Illustrator on this device, I had the option to use touch mode, which was awesome.
For some reason though, it is no longer accessible. I've checked the workspaces menu, window>wirkspaces, etc. Nothing. There's not external keyboard connected (the laptop has a built in keyboard), I've restarted illustrator, I've tried different document types, I've switched my OS between tablet mode and laptop mode... nothing.
I'd really like to be able to use this mode again. Any advice?
2 votes -
GPU preview glitch
I encounter this glitch since introduction of GPU preview.
Only now I managed to narrow down the conditions to replicate it.When the Control pane is switched off (Window > Control), and Screen Mode is in Fullscreen Mode with Menu Bar, then when the working area is scrolled down, black horisontal lines appear. As if they are somehow traced by the top edge of the working area. Once I zoom out/in, they disappear. Also switching to CPU preview removes the glitch all together. This appears on both retina and non-retina displays.
This does not happen when the Control pane is…
3 votes -
handles
- Version 23.0.1
- I was working as usual but suddenly kept closing and running slowly. I had lost what I was doing once. Then opened up again and couldn't extend lines anymore, there wasn't centre handles nor white anchors in any object I draw.
3 votes -
Have to zoom a lot to reveal middle handles with small objects
MacOS Mojave 10.14.2 (18C54) and Illustrator CC2019 23.0.1
MBP 2018, i9, 32 Gb, Radeon Pro Vega 20, 4080 MtIt seems like Illustrator CC2019 has an issue with handles vanishing (at least on my system)
If you have a long and narrow (either horizontally or vertically), or otherwise small object, you have to zoom very very close to reveal the middle handle. Makes changing lengths of said objects pretty hard when matching with other objects with, for example, snapping etc.3 votes -
Opening Illustrator files brings up the Text import options box and then a blank file after updating to the current version?
I cannot open any existing Illustrator files without the Text import options box (As shown in the screen shot) opening. If I click cancel the box goes but the file doesn't open. If I click ok it opens a blank file but with the correct file name.
I have uninstalled and reinstalled three times and the same happens every time? Please help!
7 votes -
Libraries Panel broken
Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.
56 votes -
crashing
illustrator crashes every time i use the blob brush
1 vote -
Illustrator not responding after scaling
Every time while I use transforming tool it happened! I've to save and close the file.
System info:
iMac 27 inch I5 late 2013 - 32gb ram
Ai CC 2018
OS High Sierra1 vote -
Regular Crashes
October Release just kept crashing...had to revert to previous release to prevent losing work and time
8 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Inconsistent line thickness with Surface pen + touch zoom
Drawing pressure sensitive lines with the Paintbrush Tool using the Surface pen, on a Surface Pro 4, will result in line thickness inconsistent with the preview shown while drawing. See the attached video for a easy visual reference.
System information:
Surface Pro 4 + Surface pen that comes with the device (not the new one sold separately)
Windows 10 1803 (17134.648)
Illustrator CC 2019 (23.0.2)Steps to reproduce:
- Open Illustrator a Surface Pro device for this test
- Create a new document
- Select the Paintbrush Tool, then select the Touch Calligraphic Brush
- With the Surface pen, draw a line with variable…
1 vote -
Illustrator files hides from Finders "Smart folder" search
I have made a "smart folder" in macOS Finder that shows recently opened files, but for some reason it won't show .ai files. I think this is an Adobe/CC-related problem and not caused by MacOS, beacuse after a little googling, other Adobe file types seems to be affected by the same issue. The .ai files do show up in the smart folder if Illustrator is running, but will eventually disappear after I quit the application. The problem seems to be specifically related to the "recently opened" search criteria for the the smart folder, becuase they do appear if I set…
1 vote -
Selection tool does no allow to resize a selection
Selection tool does not work properly. It selects the total anchor points of an object, however it does not behave as the Direct Selection Tool, it only allows to move the object. It does not allow to resize. a single or multiple objects selected.
Illustrator version: 23.0.3
OS: Mac OS Mojave 10.14.41 voteMost likely you have accidentally disabled bounding box. Enable it back via View > Show Bounding Box or with a Cmd/Ctrl + Shift + B hotkey. If it solves it (or not) — please comment back.
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