8154 results found

1. Library Disappears

   After I use Illustrator for a while, the library disappears (seemingly without provocation). The library comes back if I restart illustrator (but then I have to close all the files I was working on and open them again).

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   0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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2. Texts on panels not readable

   Text is not readable. Strange characters.

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   0 comments  ·  User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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3. Line width tool issues

   When changing the line width with the "Width Tool", it creates little triangles in the line and distorts all the corners.

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   5 votes

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   1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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4. Help bar is not showing
   2 votes

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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5. Keyboard Shortcuts "Export Text..." file missing tab delimiter under "Menu Commands"

   Steps to repeat: go to Edit/ Keyboard Shortcuts/ "Export Text..."
   Then import the text file as a tab delimited data file in a spreadsheet of your choice.

   In Excel: go to Data/ Get Data/ From File/ From Text/CSV/, select the shortcuts txt file, set the delimiter to 'Tab' and click 'Load'.

   Look down the rows and at the menu commands...

   Expected behaviour:
   Edit/ Keyboard Shortcuts/ "Export Text..." should give me a consistently tab delimited file. This means, in the spreadsheet you should see the shortcut in the next column to the command (same row).

   Actual behaviour (on both Mac and PC) in Illustrator 26.0.2:
   In the exported text file, entries under 'Tools' are tab delimited. However, entries under 'Menu Commands' have no delimiter. In the spreadsheet, the result is the shortcut is in the same cell as as the command name.

   Impact: the file is useless... or I have to manually add tabs between each Shift, Alt, Ctrl, Cmd, Opt and F string. I can't easilly talk to our users accross Mac and PC about the shortcuts they should use for a given tool or command :(

   Steps to repeat: go to Edit/ Keyboard Shortcuts/ "Export Text..."
   Then import the text file as a tab delimited data file in a spreadsheet of your choice.

   In Excel: go to Data/ Get Data/ From File/ From Text/CSV/, select the shortcuts txt file, set the delimiter to 'Tab' and click 'Load'.

   Look down the rows and at the menu commands...

   Expected behaviour:
   Edit/ Keyboard Shortcuts/ "Export Text..." should give me a consistently tab delimited file. This means, in the spreadsheet you should see the shortcut in the next column to the command (same row).

   Actual behaviour (on both Mac and… more

   4 votes

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   3 comments  ·  Other...  ·  Delete…  ·  Admin →
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6. 行頭禁則文字に関わる和欧文間隔をカスタマイズ可能に！

   Illustratorの日本語組版で、たとえばプリセットの文字組アキ量設定「行末約物半角」を元に、和欧文間隔を「0%」にカスタマイズしても、そのカスタマイズの結果は、何故か「行頭禁則文字」に分類される文字種には効果がありません。
   ※添付ファイルをご参照くださいませ（macOS Catalina上のCC2021にて作成）。

   日本語組版の中では、デフォルトの「25%」アキを「12.5%」あるいは「0%」としたいという作業は少なからず発生しますが、上記のような挙動では、作業者の負担になるばかりです。

   可能であれば、「文字組アキ量設定和欧文間隔のカスタマイズが、行頭禁則文字にも効くように」改善することを希望します。
   挙動を変更していただければ、作業者の負担も軽減され、喜んで受け入れられるに違いありません。

   なお、このような挙動の変更は、「文字組みアキ量設定に頼らずなんらかの方法で和欧文間隔を変更した既存ファイル」にはあまり影響がないものと考えますが、変更していただくならば、【その変更を周知】していただくことは大切なことだと申し添えておきます。

   よろしくお願いします。

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   8 votes

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   Under Review  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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7. Why i can't snap anything?

   For a few days now Im not longer able to snap anything (objects, texts, guides, grids or else), so I cannot be precise when it is necessary.

   1 vote

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   1 comment  ·  Snapping  ·  Delete…  ·  Admin →
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8. My GPU (AMD Radeon RX 6600M) is not recognized by the latest version of Illustrator, although it is detected and utilized by Photoshop...

   My GPU (AMD Radeon RX 6600M) is not recognized by the latest version of Illustrator (26.0.3), although it is detected and utilized by Photoshop...
   Anyone knows where the problem may come from and how to solve the issue?
   Cheers

   3 votes

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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9. Character Styles not assigning/sticking

   For the last few versions, Character Styles won't assign to text. I've reinstalled at least three times, with and without preferences.

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   4 votes

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   3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. metadata is stripped when saved as PNG

    When exporting a PNG the metadata is not preserved. We use the metadata to find a graphic for future requests. I have Adobe Illustrator 2022. My operating system is Windows 10.

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    3 votes

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Empty error message

    I keep getting an empty error message modal, with no way to close it or exit out of it. It keeps happening when I want to save an .ai file

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    9 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. (MacOS) Finder window freezes when trying to save an Illustrator file

    When I try to save an illustrator file, the Finder window that pops up is frozen. None of the buttons are clickable. I've tried saving files with other apps, including Adobe apps like After Effects, and they can save files just fine - to the same folder even.

    Currently using the latest version of Illustrator.

    Things I've tried:
    - Resetting Illustrator preferences
    - Reinstalling Illustrator
    - Versioning down Illustrator
    - Deleting the com.illustrator cache folder
    - Relaunching Finder
    - Restarting the computer
    - Starting with a fresh Illustrator file
    - Opening an existing Illustrator file

    Any solutions? At the moment, the app is completely unusable to me because I can't save anything.

    When I try to save an illustrator file, the Finder window that pops up is frozen. None of the buttons are clickable. I've tried saving files with other apps, including Adobe apps like After Effects, and they can save files just fine - to the same folder even.

    Currently using the latest version of Illustrator.

    Things I've tried:
    - Resetting Illustrator preferences
    - Reinstalling Illustrator
    - Versioning down Illustrator
    - Deleting the com.illustrator cache folder
    - Relaunching Finder
    - Restarting the computer
    - Starting with a fresh Illustrator file
    - Opening an existing Illustrator file

    Any solutions? At the moment,… more

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
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13. Drawing shapes using any tool ignores colour and stroke settings

    Drawing a new shape either using the automated tools of square/ellipsis etc or when drawing when the pen tool, the stroke stays the setting of a previous setting, despite what is displaying. Likewise, the colour shows the 'correct' setting but retains the setting of a previous setting.
    I have closed Illustrator and restarted the application but it's still happening.
    Operating system: macOS Monterey version 12.4
    Adobe Illustrator version: 26.3.1

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    1 vote

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    1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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14. Holding alt to make the Width tool only change one side of a brushed path snaps the other side to zero.

    1. Draw a path. Give it a simple, thick stroke.
    2. Hold down ALT while using the Width tool to change one side's width; note that the other side stays the same width.
    3. Draw a new path. Give it an art brush or pattern brush.
    4. Hold down ALT while using the Width tool to change one side's width; note that the other side suddenly snaps to zero-width.

    I would swear the Width tool used to behave as in step 2 on brushed paths? It'd be nice to get this reversion fixed. Or to make the Width tool behave consistently across different kind of paths, if it's always been this way.

    (Observed on 26.0.2.)

    1. Draw a path. Give it a simple, thick stroke.
    2. Hold down ALT while using the Width tool to change one side's width; note that the other side stays the same width.
    3. Draw a new path. Give it an art brush or pattern brush.
    4. Hold down ALT while using the Width tool to change one side's width; note that the other side suddenly snaps to zero-width.

    I would swear the Width tool used to behave as in step 2 on brushed paths? It'd be nice to get this reversion fixed. Or to make the Width tool behave consistently across different kind… more

    2 votes

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    2 comments  ·  Brushes  ·  Delete…  ·  Admin →
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15. File seems to be permanently stuck in isolation mode resulting in many objects being unselectable

    Basically was doing a simple school project activated isolation mode and deactivated it quickly while doing this the application became unresponsive and crashed and the recovered file still had this effect persist with only one line selectable It cannot be turned off

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    107 votes

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    43 comments  ·  Isolation  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

16. SVG export with Internal CSS and Layer names - not working suddenly in 26.2.1 - export does not contain layer names; omits some layers

    Illustrator 26.2.1 CC on Mac OS (Intel)
    Export used to export layer names with these settings.
    Now it unexpectedly exports shortened group names.
    How can I revert back to old Illustrator version?

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    2 votes

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. [BUG] Rotating Object with Stroke Aligned to Outside Causes Object to Disappear and Render Improperly

    Rotating Object with Stroke Aligned to Outside Causes Object to Disappear and Render Improperly. If I apply a different stroke align, it seems to reappear. Tested it on different objects in different documents, restarted Illustrator, etc. Still the same

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    1 vote

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    3 comments  ·  Strokes  ·  Delete…  ·  Admin →
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18. Exported files omit names of artboards

    When I selected the page range, the exporting file didn't have the artboard name. I am using the latest version on mac m1 max with the latest system. After reinstalling the older version, the problem has gone.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Apparition de ligne blanche lors du déplacement

    Système exploitation windows 11
    Je déplace mes plans de travail ou j'en copie un avec la touche alt.
    Plusieurs plans de travail en même temps.
    Résultats attendu l'écran ne fait pas apparaitre des lignes blanches.

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    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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20. グラデーションをかけたオブジェクトのSVGファイルのアセット書き出し

    グラデーションをかけたオブジェクトをアセット書き出しでsvgファイルに出力し、出力したsvgファイルを開くとグラデーションが消え黒いオブジェクトになる。

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    2 votes

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    Under Review  ·  1 comment  ·  Other...  ·  Delete…  ·  Admin →
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