8155 results found

1. 3D revolve doesn't draw properly

   I drew half a star, tried to revolve it but it doesn't always layer and shade the different parts correctly. Sometimes a cone appears outside of it. Another example in this screenshot, where there's a line visible straight through it and the shading is wrong in the top part:

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2. PDF with CMYK JPEG is inverted when opened in Illustrator

   Tested on Mac OS 10.14.6 with Adobe Illustrator 23.0.4

   METHOD
   open a PDF that contains a CMYK JPEG image in Illustrator
   (This PDF was created by converting a CMYK JPEG file to PDF in Acrobat DC Pro 2019)

   RESULT
   image is shown inverted in illustrator (same issue opened in Photoshop as "image").
   Opening in Photoshop as "page" it looks ok, but this cannot be selected in Illustrator.

   PDF and original JPEG are attached.

   EXPECTED
   visually the same as input file, no inverted image

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   4 votes

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   1 comment  ·  Images, Links  ·  Delete…  ·  Admin →
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3. disappearing swatch palette

   i create custom names for swatches i.e. myCoolSwatch. then create gradient swatches. all swatches disappear but a few random and a pattern. if i try to create new swatch with artwork, default name is myCoolSwatch copy. Its as if they are hiding.

   3 votes

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   0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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4. Make Hide Edges shortcut work when in Dialog (Swatch Options, Transform Each, etc)

   In some operations (e.g. Transform Each), we discover that the selection edges are influencing the perception of the preview. It would be nice when the Hide Edges command can be triggered while still in such an operation, in stead of leaving the function, turn off Edges, and repeat.

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   1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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5. svg text

   Exporting SVG on Illustrator CC 2019 23.0.2 on MacOS 10.14.3 is giving inconsistent results in regards to text. I am trying to export a file as an SVG with Font option set to SVG. However, the SVG file exported has some texts converted to paths or outlines and some texts are preserved as texts, which is what is desired. We have also tried this under Illustrator CC 2019 23.0.1 on Windows 10 Home with same results. We have included a sample file for you to test.

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   6 votes

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   11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Added to Backlog  ·  Dirk Schulze responded

   Hi Akshay,

   We were able to confirm the issue that you see. The issue indeed does not happen with Illustrator 2018 (22.1).

   We identified hyphenation as the potential culprit. To workaround the issue, either disable hyphenation in the Paragraph panel or make sure text does not get hyphenated.

   We are sorry that you experience the issue and are working on fixing the issue.

   The Adobe Illustrator Team

6. Color change Problems

   I have a collection of swatch colors that I save, and for some reason, they are all getting dull. A bright orange to darker gradient turns to a muddy orange and all of the swatches are dull. I copy the logo from an older file and realize how dull my colors have become. You can see how dull the colors have become in the attached image. Also, the Graphic Styles have become duller. You can see the new refreshed colors form a different file with the two swatches at the middle bottom of the Graphic Styles window. This is a VERY serious problem, because all of the colors on my artboard have switched to these duller colors, so I have to update them to the original. Not sure why this is happening, but it needs to be fixed.

   Also, is there a way you can make a global gradient change an option that you have to choose to do, because it's changing gradients that I don't want changed. Both of these problems are VERY FRUSTRATING and waste my time.

   I have a collection of swatch colors that I save, and for some reason, they are all getting dull. A bright orange to darker gradient turns to a muddy orange and all of the swatches are dull. I copy the logo from an older file and realize how dull my colors have become. You can see how dull the colors have become in the attached image. Also, the Graphic Styles have become duller. You can see the new refreshed colors form a different file with the two swatches at the middle bottom of the Graphic Styles window. This is a… more

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   11 votes

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   3 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. selection bug

   As the title describes, this is a bug with the selection tool. I've had this bug several times today, everytime it does I have to restart Illustrator which is madness.

   feel free to check the files that I've provided, and please FIX THE BUGS BEFORE ADDING MORE FEATURE TO ILLUSTRATOR. the features are useless unless Illustrator improve the reliability to the users.

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   0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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8. empty progress dialog

   BUG: Hitting save, switching to another application for a bit, and then coming back to Illustrator leaves a non-dismissable, persistent blank "Progress" dialog floating behind Illustrator's windows. These empty dialogs often stack up, and only ever go away by quitting the application.

   Expected: whatever dialog this is supposed to be clears itself up, cleans itself up, and puts itself away.

   Mac Powerbook touchbar
   MacOS Mojave 10.14.3
   Illustrator 23.0.2

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   7 votes

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   7 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

   Is this happening on win 7 only?

   Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

   Have you encountered this issue with the latest Illustrator build?

   Thanks
   Anish Kumar

9. Nothing happens when I double click my width tool

   When I double click my width tool to try and access my wrinkle tool nothing happens, I am currently trying to design a logo for a company in town, and would very much like the effect the wrinkle tool gives.

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   1 comment  ·  Strokes  ·  Delete…  ·  Admin →
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10. Assigned Action colors not showing

    I have assigned colors to new actions that I have created and they do not show in illustrator.

    Windows 10

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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11. Too small to use?

    When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac os sierra 10.12.8 and my adobe applications are up to date.

    When scaling down a complex drawing especially one created by image trace it often says cannot complete the operation because it would make some objects too small to use. So how can i scale my group? Can you just disappear those objects? If they are too small to use they must be too small to see so make them go away. Or it could automatically select them so you have the option to delete them. It seems silly that i can't make something the size i need because a part of it is too small to use. I'm on mac… more

    5 votes

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    7 comments  ·  Tools  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

12. Resize brush with shortcut keys for Twirl, Pucker, Bloat etc tools

    When using the set of twirl, pucker, bloat tools etc It would be great if you could change the brush size using the '[' and ']' keys like you can when using the blob brush tool. It's very slow and cumbersome to change the size of the brush in the dialogue box .

    4 votes

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13. Unstable operation Illustrator 23.1.1 Mojave

    Unstable operation Illustrator 23.1.1 on Mojave. Reacting with delay or not reacting. Problems with menu and tools operating. New frame text always with lorem ipsum.
    GPU is disabled, Wacom tablet is uninstalling. I havn't more ideas.

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    1 comment  ·  Performance  ·  Delete…  ·  Admin →
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14. Illustrator file not changing modification time and date after image link updating

    When I modify a photoshop image and illustrator automatically updates the link you can close the file without saving so it recognized the image link modification but did not require a save when closed. at this point file date and time do not update to current image replacement. this poses a serious problem in the commercial print industry. Archiving files is based on modification dates and times. If you don't update time and date on file with new image placed it has not
    been modified for archive. This is something that has changed in the recent cloud series updates. It was working fine since 2000 and now its not working properly. You need to stop relying design needs and pay attention to the industry as well.

    When I modify a photoshop image and illustrator automatically updates the link you can close the file without saving so it recognized the image link modification but did not require a save when closed. at this point file date and time do not update to current image replacement. this poses a serious problem in the commercial print industry. Archiving files is based on modification dates and times. If you don't update time and date on file with new image placed it has not
    been modified for archive. This is something that has changed in the recent cloud series updates. It… more

    2 votes

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15. Window snaps out of view when switching from external monitor

    MBP, OSX Mojave, when using an external monitor with the laptop screen closed everything is cool, unplug the laptop and use built in screen everything is cool.

    Once I plug the laptop back into the external monitor with the lid closed AI will snap off screen someplace.

    If I use the mission control gesture (swipe up with 3 fingers) the window appears and I can drag it to another desktop, but then it assumes the same position off screen on the new desktop.

    The only workaround I have found is to unplug the monitor, resize the window and then plug back in.

    I haven't seen this behavior with any other app.

    MBP, OSX Mojave, when using an external monitor with the laptop screen closed everything is cool, unplug the laptop and use built in screen everything is cool.

    Once I plug the laptop back into the external monitor with the lid closed AI will snap off screen someplace.

    If I use the mission control gesture (swipe up with 3 fingers) the window appears and I can drag it to another desktop, but then it assumes the same position off screen on the new desktop.

    The only workaround I have found is to unplug the monitor, resize the window and then plug… more

    2 votes

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16. Working on a macOS Mojave 10.14.6, with Adobe Illustrator v23.1.1

    Working on a macOS Mojave 10.14.6, with Adobe Illustrator v23.1.1
    When having several documents open at the same time and in different tabs, out of the sudden all tabs show the same file. Forcing me to restart to be able to see again each tab with it's own design document.

    2 votes

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17. Missing fonts issue

    It's not reading Adobe fonts. It keeps saying to activate the font every time I open a document. The program hangs trying to activate a font, making the file not work properly "without" a font that was perviously activated.

    9 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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18. PDF Security

    If I password protect a pdf and then re-open it and make changes to it. I am unable to just hit save. I have to save as again and put in a password again otherwise the pdf is no longer password protected.

    1 vote

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19. Can't open or create Illustrator files

    Illustrator CC 2019 won't open or create any .ai files since this morning.
    * Double clicking a file causes a crash
    * Opening a file through Menu > Open causes a crash
    * Creating a new file through Create new... causes a crash

    Illustrator asks me to send in a crash report, then closes.

    My system:
    Windows 10 Enterprise, 64 bit
    Version: 1903
    Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
    Installed RAM: 8GB (7.90GB usable)

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    2 votes

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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20. Thai text inconsistency between versions

    Thai text is inconsistent between Illustrator 2017 21.1.0 and 2018 22.1 OSX 10.14.6

    After opening and clicking on text created in 2017 accents are moved. Font Tahoma same version in both cases. See attached.

    Adobe can you look at this bug please?

    Thanks R

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    3 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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