8069 results found

1. Pathfinder Merge actually Dividing, leaving cut out objects behind

   This might be easier to read on the forums where the images are inline with the explanation, but I copy pasted everything here anyway. Here's the thread.

   https://forums.adobe.com/thread/2601397

   This has been a thorn in my side for so long I can no longer ignore it. I don't know when it happened but at some point Illustrator's Merge tool started dividing objects instead of merging them, and leaves behind cut up versions of objects that are behind the visible objects.

   MacBook Pro 15 2017
   macOS Mojave Version 10.14.2
   2.9 GHz Intel Core i7
   16GB memory
   using Illustrator CC 2019 version 23.0.2

   I'm pretty sure this still happens on my windows 10 computer at home as well.

   Interestingly, if I have only a few objects involved, it merges just fine, but when I'm working on logos that are even minutely complex it pitches a fit. I've expanded appearance, expanded text, expanded strokes, ungrouped objects, and put them all on the same layer and it still doesn't work. Thing is, the objects I'm merging aren't even terribly complex, and as a test I made 15 rectangles of various colors (some the same and some different) and had them overlapping in various ways.

   Screen Shot 2019-03-05 at 4.06.07 PM.png
   Here you see the objects selected so you can see the outlines and how the layers are organized.
   Screen Shot 2019-03-05 at 4.06.16 PM.pngScreen Shot 2019-03-05 at 4.09.32 PM.png
   Here's what happens when I try to merge (you can barely see the gaps that show the color behind themScreen Shot 2019-03-05 at 4.06.34 PM.png
   I moved part of the blue area at the top to show the navy object underneath has not been deleted.
   Screen Shot 2019-03-05 at 4.14.20 PM.png
   So with the objects now properly ruined, here's what the layers look like.
   Screen Shot 2019-03-05 at 4.23.59 PM.png
   In the old days Merge would merge all like colors that are visible and delete anything behind them. Now it divides and leave colors behind so there's a ton of extra, useless, objects left behind that get in the way when I'm forced to unite the mess together manually afterwards.

   But even with simple blocks of color, not that many points, no groups, and a mere 15 objects merge won't work.

   If anyone has any solutions to this you'd earn my undying gratitude.

   Thanks.

   This might be easier to read on the forums where the images are inline with the explanation, but I copy pasted everything here anyway. Here's the thread.

   https://forums.adobe.com/thread/2601397

   This has been a thorn in my side for so long I can no longer ignore it. I don't know when it happened but at some point Illustrator's Merge tool started dividing objects instead of merging them, and leaves behind cut up versions of objects that are behind the visible objects.

   MacBook Pro 15 2017
   macOS Mojave Version 10.14.2
   2.9 GHz Intel Core i7
   16GB memory
   using Illustrator CC 2019 version 23.0.2

   … more

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   2 comments  ·  Pathfinder and Compounds  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The objects had the Overprint attribute checked in Attributes panel. With this option on Illustrator leaves fragments unmerged to match the assumed intention behind having Overprint one. This is a normal expected behaviour, but not a transparent one.

   If you have this problem, don’t hesitate to leave the comment to force the team to rethink the UX behind this.

2. svg text

   Exporting SVG on Illustrator CC 2019 23.0.2 on MacOS 10.14.3 is giving inconsistent results in regards to text. I am trying to export a file as an SVG with Font option set to SVG. However, the SVG file exported has some texts converted to paths or outlines and some texts are preserved as texts, which is what is desired. We have also tried this under Illustrator CC 2019 23.0.1 on Windows 10 Home with same results. We have included a sample file for you to test.

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   11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Added to Backlog  ·  Dirk Schulze responded

   Hi Akshay,

   We were able to confirm the issue that you see. The issue indeed does not happen with Illustrator 2018 (22.1).

   We identified hyphenation as the potential culprit. To workaround the issue, either disable hyphenation in the Paragraph panel or make sure text does not get hyphenated.

   We are sorry that you experience the issue and are working on fixing the issue.

   The Adobe Illustrator Team

3. Pen tool rapidly changes to selection tool arrow glitch

   Pen tool rapidly changes to selection tool arrow when I move the cursor. OS 10.14.3 / Ai CC 23.0.2. On wacom tablet. The pen tool icon changes every micro-second to the selection tool icon and back again. Very hard to work this way. If I more my stylus even a tiny bit it happens. I have the pen tool selected in the toolbox.

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   Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Happy to hear that it got resolved for you, if still you encounter this issue again then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

4. SVG export : XML code anomaly

   Hi there,

   (my specs don't matter for this issue)

   I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
   So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].

   I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan thanks to some code lines. I spare you that part.

   Now my problem :

   I have compared the d-commands of a pathsvg and the ones of its twin from globalsvg and I'm noticing an offset between some Absolute-Coordinates. All the coordinates that bother me are related to the same value : y coordinate of the Transform-translate parameter.

   Besides, you will certainly agree that this transform-translate should not even exist in the first place. Ai just decided to create paths far outside the viewbox to then translate those to their supposed original places. It works for -x axis but not for -y axis and it could really be bothering at some point.

   I think it's an unnecessary waste of characters in the XML source-code.

   My regards to whoever answer my problem. :)
   Thomas

   Hi there,

   (my specs don't matter for this issue)

   I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
   So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].

   I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan… more

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   Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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5. Cursor stuck on hand

   The cursor is stuck on the hand tool in all my adobe apps so I cannot use them at all.

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   40 votes

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   26 comments  ·  Tools  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRama (Mgr, Software Development, Adobe Illustrator) responded

   We need your help in re-creating this issue at our end. If this issue is reproducible at will, please reach out to sharewithai@adobe.com with your convenient time for remote screen sharing. If this happens intermittently, please do screen recording and send us the same. Any other details that help in re-creating this issue will be helpful (files, workspace, plug-ins, preferences, etc.)

   -Rama
   Illustrator Team

6. Units preference not retained on asset panel export

   Details of your operating system and version of Adobe Illustrator
   Current version of CC on a Microsoft Surface windows 10 pro

   The steps you were taking when you experienced the issues:
   It's in both the asset export panel and the export artboard panel. My global preferences are set to inches as well as the originating document.

   I'm often creating elements then exporting various bits as assets. So the asset export panel is handy for this. I could just copy and past into a new document and "save as pdf". It's just a smoother flow for my brain to use the asset panel if I can work around this little issue.

   But when I have a file with units set to inches and I export an asset or artboard as a pdf, when I reopen the pdf in AI, it defaults to points.

   When I open the pdf an AI and go to the Units in the doc preferences it does say inches, but the transform panel is displaying points. If I then switch the preferences to points, save that change, and then reopen the units preferences and switch it back to inches, THEN it displays correctly as inches in the transform panel.

   Your expected result:
   I expect the pdf to retain the units preference set in the doc the asset was exported from, when opened back up in AI.

   Your actual result
   Described above. When I reopen in AI, the asset exported from the asset export panel as a pdf, the units display as points in the transform panel even though the preference is set to inches.

   Details of your operating system and version of Adobe Illustrator
   Current version of CC on a Microsoft Surface windows 10 pro

   The steps you were taking when you experienced the issues:
   It's in both the asset export panel and the export artboard panel. My global preferences are set to inches as well as the originating document.

   I'm often creating elements then exporting various bits as assets. So the asset export panel is handy for this. I could just copy and past into a new document and "save as pdf". It's just a smoother flow for my brain to use the… more

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7. Discretionary hyphens do not seem to work

   I can’t get discretionary hyphens to work in Illustrator CC 23.0.2, either by Shift-command -- or with Type > Insert Special Character > Hyphens and Dashes > Discretionary Hyphen. Whether Hyphenate is turned on or off for the paragraph does not matter. Language does not seem to make a difference either.
   Only the hyphens added by Illustrator itself are obeyed.

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   13 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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8. Opacity Issues when Selecting Whole Layer

   In the Layers panel, when you click the Select All circle to the side of the layer, all of the objects on that layer become selected. If you then go to the Properties panel and adjust the opacity of those objects, they appear to become more transparent yet you cannot see through them. ALSO, once you go back to selecting individual objects, or even manually selecting multiple objects, the opacity changes are not indicated in the Properties panel. Rather, they say 100%, even if you've adjusted the opacity by selecting all in the layers panel. I've attached a video for reference.

   Spencer

   In the Layers panel, when you click the Select All circle to the side of the layer, all of the objects on that layer become selected. If you then go to the Properties panel and adjust the opacity of those objects, they appear to become more transparent yet you cannot see through them. ALSO, once you go back to selecting individual objects, or even manually selecting multiple objects, the opacity changes are not indicated in the Properties panel. Rather, they say 100%, even if you've adjusted the opacity by selecting all in the layers panel. I've attached a video for… more

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   2 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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9. Illustrator will not open a second file from Bridge, or In Design (edit original)

   ex. Starting with both Illustrator and Bridge closed. 1. I open Bridge. 2. I double-click an Illustrator file, it opens fine. 3. I go back to Bridge and double-click another illustrator file, and Illustrator will not open it. This file should open as a new file (tab) within Illustrator.
   This happens with "Edit in Original" from In Design also. It works the first time, (opens up Illustrator), but not a second time. I have to close Illustrator for this interoperability to work.

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10. Gradient tool slider bug

    When I select a shape, or multiple shapes and add a gradient, ever since updating to CC 2019, I do not get an adjustment slider in the shape. Am I doing it wrong? Where did the slider go? Help!

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11. Selecting pen lines (vectors) & anchor points is really hard after updating to newest version of CC 2019.

    I recently updated my OS to Sierra & with that my CC updated to 2019 23.0.2. Ever since, it takes several tries to select a line or an anchor point using the direct select or group select tool & to remove points using the Add/delete anchor tools. The scissors tool also can't seem to find the line to create a point either. It is extremely frustrating & slows down drawing a lot! It seems like the lines/points that we are looking at, are not in the same place code-wise maybe? Something is not lining up. PLEASE fix quickly!

    2 votes

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

12. Freeform Gradients can't seperate into spot colors for rips

    Freeform Gradients can't seperate into spot colors for rips. when prinitng them as spot colors. they come out like a cmyk print.

    3 votes

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    1 comment  ·  Effects, Appearance, Graphic Styles  ·  Delete…  ·  Admin →
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13. Garbled Video Screen

    I was just starting editing already (deleting parts of an emf file) when the screen became garbled.

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    0 comments  ·  Launch  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. Cannot add colors to gradient tool in gradient window like it used to be
    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Unit issue with DXF exported from Illustrator

    Hello,
    Units are not correct when exporting DXF files from Illustrator CC.

    A 100 mm diameter circle exported from illustrator CC (22.0.1) is opened in Creo Parametric 4.0 (M070) and measures 2540 mm.

    My CC options are in millimeters
    $INSUNITS in DXF file should be defined to 4 = Millimeters
    Actually it is exported with 1 and this is incorrect.

    Changing $INSUNITS from 1 to 4 in Notepad is not a sustainable solution !

    Default drawing units for AutoCAD DesignCenter blocks:
    https://www.autodesk.com/techpubs/autocad/acad2000/dxf/header_section_group_codes_dxf_02.htm

    Thanks you for tanking in consideration this problematic.

    Best regards

    Nicolas Bourgeois

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    15 votes

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  Anjali responded

    I am glad to update that this issue was fixed in 23.1 release.

    Thank you for all the feedbacks.

16. Multiple crashes daily

    The current version of Illustrator is absolutely useless. Does Adobe bother testing their own product for bugs? I experience multiple crashes daily at my job, when all I have open is one file. Something as simple as deleting a square will crash the program. It's infuriating.

    2 votes

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks. We need your help to build this feature right. We have a few open questions that we would like to discuss with you please join us on our pre-release program using this link : https://adobe.ly/1o2SDsg

    For Crashes: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Unable to select text once it's been horizontally scaled (condensed)

    Illustrator CC 23.0.2 (Mojave Mac Pro)

    If I horizontally scale a text element on the artboard I'm then unable to select it with any of the arrow selection tools. Elements aren't locked or masked.

    2 votes

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. PNG export with specific font look broken

    When I export any file as PNG / JPEG which included type the font become broken/blur.

    I am not sure how can I overcome this issue i tried from different accounts and computer as well but is still the same.

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19. eps import slow (e.g. for eps created in Matlab)

    The import of eps-files created in other programs (e.g. Matlab) is slow: opening a file of 10 kb can take 10-30 seconds. Why?

    I am using AI CC 22.1.

    3 votes

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20. Freezing issue

    Since the 23.0 version Illustrator keeps freezing regularly, up to 3 times in a day's usage. There is no actual pattern that i can point to, just that it keeps doing it at certain time intervals and with certain signs sometimes (like the menus not showing), which are also irregular and i have to use Task Manager to close it and open it again.

    1 vote

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