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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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8071 results found

  1. Macbook completely crashes with Illustrator 2018

    Hi, I'm using Illustrator 2018 and quite frequently my MacBook Pro 2017 crashes completely when I'm moving objects around or copying objects. It happened with the 2017 version as well. I can only hard reset my computer, which NEVER happens with other apps.
    Thanks for help

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  2. Create New

    I have Illustrator 2018. Whenever I click create new, I'm expecting to see the full range of canvas options, but instead it's cut off at web (instead of including Art & Illustration canvases etc.). Resizing the window still cuts it off, and sometimes it'll fit but there will be white space instead of filling the window.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  3. Many Many issues with Illustrator 2018

    1. Ever since I've updated to Illustrator 2018, the program is always lagging and becomes non-responsive. Something simple like selecting "T" for a new text line will stall my program. I've attached my computer specs.

    2. The alt shortcut for brush tool no longer selects color with the eye drop tool. I have to manually select the eyedropper, then switch back to the brush tool which is very frustrating when I need to do this hundreds of times a day!

    3. The startup time has increased dramatically. Showing a blank screen for a couple minutes until the illustrator home screen finally appears. Also…

    1 vote

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  4. UI bug

    illustrator CC 2018 (ver. 22.0.1(64bit) / windows 10 Falls creator

    UI gets 'mangled', rendering it unusable, displays 'eating' each other or disappearing or not appearing, usually starts in 'control' area. Happens after various length of time, no special event triggering it.

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  5. Pen Tool - Arrowhead

    No objects selected, Pen Tool equipped.
    Stroke settings: 2 pt, arrowhead #5 selected for end condition

    Bug: Place first point and the arrowhead on the end condition reverts to blank (no arrowhead)

    Workaround: Resellecting the arrowhead after placing the first point returns the line's behavior to what is expected: arrowhead trailing on the last point drawn.

    Version 22.0.0
    Windows 7, 64 bit
    2 x Intel Xenon E5-2623 v3 (dual chip), 32GB RAM

    1 vote

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  6. Update window appears every run AI. But I have fresh version installed.

    I'm tired of closing this window.

    1 vote

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  7. recent screen: thumbnail vs list view

    Since this last CC update, the LIST button does not work on the recent screen when the application first opens. It is stuck in thumbnail view. This affects ALL the adobe software that I use, illustrator, photoshop, indesign, premier.
    Please advise if a fix is in the works.
    thanks.

    1 vote

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  8. Name layer pop up panel appears twice

    On macOS 10.12.6, working with a Wacom. If you double-click on a layer to rename it and the panel pops up to rename, clicking OK doesn't get rid of the panel. It re-appears a second time.

    1 vote

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    2 comments  ·  User Interface  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience.
    If you are still facing this issue, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  9. Can't preview artwork

    Hi, I can't preview any artwork. However I can see the layers and when I drag the file, i can see the preview. Once i release the mouse, it turns black again.

    1 vote

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  10. Anchor Points Flat Instead of Sharp Points

    When I draw a point with the pen tool, sometimes it gives me a nice sharp point, and other times it flattens it like a bad military haircut. If I wanted it flat I'd select the Bevel Join. Instead it takes me several minutes of fiddling with the anchor point angles to get the points, often giving me a curve that I didn't want, and wasting valuable time. It seems to be even worse than usual since the latest update (22.0.0).

    1 vote

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  11. Clipping path in psd file does't work in Illustrator.

    On macOS Sierra (Illustrator CC 2018).

    Clipping path of psd file does't work in Illustrator CC 2018.
    The full of the psd image was shown in Illustrator, ignoring its clipping path.
    Same problem has occured in older versions of Illustrator (probably CC or later).

    There are two conditions for this problem to occur.
    One is that the name of the clipping path has Japanese characters.
    And the other is that a Mac's system language is set to English.

    As a test, I tried to change my Mac's system language to Japanese from English, this problem was solved.
    Or changing the…

    1 vote

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  12. Mac Illustrator CC. Shift click not moving gradient mesh point along path.

    I'm making sure to hold shift before left clicking my mouse on the appropriate gradient mesh point as I've always done to move the point along a path. However it moves the whole path rather than just the point like I haven't hit shift at all.

    1 vote

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  13. Illustrator CC 2018 crash on swatch library import

    Hello,

    Every now and again when I import a swatch library from the presets folder via the Swatches import menu from "Other Library"; Ai would crash the first round. When I open the file again and repeat the import process, no crashes occur.

    This happened with previous versions as well.

    Thanks and cheers.

    1 vote

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    Under Review  ·  1 comment  ·  Colors, Swatches, Patterns  ·  Admin →
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  14. When i select an object there's a line. after i updated in new version CS8

    1 vote

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  15. I can't paste into a new layer

    I've updated to Illustrator version 22.0.0. I am working on a file where I need to replace a logo bug, so created a new layer. I've locked the original layer and then tried to paste the new bug onto the new layer (yes, it is selected), but I get the notice "You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all approriate layers?" So now I have to paste onto the original layer first, then move up to new layer. Is this a bug?

    1 vote

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    2 comments  ·  User Interface  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As stated in the comment, if 'Paste Remembers Layers' option is turned off in Layers panel’s menu, this is an expected behavior — Illustrator tries to paste the art into a layer with the same name it was copied from, ignoring the selection in Layers.

    If you disable it, Ai will respect the layer selected.

  16. unable to turn off this new touch type button in the character panel

    unable to turn off this new touch type button in the character panel

    1 vote

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    Resolved (Comments Open)  ·  Anish Kumar responded

    Hi Steve,

    Sorry to hear that you are facing this issue. If you want to turn it off, you need to switch to some other tool. Or you can remove it from panel by the flyout menu.

    If this doesn’t resolve your issue, then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here

  17. Asset Export Panel Empty

    Unable to use "Asset Export" because the panel is empty. Help please.

    1 vote

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  18. There are so many bugs my brain is too fried to write them in. I can't do anything. Every two minutes something goes wrong.

    Description says all.

    I have an image with a bounding box that's extremely large (no, there's nothing else in the layers panel).

    I have tried to export an object and was given the option for two different ones, even though there is only one (nope, no hidden duplicates).

    Handles were missing when using direct select tool. Came back randomly for no reason.

    And on and on and on.

    You need to beta these 'updated' products before you encourage those of us who have paying clients and no time for this **** to download a new version.

    I'm always excited for…

    1 vote

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  19. "New Document" window doesn't scale on Windows 10

    On Windows 10, the "New Document" window (reachable from the "Get Started" window by pressing "Create new...", for example) doesn't scale according to the scaling set in Windows display settings.
    Set to 250% (Windows recommendation), the window looks fine.
    Set to smaller values, the content doesn't fit in the frame. See attachment (200%).

    1 vote

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  20. Error

    Both Illustrator and the CC Desktop agent/app were pretty buggy last days and after reïnstalling the CC Desktop app and updating Illustrator to the latest version and I get this prompt:

    1 vote

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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