8131 results found

1. When working with hi-res Black and White Bitmaps Illustrator goes to CPU preview disabling GPU Animated / Scrubby Zoom.

   When using hi-res BW bitmaps, 'Scrubby Zoom' or 'Animated Zoom' disables itself even if it's enabled in preferences. This happens after roughly 1 or 2 seconds after opening a file with this kind of images. The window goes from CMYK/Preview mode to CMYK/CPU mode as if it was in Separations Preview or CPU preview, even though it wasn't set to either of those. View>View Using GPU becomes grayed out so I can't go back.

   This bug is happening on a file with 2 1200dpi bitmap 5"x5" (embedded and/or linked), each under 1MB in size, making the Illustrator file 3MB total, included as sample to test. A 5"x5" 600dpi 74MB CMYK linked or embedded file does not have the same issue. Screen shot of both as additional proof. This bug is also happening on a smaller file Illustrator file, it has two 8.5x11 embedded 300dpi Black and White Bitmap tifs.

   I can reproduce this problem on both regular and beta Ilustrator versions on Windows 11 version 22H2, Intel i9 10850k 32GB ram, Nvidia RTX3090 24GB vram. This bug does not occur on a Macbook Pro i9 9980h 32GB ram, AMD 5500m 8GB vram on macOS Ventura 13.0.1. (It can get laggy with many BW hi-res bitmap images but never switches it's self to CPU graying out the GPU option)

   This is very strange because this seems like an error that should happen if you run out of VRAM or if the GPU can't handle. Yet the RTX in the PC has 3x as much VRAM and is nearly 500% faster compute than the 5500m. Windows is up to date with latest update 11/14/2022. Nvidia Studio drivers are also latest with update from 12/8/2022.

   When using hi-res BW bitmaps, 'Scrubby Zoom' or 'Animated Zoom' disables itself even if it's enabled in preferences. This happens after roughly 1 or 2 seconds after opening a file with this kind of images. The window goes from CMYK/Preview mode to CMYK/CPU mode as if it was in Separations Preview or CPU preview, even though it wasn't set to either of those. View>View Using GPU becomes grayed out so I can't go back.

   This bug is happening on a file with 2 1200dpi bitmap 5"x5" (embedded and/or linked), each under 1MB in size, making the Illustrator file 3MB total,… more

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   3 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please check if this bug still happens in the latest Beta release, 27.6.0.120

2. Direct Selection Tool not working

   I'm on a Macbook pro (macOS Big Sur version 11.7) using Adobe Illustrator 2023.
   When using the direct selection tool and clicking on an object or path, the anchors don't show up and the object/path does not look like it is selected. However, if I run my mouse around the edge of the object/path then the anchors will show up when the mouse is hovered above it and I can select the specific anchor. However the handles don't show up.
   What can I do to fix this?
   I've tried restarting my computer and resetting my preferences but the problem still persists.

   I'm on a Macbook pro (macOS Big Sur version 11.7) using Adobe Illustrator 2023.
   When using the direct selection tool and clicking on an object or path, the anchors don't show up and the object/path does not look like it is selected. However, if I run my mouse around the edge of the object/path then the anchors will show up when the mouse is hovered above it and I can select the specific anchor. However the handles don't show up.
   What can I do to fix this?
   I've tried restarting my computer and resetting my preferences but the problem still… more

   3 votes

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   1 comment  ·  Tools  ·  Delete…  ·  Admin →
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3. language change

   I am not able to change the language of the apps I am paying monthly money for. Your support team ist not able to help / sending me around, so I explained 3 people what is the problem in german and english. I have changed the language on my michrosoft windonws - it is in english now, my adobe cloud is in english + I have deinstalled and installed the apps / nothing helps -still german - the support team is not able to help / sending me the same links / very annoying and dissapointing - adobe is giving standarts on ux and ui design - but not enabling the customers to change the language of the apps

   I am not able to change the language of the apps I am paying monthly money for. Your support team ist not able to help / sending me around, so I explained 3 people what is the problem in german and english. I have changed the language on my michrosoft windonws - it is in english now, my adobe cloud is in english + I have deinstalled and installed the apps / nothing helps -still german - the support team is not able to help / sending me the same links / very annoying and dissapointing - adobe is giving… more

   3 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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4. Create Outline changed text frame (with text only) to coloured block

   macOS Ventura, Illustrator 27.0.1

   I have several documents with texts in frames and texts as 'loose'/text area. But as soon as everything is converted to letter contours, some text frames change into colored blocks. In the example file it concerns a Google font, but it also happens with Adobe CC fonts, the problem seems to have to do with the text frames, see the example file.

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   3 votes

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   7 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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5. When checking spelling, Illustrator does not move to the selected area of the page making it harder to see the "error" in context.

   Have the viewable are move to the offending spelling like it does with InDesign.

   3 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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6. Recent files not showing on home screen...only recent cloud documents

   My home screen only shows previous cloud documents. I work off of a network and do not use the cloud. This is on my work computer and my home computer after the update to 27.0. I do not need to see my recent cloud documents...just the ones on my computer and network.

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   3 votes

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   0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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7. Can't Export to DWG

   You used to be able to export your file as a DWG, but in the 2023 update you no longer can. Why? If you opena DWG you can still save it, but if you open a fresh document you can't export to DWG like normal. CAD and illustrator crossover is extremely common and important to have and this needs fixed ASAP.

   3 votes

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   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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8. Keyboard Shortcuts (hotkeys) get reset to blanks when Illustrator is updated to 2023 / 2024 / 2025...

   All typical mac menu commands are not working in Illustrator 2023. Command 0, Command +, command N etc. are not working.

   3 votes

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   7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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9. Point type alignment trouble

   I have an issue with Adobe illustrator, and the online help service didn’t help me at all

   Here’s the deal:

   When I type in English left to right, I can align the text to the horizontal center of the artboard.

   BUT when I write in Hebrew (or Arabic), right to left, using a point type, the text will not align.

   If I convert to area type, or if I change orientation of the txt to left to right, the text will align fine.

   So the issue happens only when writing in Hebrew or Arabic, In right to left orientation, and in point type mode.

   Yes, I tried different fonts, didn’t change anything.

   HELP!

   I have an issue with Adobe illustrator, and the online help service didn’t help me at all

   Here’s the deal:

   When I type in English left to right, I can align the text to the horizontal center of the artboard.

   BUT when I write in Hebrew (or Arabic), right to left, using a point type, the text will not align.

   If I convert to area type, or if I change orientation of the txt to left to right, the text will align fine.

   So the issue happens only when writing in Hebrew or Arabic, In right to left orientation, and… more

   3 votes

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   0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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10. preferences > Type "Automatic Bulleted and Numbered lists while typing" Not working

    Version 27.0 64bit

    This setting : preferences > Type "Automatic Bulleted and Numbered lists while typing" has no effect.

    Illustrator is automatically numbering and bulleting, even when the setting is on or off.

    3 votes

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. PDF error "This file is damaged" in the new Illustrator 2023 (27.0)

    In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

    The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed (it seemed many clipping masks were hiding the shapes, but eventually they were all in there).

    Is there a reason this same PDF is no longer able to open in the new Illustrator?

    In Adobe Illustrator 2023 (27.0), when attempting to open a PDF in illustrator, I get an error message and the file does not open. The error reads "This file is damaged" with no extra context or solution. The file refuses to open.

    The same file WOULD open on the previous Adobe Illustrator 2022 (I believe 26.5), and I would receive an error message (The document contains PDF objects that have been reinterpreted: An unknown shading type was encountered.) The file would then open, and then I could poke around the layers in order to get the vector shapes I needed… more

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    3 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please email the file or send the link via sharewithai@adobe.com, or share it here in the comments if you are allowed and want to share the file publicly.

    The team will investigate it. No investigation can start without the actual file.

12. Offset Path not remembering last setting

    I use Illustrator (26.5, but this has persisted through several versions) both at home and work. My mac at home remembers the last amount i used for Offset Path. For example, if i choose a path and offset by -.25 in, and then choose another shape and select Offset Path, the setting is defaulted to the same amount: -.25 in.

    However, at work, if i choose a second shape and choose Offset Path, the default is set to -.025 in.

    Is anyone else having this issue?

    3 votes

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    1 comment  ·  Other...  ·  Delete…  ·  Admin →
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13. Color mode changing issue (Grayscale mode)

    Hi,

    We are using Adobe Illustrator CS6 & CC22, for image color conversion.

    Input: Figures in RGB mode & color RGB
    Output: Figures in CMYK mode & color Grayscale

    Manual Process:
    When we change color mode manually by following below step, then no issues color mode was changed successfully:

    Step 1:Select Image.
    Step 2:Go to File Menu -> In Document Color Mode Select RGB Color.
    Step 3:Go to Edit Menu -> Edit Colors Select Convert to GrayScale.
    Step 4:Go to File Menu -> In Document Color Mode Select CMYK Color.

    Now our output images will be in CMYK mode & color Grayscale.

    Automation process:
    When we change color mode for batch of figures through Javascript using the below code, color mode was not changed:

    {
    app.executeMenuCommand("doc-color-rgb");
    app.executeMenuCommand("selectall");
    app.executeMenuCommand("Colors7");
    app.executeMenuCommand("doc-color-cmyk");
    }

    Now our output images are RGB mode & color Grayscale. The issue was RGB mode instead of CMYK so the image looks darker.

    Please check and advise how to proceed with the codes.

    I'm attached screenshots of both outputs.

    Note: We have already raised to Adobe support, they informed to raise here to get solution from development team. Adobe Case ADB-26223085-K1P8 CRM:08733000021087

    Regards,
    Sureshkumar

    Hi,

    We are using Adobe Illustrator CS6 & CC22, for image color conversion.

    Input: Figures in RGB mode & color RGB
    Output: Figures in CMYK mode & color Grayscale

    Manual Process:
    When we change color mode manually by following below step, then no issues color mode was changed successfully:

    Step 1:Select Image.
    Step 2:Go to File Menu -> In Document Color Mode Select RGB Color.
    Step 3:Go to Edit Menu -> Edit Colors Select Convert to GrayScale.
    Step 4:Go to File Menu -> In Document Color Mode Select CMYK Color.

    Now our output images will be in CMYK mode &… more

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    3 votes

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    2 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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14. Text center alignment off

    I'm on the most up-to-date version of Illustrator (26.5). Whenever I try to center text within a box, the x and y coordinates are slightly off for the text. For example, say my box is at 100.5 px on the x-axis and 100.5 px on the y-axis. When I center the text over the box (using Align Objects tool), the text box coordinates are 100.6904 px, 101.2729 px. Before I updated Illustrator, the text coordinates would always match the box coordinates. Even though the numbers are only off slightly, it is visibly noticeable that the text isn't perfectly aligned.

    3 votes

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    2 comments  ·  Align, Distribute  ·  Delete…  ·  Admin →
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15. Fenêtre Enregistrement

    La fenêtre d'option d'enregistrement se positionne systématiquement à gauche en dehors de l'écran.
    Je suis en Illustrator 2022 sur macOS Monterey 12.5.1

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    3 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Auto Spell Check marks capitalization mistakes when type is set to ALL CAPS.

    With auto spell check enabled, capitalization is still marked if the type is set to "ALL CAPS" in the the character panel's options. when using all caps, the capitalization of the underlying text should not matter, only what is displayed which is all-caps.

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    3 votes

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    3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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17. Properties panel is almost empty, elements are invisible

    Some icons are invisible and I can't see them at all unless in rare cases where i see them when I hover my mouse over them.

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    3 votes

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    3 comments  ·  Properties Panel  ·  Delete…  ·  Admin →
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18. It's 2022. Can we get some glaring, long standing bugs fixed please?

    There are long standing user requests for all of these:

    • 'Export for Screens' still adds extra pixels on exports unless the artboards are placed to exact pixels

    • Artboards can't be moved to snap to exact pixels, meaning if you move artboards you probably have to manually remove any decimal places in the artboard position, or else Illustrator will add extra pixels on export...

    • Smart Guides show up when creating or moving artboards, but don't actually work because creating or moving Artboards doesn't snap

    • Artboard names will randomly revert back to old names

    • In the Export for Screens dialog box, Artboard names sometimes show older versions of the artboard name.

    • Smart Guides are still a mess. Items snap to the wrong objects, there's no clear definition of what's being snapped to.

    • We STILL don't have 'Reveal in Explorer/Finder' in the links panel, despite this being under review since 2017 and an obvious feature for Illustrator

    • The 'Export for Screens' panel doesn't allow you to change compression settings or create custom presets

    There are long standing user requests for all of these:

    • 'Export for Screens' still adds extra pixels on exports unless the artboards are placed to exact pixels

    • Artboards can't be moved to snap to exact pixels, meaning if you move artboards you probably have to manually remove any decimal places in the artboard position, or else Illustrator will add extra pixels on export...

    • Smart Guides show up when creating or moving artboards, but don't actually work because creating or moving Artboards doesn't snap

    • Artboard names will randomly revert back to old names

    • In the Export for Screens dialog box, Artboard… more

    3 votes

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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19. Illustrator is always disconnected from Creative Cloud

    Illustrator refuses to load my fonts and color library. It doesn't sync with the creative cloud until much later if at all. I'm a design intern and it's extremely important I use our specific font and colors so not being able to access this really sets me back on my projects.

    3 votes

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    0 comments  ·  Cloud, Libraries  ·  Delete…  ·  Admin →
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20. Illustrator auto-close when opening an .ai file

    It closes automatically when I open an .AI file, whether I double-click the file or open it from the illustrator menu.

    I already reinstalled illustrator and the problem continues.

    https://photos.app.goo.gl/3st7c5b75KnxbNLq8

    3 votes

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    3 comments  ·  Launch  ·  Delete…  ·  Admin →
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