Rotation Handle Tolerance overrides scale and selection functionality while using Wacom.
Hiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.
Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.
This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.
I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple versions of the Mac operating system (Yosemite through to Sierra).
You can see a video of the behaviour attached below.
- Version of Illustrator: CC2018 (but same occurs in 2017, 2015, 2014)
- Steps taken: Using the selection tool I attempt to shift+select a nearby object or scale the selected object.
- Expected Result: Shift-selecting the nearby object or scaling the selected object.
- Actual Result: The current object goes into rotate mode.
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Yes, the problem still exists. The admin lied; they haven't fixed anything.
This has NOT been fixed. I am using PS2020 with a Wacom 16, and I cannot grab and move anything without first zooming in 600+%. The objects rotate, scale, and even round corners, but it is impossible to select and drag. Other times, I try to scale the object, but it will only rotate. It seems rotate overrides everything.
It is extremely frustrating that we cannot perform the most common function with one of the most common hardware tools.
This problem still persists. Anyone???
Could we get some info from the admins? Is anybody working on this issue? It is not solved.
I have to say, I was extremely frustrated with this (obviously from my comment below haha). I finally figured it out. I wish Illustrator would have just just given a solution rather than just saying "we have fixed this issue" when people are still having issues with it. From further Googling and deep internet searching....What you do is Object > Shape >Expand Shape or Object > Expand. This worked for me and basically disabled the rotation unless I specifically grab the corners to turn. I am posting to hopefully help other people.
The fact that this has been an issue for 3+ years now makes it obvious ADOBE doesn't give a **** about their customers (other than creating the next subscription product to drain more money from them). How can this be happening? In my opinion, Adobe lucked into its position of being the default creative toolset in the industry. They have always made horribly bloated and buggy software. Adobe... do us users a small favor and get this bug fixed!
Chris Phillips commented
For those still having problems with this - try going to your external preferences txt file, do a search for 'createLiveShapes' and change it from 1 to 0. That helped for me. You can convert a shape back to a live shape if you need to have non-destructive corner radius etc. It's Live Shapes that seem to cause that massive disparity in the rotation vs scale control tolerance.
I cannot stand this anymore. I am at my breaking point with how frustrating this is. I can't even bring in round edges on my square/rectangle shapes. All it wants to do it rotate my objects! I feel like adjusting a shape is more important than rotating an object!
Now using 24.2. Still have to zoom in on small objects to be able to rotate... will this ever be fixed?
I have the same problem on a laptop with UHD touch display. Even when I'm just using the mouse.
I agree with all the comments below. Adobe is charging too much to have this many problems with the software. They've used these cloud based updates as a way to get more money out of people while delivering an inferior product. They've lost my business once I get my next project completed.
This has made my work flow suffer significantly. It's incredible that they charge more and more for this app and this has yet to be fixed.
By bloating Illustrator with useless stuff, they made it unusable. This has become a joke...
This is not completed. I am in version 24.1.1 and use a Wacom pen tablet, and I have to zoom in a crazy amount to have size handles. HELP!!!
Agreed, this is VERY frustrating, trying to do letter page sized menus, and having to zoom in to make changes is a serious time waste, and inefficient. PLEASE fix Adobe, I'm paying $$$$ every month. Having this issue with just a mouse in Windows, no wacom.
This problem is happening for me using a mouse, on a Windows computer, with the latest CC update. It is driving me crazy!
Amazingly, this regression is still not fixed. I feel let down with every new update. It's a huge frustration and time-waster.
Illustrator CS6 was much more performant and stable. What on earth happens to our subs money?
Adobe, please build software for pros, not simply gimmicks that look good on sales material.
paula madrid commented
still not fixed...
Still a problem in 24.1.1. But I'm not using a Wacom so my problem is the opposite when it comes to small objects, the size handle overrides the rotation handle. I have to zoom in to rotate, or switch to the rotate tool which is annoying.
And when I use the line tool I only get the rotation handle, and there's no bounding box around the line. If I expand the line to get rid of the live shape I do get a bounding box. But if I want to reset the bounding box after rotating the line a bit, it can't be done. Nothing happens when I click "Reset bounding box".
So still some issues to fix...........
Chris Phillips commented
Try turning 'Live Shapes' off by default in the Library preferences file. I'm still using CC2018 until I'm forced off of it, but this solution helps in that version (I'm not sure about 2019/2020 but its worth a try). This gets rid of the issue with rotation overriding scale and if you want to turn it back into a 'live shape' for some reason go to Object > Shape > Convert to Shape. It's a bandaid fix but the only way I get any work done in this program.
1. Quit Illustrator CC
2. (On a mac) click on "GO" on the top menu bar of OSX
3. Click "Option" while on "GO" This will make the "Library" folder appear
4. In "Library" scroll down to "Preferences"
5. Go to "Illustrator CC (Or Illustrator 20 or higher) "Settings"
6. In the "en_US" folder you'll find a file called "Adobe Illustrator Prefs" >Open it with textedit
7. Once the file is open hit (Command "F") and type in "Live" (No quotes)
8. Look for the line of code that reads "CreateLiveShapes 1"
9. Change the value of this code from "1" to "0"
10. Save the file and close