Rotation Handle Tolerance overrides scale and selection functionality while using Wacom.
Hiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.
Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.
This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.
I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple versions of the Mac operating system (Yosemite through to Sierra).
You can see a video of the behaviour attached below.
- Version of Illustrator: CC2018 (but same occurs in 2017, 2015, 2014)
- Steps taken: Using the selection tool I attempt to shift+select a nearby object or scale the selected object.
- Expected Result: Shift-selecting the nearby object or scaling the selected object.
- Actual Result: The current object goes into rotate mode.
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
James Kirk commented
I am also on (CC19 Illustrator 23.0.1) with (Wacom Cintiq 22HD 6.3.32-4) on (Macbook Pro - MacOS Mojave 10.14.12)
I have to zoom in really far on basic objects made with the object tools in order to move them. Instead, I always get the rotational arrows.
Karel Schoonejans commented
I'm on CC19 Illustrator 23.0.1 with Wacom 6.3.32-2 driver with Intuos Pro on Mac Pro OS X 10.14.2 (18C54) and the problem still persists.
As I posted on Adobe Forum:
The selection tool starts rotating the object when you bring the cursor within 22 pixels of a selection handle, while it shows the rotation cursor only at 10 pixels away from that selection handle. With mouse the action and cursor are at 10 pixels, like it should be.
Tom Dean commented
Just added a MAC machine. I use AI with Wacom Intros pro, and can report this same issue "Rotation Handle Tolerance overrides scale and selection functionality while using Wacom" persists. I am running the current version of AI, CC 2019. This is a huge productivity killer! Please advise.
Gracie Stuart commented
Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse.
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Ashutosh, it's not fixed. The selection tool behavior in Illustrator feels pretty flawed in general (you should have a coffee with the guys from Indesign maybe;) :
- At different zoom levels certain tools are simply overriding others (e.g. rotate vs scaling) This happens with different tools at different zoom levels.
- Inconsistent behavior: E.g. the handle on the left side of a square might favor the scaling tool while the one on the right side favors the rotation tool. Sometimes deselecting and re-selecting an object changes behavior of the same handle.
- Different behavior between mouse vs Wacom (as stated by Chris above)
Rombout Versluijs commented
Not sure why an Admin states its fixed while its not?
After upgrading to 23.01 the problem persist (object rotates when I want to scale)
Rombout Versluijs commented
This is so annoying, we need keep zooming in out all the time jsut do very basic adjustments. Its horrible!!!
I can also report that the issue persist. It seems to be a conflict with "LiveShapes" when using a Tablet.
There is a way to deactivate LiveShapes though. You can find it here (Post 71): https://forums.adobe.com/thread/2028075?start=40&tstart=0
Helped for me
Chris Phillips commented
I'm posting back here to report that this issue persists in Illustrator CC2019 (v23.0)
Other users that I have asked have also reported that the problem persists on their end too.
Yeah, this is still an issue in RC3 :(
Fancy new features don't mean much when the basics are broken.
Fix HP Printer Error code messages commented
Same issues here. It is extremely baffling... Everything worked pitch ideal for quite a long time, and suddenly...?
I'm likewise taking a shot at a Wacom Cintiq screen, so perhaps a similar root-issue here.
Truly seeking after a fix!
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Claire Bellmonte commented
I supported to you because sometimes also face these type of the error in this application, the mac os all the application run under the system. http://www.ipadsupportnumber.com/blog/fix-apple-application-support-error-2/
Sadly the problem still persists.
Does this work for anyone? This beta build doesn't seem to resolves the issue for me. (23.0.0 on Mac Sierra)
Yes, PLEASE can this be corrected??
This is reaaaally annoying
L Scott commented
i am using a surface book pro and I have the same issue. it just started happening recently and its highly frustrating.
I don't think it's an issue with Wacom because I'm using a different brand tablet (Huion) and I have the exact same issue. It's very frustrating!
My wife and I (both Illustrator and Wacom users) are having the same problem. Hoping this is resolved in the latest version of AI.
I bought a Wacom Intuos Pro a few months ago, and I am very unhappy with the performance of it. Even less happy with the customer support. If this is a Wacom issue, they have lost me as a brand-loyal customer.