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AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

v 22.1

When trying to open an existing file while Illustrator is closed, the software will lag and then hang on the opening screen. The file appears to be opened in the background, but there's no way to access or see it. The opening screen will give options to open additional files or create a new one (as usual) but when trying to do either, nothing will open and no New File Options menu will appear.

Everything will work normally only if I open Illustrator first and then the file.

This happens will every file I've tried, so this isn't an issue of corruption.

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Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded  · 

Thank you all for reporting this issue and providing us your valuable feedback.

What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

1)Double click any Ai file to launch Illustrator
2)Placing files in Illustrator via Bridge.

For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

1. On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
2. While working on a file and opening a new one the document view sticks to the old file and do not switches to the new file artwork.

Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .

With Best Regards,
Ankit Goyal
Illustrator Team

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  • Natalia commented  ·   ·  Report

    I still have that problem, I can't open another file while I have the first one open. Is it going to be solved?

  • Matt Bale commented  ·   ·  Report

    After a little while without the issues, I've had issue 2 from above happen twice already today.

  • Eamonn commented  ·   ·  Report

    I have the same problem. This is preventing me from using illustrator and doing my job. Maybe time to look for other packages from another company

  • Anonymous commented  ·   ·  Report

    I have the same problem since the last update a few weeks ago. More than annoying ...

  • Nick A commented  ·   ·  Report

    I have had this problem intermittently for a long time (using Windows 10). Typically, I'll click the icon to start Illustrator, but not open any files just yet. Later on, I drag an SVG file onto the Illustrator icon in the Windows task bar, wait for Illustrator to come to the foreground, then drop the file onto the window header bar at the very top of the Illustrator application. Illustrator locks solid, and has to be killed using Task Manager. Sometimes it works, sometimes not. The file is not at fault, because opening it normally using File > Open works perfectly. It is a fault with the largely pointless, and frequently irritating, home screen.

  • Angela commented  ·   ·  Report

    I am having the same problem. It looks as if it will start and then shows the icon on my taskbar but nothing shows up on my screen. Cannot work on projects for a week now.

  • Ben commented  ·   ·  Report

    This is still a problem with v23.0.4, and getting quite annoying!

  • Anonymous commented  ·   ·  Report

    I'm officially about to lose my ****. This problem is maddening. Been on with Adobe support 4 times for hours and no one fixed the problem. They deleted all my preferences and made me completely reinstall illustrator. The problem persists.

    Mark this ******** incomplete.

  • Anonymous commented  ·   ·  Report

    @Anish Kumar "Sr. Lead Quality Engineer" please RETRACT your statement as this issue persists.

  • patricia commented  ·   ·  Report

    I have updated to 23.0.3 and am STILL having this problem - as of July 30, 2019.

  • Anonymous commented  ·   ·  Report

    Getting pretty tired of all the bugs in AI. Still having this problem.. alot!!

  • Jariel Jimenez commented  ·   ·  Report

    I'm still experiencing issues with this on the latest version of Illustrator.

  • Anonymous commented  ·   ·  Report

    Same problem here. Suddenly can't open certain files.

  • Chris commented  ·   ·  Report

    Just wanted to chime back in and say this has happened 10 times to me today on the new 23.0.4 release. It's affecting my productivity.

  • Chris commented  ·   ·  Report

    A similar issue happens in 23.0.4. New document windows do not appear. Worse the document window appears to be active on another document. This is the worst release of illustrator I can remember. I'm loosing so much time working, and I'm always under the gun at work. Bad adobe, no cookie.

  • Anonymous commented  ·   ·  Report

    Exactly same thing happened... it's frustrating because not only this is happening many times, it happened during my class demonstrating how to use Illustrator! You're losing future customers Adobe. Fix the bug ASAP PLEASE

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