Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Last Update is making Illustrator behave unexpected showing something like "white noise"

    Last Illustrator update brings this weird issue after opening any file on my machine. As you can see it does not happen only on the work area, but also on UI components. While scrolling down and up again solves temporarily the issue on the work area, the UI cannot be solved neither minimizing or maximizing the program. After some seconds, the work area shows that error again, pixel by pixel.

    Machine: Surface Book 2
    Operating system: Windows 10 1909 (OS Build 18363.752)
    Illustrator version: 24.1.1
    GPU: Nvidia GeForce GTX 1060
    Version of the driver: 26.21.14.4575

    1 vote
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  2. Only Black Screen display

    When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work.

    1 vote
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  3. Separations preview imac 5k very slow

    There is some problem with Overprint preview turned on, everything becomes verry laggy. I'm on iMac 2019 27" with 40gb of RAM, SSD drive, no plugins. No matter which document is opened, the problem is same - very slow illustrator movement.

    Only sollution is to run Illustrator in Low Resolution mode, then the problem does not exist.

    1 vote
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  4. Blue background lines on Illustrator 2020

    Hello,

    I'm having an issue with illustrator 2020. When i start working sometimes the background of a file stars having some blue lines covering all of the canvas. horizontally and vertically.

    I'm using the latest release of Mac OSX Catalina on an Imac 2019.

    Thank you!

    1 vote
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  5. NOT RESPONDING

    The program works fine whenever im doing line work for my portraits but as soon as I highlight it and merge it together the program starts acting really slow and not responding which makes it impossible to work

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  6. Rendered objects not matching the outline

    I have found multiple rendering issues with Illustrator 2020 on Mojave 10.14.6
    There are three types:

    1.) When cutting an object with the path finder, it might occasionally produce straight lines instead of curves, although I can't replicate this and it happens rarely.

    2.) The displayed object doesn't follow the outline accurately in general. This is blatantly obvious when zooming in to the max and drawing a small object.

    3.) Lines aren't smooth, they have extremely tiny irregularities. These disappear when zooming (even when already at max) but only for the current screen. Moving the camera reveals new ones and…

    1 vote
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  7. UI Panels not rendering with Catalina update

    The panels in the user interface for both Illustrator and Photoshop have started not rendering properly (aka disappearing) both for the document panel and for workspace panels the ever since upgrading to Catalina on Mac. This most commonly happens when pressing "F" to switch between document views. Other times when switching from another application to the Illustrator or Photoshop window, the entire document disappears despite the Window dropdown menu saying it is open.

    I have contacted Adobe Customer Support and they have continually told me to delete my preference files (Illustrator) or turn on/off Legacy compositing (Photoshop). Despite doing these,…

    1 vote
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  8. transparency grid disabled - Drawing area is not visible

    I had this problem only with some files, which created "AI CC23.0 mac".
    If transparency grid enabled, Everything looks normal.

    My System:
    Windows 10
    intel i7 8700K 32gb Ram
    Nvidia Quadro P1000
    AI 24.1 6@177427 (64-bit)

    1 vote
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  9. Inconsistency between GPU and CPU modes

    mac OS 10.15.1 (19B88)

    iMac (Retina 5K, 27-inch, Late 2015)
    4 GHz Quad-Core Intel Core i7
    AMD Radeon R9 M395 2 GB

    I have an issue regarding inconsistent appearance between GPU and CPU modes when using composite fonts. Attached are the screen shot images of the identical material when captured in (1) GPU-mode, (2) CPU-mode, and (3) GPU-mode after outlined.

    As the files show, the last 2 characters show up at different position. The outlined characters show up in the position identical with (2). So I guess (1) has some issue (not displaying the pre-outlined characters at the correct position).

    1 vote
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  10. Illustrator laggy and slow on when using CPU. Colours not accurate on GPU

    Hello, I'm using a MacOs 10.14.6 2.6 GHz Intel Core i7 and I have Illustrator 23.1.1.
    I've been having the following issue (even before updating to this version).
    Every time I use the CPU view Illustrator becomes really slow and laggy.
    I mostly use GPU mode for this reason but the colours are not accurate in this view. Colours look more opaque.
    I tried resetting my preferences, disabling GPU performance, disabling dictation on my mac, change my document raster effects settings to screen (which made a little bit better), but nothing quite work.

    I can't continue with the workaround of…

    1 vote
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  11. se pega

    Hola desde que lo instales funciona muy lento se paga y no se cierra cuando uno presiona la X solo cuando con el botón derecho me señala cerrar programa esto no debería ser así si estoy pagando por un buen servicio. gracias solicito solucionar

    1 vote
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  12. overprint

    Look at Problems in Picture. Help me pls.

    1 vote
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  13. GPU Preview hangs with simple file

    System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1

    I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.

    I can simply work around this problem by disabling GPU performance from…

    1 vote
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  14. adobe illustrator 2015 onword version jerk and lagging issue

    im work LG 5K DISPLAY WITH MAC PRO 2013 I HAVE INSTALLED ADOBE ILLUSTRATOR 2019 ABOUT 3 MONTH IM FACING SOME ISSUES ON OVERPRINT PREVIEW MODE AND NORMAL MODE (NORMAL MODE IS OK NO ANY JERK AND LAGGING ISSUE BUT ON OVERPRINT PREVIEW LAGGING JERK ANY MOVEMENT ON SCREEN AND ARTBOARD ANY SOLUTION ABOUT MY PROBLEM PLEASE SHARE IM VERY TRIED AND I REQUEST TO ADOBE PLEASE REMOVE GPU OPTION 2015 ONWARD VERSION ADOBE ILLUSTRATOR 2014 IS EXCELLENT PERFORMANCE AND WORK OVERALL.

    1 vote
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  15. Illustrator CC Crashes In Tablet Mode

    Illustrator regularly crashes every couple of hours when my Spectre x360 is in tablet mode, also when using the HP Pen. Is anyone else getting this?

    Running Illustrator in power saving mode was suggested as a workaround, but it's still crashing.

    System info attached.

    1 vote
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  16. pixel error

    This happens a lot when I am working in Illustrator, I have to zoom in and out to see the correct color or for not seeing this issue. PLEASE HELP

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  17. "QuickDraw" (artwork/preview) malfunctions

    Not clear this is actually GPU-related.

    This bug dates back 32 years, all the way to Illustrator 1.0, when Adobe used the term "QuickDraw" to describe it. Terminology has changed, the bug has not. It has happened on every version of Illustrator, on every Mac, under every operating system.

    I've sent the attached screenshots and videos in the past, no response.
    The bug manifests as stray lines or incorrect vectors at certain seemingly-random resolutions.

    In preview mode, in addition to above problems, (possibly a different bug), I often get sectors or areas that do not fill or redraw correctly. Sometimes…

    1 vote
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  18. "QuickDraw" (artwork/preview) malfunctions

    Not clear this is actually GPU-related.
    This bug dates back 32 years, all the way to Illustrator 1.0, when Adobe used the term "QuickDraw" to describe it. Terminology has changed, the bug has not. It has happened on every version of Illustrator, on every Mac, under every operating system.
    I've sent the attached screenshots and videos in the past, no response.
    The bug manifests as stray lines or incorrect vectors at certain seemingly-random resolutions.
    In preview mode, in addition to above problems, (possibly a different bug), I often get sectors or areas that do not fill or redraw correctly. Sometimes…

    1 vote
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  19. GPU rendering problem. - My graphics appear pixelated at certain zoom levels. Comes and goes. Very annoying when working.

    This happened a few months or weeks ago.

    I am using Macbook Pro - 2017
    OS version: Mojave 10.14.5 (18F132)
    Adobe Illustrator: 23.0.4
    This issue disappears when I turn of GPU rendering but I am used to working with GPU rendering ON.

    I am hoping for a fix on this soon or maybe there is already. please let me know. Thanks :)

    1 vote
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  20. Scaling / rendering bug - Pucker & Bloat

    workpath: make circle -> add anchor points ->pucker&bloat -> cut the circle in two -> join path -> new circle -> minus front -> scaling = error (see images)

    MacOs Mojave 10.14.5 - illustrator CC 2019 AND illustrator 2018 (22.1)

    1 vote
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