Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
7756 results found
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Unable to Merge swatches, screen freezes
In latest version of Illustrator 2020, I am running the script that brings Swatch Conflict Dialog, which is ok but it does not allow me to merge swatches. I cannot select or change radio button selection. I have attached the screenshot of the dialog.
1 voteYou can disable alerts during script execution with below method
app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS;
This assumes the default option selected in the dialog and proceed with further script execution.
Please let me know if the above suggestion works for you
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Using the newest version of Illustrator won't let me use new files for older illustrator versions (ex: illustrator at school)
Opening Illustrator files created last night on the newer version on my home computer won't load at school on an older version of Illustrator. The files are completely missing artwork. You can see all the components on the recently opened page, but when you open the file. The artwork doesn't load.
1 voteHi Deborah,
We have bumped up the file format in AI 2020 so any file created in AI 2020 is not compatible in older versions. Please do a save as Illustrator CC version before sharing the file.
The older release should also be warning users that the file was created in a new version and will have some data loss.Best regards,
Ashutosh -
Settings Import
I just updated to 24.0 from 23.1 and my settings are not a valid settings file? What gives.
1 vote -
Illustrator 2020にて配置読み込みオプションのトリミングが機能しない
配置読み込みオプションでPDFおよびIllustratorデータのトリミングの設定が全てが裁ち落とし数値の状態で機能しなくなった。
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
textFonts not refreshed after add/remove fonts. textFonts.getByName(fontName) doesn't throw error if font is not installed on user system.
textFonts not refreshed after add/remove fonts. textFonts.getByName(fontName) doesn't throw error if font is not installed on user system.
Code:
for (var i = 0; i < usedFonts.length; i++) {
try {
var textFont= app.textFonts.getByName(usedFonts[i]);
} catch (error) {
missingFonts.push(usedFonts[i]);
}
}1 vote -
Nothing happens when I double click my width tool
When I double click my width tool to try and access my wrinkle tool nothing happens, I am currently trying to design a logo for a company in town, and would very much like the effect the wrinkle tool gives.
1 vote -
Assigned Action colors not showing
I have assigned colors to new actions that I have created and they do not show in illustrator.
Windows 10
1 vote -
Move tool direction is inverted
Out of nowhere the Move dialog box started acting the opposite way to what it is supposed to do.
According to Adobe Help- To move the object up or down, enter either a negative value (moves up) or positive value (moves down) in the Vertical text box.
https://helpx.adobe.com/illustrator/using/moving-aligning-distributing-objects.html#move_objects
But now a positive value in Y moves the object up in my installation as can be seen in the attachment. This is Illustrator 23.1.1 and Mac OS Mojave 10.14.6
I asked a friend running 23.0.3 and Mac OS Mojave 10.14.6 and it works as expected on his system.
1 vote -
Illustrator Delay in Saving File.
When Saving a File, it takes up to 5 minutes to do so, Is there a solution. please let me know.
1 vote -
text expands inaccurately
Mac OS 10.13.6 AI 23.1.1
See att screenshot. I converted this type to outlines, then Expanded Appearance, then Expanded stroke and fill. Results are superimposed over the original red/orange type. You can that the converted outline does not match the type; in general the top is pushed rightward and the bottom leftward. I tried skewing the outline to correct it but while that may nudge some curves and vertices back to where they belong, it pushes others out. The only solution I know is to tweak and/or redraw the path, which is an extremely time-consuming task. It appears that this…1 vote -
Opening Old AI5.5 files in CS2019
I now find since moving to Catalina that my old version of Adobe Illustrator 5.5 has stopped working, this would be fine, but I cannot open old files from 2009 in Adobe Illustrator 23.1.1 - and as luck would have it, I get a call to reignite an old brand this AM! can anyone help please?
1 vote -
Unstable operation Illustrator 23.1.1 Mojave
Unstable operation Illustrator 23.1.1 on Mojave. Reacting with delay or not reacting. Problems with menu and tools operating. New frame text always with lorem ipsum.
GPU is disabled, Wacom tablet is uninstalling. I havn't more ideas.1 vote -
Doesn't open
I cant open the app in my cellphone. I tap it and it seems like it is opening BUT after one second it closes again. I don't know what to do anymore. I closed the app and opened it again and happened the same, i also restarted my phone (like tree times) and there were no changes at all!!
1 vote -
Menus stuck on one item
After I relink something, the other tabs in that section get stuck on 'Links'. If I select 'Layers' it shows 'Links', if I select 'Libraries' it shows 'Links' and so on...
Dragging the tab out and back in again doesn't fix it. I can't have all these items out in their own tabs as I don't have the room with all the other items I need on a day-to-day basis.
This is very irritating as I have to shut down Illustrator every time this happens... which is all the time.
I've attached screenshots so you can see the same menu…
1 vote -
PDF Security
If I password protect a pdf and then re-open it and make changes to it. I am unable to just hit save. I have to save as again and put in a password again otherwise the pdf is no longer password protected.
1 vote -
Saving my SVG in an invalid format. I keep getting the message that the SVG files I am creating are not valid when I try opening them.
Saving my SVG in an invalid format. I keep getting the message that the SVG files I am creating are not valid when I try opening them.
1 vote -
Wrong encoding of separation names when exporting to PDF/X-4 (should be UTF-8)
When exporting to PDF/X-4 from Illustrator, the separation names are not encoded in UTF-8 (which is requested by the PDF/X-4 standard) but using the OS encoding (MacRoman on Mac - ISO-8859-1 on Windows).
This makes the PDF/X-4 preflight to fail.
1 vote -
Dialogue Boxes Pop-up on Wrong Display
Despite all efforts, dialogue boxes will not pop-up on primary display, only the MacBook Pro display.
Running Illustrator 23.1.1 on a MacBook Pro with OS 10.14.5 (Mojave), with Apple Thunderbolt Display as primary monitor. Mac system preferences "Arrangement" set to show Thunderbolt as primary. "Displays Have Separate Spaces" unchecked in Mission Control.
1 vote -
Placing SVG object locks AI for >5 seconds
Hello,
On some AI installations, Placing an SVG file locks up AI for a 'long' time. Clicking makes the screen go black. After a relatively long wait, even for a trivial SVG file, the SVG object can be placed on the canvas. Placing a png does not show that slow down. On most machines this is not experienced
What could be the cause of this?
Tx
Peter
1 vote -
Illustrator 23.1 (64bit) hangs - hourly
Didn't have a problem with previous versions.
Updated to v23.1 (64bit) Windows 10 Home 1903 and regularly hangs.
Sometimes hangs while working. Usually hangs when opening a new file, particularly when already have a file open. The files I'm using are less than 1mb so shouldn't cause issue.1 vote
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