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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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7661 results found

  1. Eyedropper not picking the correct color from CCLibrary Artwork

    eyedropper not picking the correct color from CCLibrary Artwork

    everything is set to RGB from start to finish
    this bug also exists if done in cymk from start to finish - the eyedropper will modify the color picked
    there are no overlaying elements or any modifications done to the objects like transparency and so on

    1 vote

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    0 comments  ·  Cloud, Libraries  ·  Admin →
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  2. Match zoom

    I always toggle 2 files with tool match zoom, but it's not working for CC18, but if I start match zoom option & manually select the second file then its possible

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  3. Drop Shadow Bug on Modal Dialog version 23.0.6 (64-bit)

    When any additional option opens in the middle of the screen, it leaves the outline of its drop shadow after the dialog box has been closed. It will only go away if I completely restart my computer.

    This is a major inconvenience and it's unreasonable to be expected to restart my computer every time I want to browse different options.

    I've attached a screenshot showing the bug - I had the different stroke profiles opened. The issue happens when ANY option dialog box opens on the screen.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  4. Bad translation in French for Embed a Linked Image command

    I wanted to draw your attention on a problematic/erratic translation in the french version of illustrator (formerly it was ok, up to CC) : when you want to incorporate/embed a linked image, you go to the links panel menu, and instead of having "incorporer l'image" (incorportae/embed the picture), the option is "image(s) incorporée(s)" which means "incorporatED images", which is wrong, and totally misleading/confusing as it means the same as the other option, saying "montrer les images incorporer" (show incorporated images).

    You really should correct this… and reactivate the possibility to incorporate images just by double-clicking an image in the links…

    1 vote

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  5. ILLUSTRATOR

    I cannot express enough or write enough about how terrible adobe is. I have to use it for work and my program constantly crashes leaving me recovery files which is fine except WHEN THEY DONT RESTORE. I JUST SPEND HOURS ON SOMETHING AND THE PROGRAM CRASHED WHILE I WAS SAVING AND DIDNT RECOVER ANYTHING. IM SO LIVID. ******* FIX YOUR ******** ILLUSTRATOR PROGRAM.

    1 vote

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  6. pixel error

    This happens a lot when I am working in Illustrator, I have to zoom in and out to see the correct color or for not seeing this issue. PLEASE HELP

    1 vote

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  7. missing "incorporate image" function in the Links panel menu

    Mac os 10.13.6 illustrator CC2018
    I don't have the possibility to incorporate images in the links meny panel, the function/option is not even featured, it is missing…
    I checked online to see if this function had been moved elsewhere but apparently it should be there, so I guess I'm encountering a bug… and I need to incorporate the images…
    Thanks for your help

    1 vote

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  8. Save for pdf changes from Master .ai file

    When I am developing a drawing, I need on occasions to send a pdf version off to my customer. Saving as pdf means that any further work I carry out whilst the program is still open is performed on a pdf file rather than on my master .ai file.

    To overcome this problem, it would be handy to be able to 'Export to PDF' so that the original..ai file remains on screen and I can carry on working rather than having to re-save as .ai file first

    1 vote

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    2 comments  ·  Other...  ·  Admin →
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  9. Constrain switch (chain link icon) appears as disabled when actually enabled

    The constrain switch for w/h in the Transform panel is broken. When the panel is open, the option seems inactive (chain with line through), but is active. Has to be clicked twice to be really inactive.

    1 vote

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  10. Export for Screen Window not closing after export

    Hello, I am currently running a windows 8 and Adobe Illustrator 23.0.6

    I tried to export multiple files to Creative Cloud Storage through the export to screens menu.

    I expected the export to screens menu to close automatically after exporting the images.

    However this resulted in the export to screens menu remaining on the screen and preventing me from clicking off it. Currently the only way to get rid of this menu is to close down the whole program and restart it.

    1 vote

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  11. Double click on color picker in ver 23.0.6-Mac always clashes Illustrator.

    Select text box or object => double click 'color picker' => freeze. Need to force quit every time.
    MacOS= 10.12.6 Sierra.

    1 vote

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  12. Random screen lines

    Random lines showing up on screen.
    os 10.14.5
    ai2019

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  13. Embed images disappears/ becomes damaged after illustrator crash.

    It started to happen after I changed to windows 10 and dobe updated the Illustrator version. Prevent this from happening, cause when images are embed I do not have any copies in my computer. They are just there in illustrator and lots of hard work might be lost.

    1 vote

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  14. Ai file really slow

    I'm working on a file which is running very slow but i can't figured out why. I've followed all the steps in the "Performance" thread but it didn get better

    File has a lot of graphics but it seems that the problem isnt my pc, Ram used is only 30% of total Ram

    PC specs:

    i7 5820k

    GTX 980ti

    16 gb RAM

    1 vote

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  15. Gradient Mesh effects on object broken

    Hi!

    I used the Mesh Tool on a very simply modified oval object(it looks like a symmetrical bicycle seat). And when I do so, the Mesh Tool ignores existing anchor points and arbitrarily creates new points along the object's path. Sometimes very near the object's original points, and sometimes directly on top of those points so there will be 2 overlapping points.

    Also, regardless if the object is isolated or not, changing the newly Gradient Meshed anchor point color values produces no effect. And clicking off of these points resets the point's color profile to Grayscale. If I change Grayscale…

    1 vote

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  16. How to set up a Brother Wireless Printer For Windows?

    To set up your Brother Wireless Printer on your Windows computer you need to make sure you know the network setting and that the printer and computer are connected to the same Wi-Fi network. After you connect the printer to the network, you can follow the steps given below to set up it up with your Windows computer:
    • Step 1: Type “Windows + Q” in the search menu
    • Step 2: Search for “printer” and click ‘Printers & Scanners’.
    • Step 3: Click the ‘Add a printer or a scanner’ option.
    • Step 4: Select the Brother Wireless Printer…

    1 vote

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    0 comments  ·  Print  ·  Admin →
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  17. SVG properties settings reset with software update

    We use custom settings in the SVG properties window when we save images as SVGs. When I install an illustrator update, it wipes out my custom settings and replaces them with the default settings.

    1 vote

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  18. Serious performance lag on 23.0.6

    Serious performance lag on 23.0.6

    Just updated to 23.0.6 I am on an imac 3.6ghz i9 with 64gb ram. I would click on a block of text and delete - there would be a long pause, beach ball, block deletes, pause, back to work. GPU vs CPU view didn't make a difference. I switched back to 23.0.5 and everything is fine.

    1 vote

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  19. Align box keeps disappearing

    The Align box keeps disappearing when I click its tab. I have to keep clicking other tabs before it randomly appears again.

    1 vote

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  20. Illustrator Help yields PAGE NOT FOUND error

    I have tried to access Illustrator Help... several times now via the Help Menu option of the same name as well as the F1 key, and Safari yielded the following "Page Not Found" error message, saying "The page you are trying to access was not found. Please check your URL for typos and try again."

    This is the first time I have seen this bug, which is now repeatable and reliable..

    Updated Illustrator CC 2019 to version 23.0.6 last night. On a MacBook Pro Retina mid-2014 running MacOS 10.14.6.

    1 vote

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