Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
8070 results found
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Open/Import svg into illustrator
The line weights of imported svg files into Illustrator 24 come in heavier than the same svg imported into Illustrator 23.
One example: Line weight of drawing in Ill 23 is .529 pt. Same file opened in Ill 24 is 1.5 pt.
Windows 10
1 vote -
Spot Colors are not recognised.
When enough items are placed with the same spot color, Illustrator no longer recognizes other shapes with the same color
1 vote -
Exporting SVG: font name doesn't match system name of font - SVG text doesn't look as aspected
Hi,
this is a real issue ... :
https://graphicdesign.stackexchange.com/questions/27238/preserving-font-type-in-illustrator-svg-file
imho important to solve.
thx
1 vote -
Zooming
When in the preset zoom menu, some of the options have commas where they should have decimals. When I click on the 66,67% zoom option it actually zooms in 6667% when it should zoom in 66.67%. Also, in the title of the document, it shows the zoom percentage with a comma instead of a decimal point.
1 vote -
actions slow and crashing
All actions that ran smoothly on Illustrator CC 2019 are slow and most of the time crash the new update (CC 2020). Actions are meant to speed up workflow, not slow it down.
1 vote -
Gradient panel causes bugs
The gradient panel really makes me nervous. On rare occasions when dropping a color onto a gradient handle to change it, Illustrator suddenly just closes without a warning. Just gone in a split second along with all my work. No auto save. Nothing. It even won't show my recently opened files when I open it back up. This issue also happened the last time Illustrator was updated but then it was fixed. Please fix it again as I'm always SUPER nervous when I have to change settings for a gradient. I have no idea on how to reproduce this, other…
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue
2) kindly also share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings
Kindly clear your preferences by renaming your preference folder “Adobe Illustrator Settings” at above mentioned location and relaunch Adobe Illustrator . Kindly let us know if Adobe Illustrator still…
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PDF options do not work
--> This is a serious bug!
Illustrator 2020 save as PDF does not show other options than "General" even though different tabs are selectedNvidia 980 / mac pro 2010
1 vote -
Library symbol
I add a graphic, like a rectangle, to the cloud library, and when I place it to my work it import all the work from the artboard.
1 vote -
Keyboard shortcut for zoom leads to meltdown
Windows Illustrator 2020
The keyboard combination for zooming in and out (ctrl-spacebar) combined with the mouse drag leads to immediate shut down of the programm.1 vote -
Can't preview new graphic assets in Libraries within Illustrator
When I add a new graphic asset to an existing Library, I cannot get a preview of it until I restart the program. Instead, I get the animated square indicating that the preview is being generated, but it never refreshes. I often have multiple CC programs open, and the graphic is always immediately reviewable in Photoshop and InDesign, so this is limited to Illustrator in my experience.
I am running Mac OS 10.15.1
Illustrator 23.1.11 vote -
Selection is not visible in Illustrator 2020
I just installed the latest version of Illustrator and it's pretty horrible to use. I cannot see the direct selection points on any object. I have tried toggling show bounding box and it doesn't make any difference. When an object is selected it is not highlighted so it's impossible to tell whether it is selected or not.
I'm running on a PC with Windows 10.1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
2) Is this file specific or happens with any object in a newly created file also?
3) Kindly share your preferences folder with us in a zip File
MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 SettingsKindly share the requested information at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
Not showing GPU
GPU is selected to be used with AI 2020 (Nvidia GTX860) but in AI's prefs it shows Intel HD 4600 is being used!!!!
1 vote -
Importing: An unknown error has occurred.
Attempting to import a file that has multiple artboards, I get an error that states "An Unknown Error has Occurred" and after that I can no longer place any artwork what so ever without first quitting Illustrator.
- I am on Mac OS10.14.6 and AI 24.0
- File import, select file, checking import options, selecting which page/artboard and the place.
- It should place the art but
- instead deadlocks you from importing any files of any type after that without a hard reboot.
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at
ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
1 vote
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Unable to Merge swatches, screen freezes
In latest version of Illustrator 2020, I am running the script that brings Swatch Conflict Dialog, which is ok but it does not allow me to merge swatches. I cannot select or change radio button selection. I have attached the screenshot of the dialog.
1 voteYou can disable alerts during script execution with below method
app.userInteractionLevel = UserInteractionLevel.DONTDISPLAYALERTS;
This assumes the default option selected in the dialog and proceed with further script execution.
Please let me know if the above suggestion works for you
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Using the newest version of Illustrator won't let me use new files for older illustrator versions (ex: illustrator at school)
Opening Illustrator files created last night on the newer version on my home computer won't load at school on an older version of Illustrator. The files are completely missing artwork. You can see all the components on the recently opened page, but when you open the file. The artwork doesn't load.
1 voteHi Deborah,
We have bumped up the file format in AI 2020 so any file created in AI 2020 is not compatible in older versions. Please do a save as Illustrator CC version before sharing the file.
The older release should also be warning users that the file was created in a new version and will have some data loss.Best regards,
Ashutosh -
Settings Import
I just updated to 24.0 from 23.1 and my settings are not a valid settings file? What gives.
1 vote -
Illustrator 2020にて配置読み込みオプションのトリミングが機能しない
配置読み込みオプションでPDFおよびIllustratorデータのトリミングの設定が全てが裁ち落とし数値の状態で機能しなくなった。
1 voteHi,
Apologies for the inconvenience caused to you due to this issue.
We are unable to reproduce this issue in house.
Can you help the Illustrator team to isolate this issue further so that we can nail this down?
If yes, then please let me know the following:
1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
Please mention the title of this issue as the subject of the mail.Thanks and Regards
Ankit Goyal
Illustrator Team -
textFonts not refreshed after add/remove fonts. textFonts.getByName(fontName) doesn't throw error if font is not installed on user system.
textFonts not refreshed after add/remove fonts. textFonts.getByName(fontName) doesn't throw error if font is not installed on user system.
Code:
for (var i = 0; i < usedFonts.length; i++) {
try {
var textFont= app.textFonts.getByName(usedFonts[i]);
} catch (error) {
missingFonts.push(usedFonts[i]);
}
}1 vote -
Nothing happens when I double click my width tool
When I double click my width tool to try and access my wrinkle tool nothing happens, I am currently trying to design a logo for a company in town, and would very much like the effect the wrinkle tool gives.
1 vote
- Don't see your idea?