7652 results found

1. Rendering and performance issue

   Terrible!!! It generate non stop file can not be displayed not enough memory! there is enough memory on my iMac also no other application running at the time! it can not even run a simple vector line ...not even huge! its only 24" x 18''!!!!!

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   2 comments  ·  Performance  ·  Delete…  ·  Admin →
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2. Failure to Launch on OS X 10.12 (Sierra)

   Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.

   Process: Adobe Illustrator [14804]
   Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 21.1.0 (21.1.0)
   Code Type: X86-64 (Native)
   Parent Process: ??? [1]
   Responsible: Adobe Illustrator [14804]
   User ID: 501

   Date/Time: 2017-10-05 01:51:31.953 -0700
   OS Version: Mac OS X 10.12.6 (16G29)
   Report Version: 12
   Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

   Time Awake Since Boot: 680000 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0 Dispatch queue: com.apple.main-thread

   Exception Type: EXCCRASH (SIGABRT)
   Exception Codes: 0x0000000000000000, 0x0000000000000000
   Exception Note: EXCCORPSE_NOTIFY

   Application Specific Information:
   /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/../Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings
   terminating with uncaught exception of type devtech_private::OSStatusException
   abort() called

   Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
   0 libsystemkernel.dylib 0x00007fff98147d42 _pthreadkill + 10
   1 libsystempthread.dylib 0x00007fff98235457 pthreadkill + 90
   2 libsystemc.dylib 0x00007fff980ad420 abort + 129
   3 libc++abi.dylib 0x00007fff96c0094a abortmessage + 266
   4 libc++abi.dylib 0x00007fff96c25c2f defaultterminatehandler() + 267
   5 libobjc.A.dylib 0x00007fff97735713 _objcterminate() + 124
   6 libc++abi.dylib 0x00007fff96c22d49 std::terminate(void ()()) + 8
   7 libc++abi.dylib 0x00007fff96c227be _cxathrow + 121
   8 com.adobe.PDFSettings 0x00000001095968e5 devtechprivate::ToUnicode::ToUnicode() + 97
   9 com.adobe.PDFSettings 0x0000000109596a00 devtechprivate::UnicodeConversion::ToUnicodeSize(unsigned char const, unsigned long, unsigned long, EncodingInfo) + 36
   10 com.adobe.PDFSettings 0x0000000109596224 devtechprivate::UnicodeUtil::ToUnicodeSize(unsigned char const, unsigned long, EncodingInfo) + 30
   11 com.adobe.PDFSettings 0x0000000109596287 devtechprivate::UnicodeUtil::StringToUnicode(unsigned char const, unsigned long, devtech_private::Buffer<unsigned short>&, EncodingInfo) + 45
   12 com.adobe.PDFSettings 0x0000000109596525 devtech_private::ZString::StringToPooledUnicode(unsigned char const, unsigned long, devtech::EncodingInfo) + 107
   13 com.adobe.PDFSettings 0x0000000109596674 _GLOBALIa + 84
   14 dyld 0x00000001021c2a1b ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 385
   15 dyld 0x00000001021c2c1e ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
   16 dyld 0x00000001021be4aa ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 338
   17 dyld 0x00000001021be441 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 233
   18 dyld 0x00000001021bd524 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 138
   19 dyld 0x00000001021bd5b9 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 75
   20 dyld 0x00000001021af47a dyld::initializeMainExecutable() + 195
   21 dyld 0x00000001021b38c6 dyld::main(machoheader const, unsigned long, int, char const, char const, char const, unsigned long) + 3966
   22 dyld 0x00000001021ae249 dyldbootstrap::start(machoheader const, int, char const, long, macho_header const, unsigned long*) + 470
   23 dyld 0x00000001021ae036 dyldstart + 54

   Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.

   Process: Adobe Illustrator [14804]
   Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
   Identifier: com.adobe.illustrator
   Version: 21.1.0 (21.1.0)
   Code Type: X86-64 (Native)
   Parent Process: ??? [1]
   Responsible: Adobe Illustrator [14804]
   User ID: 501

   Date/Time: 2017-10-05 01:51:31.953 -0700
   OS Version: Mac OS X 10.12.6 (16G29)
   Report Version: 12
   Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EA

   Time Awake Since Boot: 680000 seconds

   System Integrity Protection: enabled

   Crashed Thread: 0… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is gooing.

3. Crashes on "Cancel" in Keyboard Shortcuts Window

   1. Illustrator CC 2017 (21.1.0)
   2. Pressed "Cancel" in the Keyboard Shortcuts window.
   3. Expected Keyboard Shortcuts window to close without saving changes.
   4. Illustrator crashes

   No plugins installed.

   Removing preferences resolves the bug, but something in the process of re-setting my preferences makes the bug return.

   Please let me know if you require further information.

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   Hi,
   We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
   Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

4. Text selection not showing highlighting after macOS High Sierra 10.13 download

   When selecting any text, the text is not highlighted, thus removing my ability to know what I have selected. I am running a mid 2010 MacBook Pro. All was working well until I updated to macOS High Sierra 10.13. I have done all work arounds with no success.

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   1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Anish Kumar responded

   Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks
   Anish Kumar
   Illustrator team

5. Swatches disappear

   I've been experiencing this phenomena in which my swatches would disappear every now and then. One day, I'll have all the default swatches available in the swatch menu, other days, it'll only be the color white.

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   1 comment  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

6. File preview is corrupted, when bottom layer is hidden

   All Round Join/Round Cap strokes are incorrectly shown as Miter Join/Butt Cap in preview on MacOS when file is saved with bottom-most layer hidden. Contents or name of bottom layer do not change behavior.

   Adobe Illustrator CC 2015.3.0 on MacOS Sierra 10.12.6

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7. Mooving slow elements together

   When we want moving all objets together, it's very slow

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8. copying graphs from Excel

   It stopped pasting copied graphs from excel. The message is 'The operation cannot complete becaues of an unknown error.

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

9. Dialog Box Behind App - Force Quit

   1. 21.1.0 (macOS sierra v10.12.6 (16G29))

   2. This is happening more and more, and usually when first opening the application. If some dialog box, typically a warning or something, pops up but for some reason then gets pushed behind or hidden by the main app window, there is no way to get back to it and no way for the app to function. Trying to click on ANY part of the app just gets the "no - beep", the sound that plays when you are trying to do something but something else has to happen first... like if a warning box pops up and you try to click ANYWHERE on the app, it will beep at you until you accept/cancel the warning, THEN you can operate the app as normal.

   BUT, when this box becomes hidden or is just behind the app, nothing can get you back to it. You can't minimize the app because it just beeps at you, waiting for you to respond to the warning. You can CMD+Tab to other apps, but when you get back to Illustrator, it doesn't refresh of bring the warning box back.

   On the dock icon, there is a "Show all windows" option, but that doesn't fix the problem either.

   On the Menu Bar > Illustrator > Quit is grey-ed out, the Dock Icon "Quit" doesn't work, so all you can do is open the Activity Monitor and FORCE QUIT Illustrator. Then, reopen and hope it doesn't happen again.

   PLEASE fix this

   1. 21.1.0 (macOS sierra v10.12.6 (16G29))

   2. This is happening more and more, and usually when first opening the application. If some dialog box, typically a warning or something, pops up but for some reason then gets pushed behind or hidden by the main app window, there is no way to get back to it and no way for the app to function. Trying to click on ANY part of the app just gets the "no - beep", the sound that plays when you are trying to do something but something else has to happen first... like if a warning box pops… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

10. Sketch Svg

    Illustrator crashes when opening svg files from sketch.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Closing due to lack of response. Please contact Adobe support if the issue still persists.

11. Shadows Render as Boxes on Re-Open

    Illustrator 21.1.0 shadow effects render out as boxes on re-open. Effect is lost and cannot be recovered.

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12. 3D omits fill when rendering objects

    3D habitually doesn't render objects properly - typically by missing off the fill. Here's a simple example attached.

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13. Cannot delete primary scratch folder dialogue box on quit

    A dialogue box appears on quit saying "Cannot delete primary scratch folder"

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14. Illustrator scales down pasted snagit captures

    Adobe Illustrator CC (2017.1.0.) always scales down pasted snagit captures, which is really annoying. No problems with the same action in PS.

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15. ps import

    ps files do not import correctly into AI. Transparent portions will render as gray. Some portions of the image fail to render at all. For example, this PDF ( from a ps file) will display differently in AI than any PDF viewer with the transparent background as gray.

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16. Ctrl key moves canvas in Illustrator rendering Ctrl-Z unusable

    Everytime I press the Ctrl key in Illustrator is moves the canvas right, making me unable to use ctrl-z or any other ctrl command because it defaults to moving the canvas, I'm pretty sure I have the latest version of Illustrator and the problem just started happening when I opened a psd file in it today. Didn't have this issue while using illustrator a few days ago.

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17. CSS Extraction tool code formatting issues

    Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.

    This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through BBEdit or manually clean it up first every time. This would almost be easier to just look at and type out manually to my code editor, if the panels didn't disappear when Illustrator was out of focus.

    .NormalCharacterStyle
    {
    font-family : Trade Gothic;
    font-size : 16px;
    line-height : 37px;
    color : #668082;
    color : rgb(102, 128, 130);
    }

    Is there a file somewhere in which I can at least fix the brackets and spaces and stuff like that? Please?

    Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.

    This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through… more

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18. Illustrator does not change the colour profile of Swathes between open files of different color profiles

    See Case 0189293847.
    "Basic RGB" Colour Swatch does not change colour when switching files (tabs) of open files with different Embedded profiles.
    If you close down then open illustrator, it will take and then keep the swatch with that profile.

    Replication of error.

    1. Create .ai file that has the "ProPhoto RGB" assigned profile and save ensuring the ICC profile is embedded
    2. Create .ai file that has the "sRGB" assigned profile and save ensuring the ICC profile is embedded

    3. Edit>"Colour Settings", and set the Working Space RGB to "ProPhoto RGB"
       Tick on:

       • Profile Mismatches
       • Missing Profiles Press OK

    4. Close down Illustrator

    5. Restart Illustrator

    6. Open up the "ProPhoto RGB" file first,
       then open up the "Basic RGB" swatch panel:
       Swatches Window > from the Menu "Open Swatch Library" > "Default Swatches" > "Basic RGB"

    7. Screen grab the "Basic Swatch Menu" and place into MS Office Paint
       You will notice the very saturated Red, Green Cyan and Magenta

    8. Open up the "sRGB" file next
       Note that the "Basic RGB" swatch panel does not change colour.
       Screen grab and paste into Paint and compare.

    9. Now close down Illustrator and repeat the process,
       but this time open up in the opposite order:
       "sRGB" first
       "ProPhoto" second

    You will notice this time that the "Basic RGB" swatch panel is not so saturated,
    and now matches the first file opened "sRGB".
    switching between panels does not change the colour of the "Basic RGB" swatch panel.
    Screen grab the "Basic RGB" swatch panel and paste into paint,
    and compare .. you will notice the change of color.

    The "Basic RGB" swatch panel should change colour as you switch between files that are open.
    It doesn't. This is a bug.

    You can change the "Colour Settings" so that the working space profile is "sRGB":
    Edit>"Colour Settings", and set the Working Space RGB to "sRGB"
    and repeat the stages above and you get the same issue.

    You should not have to shut down illustrator, for the swatches panel to pick up the new colours
    as you switch between open files on the tab.

    See Case 0189293847.
    "Basic RGB" Colour Swatch does not change colour when switching files (tabs) of open files with different Embedded profiles.
    If you close down then open illustrator, it will take and then keep the swatch with that profile.

    Replication of error.

    1. Create .ai file that has the "ProPhoto RGB" assigned profile and save ensuring the ICC profile is embedded
    2. Create .ai file that has the "sRGB" assigned profile and save ensuring the ICC profile is embedded

    3. Edit>"Colour Settings", and set the Working Space RGB to "ProPhoto RGB"
       Tick on:

       • Profile Mismatches
       • Missing Profiles Press OK

    4. Close down Illustrator

    5. … more

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19. Edges of art look broken and corrupted in GPU mode

    I am having trouble with Illustrator

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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20. Scale not auto highlighting input box

    CC 2015.3 - when you hit S, the value input box is not highlighted like it is with every other tool (move, rotate, etc.)

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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The bug is fixed in the latest versions