8180 results found

1. GPU Performance stops working when enabled

   Illustrator 21.1.0 (64-bit)

   GPU Performance shuts off whenever I open a file. I have to close the file, turn off GPU Performance (yes, turn it OFF in preferences), then turn it ON again, then reopen my file to get it working again. I've been complaining about this for months, and Adobe has ignored my complaints. All updates including drivers have been installed and I've completely removed and reinstalled Illustrator.

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   1 comment  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

2. User guide correction

   Customer support asked that I make this post via their twitter account. I found that the content in the user guide identifying the various symbols and marks of the swatch panel is not accurately labeled. E and F are wrong. They should say LAB and RGB but they instead are calling the icons CMYK AND RGB. Could be highly confusing those just learning the software. Thanks!!

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   1 comment  ·  Learning and Help  ·  Delete…  ·  Admin →
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3. Illustrator doesn't find color profile, which are shown in Indesign

   Hi everybody,

   I installed an eci color profile (pso-coated_v3) on my windows 10 computer (right-mouse-click, then install). In Photoshop CC and Indesign CC everything is fine, so it is installed correctly. But the new profile isn't shown in Illustrator CC.

   I reopened Illustrator and also de- and reinstalled it...

   Does anybody has got an idea, why the new profile doesn't show in in the color-settings of Illustrator?

   Thanks a lot!

   Best wishes
   Rene

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   5 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   An installed color profile can be accessed and used like this:

   Edit > Color Settings: Working Spaces, CMYK: choose the profile you need.

   Then go to Edit > Assign Profile and set it.

4. Can't create new artwork

   new button and menu item just start dialog box so can't create any new artwork from scatch

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   0 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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5. Application crash when copy/pasting SVG paths

   I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

   Adobe Illustrator CC (latest) Windows 10 64bit

   Steps:
   1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
   2. Select any part of the logo.
   3. Copy using Edit -> Copy or CTRL+C
   4. Paste using Edit -> Paste or CTRL+V
   5. The application will crash immediately or very shortly afterwards.

   I have several logos that were created in Inkscape and saved in SVG format that I now need to edit in Illustrator. However even after re-saving them as AI files, any attempt to copy/paste any part of the SVG paths from the logo results in an immediate application crash.

   Adobe Illustrator CC (latest) Windows 10 64bit

   Steps:
   1. Open the attached AI file (which was converted from SVG by opening then saving in Illustrator).
   2. Select any part of the logo.
   3. Copy using Edit -> Copy or CTRL+C
   4. Paste using Edit -> Paste or CTRL+V
   5. The application… more

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   1 comment  ·  Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. Appearance pallet, 2 top stacks always expand, after use Type Tool

   Illustrator 22.0.0 72@102345, Illustrator 21.1.0 and all previous CC versions

   Steps:
   1. Open Illustrator, new document
   2. Open Appearance Palette (Shift+F6)
   3. Collapse all stacks in Appearance Palette (if they expanded)
   4. Choose Type Tool
   5. Use Type Tool in any place of document
   6. ESC and Click any place of document

   Expected result:
   Appearance Palette Stacks remain minimized (folded)

   Actual result:
   2 top Appearance Palette Stacks are expand (unfolded)

   • 

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. Bug Graphic Display Corruption Issue (Pixel Artifacts on Screen Only)

   Windows 11 Pro 25H2 build 26200.7705
   Intel i7-14700
   Memory 32 GB
   AMD Radeon RX 7600 8 GB
   Storage 2 TB
   Illustrator 30.1 (64bit)

   ---

   We are experiencing a display issue when opening RGB graphic files. The content appears corrupted on screen, showing scattered or smeared pixel artifacts.

   In some cases, the issue is reduced or temporarily disappears when zooming in/out or scrolling the canvas. However, the problem is purely visual and does not affect the actual file data.

   When the file is saved or printed, the output is correct and shows no abnormalities.

   Please refer to the attached images for detailed visual examples of the issue.

   Windows 11 Pro 25H2 build 26200.7705
   Intel i7-14700
   Memory 32 GB
   AMD Radeon RX 7600 8 GB
   Storage 2 TB
   Illustrator 30.1 (64bit)

   ---

   We are experiencing a display issue when opening RGB graphic files. The content appears corrupted on screen, showing scattered or smeared pixel artifacts.

   In some cases, the issue is reduced or temporarily disappears when zooming in/out or scrolling the canvas. However, the problem is purely visual and does not affect the actual file data.

   When the file is saved or printed, the output is correct and shows no abnormalities.

   Please refer to the attached images for detailed… more

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   0 comments  ·  Rendering Issues (GPU, CPU)  ·  Edit…  ·  Delete…  ·  Admin →
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8. Delete Artboard should not spam in History when only one artboard remains

   While deleting artboards rapidly works now s it should, I can’t but notice that even when the only artboard is left, the Delete Artboard command and step still fires up and pollutes the History panel. With the only artboard left the command should just do nothing (until Ai team decided to invent the artboardless canvas and break all the things).

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   0 comments  ·  Documents and Artboards  ·  Edit…  ·  Delete…  ·  Admin →
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9. Artwork was deleted after switching between files.

   AI 30.1 MacOS

   All my artwork was deleted when I switched back from another file that I copied art from, including guides. Tried Undo multiple times with no luck. Had not saved file.

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10. UI freezes when clicking Save file with multiple artworks, no recovery files, version 30.0 on Tahoe 26.1

    This new 30.0 update is terrible, my team has lost countless hours!
    As soon as you click save, the UI freezes, and doesn't allow you to save.
    After clicking the task manager in order to restart the app, the file doesn't show up in the recovered files. NOTHING!
    It is the worse version of Illustrator EVER. I was contemplating going back to the LTS version, but we have already done too much work in this newer version, and are certain that when we open those files, in the OLDER (But better) version, there will be issues, we saw it already in a few files, where the file is flat and not editable.. What can we do?

    This new 30.0 update is terrible, my team has lost countless hours!
    As soon as you click save, the UI freezes, and doesn't allow you to save.
    After clicking the task manager in order to restart the app, the file doesn't show up in the recovered files. NOTHING!
    It is the worse version of Illustrator EVER. I was contemplating going back to the LTS version, but we have already done too much work in this newer version, and are certain that when we open those files, in the OLDER (But better) version, there will be issues, we saw it already… more

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    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. Pasted symbol into new doc and that new symbol layer appearance overrode everything

    Very unexpected /confusing issue with Illustrator today.

    I cut and pasted a symbol from one document into a new doc. I tried to apply a new color to the symbol and it wouldn't work.

    The appearance panel showed the objects as black, the objects on the pasteboard were brown, and when I selected them, the fill color in the toolbar showed yellow.

    I broke the link to the symbol and tried to apply that yellow color to the compound path—it wouldn't work.

    I released the compound path and tried to apply yellow to the individual objects—it still wouldn't work.

    Rebooted Illustrator. Didn't help.
    Rebooted computer. Didn't help.

    Restarted Illustrator, went into the original symbol, and went into the symbol, cut and pasted the paths into the new doc—still wouldn't work.

    THEN... I noticed I was pasting the paths onto an empty layer named new symbol 2, so I pasted the paths onto a new layer and the colors were correct!

    SO DEVS, I don't think this is a logical workflow. There is no indication on the appearance panel that a color was applied to a layer, so it's near impossible to tell what's going on.

    Very unexpected /confusing issue with Illustrator today.

    I cut and pasted a symbol from one document into a new doc. I tried to apply a new color to the symbol and it wouldn't work.

    The appearance panel showed the objects as black, the objects on the pasteboard were brown, and when I selected them, the fill color in the toolbar showed yellow.

    I broke the link to the symbol and tried to apply that yellow color to the compound path—it wouldn't work.

    I released the compound path and tried to apply yellow to the individual objects—it still wouldn't work.

    Rebooted… more

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Edit…  ·  Delete…  ·  Admin →
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12. Linked transparency ignored in document color mode CMYK

    I've noticed that, at least as of Illustrator version 30.1, transparency in linked files is ignored while the document color mode is CMYK and the View Preview mode is GPU. It does not seem to matter if the original is in CMYK mode or not.

    To reproduce the issue, create two Illustrator documents. In the first, draw a few objects on the artboard, setting the transparency for a few of them to anything noticeably different, and save it as Test1.ai. On the second document, set the document color mode to RGB, set the View Preview mode to GPU, and place a linked file of Test1.ai. It should look normal, as designed. Now, change the document color mode to CMYK and notice how any transparency becomes ignored. However, the second document will export or print the design correctly. You just cannot Preview it correctly using the GPU.

    I tried to post the Illustrator files to test with. But, UserVoice crashes whenever I try it.

    I've noticed that, at least as of Illustrator version 30.1, transparency in linked files is ignored while the document color mode is CMYK and the View Preview mode is GPU. It does not seem to matter if the original is in CMYK mode or not.

    To reproduce the issue, create two Illustrator documents. In the first, draw a few objects on the artboard, setting the transparency for a few of them to anything noticeably different, and save it as Test1.ai. On the second document, set the document color mode to RGB, set the View Preview mode to GPU, and place… more

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    Need More Info  ·  0 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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13. Info boxes don’t go away when you stop hovering over the toolbar

    When you hover over the toolbar, the info boxes appear and do not go away when you take your cursor off of the tool. It covers my view too much!

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    1 comment  ·  User Interface  ·  Delete…  ·  Admin →
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14. Share for review comments are misaligned - about 5mm off.

    Share for review comments are sometimes misaligned - about 5 mm below the actual comment.

    In the case of text errors usually few lines below the actual error-comment.

    Web interface shows the comments in the right place, but something bad happens when illustrator reads the comments back in. Its persistent in every illustrator version i have.

    The same bug keeps following me in different illustrator versions. I'm not sure what is causing this. One time i suspected some file specific bug, but it keeps reappearing in newly created files. Might it be related to bleed settings? I don't know. But this bug makes share for review feature quite ununseable for serious design professionals.

    Share for review comments are sometimes misaligned - about 5 mm below the actual comment.

    In the case of text errors usually few lines below the actual error-comment.

    Web interface shows the comments in the right place, but something bad happens when illustrator reads the comments back in. Its persistent in every illustrator version i have.

    The same bug keeps following me in different illustrator versions. I'm not sure what is causing this. One time i suspected some file specific bug, but it keeps reappearing in newly created files. Might it be related to bleed settings? I don't know. But… more

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    0 comments  ·  Other...  ·  Edit…  ·  Delete…  ·  Admin →
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15. Text captions in the Stroke popup panel in the Chinese build are missing

    Stroke panel text missing

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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16. Save as opens an empty window

    When I try to SAVE AS, an empty window pops up with no options to save or navigate. This just started happening with the last update.

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    Need More Info  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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17. Color blindness proof preview kills GPU, requiring restart

    Steps to recreate:
    Create a new document. Proof setup > Color Blindness (any type) > Proof Colors. Zoom in or out. The screen flashes and GPU preview if now off. It can not be re-enabled even if you disable Proof Colors. Restarting illustrator is required to get back GPU preview.

    System: Apple M1 Pro

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Delete…  ·  Admin →
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18. Repeat objects ignore Select > Inverse command

    Take a look at the GIF attached and the file.

    I select the magenta square and use Select > Inverse to select everything but the square.
    It select the circles, the black one and the white one (inside of Radial Repeat) — all correct.

    Now I try Select > Inverse one more time, expecting to get the opposite result, only the magenta square selected.
    But the Radial Repeat object stays selected.
    It must not.

    These applies to other repeat types as well.

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    1 comment  ·  Repeats  ·  Edit…  ·  Delete…  ·  Admin →
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19. Libraries Panel Freeze & Distortion Glitch

    Persistent issue occurring on operating system: macOS Sequoia 15.7.2 with model: MacBook Pro (16-inch, 2021)
    Occasionally occurring up on brand new computer macOS Sequoia 15.7.2 with model: MacBook Pro (16-in, 2025)
    Both computers are on Adobe Illustrator Version: 30.0 (issue also occurred on 29.6.1)

    Steps to Reproduce:
    - Launch Adobe Illustrator.
    - Open the Libraries panel (Window > Libraries).
    - Work in Illustrator for a period of time (issue does not occur immediately but happens consistently enough throughout day to interrupt working ability).
    - Attempt to interact with the Libraries panel.

    Expected Result: The Libraries panel should display correctly and allow selection of assets.

    Actual Result: The Libraries panel graphic stretches vertically and becomes disproportionate. Items in the panel are no longer selectable. The only temporary fix is quitting Illustrator and reopening it, but the issue eventually returns. Typically occurs 10-15 times a day on this computer.

    Summary of Troubleshooting Attempts:
    - Verified issue persists across Illustrator versions (29.6.1 and 30.0).
    - Cleared Creative Cloud Libraries cache (~/Library/Application Support/Adobe/Creative Cloud Libraries/ contents).
    - Cleared Illustrator-specific cache (ILST and LIBS folders).
    - Cleared CoreSync cache (~/Library/Application Support/Adobe/CoreSync/ contents).
    - Relaunched Creative Cloud Desktop and Illustrator.
    - Disabled GPU Performance in Illustrator preferences.
    - Verified Creative Cloud and Illustrator are up to date.
    - Issue persists after all steps.

    Additional Notes:
    - Problem began on the 2021 computer after upgrading to macOS Sequoia (did not occur on previous macOS version).
    - Occurs on all macs updated to Sequoia; we have 3 others we decided to hold off on because of this issue.
    - Other Adobe apps do not exhibit this behavior at this point.

    See screenshot for visual of issue.

    Persistent issue occurring on operating system: macOS Sequoia 15.7.2 with model: MacBook Pro (16-inch, 2021)
    Occasionally occurring up on brand new computer macOS Sequoia 15.7.2 with model: MacBook Pro (16-in, 2025)
    Both computers are on Adobe Illustrator Version: 30.0 (issue also occurred on 29.6.1)

    Steps to Reproduce:
    - Launch Adobe Illustrator.
    - Open the Libraries panel (Window > Libraries).
    - Work in Illustrator for a period of time (issue does not occur immediately but happens consistently enough throughout day to interrupt working ability).
    - Attempt to interact with the Libraries panel.

    Expected Result: The Libraries panel should display correctly and… more

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    0 comments  ·  Cloud, Libraries  ·  Edit…  ·  Delete…  ·  Admin →
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20. Illustrator Flickering/Losing Focus when Clicking Quickly (Both CPU/GPU Modes)

    Illustrator flickers when clicking quickly (or just in general) both when using GPU rendering and CPU only rendering (see attached files). It seems to lose focus on Illustrator and I can see whatever background applications I am using (e.g. Google Chrome). The problem happens in both fullscreen and windowed mode.

    It seems like they have the same problem in this post and standard fixes by disabling GPU Performance doesn't work: https://www.reddit.com/r/AdobeIllustrator/comments/1muf4mt/adobe_illustrator_problem/

    Illustrator 30.0
    Windows 11
    ASUS ROG Zephyrus G14 (2025) Laptop
    CPU: AMD Ryzen AI 9 HX 370
    iGPU: AMD Radeon 890M
    dGPU: NVIDIA GeForce RTX 5070 Ti

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    0 comments  ·  Performance  ·  Delete…  ·  Admin →
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