793 results found

1. Fonts problem

   After upgraded from version 2018 to 2019, the Chinese fonts won't preview properly. Now all I see are squares. It was fine in AI 2018.

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2. Illustrator V. 23.0 crashes repeatedly

   Updated Illustrator to 23.0 on my Surface Studio running Windows 10 with 32 Gig of memory. It crashes frequently and seemingly at random. I can't point to any instance in particular - It's just random. The latest instance was I pressed CTRL + 0 to set the page at 100% and the program just went away. As with the other crashes I have encountered it isn't generating a crash report. It just goes away. I thought that GPU acceleration may be the issue and so turned it off. But, it didn't make a difference.

   I uninstalled 23.0 and went back to 22.1 and life is back to normal.

   Frank

   Updated Illustrator to 23.0 on my Surface Studio running Windows 10 with 32 Gig of memory. It crashes frequently and seemingly at random. I can't point to any instance in particular - It's just random. The latest instance was I pressed CTRL + 0 to set the page at 100% and the program just went away. As with the other crashes I have encountered it isn't generating a crash report. It just goes away. I thought that GPU acceleration may be the issue and so turned it off. But, it didn't make a difference.

   I uninstalled 23.0 and went back… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

3. Crash Reporter has UX issues

   Crash Repoert text field does not allow cursor movement by arrow keys or pos1, end,...
   Email format validation is wrong, as it does not allow hyphens.
   Check email format on exiting the field, not on submit.

   Just build a good way to report bugs with a good UX.

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4. MASKS NOT WORKING WHEN DOCUMENT IS REOPEN

   https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35347438-clipping-masks-release#comments

   how we fix this???

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5. Custom scripts from CC2108 not working in CC2019

   The big power of Illustrator is its ability to run scripts. I built my workflow around some important scripts. Upgrading to 2019 made them non-functional.

   It would be great, if there was a way to update scripts as well.

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6. Dialog boxes appearing on second display

   I run Illustrator CC on an iMac (5K, 27-inch, late 2015) running Mojave, with a secondary ViewSonic display for browser windows, etc. I do my design work on the iMac display. Sadly, all of my Adobe Illustrator dialog boxes (save, etc.) appear on that second display (this has been the case for the last few CC releases, and predates Mojave)—it got so annoying that I disconnected the second display for a while. No issues with the other Adobe apps I run (Photoshop and InDesign). Would love to see this resolved.

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please upgrade to latest Illustrtor version 23.0. We did fix something similar. However we do recommend and support Illustrator only on primary monitors

7. Image Trace over a white square on color mode with 2 colors crashes Illustrator

   This is a bug that happens on all versions of Illustrator, even CC 2019, and regardless of OS.
   It's very specific, but here are the steps:
   Create a new document. Color Mode doesn't matter.
   Draw a square with only a white fill.
   Rasterize it. Resolution and color mode doesn't matter.
   Run Image Trace on it
   In the Image Trace settings, set the Mode to Color and the number of colors set to 2.
   Illustrator will crash.
   Try it out! The expected result is probably just the same as if the number of colors was set to 3 or anything else because it's still only one color.

   This is a bug that happens on all versions of Illustrator, even CC 2019, and regardless of OS.
   It's very specific, but here are the steps:
   Create a new document. Color Mode doesn't matter.
   Draw a square with only a white fill.
   Rasterize it. Resolution and color mode doesn't matter.
   Run Image Trace on it
   In the Image Trace settings, set the Mode to Color and the number of colors set to 2.
   Illustrator will crash.
   Try it out! The expected result is probably just the same as if the number of colors was set to 3 or anything else… more

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8. Sellection tool won't let me resize shapes

   I installed the new version of illustrator and since that I can´t resize shapes, text boxes, basically everything...
   I've alredy tried to uninstall and reinstall and I can´t still resize shapes
   can anybody help?

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9. Split to grid on multiple artboards

   Tdlr: horisontal guides made with "split to grid" go onto the first artboard, when they shouldn't.

   I use split to grid to make myself a grid to work on and it works fine on a single artboard. But if i try to make split to grid on any other artboard than the first one, it sends the horisontal guides to the first artboard and keeps the vertical ones on the correct one. The lines stay grouped and can be moved, but it takes extra time and effort.
   This happended on different machines.

   Writing this on a phone, but I can make a screenshot if asked for.

   Tdlr: horisontal guides made with "split to grid" go onto the first artboard, when they shouldn't.

   I use split to grid to make myself a grid to work on and it works fine on a single artboard. But if i try to make split to grid on any other artboard than the first one, it sends the horisontal guides to the first artboard and keeps the vertical ones on the correct one. The lines stay grouped and can be moved, but it takes extra time and effort.
   This happended on different machines.

   Writing this on a phone, but I can… more

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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Can’t reproduce in the latest version.

   The description is no exactly clear, so it’d be nice to get a video of the behavior, along with the exact steps: what configuration of artboards do you have, what and how do you split exactly, what do you do next to make guides.

10. Bug: Illustrator 22.1 Not Usable Since Mojave Update

    1. Mojave update on latest Illustrator CC version 22.1

    2. Basic usage of Illustrator

    3. Use Illustrator normally

    4. Random mouse clicks, movements etc making illustrator unusable. It's as if the interface and cursor just has a mind of its own sometimes. Even happening with Illustrator CS6 - Photoshop and InDesign CC have no issues at all.

    8 votes

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Illustrator version 22 is not supported on macOS 10.14 (Mojave).
    Please upgrade to version 23 to resolve the issue.

11. QTWebEngine Page on MAC

    Hi,

    I have a plugin created for Adobe Illustrator CC 2017/2018.
    In the plugin I have a panel which acts as a container for a QTWebEngine page.
    The page consist of several text boxes where I can enter text.
    I can perform basic operations like cut/copy/paste/selection on windows but I am unable to perform these actions on Mac (Os El Capitan).
    What I observed is that on windows clipboard will allow saving text on pressing Ctrl+C/X/V but on MAC whenever I press Command+C/X/V on Illustrator, it is trying to invoke Edit menu for Cut Copy Paste and the control goes from my text box to Illustrator's Text frame art.

    I have tried many solutions but all fails. Only workaround is to open Edit menu and close it again, then only we can perform Cut/Copy/Paste on MAC.

    Can anyone give me a proper solution to this problem?

    Hi,

    I have a plugin created for Adobe Illustrator CC 2017/2018.
    In the plugin I have a panel which acts as a container for a QTWebEngine page.
    The page consist of several text boxes where I can enter text.
    I can perform basic operations like cut/copy/paste/selection on windows but I am unable to perform these actions on Mac (Os El Capitan).
    What I observed is that on windows clipboard will allow saving text on pressing Ctrl+C/X/V but on MAC whenever I press Command+C/X/V on Illustrator, it is trying to invoke Edit menu for Cut Copy Paste and the control goes… more

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12. Crashes every time I open anything. Or save a new file. Completely unusable.

    Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

    System specs:
    OS: High Sierra 10.13.6
    Model Name: MacBook Pro
    Model Identifier: MacBookPro13,3
    Processor Name: Intel Core i7
    Processor Speed: 2.6 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 16 GB
    Boot ROM Version: MBP133.0247.B00
    SMC Version (system): 2.38f7

    Illustrator Version: 22.1

    Steps to reproduce:
    1) Open any file.
    2) Try to save any new file
    - program locks up every time.

    Your expected result
    - to be able to use the software to open, edit, and save Illustrator files.

    Your actual result
    - cannot open, or save files. CAN edit a new file, and look at it for a while. But then need to force quit the app after clicking save, since it locks up. Basically a high tech etch-a-sketch.

    Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

    System specs:
    OS: High Sierra 10.13.6
    Model Name: MacBook Pro
    Model Identifier: MacBookPro13,3
    Processor Name: Intel Core i7
    Processor Speed: 2.6 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 16 GB
    Boot ROM Version: MBP133.0247.B00
    SMC Version (system): 2.38f7

    Illustrator Version: 22.1

    Steps to reproduce:
    1) Open any file.
    2) Try to save… more

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13. Panels load on different screens

    Hello!

    My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.

    The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro. (However, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do,. I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Ciintiq I very often swap my workspace from my Cintiq back to my monitor. Here is where the proiblem lies!
    Whenever I activate any dialog box/panel (Rotate, Save, Mirror, Scale, Simplify, ...any of them) on my main monitor (Monitor 1) it pops ip inside of Illustrator just like it should. If I drag my entire Illustrator program and begin to use it on my Cintiq (Monitor 2) and I try to activate any of the dialog boxes they still continue to pop up on Monitor 1. This is a huge waste of time because now what has to happen is I have to put my pen down, grab the mouse, drag the dialog box over to Monitor 2 and then resume my workflow.
    I have to do this for every dialog box that I use and then Illustrator will remember to open them in Monitor 2, UNTIL the monitor gets turned off, I restart or I flip back to Monitor 1 for my main screen, in which case I have to repeat the process all over again.

    What I expected: That the program would autosense the Monitor you are working on and load all panels and dialog boxes on that monitor or which ever monitor your main illustrator artboard is activated on.

    Hello!

    My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.

    The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro. (However, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do,. I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Ciintiq I very often swap my workspace from my Cintiq back to my monitor. Here… more

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14. High Sierra 10.13.6, AI 22.1 Scrolling bar and File bar not showing. Also all files will close without warning

    Picture of missing scroll and file bar below. Makes it almost impossible to work on projects.

    All files will close without warning, while I am working on them.

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15. Selector tool glitch — element selected and deselected at once

    Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.

    It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and transformed multiple times.

    Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.

    It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. Scale Strokes only seems possible, but is greyed out.

    Scale dialog: Make it possible to scale Strokes only (Deactivate Transform Objects - which should be possible, but is always greyed out)

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    2 votes

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17. Illustrator and taskbar auto-hide

    I use the auto-hide feature for my taskbar on my dual-monitor Windows machine (specs below), but for some reason in Illustrator ONLY, I have to click out of Illustrator to access my taskbar. This does not happen in Ps, Ae or Pr
    So, if I'm working in Illustrator I have my main panel on my left monitor and my panes on the right. I have to click on my desktop below my panes to access my taskbar. (see screen shot)

    Windows 7 Professional SP1
    Intel Xeon CPU E5-2650 v4 @ 2.20GHz
    32GB ram

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18. Rasterizing a clipped image/group of objects results in extra white space in the resulting image.

    If I rasterize a clipped image, the result is the same size as the clipped image but with extra whitespace surrounding the clipping boundaries. Expected result, IMO, should be that the resulting image is only as large as the clipping object.

    4 votes

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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Illustrator now crops clipping groups to their masks’ boundaries, the excesses get trimmed, no extra empty areas get kept.

19. Problem merging dates from CSV into graph

    When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.

    This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead of slashes, but the process works properly when the dates are formatted (in Excel) as dates but use the spelled-out format (ex. June 30, 2017).

    We have run through a detailed discussion on the forums here, including step-by-step process with screenshots: https://forums.adobe.com/message/10573090. The end result appears to be an outside script, which is an unfortunate workaround solution to what appears to be a bug within the program.

    When merging data into an Illustrator file to create a batch of bar graphs based on a group of CSV files, numerical dates merge into the graph data as numbers with decimals instead of dates. A 6/30/16 date merges into Illustrator as 6.00 and 12/31/16 becomes 12.00, so every date with the same month appears the same. This also messes up the graph, leaving the chart with two categories instead of one of the data columns being assigned to the x-axis.

    This includes when dates are formatted (in Excel) as text, and when the dates include hyphens or periods instead… more

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20. Pasting previously copied objects to random places

    Illustrator pastes copied objects to random places outside of the view area.
    I have to zoom out and look for the pasted object somewhere outside the artboard. Since updated to the latest version of the software. Also updated the OS to High Siearra to give you a full picture.

    7 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.